First timer here!! I love it!! We got a family meal which is the whole grill chicken and the big side of rice and black beans. It's also come with 4 pieces of rolls. We also try the bowl of classic churrasco steak, sweet plantains, and cheesy yuca bites! The chicken is tender inside with little crispy skin. It's so flavorful with a hint of citrus. The rice is not like a regular rice. It has a buttery taste to it. So yuuummm!! The yuca bites is so good!! Crispy outside with the melted cheese inside. The steak is juicy and delicious. Just a little portion in my opinion. In one big bowl, we only got 7 tiny slices. For the sauce, we try everything but my favorite is cilantro garlic sauce and chimichurri. The service is fast in drive thru lane, the staff is nice and knowledgeable! read more

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The drive-thru was quick and the employee at the window was polite -- unfortunately, that's where the good experience ended. I ordered the chipotle mayo grilled chicken sandwich (with chipotle mayo on the side), mac & cheese, and a Diet Coke. What I received instead was a crispy chicken sandwich and french fries, which I couldn't eat. I didn't go back to the restaurant. I contacted customer service through the website, who then told me to call customer service, where I was instructed to create an account. After that, they sent me a link to request a refund -- which was issued only as a credit to a Pollo Tropical account, not back to my original payment method. I understand this may be company policy, but it's frustrating to be forced into creating an account and receiving store credit when I just wanted my money back to eat elsewhere after a mistake that wasn't mine. read more

Bad customer service rude or untrained drive through staff trustworthiness low. When I got home a portion of my order was missing. I knew I should have checked in the parking lot I just had a weird feeling about her. read more

Great experience - Nice staff - yummy food! Everything came fast and hot. Overall great lunch! read more

Amazing Customer service Carol zyion and kaila were very funny the the kitchen made my day a 10/10 when they laughed and talked with me and even told me more about the food and the food is just spot on i would come here again been here many times read more

Great service I thought they put something weird in my chopi chop but it was just garlic they made me a new one with no problem.

The food was amazing. Customer service was impeccable. Jean was the cook and he did an amazing job. The food was juicy and not dry.! everyone was friendly and the manager Karla ran a clean place and it was very fun to be in!! read more

Well this meal was ok if you need something to eat. I had the 1/4 chicken meal. The pieces were dark meat, thigh and leg.they changed menu,. There is no ribs just pulled pork. I hope they bring them back. The chicken was moist, rice was a little sticky, beans were ok. read more

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Kaila was the best cashier I ever encountered in pollo tropical I never tasted the yellow rice she gave me a sample and was very helpful thank you for hiring her pollo good job I will be returning for service. read more

DO NO GO! Background - went in the evening around 6pm knowing that there would be a dinner rush and willing to wait. TOTAL Drive thru time was 50 mins. LIKE WHY ?? once you are in line you can not get out. The employee was rude and shoved the food at me. I order 2x 1/2 chicken combo one with salad and one with rice and beans. and a child tropical bowl. Our order was cold and wrong. We only had to brest and a lil wing in the box. DRY rice and the beans were horrible. Salad was wilted. I called to asked for the order to be corrected... NO ONE EVER ANSWERED THE PHONE. I was so upset that i didnt even take photos it was a waste. read more

After trying to decide what to eat last night, we all settled on Pollo since we wanted something healthy easy and fast; little did we know this particular location could've been the star on Hell's Kitchen. As we placed our order, we saw the manager fill up the black beans on the steam table as the line staff told him they were burned; standing behind the counter ordering, we all smelled them and so...now black beans was 86. I ordered a half chicken, dark meat only, and wanted white rice and black beans, but being that the beans were now unavailable, I asked for boiled yuca; I asked the lady why I needed to pay $2.69 for the yuca when all I had was white rice and she said because it was the special that I had...which makes no sense. The worst part of my experience is that the size of the chickens they're using here is super small compared to the ones in Miami. Look at the picture of my leg/thigh...it fits in HALF of the large area in the 3 compartment plate. Trust me...they're somehow scamming all of you in the Orlando are and it's just wrong. This store is also dirty as if no one cares whatsoever; such a shame and I'm sure not what the stockholders are hoping for. read more

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Horrible soup, watery soup and tasteless. Wrap was good. La sopa estaba terrible, aguada y sin sabor. El wrap de pollo estaba bueno. read more

It's always nice to try something out of the ordinary when your on vacation so we saw Pollo Tropical and decided to give it a try! We wanted to do the lazy thing and order from the drive through but there were too many selections so we went in to check things out first hand! The food was hot, fresh and really good but the workers were unfriendly and disconnected! They were almost like human robots there to complete a job and that's it; no smiles, no laughter, no conversation among each other or with the customers, they seemed miserable! If they had a comment box I would have suggested a little music to boost morale and create a friendly atmosphere for customers and employees, a cleaner condiment area and a nice greeting when customers approach the register! read more

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Service was extremely slow and food was no bueno. I'm not sure what's up with Pollo Tropical they need to improve on their service. Fries looked like they were cooked in old oil. Only accepting orders through their app vs not accepting in store payments. Not sure what happened or what is happening. read more

