This review is for takeout only: seems like an OK option but could be better (and more affordable) especially with other similar restaurants in the area. We ordered the mini tipica (grilled steak, pork rind, rice, beans, fried egg, sweet plantain and avocado, chorizo) and it was fair; the steak was too chewy but everything else was fine. It didn't feel like an $18 meal though and definitely have had better. Seems like a pretty casual atmosphere inside. There's an additional credit card charge so pay cash to save that 3%. read more

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A Concerned Review of Pollos Mario For years, my spouse and I have been loyal customers of Pollos Mario in Hackensack, NJ. We have enjoyed many meals here, from breakfast to lunch and dinner, supporting this establishment through economic ups and downs, a pandemic, and an influx of competition on Main Street. As one of the original Colombian restaurants in Hackensack, we have always hoped for the best for them, but recent experiences have left us concerned. While the food remains fresh and flavorful, Pollos Mario is no longer the only player in the game. With eight Colombian restaurants now within walking distance, the landscape has changed significantly. Recently, we found ourselves paying $32 for breakfast, which feels exorbitant. Reflecting on our past visits, it's evident that the portion sizes have shrunk considerably since pre-pandemic times. The arepa con queso, which used to cover the plate, now barely touches the edges. Both my spouse and I ordered Huevos Revueltos, priced at $13.90 each, which included scrambled eggs, a homemade potato, and corn cake with cheese. My spouse enjoyed a hot chocolate or coffee with their meal, while I was charged separately for my Aguapanela con Limón, a sugarcane lime drink that, upon receiving the bill, we discovered was not included with the breakfast and added an unexpected $5 charge for a tiny glass. This feels disproportionate for what is essentially a simple beverage. I understand that economic uncertainty is impacting many businesses, and restaurants need to find ways to stay afloat. However, the experience cannot come at the cost of customer satisfaction. It's disheartening that we now visit Pollos Mario only once or twice a month, down from two or three times a week. Price increases, smaller portions, and additional charges are not conducive to fostering loyalty among customers. I hope the owners take this feedback into consideration. We all want to see Pollos Mario thrive, but it's important to create an enjoyable experience without pricing customers out. -------------------- Una Reseña Preocupada sobre Pollos Mario Durante años, mi cónyuge y yo hemos sido clientes leales de Pollos Mario en Hackensack, NJ. Hemos disfrutado muchas comidas aquí, desde el desayuno hasta el almuerzo y la cena, apoyando este establecimiento a través de altibajos económicos, una pandemia y la llegada de competencia en Main Street. Como uno de los restaurantes colombianos originales en Hackensack, siempre hemos tenido la esperanza de lo mejor para ellos, pero las experiencias recientes nos han dejado preocupados. Aunque la comida sigue siendo fresca y sabrosa, Pollos Mario ya no es el único en el juego. Con ocho restaurantes colombianos ahora a poca distancia, el panorama ha cambiado significativamente. Recientemente, nos encontramos pagando $32 por el desayuno, lo cual se siente exorbitante. Al reflexionar sobre nuestras visitas pasadas, es evidente que las porciones han disminuido considerablemente desde los tiempos previos a la pandemia. La arepa con queso, que solía cubrir el plato, ahora apenas toca los bordes. Ambos pedimos Huevos Revueltos, con un precio de $13.90 cada uno, que incluía huevos revueltos, una papa casera y un pastel de maíz con queso. Mi cónyuge disfrutó de un chocolate caliente o café con su comida, mientras que a mí me cobraron por separado mi Aguapanela con Limón, una bebida de caña de azúcar y limón que, al recibir la cuenta, descubrimos que no estaba incluida con el desayuno y añadió un cargo inesperado de $5 por un vaso pequeño. Esto se siente desproporcionado para lo que es esencialmente una bebida simple. Entiendo que la incertidumbre económica está afectando a muchos negocios, y los restaurantes necesitan encontrar formas de mantenerse a flote. Sin embargo, la experiencia no puede venir a expensas de la satisfacción del cliente. Es desalentador que ahora visitemos Pollos Mario solo una o dos veces al mes, en comparación con dos o tres veces a la semana. Los aumentos de precios, las porciones más pequeñas y los cargos adicionales no son propicios para fomentar la lealtad entre los clientes. Espero que los propietarios consideren estos comentarios. Todos queremos ver a Pollos Mario prosperar, pero es importante crear una experiencia agradable sin precios desmedidos. Address/Dirección: Pollos Mario 63 Main St. Hackensack, NJ #PollosMario #Hackensack #ComidaColombiana #ComentariosDeClientes #ApoyaLocal #ReseñaDeRestaurant #Desayuno #ReseñaDeComida #ColombianFood #CustomerFeedback #SupportLocal #RestaurantReview #Breakfast #FoodReview read more

