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    Pollo Tropical

    2.0 (161 reviews)
    Closed 10:30 am - 12:00 AM (Next day)

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Dogs allowed

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    Meal
    Ida C.

    Well this meal was ok if you need something to eat. I had the 1/4 chicken meal. The pieces were dark meat, thigh and leg.they changed menu,. There is no ribs just pulled pork. I hope they bring them back. The chicken was moist, rice was a little sticky, beans were ok.

    Is it me, or are these quarter dark super small? Look at that size? It's ridiculous.
    Ivan H.

    After trying to decide what to eat last night, we all settled on Pollo since we wanted something healthy easy and fast; little did we know this particular location could've been the star on Hell's Kitchen. As we placed our order, we saw the manager fill up the black beans on the steam table as the line staff told him they were burned; standing behind the counter ordering, we all smelled them and so...now black beans was 86. I ordered a half chicken, dark meat only, and wanted white rice and black beans, but being that the beans were now unavailable, I asked for boiled yuca; I asked the lady why I needed to pay $2.69 for the yuca when all I had was white rice and she said because it was the special that I had...which makes no sense. The worst part of my experience is that the size of the chickens they're using here is super small compared to the ones in Miami. Look at the picture of my leg/thigh...it fits in HALF of the large area in the 3 compartment plate. Trust me...they're somehow scamming all of you in the Orlando are and it's just wrong. This store is also dirty as if no one cares whatsoever; such a shame and I'm sure not what the stockholders are hoping for.

    Outside view
    Vee H.

    It's always nice to try something out of the ordinary when your on vacation so we saw Pollo Tropical and decided to give it a try! We wanted to do the lazy thing and order from the drive through but there were too many selections so we went in to check things out first hand! The food was hot, fresh and really good but the workers were unfriendly and disconnected! They were almost like human robots there to complete a job and that's it; no smiles, no laughter, no conversation among each other or with the customers, they seemed miserable! If they had a comment box I would have suggested a little music to boost morale and create a friendly atmosphere for customers and employees, a cleaner condiment area and a nice greeting when customers approach the register!

    It's suggesting for quicker service use the app, the store was empty
    William C.

    We all wanted chicken and Pollo is the place to go, we entered store was empty at the time, we walked to the register and the cashier said we need to scan the w code to order , I did with no problem, my friends not from this country was not that fortunate the girl at the counter offered no help, I noticed cars going to the drive thru and paying for there order, I said that's not right I asked for the manager Josefina Harrison and she said sorry we need to use the scan that's when my voice became louder, I told her the policy she had in place is crazy , while this is going on a woman came in on her lunch break with no phone so she left, the manager finally took my friends order, she was not happy about taking the order. I will say after this a cashier started taking customers orders, notice the sign they keep pushing in your face and by the way the meal was as always delicious I

    Churrasco tropichop
    Mark C.

    Pretty impressed with the taste of this Churrasco bowl's steak. Good grilled flavor and as tender as a prime rib. Loved the pepper flavor too. Overall this bow was a winner. The fried Yucca was somewhat disappointing though. Not hot (or warm for that matter) and a few were probably past their prime eating time. Very dense and hard to chew actually; but I have found once dipped in their Mustard Curry sauce, heck, I could eat a cardboard box with that on it. The counter help was super friendly and was happy to show me why my chip card would not process. I actually think knowing these credit card fail issues are more of a gender advantage really. (kidding) She has a great, fun attitude all the same. All the tables I could choose from were clean and overall dining area looked decent.

    Frank F.

    1st time ever in history going. On our way outta Orlando we stopped by for take out. Wow. The pull pork bbq sandwich, fries, lemonade and Cuban sandwich was EVERYTHING! Now I know what I've been missing. Well, all of us. Will be back. I totally recommend the bbq pull pork sandwich and fries. Next I'll try a complete plate with plantains and all the vege fixings and maybe chicken.

    This chicken had more bones than meat and it all cold

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    27 days ago

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    3 months ago

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    1 year ago

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    9 months ago

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    11 months ago

    Great service I thought they put something weird in my chopi chop but it was just garlic they made me a new one with no problem.

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    8 months ago

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    3 years ago

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    11 months ago

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    4 years ago

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    7 years ago

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    2 years ago

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    8 years ago

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    4 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    2 years ago

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    5 years ago

    For quick cheap Spanish food to go, this location is good! Star off because the sanitizer was empty inside ..

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    2 years ago

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    6 years ago

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    8 years ago

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    3 years ago

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    6 years ago

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    7 years ago

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    Thanks for the positive comments.

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    2 years ago

    customer service is terrible they have attitude when I'm placing the order then I requested fresh chicken they gave me more attitude

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    5 years ago

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    Page 1 of 5

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    Review Highlights - Pollo Tropical

    Crispy, delicious skin, seasoned just right...

    Mentioned in 2 reviews

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    Pollo Campero

    Pollo Campero

    4.1(33 reviews)
    3.3 mi

    Great chicken. Pleasantly surprised as we stopped in here unexpectedly…read more Descent prices. A step up from fast food. Service was so friendly. Fairly clean restaurant.