We all wanted chicken and Pollo is the place to go, we entered store was empty at the time, we walked to the register and the cashier said we need to scan the w code to order , I did with no problem, my friends not from this country was not that fortunate the girl at the counter offered no help, I noticed cars going to the drive thru and paying for there order, I said that's not right I asked for the manager Josefina Harrison and she said sorry we need to use the scan that's when my voice became louder, I told her the policy she had in place is crazy , while this is going on a woman came in on her lunch break with no phone so she left, the manager finally took my friends order, she was not happy about taking the order. I will say after this a cashier started taking customers orders, notice the sign they keep pushing in your face and by the way the meal was as always delicious I read more

Pollo Tropical - It's suggesting for quicker service use the app, the store was empty - Fast Food Near Me - Orlando, Florida

Pretty impressed with the taste of this Churrasco bowl's steak. Good grilled flavor and as tender as a prime rib. Loved the pepper flavor too. Overall this bow was a winner. The fried Yucca was somewhat disappointing though. Not hot (or warm for that matter) and a few were probably past their prime eating time. Very dense and hard to chew actually; but I have found once dipped in their Mustard Curry sauce, heck, I could eat a cardboard box with that on it. The counter help was super friendly and was happy to show me why my chip card would not process. I actually think knowing these credit card fail issues are more of a gender advantage really. (kidding) She has a great, fun attitude all the same. All the tables I could choose from were clean and overall dining area looked decent. read more

Pollo Tropical - Churrasco tropichop - Fast Food Near Me - Orlando, Florida

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We vacation in Florida at least once a year. This is not the type of place you would think of as an eating destination spot. However, it is very affordable, and the food is always fantastic!. I don't know how anyone can give it a bad review? The chicken is rice, the beans are great, the avocado is always fresh, and the plantain are always cooked perfectly. If you like Caribbean/Cuban/Puerto Rican food, you need to eat here. Especially if you have a lot of people and you're looking for an inexpensive alternative for a night or two. read more

If I could give 0 stars I would.. worst location EVER! Typically there are sauces laid out so you can help yourself but that wasn't present here. What was present though was attitude from the employees. You get a front row look at how a crappy restaurant runs since you can see them making your food. However you'll feel like you are in slow motion since the employees are clearly riding the clock. Half the employees are sitting around watching other slightly (key word here: slightly) more productive employees make the food. We had to make sure we paid attention because after 20 minutes our quesadilla finally got finished and there was no call-out for our order number. Just a "you got da' quesadilla". I'm surprised this place stays in business. read more

1st time ever in history going. On our way outta Orlando we stopped by for take out. Wow. The pull pork bbq sandwich, fries, lemonade and Cuban sandwich was EVERYTHING! Now I know what I've been missing. Well, all of us. Will be back. I totally recommend the bbq pull pork sandwich and fries. Next I'll try a complete plate with plantains and all the vege fixings and maybe chicken. read more

Pollo Tropical - Fast Food Near Me - Orlando, Florida

My dad and I went for lunch there today and the booth was broken and he cut his leg on the booth I let the staff know and asked for an incident report and manager did not acknowledge us and and said one of the employees instigated the situation. The only this the manager said was "oh thanks for letting us know" My dad's leg got cut pretty bad and the manager did not even come over to see. The employee said that the manager has known about it and he still did not acknowledge the situation. I asked for an incident report once again and he just did not say a word. Very dangerous and irresponsible really. read more

For quick cheap Spanish food to go, this location is good! Star off because the sanitizer was empty inside ..

The worst customer service. I pulled up in the drive-thru and told my sister on the phone to hold while I placed my order and before I could say hello to the customer service representative, they told me to finish my conversation before ordering and would be with me in a minute in a rude matter. I waited and the representative say place my order and while I was ordering he stopped me and say why are you yelling and I wasn't yelling I was placing my order. In addition, to that he going to yell back at me the part of the order I gave him. It was unprofessional and rude. I won't be coming back to this restaurant. read more

I have been here before and I never had a problem. I just got home with my dinner to find out this is what they served me for $10. I am so disappointed and unhappy with this service. 1/4 Chicken Entre Only read more

Pollo Tropical - This chicken had more bones than meat and it all cold - Fast Food Near Me - Orlando, Florida

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I visited this PT and was excited to eat some Latin food. My friend and I were so disappointed. The chicken was dry and just awful. The rice was tasteless and lumpy, the black beans tasteless. You are a disgrace to the establishment. Shame on you. The Cuban sandwich and scraps of pork on combo were good. The pork serving was a joke, specially because they advertise it as combo. read more

I love pollo tropical, it's pretty much the El Pollo Loco of the West coast--only better. The food is always fresh, well seasoned, and the variety of sides is great. I especially love the rice and beans, corn, and green beans. On my most recent visit, they were out of green beans, but they were able to substitute corn, and throw in a drink for my inconvenience. It's right across the street from my office, open until midnight, and the right price. read more

Decide to create a yelp account just so I can give a 1-star rating for this place. PolloTropical is still great. But I'd rather drive 20 more minutes to the next closest location than ever coming back to this one lol read more