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The only reason this restaurant is still up is simply because theyre laundering money because the food is ass, the service is worse and the prices are literally braindead expensive. I've been in this area since i was a kid, reviewed this place multiple times. I just cant wrap my head around how people still go to now pay 35 dollars for a rotisserie chicken with 2 arepas 2 boiled potatoes. Its ridiculous. read more

What a waste of time. Customers service is absolutely terrible. I waited for like 50 minutes for food and watched other table after me order and receive their food. Then they tried to charged but I didn't pay because I didn't eat. The waitress rude comments to my husband were completely unacceptable. Definitely not coming back. No coman aqui read more

Had been hearing about this place for a long time from friends who live in the area and decided to give it a shot and picked up some food to go. The chicken is so moist and has an interesting flavor, almost like Indian spices without being Indian. The rice was phenomenal, yellow with peas and carrots. The chicharron came very well done which is exactly how I like mine. Extra crispy. If you prefer more fat or a chewy texture, you may not enjoy this as much as it is not a melt in your mouth feel. It came with a few tiny tubs of their green, super spicy sauce, which was fantastic. Loved it on the chicken and also added to the rice. The only feedback I have is I wish they would have thrown in a piece or two of lime as I love that acid to cut through the richness of fat between the Chicharron and the chicken. Felt the price was fair for what you were getting. read more

This place has horrible service. We work at the courthouse we know this place well. Never have we gone to a place ordered and 45 min later still nothing. We wave for service they waved back. We finally flag down the waitress and ask for the check she gives us a check that is not accurate for what we ordered. It was only for $6.00 we ask why and she said she cancelled our order. We never asked for the order to be cancelled. Not sure where the misunderstanding was but at no time did they care to resolve the misunderstanding nor did they care we were leaving hungry and dissatisfied. They know who we are they know we are regular customers they just didn't value us as clients. We came back to work and kept hearing bad reviews on them one being they are very expensive. Good luck to all that go there. read more

I was recommended this spot for a quick lunch. I decided to order the Monday lunch special which came with a soup of the day. I had the sopa de albondigas (meatball soup). It was delicious and very filling alone! This special also came with pollo a la plancha, white rice and veggies. This was absolutely delicious and extremely filling all together for the price! The restaurant is very clean with many seating options considering the size of the place. The service was quick and allowed much privacy while constantly assuring if we were okay. I can't wait to try more of their options in the future. read more

Food was dry asf. i was there around 1:30pm and wanted some breakfast and I don't know much about colombian food, but I was served a huge piece of meat like who eats steak meat for breakfast ? the meat was dry and tasteless I also got a breaded chicken sandwich and same was dry as my balls in the winter my coffee was awful, pure caffeine service could be better, them waitress need some training on how to sell their menu. Although the ambiance was alright maybe bcs we're only two tables at the time ,, our waitress took her sweet time to get the check .. not until I told someone else that we need it to pay our bill. Fin "thanks for reading " read more

¡CUIDADO CON POLLOS MARIO! Este establecimiento es una vergüenza total. Son unos ladrones que no tienen respeto por sus clientes. Hice un pedido para recoger y al revisar la factura, me di cuenta de que me cobraron cosas que ni siquiera pedí. Cuando intenté resolverlo, el personal no solo fue grosero, sino que se burlaron de mí como si fuera mi culpa. El servicio al cliente es inexistente. No les importa absolutamente nada más que robarle el dinero a las personas. ¿Cómo puede un negocio operar con tanta mala fe? ¡Esto es un descaro total! Nadie debería comprar aquí. Si valoras tu dinero y tu tiempo, busca otro lugar donde comer. Este lugar no merece ni un centavo más de nadie. ¡Son unos estafadores y no deberían seguir operando! read more

