When I first called the shop and then stopped by with my Pacifica that was stick in second gear,…read morethey seemed competent and to the point. Was I wrong! They hooked up my car to the diagnostic tool, which returned transmission errors. I was told I need a new transmission (~$5000 with labor). I questioned their decision, suggesting it could be a sensor, module, or anything else. They insisted I need a new transmission, no further discussion. They even called the shop where they order the parts on speaker phone, so I would hear the price. Haha! Great tactic! As in: "look, I have you listen in on the conversation, we are not ripping you off" I took my car to the dealer instead. It was not the transmission but the Alternator! $900 vs the ~$5000 for a transmission. Had I listened, I would have spent a ton of money on something that did not need repair, and it would not have solved the problem. Too bad, as I was looking for a trustworthy new mechanic. Don't take their word for it!

Michael and his crew here are good honest mechanics. They helped me out when i was having some…read moresuspension work done on my rsx. Both michael and Danyal know what theyre doing, super helpful and dont rip you off thanks guys!

Ed Esparza and his crew at E&E Automotive are THE BEST!…read more We've been getting everything our cars need done from them for 10 years. I recently moved to Washington state, was back in Modesto visiting and was told by an oil change franchise that my oil pan needed replacing before they would change the oil. So over to E&E I went for that - he took a quick look, said it looked like it had been that way for years, tightened the bolts, and said it's fine! (No charge.) This is how they work over there (1400 N 9th at Briggsmore where it hits 99.) Honesty and integrity. I can't tell you how many times they've pointed out a simple solution to what we thought would be a big expensive repair. And for the big repairs, I wouldn't go anywhere else if I was in the area. Their work is fantastic, quick, and always reasonably priced. Plus you'll get the truth about your car. I don't want to sound like a commercial, but it's so great to know a car repair place that is honest and does the BEST work, and never over charges for anything!

Great service, knowledgeable and experienced mechanics!…read more Needed to get my car smogged but unfortunately my check engine light came up. I reached out to Vinny, one of the founders of this business and he was very quick to help me out by diagnosing the problem and getting the part I needed replaced right away. No shortcuts, he went straight to work and even asked me about my day. Honestly, a great experience from calling them about my car problems, and getting it fixed. Definitely found my solid go-to mechanic!

I was so feeling unsafe, my car was broken in a very uncomfortable place I was trying to making…read morecalls to Towing companies but for New Year holidays most of them are closed and not answering to my phone. Finally I was trying to call Quick Towing I found Max and explain to him my problem he was trying to fix the problem of my car but I wasn't able to do it,the word which I will not Forget he told me don't worry "" We are with you"" it was helped me a lot they showed very Quickly and towed my car.I found them very professional,helpful,honest and with awesome attitude they made my new year events happy just I want to say thanks and definitely Recommended to all .

This company provides what you would ideally expect. After I called them they showed up in about…read more15min, they were friendly and didn't charge me an arm and a leg. I def recommend them in a bad situation on the road.

I am not usually a complainer and I am willing to pay for needed work however Infiniti of Livermore…read more(car dealership) has me stuck in a difficult position with a repair they should own up to, I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs however they are also backing the dealership for making me pay out of pocket for repairs that should have happened long ago. This is not the reliability and service we expected from owning an Infiniti or any other car. They have me stuck with an unreliable car without having to pay for the repairs of their defective parts. I'd really appreciate any help an assistance you can provide. At a minimum, I'd like the public to be fully aware not to take a dealerships lack of diagnostics (in this case..just replace the battery) as a resolution to a mechanical issue. If it isn't taken care of under warranty, they will not do the right thing even if it is reported.

I recently had my '12 EX35 serviced (Dec. '17, regular maintenance) at Infinity of Livermore…read moreService Center. The team of Ander, Burke, Michael and Lincoln provided friendly, helpful service, both in reviewing the particular needs of my vehicle and in taking care of all service issues. That friendliness and helpfulness made the trip out to Livermore, from Oakland, all that more worthwhile. While I was concerned about extra travel time to and from Livermore, when the Oakland Infinity Service closed, the reception I received upon dropping off my car, and the service offered and provided, in their beautiful new facility, made it all worthwhile. The service was done well, on time, the car clean, and the travel time to and from less problematic than I anticipated. Plus their willingness to provide alternate transport, while my vehicle was undergoing service, was a nice touch. Infiniti of Livermore Service Center is definately worth considering for anyone in Oakland who owns an Infinity vehicle or needs service, Mark G

Was my family business for those twenty plus years, want to thank you all even though two years…read moresince closing up for the last time, thank you for appreciating the quality of the time and work put in to repair and maintenance of all your vehicles and the friendly atmosphere, and thank you again for the time my late father did. His Son -M. Merlos

Robert works great and always help his customers. He is a fair and is able to sleep at night…read moreknowing he did not screw anyone over. Over his 20+ years is automotive experience along with experience in teaching future technicians at Delta College, he knows his stuff if you ever want something fixed. I would recommend anyone I know to go to him if they have problems. Why would someone give him 1 star because he is always busy? That just mean a lot of people know how great he is.

It's been years since I had that truck worked on and I'm still disappointed. I still regret…read moretrusting this company and I still feel ashamed that I didn't listen to my gut and video the condition prior to taking it in. Once I've been burned by a company or person I'll never let it go.

My heroes on my day from hell…read more We were driving from Sonora to Santa Rosa and broke down on Hwy 4 in the middle of nowhere. With the help of a cabbie we were able to limp into Stockton thinking I needed a new radiator. They quoted me just under $400 and 5-6 hours. Bottom line, (1) when they saw I was going to be hanging around Stockton w wife & two kids and no car they moved me up, and (2) when they got under the hood and found it wasn't the radiator but a coolant bypass that had fractured they repaired only what was needed rather than doing needless work because I was at their mercy. In the end it was under $200 and we were back on the road in earlier than expected.

Bought my car not even a week and my car engine broke down in the middle of the highway.. engine…read morewouldn't even start plus the business person charlie wasn't even professional..

I found the car with the specifications I wanted from cars.com listed at this dealer but I was…read morehesitant to drive from SF to Fremont. The last few cars I bought were from craigslist and couldn't be happier. I loathe going to car dealerships, I especially thought these smaller lots would have even slimier car salesman. I was happy that when we arrived the car was still there and the guy (Rami?) wasn't pushy at all. He was running around helping a few other people so he didn't keep asking us questions and trying to "sell" the car. He gave us the keys for a test drive by ourselves and off we went. When we returned we had questions which he answered and even went down on the price just a bit, it was at a great price to begin with. He told us we'd need to get new tires for the car or he could drop the price a bit more and we'd get our own tires. That raised some concerns because the car is a 2006 with only 23.400 miles so why did it need new tires? Usually tires get more mileage than just 23k miles, we asked if the tires were original or switched and he couldn't answer that. I had run my own carfax before arriving (he also gave me a free one) and it had a good history plus it was serviced at the SF Honda dealership so I called them before going down. That gave me some reassurance. We settled on a price (I'd be getting the tires changed myself) and the buying process went pretty smooth and quick. A few things to make sure... * the front license plate was in the trunk so we asked them to put it on and they did. * we double checked the spare tire and it wasn't in there. they got a new one and put it in. don't assume it's in there. * i received two keys to the car but both seem to be valet keys. i didn't find this out until a week later. when i called to ask them if they had the main key or could get me a main key they said they couldn't. they have what they gave me. that's a bummer because the trunk latch in the car is locked and i can't unlock it with a valet key. to get a new Honda key is going to cost me $200. Check all the details before you leave! Overall it was a decent experience at the lot.