This spot is slowest restaurant in the world. Nobody cares about anything. Ordered online and trying to pick it up and save your time? Fuck that shit, you will wait for your order minimum 10-15 minutes more after your arrival. Nobody speak English. Just order McDonald's. Don't waste your time on this shit! read more

Never fails always the worse service and longest wait times. Customer is never right and employees are combative.

Drive thru scam. They make u pull up and wait in your car for 30 minute until someone brings it out. 9:01pm. 2.18.21

Good regional fast food Tropichop is the signature dish and comes in a lot of variations Boiled yuca is my fave side dish The bone-in chicken is juicy The pork is tender But the high point is the salsa bar... Good luck trying to pick just one or two They are all delicious read more

Went through the drive thru for a simple order for my family. When I asked for sauce the young lady taking my order named Samantha had SO much attitude for my simple question. If you people do not want to work here's a thought... QUIT! Stop spreading your negative energy to your customers. Unfortunately, when I asked to speak to her manager IESHA she couldn't care LESS of what I had to say. She was just as uninterested as Samantha. Just between the both these ladies the entire location is going down. Good luck to you all! read more

The service here has really declined over the past year. Everyone that works there looks so miserable. Waking in is so depressing, no one greets you or is slightest bit attentive. They keep getting my order wrong. The person at the drive through has zero communication skills or general courtesy, has a pissed off face and doesn't acknowledge your presence or anything you say. Is it really that bad to work there? The attitude of everyone in here makes me want to never go back there again. 6-24-20 read more

Great fast food place in south beach , great chicken dishes the best for the prize around here and you have real fresh grilled food for 5-8 bucks compare that to bad food at mc Donald's for more money . I never had a bad chicken there since 10 years . The sauces are great too. One thing is almost every day they are lines till out the door and only one cashier ! And to the management this place needs an upgrade at least paint job and daily cleaning . Plus the homeless situation in front of the store ... Otherwise really great food at a great prize , all locals I know go there .! read more

Filthy is only word to describe the place... I came in at 10 pm and it looked like a homeless shelter. Left behind food trays were everywhere. I counted 6 people behind the counter moving in slow motion while one who must have gotten off earlier was leaning across the counter discussing what was missing from her take out bag. The only rice available was yellow and it was slung everywhere in prep area... along with whatever else they served. The counter where you place your order had receipts, used sauce cups and food which were there when I arrived and remained after I left 30 minutes later. The pumps that dispensed sauce on the the condiment bar were broken so customers tried to use them grasping napkins. It is the dirtiest place I've ever seen in Miami Beach. You couldn't pay me to eat there again. Horrible!! read more

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I want to start by saying that, I LOVE POLLO TROPICAL! I grew up eating at this food chain. In my past experiences, the food has always been good, the service good (at most locations), and the prices are great! However, today that simply was not the case. I went with a friend for lunch and there was a bit of wait, which is expected, finally got to the register to order and there was a young lady named Stephanie taking orders. Let me tell you about Stephanie, as I waited in line, I saw her picking her nose and putting her finger in her mouth as well, that is pretty gross. She was rude from the very moment I walked up. She avoided looking at me throughout the whole transaction and had an attitude. I walked away feeling like I wasted my money with that kind of service. My friend ordered after me and received the same treatment from this person. He did say something to her about her attitude. She was clearly bothered and expressed that "she did not want to be there", and it showed! As my friend and I wait for our orders, another gentleman walks up to order and she was even more rude and nasty to this poor man who was simply asking her for specifics on his order. I had had enough, so I asked her who the manager was, she pointed at a lady chopping chicken and as if it wasn't already TERRIBLE, the manager asks what the problem was(with a less than polite and professional tone) so I expressed everything to her about Stephanie and the experience I had and she was giving her customers. She simply pulled her aside and shared some words, she never bothered to apologize to me nor did the manager approach me at any point to try and correct the situation, but then she left this person on the register to continue to be nasty to their customers. The manager later on was heard yelling at her employees in a rude manner for all to hear. To top it off there were no salt shakers at condiment station, literally had two little bowls with spoons in it, they had no napkins but a roll of bathroom paper towel. This is BY FAR the worst experience I've EVER had at any of my visits to Pollo and definitely one of the worst experiences I've had ANYWHERE. That is no way to treat anyone and nobody should ever have to deal with that again. read more