Came here to pick up lunch. The staff was friendly and attentive. They prepared my order pretty quickly. I was excited to try this place but admittedly the chicken was just okay. The rice was good but I just did not get a wow factor. If I never eat this again I would not be upset however if I need lunch and just want to eat something this would do. I will not be back for the roasted chicken. Maybe next time, if there is one, I'll try something else. read more

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Fui con mi esposa a este restaurant , nunca encontré los precios de los platos . cuando llegó mi carne súper pequeña para 29 dólares , en Texas te sirven 5 veces más grande y mejor precio ; además la carne no tenía sabor , el chumichurri era puro aceite sin sabor , el pollo a la plancha que pidió mi esposa estuvo insípido , pedimos dos aguas. el total 88..00 dólares . sentimos que nos estafaron totalmente . por la mitad de precio en cualquier otro restaurant te dan mejor calidad y mejor servido , ( Texas , noches de Colombia , longhorn, outback etc etc ) si quieres ser estafado ven a Pollos Mario de lo peor , oh me olvidaba pedimos una papa rellena más dura que una piedra fría y sin sabor . read more

The food's okay, I guess, but some things were a real bummer. That pork chicharrón was like rubber, not crispy at all, and the tostones were chewy and kinda stale--almost inedible. It's just a so-so place, fine for a quick bite, but don't bring a date there. read more

This restaurant locks good management. As a result the food is not good, the service is not so good either. I asked for something and they gave me something else. The manager instead of helping me with the issue, it gave me a hard time. The waiting is horrible. They are not responsible for the quality of the food. they said. They blame the chef. If you do not get what you asked for is too bad, they said. There is a disregard for other people opinions about the quality of this place. If you want to eat with satisfaction without having any aggravations, this is the advise: Do not visit this place or order anything here. read more

Ordered the daily lunch special via Uber eats and the food came packaged well, piping hot, and super fresh. The Thursday special was a piece of pollo a las brasa served with yellow rice, fried cassava, and a stew. For close to $9 this meal was a steal. Everything was tasty and was a very generous portion given it was a lunch special. Would order from here again to try all of the other different lunch special options besides just the pollo they are known for. read more

Pollos Mario - Lunch special - Spanish Near Me - Hackensack, New Jersey

The food was great. Basic fare that we were looking for and it was worth the walk. The service was very friendly and quick. I really enjoyed the location which was colorful and welcoming. The menu layout on the website and tables were very helpful for me. The signature rotisserie chicken was just what we've were craving for. And if we spend more time in Hackensack I hope we'll try to go back. I hope so. Pollos was a high point on a good day. read more

Great delicious food -good atmosphere, great service, super clean, very customer friendly. Love the music selection.

The service at pollos Mario is always great. We had pollo a la brasa with tostones, plátano maduros, rice, and salad. Then we had a order of chicharrones that was super crunchy. We had two pan de Bono's and two cappuccino. The food was great and everything tasted fresh. read more

I gotta say this was a little bit disappointing! I ordered online for in store pick up and they were nice enough to call me when I hadn't picked up my order after about an hour of ordering. I imagined this to be something similar to Noches De Colombia but unfortunately, it wasn't what I expected. I ordered the smaller version of their skirt steak with a side of Maduros and yellow rice, my husband got their rotisserie chicken and maduros and we shared an order of empanadas (potato). My skirt steak wasn't bad but it wasn't great. The meat was nice and juicy and of course with their chimmichurra sauce, it was 10x better. The meat itself was a little bit bland but the sauce definitely made up for it. The yellow rice wasn't anything I hadn't had before so it was pretty basic for me. I was very disappointed in the maduros because it was really dry. I like mine to be a little mushy with a nice glaze over it so l was pretty upset that I ordered this over tostones. The chicken my husband got was actually very good and I wish I would've gotten that instead with a side of rice. The chicken was extremely juicy and the skin was perfectly cooked. The most disappointing dish was the empanadas! I'm not sure what kind of shell was used but I didn't like the shell at all. It was overly crunchy and it really didn't do much for me compared to Noches. I wouldn't say I'd come back next week but I would keep this in mind for other things, should I decide to come back.. read more