    I've been to a lot of pollo restaurants across the country and this one I had never heard of until…read moreI came to Florida while I was intrigued to see how it checked out that was quickly let down once it came to the food. Our food came out relatively fast as it is a quick service restaurant but that's when it fell short as all of the food we ordered was lukewarm like you could tell it all had been sitting for a while as to the point of where it really lacked had this been hotter I'm sure it would have been better. The spicy chicken sandwich wasn't bad had it been hot I can see the flavors coming out more as it was a decent sized piece of chicken with some of the spicy sauce and some bread and butter pickles which I did find to be a surprise as not many places use those pickles on a chicken sandwich. My lady said her chicken pieces were also lukewarm and she said that had they been hot that they would have been significantly better as it fell the same way with the yuca fries as those too were lukewarm and just left her looking for warmer food. The empanada was probably the warmest item that we received it was ok as it had a decent flavor to it but it lacked a lot of chicken as it felt like it was mostly sauce which was definitely underwhelming at most. All of the employees we encountered were very friendly and busy working and cleaning and just seemed to be enjoying their shift which is definitely a plus as I know how it can get in a QSR environment. Even though this had nothing to do with the restaurant I do have to say that this random guy came in and was like arguing with the staff about using the restroom this is after he came over and took some paper towels from the employee's roll who was cleaning the windows kinda random but it was kinda amusing to watch them while we ate. One other thing I noticed here was that there was no trash can at all which I'm very much so not a fan of as I'm not for leaving my plates on the table for someone to clean it up at a fast food restaurant as that's something I prefer to do myself. Overall the food here definitely fell short as I'm not into getting lukewarm food a chicken sandwich should me piping hot when you first bite into it so it's for these reasons I highly doubt that I'll ever come back.

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    Pollo Campero
    Pollo Campero
    Pollo Campero - OBT location

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    OBT location

    Jerkman BBQ - Jerk Frys (Regular)

    Jerkman BBQ

    4.4(57 reviews)
    2.9 miHorizons West / West Orlando

    Trying to eat local only lately, found this hole in the wall in metrowest through appetizing…read moreadvertisements and good word of mouth. I ordered the 10 piece wing combo with the jerk fries on the same plate; cost about $20 and some change with the half and half sauces I chose on the wings The worker at the front was very friendly and attentive. The locale itself leaves a bit to be desired, but don't let that stop you from taking it to go! Or taking a seat for a second to enjoy a really tasty plate The wings were crispy, cooked nicely and very flavorful. I had the lemon pepper and the garlic parm and both were pretty good. I've been having very oily wings at some other Orlando spots lately, so the lack of greasiness here was greatly appreciated. Nothing crazy, but very good wings and a decent size The jerk fries might be my favorite fries in Orlando! The amount you get is generous, and the jerk chicken chopped up in the dish compliments the fries very nicely. Don't even get me started on the sauce; whatever mix of bbq, jerk sauce and mustard they use packs insane flavor and mixes very well with everything. If I wasn't satiated already I would've went back in for another full plate of those jerk fries! Definitely check this spot out, I'll be trying the ribs next time

    Let me be very honest about Jerk Man BBQ…read more I wouldn't necessarily say it's in a sketchy part of town, but the building itself looks sketchy as hell. Like... straight up shack vibes. When you walk in, it still looks like a shack. There's no real seating -- maybe one lonely little booth if nobody's already sitting in it. You order through a glass window, and the menu is literally written in Sharpie on the glass. Also, let me be clear: the wait is long. If you're hungry right now, this is not the place. Don't come starving. Come hungry and let it build, because by the time you're really ready to eat, your food will be coming out. That being said... the wait is 100% worth it. They put real love and care into their food. You get what you pay for -- if not more. Taste-wise and presentation-wise, everything is a 10/10. The food is always on point at this location. The only real issue is the vibe. It's uncomfortable looking, and you might see people standing outside smoking. Honestly, you may want to wait in your car, check back to see if your food is ready, then grab it and go. I'll definitely be back -- just probably during the daytime, not at night. I actually prefer this location because the food is consistently better. The other location feels safer, but the food isn't always hitting like this one does. Bottom line: If you want quality, flavorful food and don't mind waiting, this spot is worth every dollar. Just know what you're walking into.

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    Jerkman BBQ - Menu

    Menu

    Jerkman BBQ - Jerkman fries HALF ORDER!!!

    Jerkman fries HALF ORDER!!!

    Jerkman BBQ - Jerk Frys (Regular)

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    Jerk Frys (Regular)

    Dave's Hot Chicken

    Dave's Hot Chicken

    3.5(2 reviews)
    1.7 miInternational Drive / I-Drive

    I've been wanting ti try Dave's Hot Chicken forever. Tonight I decided to pop in and wished I…read morehadn't. The staff is very friendly, they were all awesome. The chicken just fell short. The coating is a weird texture and is off putting The fries were mid at best. The kale salad on my sandwich was waxy and off putting. I did LOVE the pickles though. Also, why do they not carry ranch? Just a million better chicken places out there. I ate half and tossed it

    This is a brand-new location and situated directly beside the main food court area (with an entry…read moredoor from there, as well as from the outer covered walkway). As would be expected by a place open for only a few days, it is ultra-clean and in great shape throughout. A very attractive mural adorns the walls and there is a display on one wall that tells the history of DHC (founded in 2017). Your chicken is available to be ordered in a variety of heat levels, which should satisfy most/all in your dining party. The service was friendly and accurate, so kudos to the training of the opening team. My meal looked good and was quite tasty, but I think that they are over-priced, and that could create a potential challenge at this popular outlet mall. One odd pricing I noticed was that an order of 4 Mini Sliders would be $1.99 each, yet an order of 20 Mini Sliders would be $2.25 each. That's what posted on menu board (and online) but there must be a reason for the difference that isn't immediately seen. This is a quick dining experience that I can definitely recommend, but I'm not sure that I would regularly choose this when visiting Orlando Premium Outlets. I truly wish them well on the new venture.

    Pollo Tropical - hotdogs - Updated May 2026

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