We went on a Friday at 830pm. Hands down the worst experience I've had at one of these!!! I've been eating pollo tropical FOREVER and I love the place. Therefore I too am most sincerely offended at what's been done here. The chicken was as dry as sand, parts of the rice were clearly undercooked and the plantains were absolutely DISGUSTING!! Whatever lazy and/or cheapskate manager that thought freezing uncooked ripe plantains and just to thaw and fry them later was a good idea (and that no one would notice) has soarly mistaken and frankly should be SERIOUSLY reexamined in their leadership role... and then demoted. The workers were unprofessional (clearly being petty to each other and overall like misguided children) and the experience itself arduous. I suggest u avoid until very real changes are made or new management arises. read more

Tried to make my way through the whole chicken. That was not possible due to how dry the white meat was. The dark meat was fine and I enjoyed the rice and beans as sides. Restaurant cleanliness was average. The lock on the bathroom stall was broken and that made for an awkward exchange. read more

Never can go wrong with a half chicken with brown rice and black beans. Best chicken ever. Just wish they were consistent with the amount of beans they serve. Every-time i order to go and arrive to work i have a half cup of beans lol. Get it together please read more

I give 0 start to the store # 10039 @ 1592 West 49 street in Hialeah, Fl. Every time we order food there's something missing. This time the main food. Large Tropichop is missing. What is happening with this store. read more

Love love love pollo Tropical ! Every time I visit Miami I go here first ! But man the people working at the Alton rd, location are sooooooooo frighten slow I had to walk out after waiting in line fir 20 minutes, really sucks how slow they have gotten , 7 people behind the couldn't all walking like zombies slow as shit! Please give them caffeine or Red Bull or get s manager in there, read more

Excellent place where you can have a good lunch, a great menu and normal prices! I recommend ) read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

Don't eat here the employees are extremely rude they had no ice and had 5 people waiting for ice and the lady behind the counter would ignore you after we had all asked for ice then they finally put a bucket filled with ice on the counter to take from there my chicken was still raw once I cut it so left there still hungry since they did not care to take care of a customer we were not the only ones having problems with our order read more

Pollo Tropical - Under cooked chicken - Fast Food Near Me - Miami Beach, Florida

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Wow some of these reviews are unnecessarily harsh. The place is big and clean-ish for how much volume they do, and centrally located among places that are both less yummy and way more $$. The staff was obviously harried during the lunch rush but really warm and pleasant. Line was LONG but moved right along. Food was greasy but delicious-- it's possible to eat pretty healthy here. (Which I obviously did not do but if you're into that sort of thing, you could do well here without any of your less-fit friends complaining.) The garlic cilantro sauce is delish, as is the pineapple and the curry mustard. Four of us had big, tasty plates for $35. Plantains!! read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

i was here first time with my mom last Friday, 16th September, we open the door and there was a lot of happy peoples sitting, someone with kids, someone alone(but still smiley) and peoples in list, they looks like exciting to get and taste their food, so our vibe is went up from this view and we hurry up to choose something, in center of the room they have two big menus with detailed pictures of few meals, so we look at it and decided to order Grillmaster Trio combo, because it was only 12$ or 13$ for a lot of white rice, couple of meat, one big sausage, grilled plantains, few pieces of chicken and it's not all - it also has cup of boiled beans!!(my fav one), it was definitely enough for two peoples for that price, maybe even too much food for two ppl! then we was about to pay that staff, but cashier advice to us a try their whole chiken, i forget her name, but she told that we will not regret, if we love really tasty chiken, so we accepted her advice and also order it. so she was right, chiken was so delicious and tasty! grillmaster trio is also was great - i hope this two meals will be always like that, if yes so it will be our perfect choice 4ever! congratulations, now you have two permanent customers! read more

In the past few days, including today (03 June 2017), I have told the Pollo Tropcial managers on three separate days that the American flag is improperly displayed wrong at half-staff. I told the manager this morning at 11am about the flag, and it's 2pm and the flag is still displayed wrong. Look at the photo. read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

Just because I have to give a star but the service at in this place has to be hands down the worse in miami. You order your food and to actually get your food takes over 45 mins, I seriously do not know how the owner or manager have not done anything to fix this problem. I ordered my food at 8:28 pm dine in and got my food at 8:54. To top it all off when we finally got our boneless chicken Breast and salad, I looked at the salad and the lettuce was moldy pink. Totally nasty. The employees there hand out dirty plates and drop things and put them right back. We returned our food and got our money back. This place is nasty, poor management, no customer service and zero cleanliness. If you eat here be careful for expired nasty dirty food and horrible service. read more