Pollos Mario - Rotisserie chicken and maduros - Spanish Near Me - Hackensack, New Jersey

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We had roast chicken , empanadas and a potato meat ball ..all were a WOW ..lovely staff ,,wish it were closer We live 2 hours north ..we took take out to eat at home .. what a find read more

Usually love this spot. Order dine in and take out on a regular. I (Hispanic) usually go up to order, but this time I had my boyfriend go up and order. The woman at the front counter told my boyfriend (African American) there was no rotisserie chicken left-ok no problem. I go to sit by the window to review the menu for another order. I see the heater open behind the counter and what's in there? 3 rotisserie chickens. So I go up to ask "do you have rotisserie chicken" the answer is now YES. I would've never thought this establishment to be racist as I've been coming here since 2014, I was sadly mistaken. What a pathetic excuse for customer service and human decency. read more

Pollos Mario - Rotisserie chicken - Spanish Near Me - Hackensack, New Jersey

Glad my husband and I stopped here and I was pleasantly surprised to see how a Main St. storefront entrance made way to a beautifully themed restaurant. Nice ambiance, cute decor and friendly service. I loved that you could see the Columbian influences in the decor. We were greeted as we walked in and the staff we encountered were all really nice. Ice water, lime slices and green hot sauce were brought brought to the table first. The waitress came quickly and we placed our order. The rotisserie chicken was tender and delicious. The plaintains and tostones came out hot and fresh. The yellow rice was cooked perfectly and although not super flavorful the hot sauce was perfect on the rice. I'm sure it would be delicious with beans but we didn't order beans. We also tried two smoothies, the mango was my favorite but the passion fruit was good too but a little tart and not as sweet as the mango. I will return without a doubt for that mango smoothie. I'd also like to stop in for breakfast because the breakfast menu items looked interesting. Good food, great ambiance and great service. Solid 3.5 and bumped to 4 for excellent customer service. read more

Pollos Mario - The chicken with yellow rice was delicious. - Spanish Near Me - Hackensack, New Jersey

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Excellent rotisserie style chicken. Best to eat in or call order in advance for take out orders. Large filing portions. The menu also has all of the favorite Colombian comfort foods as well as a small bakery in the front. read more

Pollos Mario - Pollo to go counter - Spanish Near Me - Hackensack, New Jersey

I love anything with an egg on top. It's better when its rice and beans. I got the breakfast ranchero. Surprisingly, its good with coffee too. I will try the rotisserie chicken next time. Hungry thinking about it now. read more

Pollos Mario - Heuvos ranchero with fried banana - Spanish Near Me - Hackensack, New Jersey

Love ordering from here. Food comes hot and is always so good. I love the grilled chicken with beans and rice. The yuka is great as well! Always comes fresh and hot when we order :-) the empanadas are really yummy too! read more

Food was ok could use a bit more flavor. I got rotisserie chicken with yellow rice and beans. Kept it simple but everything did need more seasoning. The yellow rice was a bit firm for my taste. If I go back I would try the white rice. The chimichuri sauce was good but they only gave me one very small container of it which I definitely need more for a whole chicken. read more

After waiting 10 minutes for take out, the chicharrones we git were uneatable. I called to complain the reply was so sorry not offer to fix the issue. Very disappointing. read more

Pésima atención telefónica , después de tanto tiempo en el teléfono te dicen que no aceptan cash en delivery te obligan a pagar con tarjeta !!! Soy nueva en el área donde vivía nunca pasaba eso read more

The food was delicious. I ordered the Arroz con pollo and the rice was just super delicious ! The chicken that was mixed in was perfectly juicy! The amount of shredded carrot on top of my salad was a little owe the too but it was a perfect amount of lettuce. The reason for a star off is that the waiters don't attend to you as much as a regular restaurant would. I ordered water and when I was done, I didn't get a refill the rest of the night. Only complaint. Otherwise it was a good experience. read more

