Tyler took care of me ordered the tires, called me saying they got there I told him can I…read morere-schedule for a earlier time since they got there,It was 4 more days until my actual appointment and he said yes same day,wow! his crew and everyone who attended me was nice and helpful very fast and efficient! Tires were one of the best prices I've seen from other tire shops! Would recommend!

Terrible customer service. Guys here are rude, no consideration, poor service and poor…read morecommunication skills. The job didn't get done in a timely manner for they will put you on the bottom list for service. Bias .

A couple months back I got my car serviced for a tire change, when I picked up the car the rear end…read morewas crashed and the employee driving it said he didnt know what had happened. When we checked the footage the employee was the one who crashed. I took it back home and the tire they had changed was completly flat. After that They sent me to someone they knew from a body shop (route 19 body shop in elgin) to get the rear end fixed and they had my car for over 2 months and wouldn't update me or answer my calls, I went to go check up on it and found my car unlocked, with keys inside and alcoholic beverages so I took it home and was never contacted after that. There is gaps in the panels in the rear of the car and the panels that were "fixed & painted" are now chipping and peeling. Worst experience ever!

Took me right in. I explained what happened and they tool it from there. Fixed it promptly and at a…read morevery reasonable price. Thank you . You go there for service and you get service.

Ruben and Victor were both extremely helpful. I had a cut in my old tire and while they didn't have…read morethe replacement I needed, they put on my spare for nothing! amazing guys.

I'm a disabled veteran who purchased a full set of 20-inch rims and tires from Chihuahua Tire &…read moreRims - Elgin, and within just two months, the rims are already dented and damaged. I take pride in my vehicle and don't drive recklessly, so there is no excuse for this kind of wear and tear in such a short time. These rims are clearly cheap and poorly made. As a customer -- and more importantly, as someone who served this country -- I expected honesty and quality from a local business. Instead, I feel taken advantage of. I trusted this shop with my hard-earned money, and what I got in return was overpriced, low-quality products that didn't even last 60 days. I strongly urge others to think twice before spending their money here. If this is how they treat veterans, I can only imagine how they treat the average customer. I won't be coming back.

Solid! Did a good job on tires for Honda civic sport. They tried a full alignment but couldn't get…read morethe rear to work. Instead they threw in a new rim!

This is a great place if you want to deal with honest people. George was extremely helpful. Thank…read moreyou so much for your service.

Going to a mechanic is a little nerve wrecking for me. I am always concerned since I am not fluent…read morein anything that has to do with cars. I am not too familiar with some of the car lingo , I was concerned about a noise I was hearing from my car so I did some searching online and came across KS Auto Care .I am truly grateful to have found this place! Sam was great! He ran a full diagnostic on my car and did an oil change. The experience was smooth from start to finish -- he walked me through everything, explained what needed attention, I really appreciated the honesty and transparency. I'll definitely be coming back!

Found this service center because of a direct mailing. The price was great, I needed an oil change…read moreso the timing was perfect. They got me an appointment quickly, service was fast, efficient and friendly. They also looked over my car and determined no other services were needed at that time. What place has ever said that!? I will definitely go back!

Pete & Sons Tire Service is amazing! They have extremely fast service call time and are extremely…read morefriendly and great at what they do. Their prices are very reasonable and they are able to get the job done right the first time and they great at taking the time to explain if any other issues were found. We bought new tires for our tow truck and realized our tire machine couldn't change them and they came out immediately to assist. They do tire repair and patching also and it lasts! They have great prices on new tires too and will come to you to change them so you can relax while they change your tires at your location. Great to have someone that will come to you if you ever get a flat or nail in your tire. They will come save you! Make Pete & Sons for forever tire experts, you will not be disappointed.

I cannot say enough about this establishment and the manager Tony!!…read moreMy daughter's car literally had a broken ball joint and was halted in a parking lot in Elgin. Our insurance company suggested the car be towed to Pep Boys in Elgin and I was SO skeptical, but also it was a Saturday night at 10pm and I saw Pep Boys were open on Sunday with a 9am open appointment (which we took) These mechanics were amazing!! Two new tires, ball joints, sway bars, suspension, and alignment DONE in 5 hours on a SUNDAY for $890!! The price was fair, the service was awesome and Tony literally called 6 times in 5 hours to check in and make sure everything was approved and took the time to explain in laymen's terms what was happening!

So I applied for pep boys synchrony credit card. After approval I purchased tires. The deal was a…read morerebate of 50-100 dollars. I'm not sure what kind of shady business practices they are up too but still haven't received my rebate. Spoke with someone at the store and I'm being told my rebate no longer available. Please do your research before making large purchases. I will no longer be spending my hard earned money at this establishment and I caution others to do the same.

Had heard their pharmacy has good pricing for canine medication's. Brought a vets script in and…read morethey were extremely helpful and took the extra time to make sure everything was taken care of. They filled it within 10 minutes and I was on my way! The pharmacist and the assistant were courteous. Definitely going back.

The head of the phatmacy would not fill my prescription for pain killers because she said this is…read morefor cancer patients and she more less wanted my Dr. To tell why i was taking this. I think that this is truly invading my privacy. This was at Sams club in Elgin. I will not be back to that pharmacy. I never have been treated so bad. She made me feel so bad that she pretty much said i was a drug addiction. Cooperate did get involved and said I would get a phone call an apology. This never happened it's been 4 months. What happened I know one person really doesn't mean anything to this store. I use to shop there every week. But I will never step a foot I this store again. There was people behind me and they couldn't believe what they were hearing. I would like to know what is my next step. She I take her to small claims court about invading my privacy and how rude and how I felt. I walked out crying this was not a good feeling can some one anyone help point me in the right direction please.

Adrian runs a great shop! You will not be disappointed. He delivers on every point of service and…read morehe is a great communicator.

I have been here 2 times in the past 3 weeks. My car needed a new tire and had a bent rim. Everyone…read morewas wonderful and was up front and honest with me. Showed me exactly what the problems were. Highly recommend!!!!

The worse customer service I've encountered in awhile. Have been dealing with service manager PJ…read moreand it's been a bit of a struggle. I am in Cincinnati OH and sent my son there to get his car repaired. Both front axle Long story short, after a few weeks, my son's left tire fell off because two pins where missing from the CarX repair, which also let to brake work. I have photos. When I called to report on May 20 after paying another 1k to get it repaired they promised to reimburse. It's July 19th and paperwork was submitted July 5th. Still awaiting approvals as of today. Every correspondence has been lead by me. No communication or just genuine "we wronged the customer, let's make it right" attitude. Very disappointing. I wrote the review because today's phone call aggravated me. I edited this because I was in my emotions when I original gave this review.

New to the area I was a first-timer at CarX, looking for a fast oil change. I used the self…read morescheduling tool on the website only to find out it's pretty much useless. Arriving at 9am I got right in. Twenty minutes later I was out the door with my el-cheapo conventional oil change. Five stars.