K and I decided to give this place a chance. We both got the grill master platter. It was steak, chicken breast and thigh, chicken sausage, and rice and beans all for $8.99!!!! We loved everything, for that price point. The star off is because the photo showed chimichurri sauce, but there is actually none to be had in the restaurant. Overall, Pollo Tropical is a oasis in a fast food desert. read more

food was disgusting and burnt. service was terrible. the workers are so rude and nasty. the place is dirty and crowded. the manager is a terrible person would not recommend coming here. read more

This place is SO dirty OMG! I literally just left and couldn't wait to let you all know about this place. There was Garbage on the floors. Both garbage pals packed to the point where you cannot even throw away your trash. Tables were Dirty we had to clean the table before we sat down to eat. Where you choose your sauce was so so so dirty. Even where you filled your soda was nasty.Food we ordered got messed up was missing the chicken. We went up and showed the receipt and she went and put the chicken in this black bowl and gave it to us like she was feeding a Dog. She didn't even apologize for their mistake. I'm unsure of Florida's good grading but I know if this was in NY they probably would be closed down. Tried to sneak some pictures to show you all read more

Pollo Tropical - Both Garbage pals looked like this - Fast Food Near Me - Orlando, Florida

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Every time I come here they never have any food!!! Literally 3 days in a row this is the absolute most trash location the workers are so rude I'm officially done with this location!!!!!!! read more

This evening I went to the drive thru to get a family meal I placed my order, no issue. Got to the window and was told there was a 20 min wait for chicken. Would have been nice to know this prior to taking my money. I said, are you kidding?? It's 5:30.... dinnertime at a chicken place with no cooked chicken??!!??!! I asked for a refund..... magically, the manager told the clerk she had chicken. That was a lie. They all went to do something, left me at the window, ignored my attempts to ask if they had chicken or are going to refund me. FINALLY after me and others in line started blowing our horns, the manager sent a young girl to the window to apologize..... cowardly and not the way a manager should behave I got my undercooked chicken after 40 minutes in line. Disappointing and unacceptable read more

Place is not clean, food looks bad. The chicken had red pieces on it not cooked right. Fried Yuca tasted and look like it was fried in old oil. Had upset stomach all day. Im never going back. An Inspector should visit this location asap. read more

Drive thru service@ Millenia location and I must ask: where has customer service and manners gone? Horrible service but food was good. To me service is just as important as food quality and this location needs some attention. I won't be back. read more

I LOVE pollo tropical, but every time we order takeout you guys GET IT WRONG! It clearly says our order on the receipt stapled to the takeout bag. I ordered two sides of balsamic tomatoes and got ZERO. This pregnant woman is pissed off. If you can't handle takeout orders, stop offering takeout. Side note: I just read through the same exact complaints from dozens of customers - wrong orders, filthy dining, disrespectful employees. What is going on with this location? Does anyone care that customers are unhappy? Skip this location. It's a waste of your time. read more

I have yet to understand how bad this location has become. I've been eating here for a very long time, as it's a healthier alternative to most. As of the last few months, anytime I visit - the team never has any sauces. Always (literally) out of Cilantro Garlic (obviously their most popular), and since the several last visits, I've to get my order corrected every time. It'd be more a shock if I'm given the sauces or the order is right. That's no exaggeration. Every. Single. Time. I've also yet to be able to try their crispy chicken because I've been told "we ain't got none" by every employee, several times now. Their team is rude, cold, and couldn't give two craps about your satisfaction. I don't know what their management is doing, but it's not a good look for your business. Get it together. As a manager myself, this is NOT how you run a business. read more

This place is complete value for money. The tropi chop bowl is yummy and comes with rice, beans, chicken and some veggies! They have drive thru and the service is pretty quick. read more

Pollo Tropical - Fast Food Near Me - Orlando, Florida

I don't want to leave any stars. I was waiting on my Uber order and I asked if I could place an order her ass told me no. Red shirt curly blonde type hair. read more

Pollo Tropical - a woman making food in a commercial kitchen - Fast Food Near Me - Orlando, Florida

I've eaten at, like, 5 different locations of this chain and THIS one makes the BEST chicken of any of them. Crispy, delicious skin, seasoned just right... it's like the other places cut corners. I think it's this old Cuban looking dude with the mustache, all calm hanging out by the grilles. He knows what's up. They need to promote him so he can go as a regional to the other locations, crack the whip, get their chicken right! Don't get me wrong, pollo tropical is always good. But this location has it on point! read more

Pollo Tropical - Half Chicken & Cilantro Garlic sauce. - Fast Food Near Me - Orlando, Florida

customer service is terrible they have attitude when I'm placing the order then I requested fresh chicken they gave me more attitude

This place is AWESOME! We got the meal for 10 to feed 8 people. I actually ordered and extra chicken dish thinking it wouldn't be enough. The meal for 10 was WAY MORE than enough for our group of 4 adults and 4 teens. We got the mashed potatoes and Mac and cheese as sides with the chicken. I would love to try the pork, might do it since we have one more night here. We got delivery through Grubhub and the food arrived HOT and delicious! Would definitely recommend!!! read more