Pollos Mario - Arroz con pollo - Spanish Near Me - Hackensack, New Jersey

Really solid place for a quick bite if you're craving some Latin food. I got chicken with rice and beans and an order of tostones - portion size was very generous and chicken was nice and juicy. The tostones were nice and crispy and a little salt on it made it perfect. Prices are pretty good too. Definitely recommend for anyone looking for solid chicken and rice. read more

I placed an order through Grubhub and although it came quickly I am upset at how customer service handled my issue. I ordered a soda and it did not come in the bag. The chicharron was burnt and salty. I explained this to the lady over the phone who said she would speak to the manager. After a few minutes she came back on the phone and actually told me that no one else has called in complaining about the seasoning or temperature of the chicharron. What the hell does that have to do with me and my order? She then proceeded to tell me, a native Colombian, who has eaten plenty and I mean plenty of chicharron and has made it that it is fried and if I wanted it less fried I should have indicated that. what the actual f**k. I proceeded to te her that I know how it is made and I also l know it should be edible and not burnt. This chicharron is burnt not fried. So next time I should indicate that I am buying it to actually be able to eat it??????? I ordered The skirt steak "medium" and it's overcooked and bland. It's a shame because I actually did like the food. But after this BS I will not be a returning customer. Do better and provide good customer service. I was giving you guys the opportunity to rectify the issue and make me another one, I wasn't being an annoying customer. I also requested a refund from Grubhub which I received . read more

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Good food, drinks, and desserts. The roast chicken is perfect. Staff is friendly and attentive.

Food is always great!! And ordering online is really easy and more effective. The ambiance is one of a kind and very hospitable!!

Food is subpar. Like they are not trying. Wish it was good. If you can't make the basics taste good (rice and beans) then you got problems. Picky up experience in Covid times was good. That's the reason for 2 stars. read more

Don't eat here, unless you like to recook their undercooked chicken. Their rotisserie chicken had raw red patches that I had to recook on my own. Disgusting and amateur hour. Their menu prices are not even updated. I also ordered steak sandwich which in the picture comes with fries on the side. I was pissed when I didn't see any fries, only to find a few measly shoe string fries in the sandwich. What a rip! Way too expensive for such poor quality. Customer service is terrible if you don't speak Spanish. None of the staff seem to be fluent. Stay away, unless you want to flush away your money. read more

I'm never disappointed with food here this time I had fried red snapper and seafood in a creamy garlic sauce. Always have a manzanita with my food which is a yummy apple flavoured Columbian soda or an Inca Kola. I love the maracuya juice (passion fruit) too. Before our meal we order empanadas I get the carne my son likes the pollo with the spicy salsa Nunca me decepcionó con buena comida aquí pargo rojo y mariscos fritos en una salsa cremosa de ajo. read more

Pollos Mario - Yummy yummy fried snapper and seafood in garlic creamy sauce #fish - Spanish Near Me - Hackensack, New Jersey

What can I say, I've been coming to pollos Mario for years now. I miss the one in union city but this one in Hackensack is very good also. The plates have gotten smaller for the price but the Quality and taste make up for it. read more

With so many places to choose from it has become one of our favorite spots in town so far. Good size portions, good Colombian food, good prices and great friendly service. read more

So disappointed, I just got my food. A freakin mess. 15% of beans were all over the bag as you see in the pic, piece of a chicken out of the package as well. then we had to throw out the beans because there was a hair in it. Pretty disgusting! Never again. I ordered food from a Dominican spot over the weekend. What a difference they bagged the bean container, and the rice container to prevent any spillage the same with my fresh juice I ordered from them. Everything was neat and now I'll be ordering from them. read more

Pollos Mario - Spanish Near Me - Hackensack, New Jersey

Food was delicious, service was great. My husband and I did not feel any pressure what so ever. We felt comfortable and enjoyed our delicious food. I recommend this restaurant to anyone. Will be coming back for more read more

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I thought we had some amazing Colombian food here in Florida (and we do) but this place just blew them out of the water. The food was awesome! I was just on vacation and a friend recommended this spot. The food was delicious, the portions were large and the staff was friendly! I highly recommend this place. read more

Pollos Mario - Spanish Near Me - Hackensack, New Jersey

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