Pollo Tropical - Nasty lettuce - Fast Food Near Me - Miami Beach, Florida

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This the most worst terrible drive thru in the wooooooorld! You need 30 minutes to come here and order something! Oh my Goshhhhh!!! I'm here since 1:50 and is 2:16. We need another employees or another pollo tropical in the beach. A looooot of people need jobs and you guys are soooooo slow!!!! read more

Chicken was actually pretty good. The side orders need lots of improvements, rice was saggy, beans were basically cooked down to water, yuca was bland. The Caribbean soup (sancocho) was not authentic but it was pretty tasty with lots of verduras from central and South America, seasoning was also spot on. There is a line at lunch time but it goes fast. Not bad for a fast food place. read more

Terrible cashiers, slow service for a fast food place. Not very hospitable. Ok food but an El pollo loco in the west coast would serve you quicker and better. read more

Good food for cheap. Service was slow for us, like 20min... but could've been a fluke

So pollo tropical is like one of my fave fast places and has been for as long as i can remember, so it pains me greatly that the one i live near is such a chaotic mess all the time. It's just comically badly managed. Like each time the cashier shows some mix of fear, contempt, and bewilderment. And the order will almost certainly come out wrong. So far the food has been fine, slightly below-par pollo tropi, which is every so often slightly better than other options that around, but i'm afraid such luck might not last that long... read more

I wish I could give 0 star to this horrible place horrible service they don't even care when 20 people waiting on the line they just doing their job even slower read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

This place sucks. Drive threw not working today AND they are out of Slasa.... like wtf get it together, Corporate needs to come here bad

Came in to this Pollo Tropical to get a lunch and had a rude experience with the staff. They did not take my order properly and forgot to give me my water cup as I didn't order a drink. Salad wasn't dressed properly and rice was less than expected; the chicken was ok but at this point I wasn't expecting much. The saving point was the cheesecake which was prepackaged so of course it was going to meet standards. Only eat here if you really need food and are walking on Alton (parking is horrible here too). read more

Don't use their online ordering service. When I placed an order online, I got an error message saying "you don't have permission to edit the cart" so I ordered in person. A few hours later I got a receipt for my online order, so I paid double. WTF Pollo? read more

Where else can you get lunch for $4 and change (and be full), without feeling like you consumed 1,200 calories? Feeling hungry after a friend stood me up for lunch, I hesitated coming here due to the construction madness on Alton Road. Stupid me, I came anyway instead of grabbing some shorts and a tee and walking over, or driving to the Pollo location in Edgewater. Getting here by car was a mission, due to traffic being diverted to West Avenue as Alton's all torn up due to construction and installation of the water pumps. Ordeal over, I tried parking in their lot, but they have a measly 12 spots or so, and there was nowhere to park, so drive-thru it was. Okay, I can live with that. The girl at the drive-thru had a bit of a smart alecky attitude when I asked if she had included the sauces I requested. She just nodded and kind of raised her eyebrows at me. My bad. I didn't hear you tell the other employee to include sauce in the bag. I said "thank you" and "have a nice day" and didn't hear anything back from her. Okay, bad day, we all have them. I drove home and although my order was correct (yay!), the chicken quarter looked like a cornish hen's quarter because it was so dry and reheated so the meat had shrunk down, rather than being fresh, juicy and plump. I was about to give this place 3 stars until I saw the chicken. It was a bit ridiculous. Also, 75% of my soda was ice. Very messed up that I essentially, paid for less than half a cup of soda and could not get refills and on top of it, was being bamboozled with the illusion of a full cup thanks to the ice. Plastic eating utensils were not included either. The Silver Bluff location gives you tons of sauce, styrofoam plates, and plasticware, all without asking. Why can't all locations be this organized? read more

Pollo Tropical is a great option for a fast, somewhat healthy meal for very, very reasonable prices. But the location on South Beach leaves a lot to be desired. Let's start with the positives - free parking, a drive-through, and filling meals for under $10. But unfortunately for this location, the negatives abound. It's just pretty much gross on the inside. There's a ton of people working there, but the place is never clean. The salsa bar - home to all their awesome sauces (curry mustard, guava BBQ, cilantro garlic and more!) - is a downright mess. The pump-serve containers are half-empty, which results in more messiness as you try to grab some for your meal. For the containers that are just open in general - just, no. On my most recent visit, the yellow rice in my Tropi-Chop was clumpy and mushy, and it was just an overall unsatisfying mess. If I ever return to this Pollo Tropical, it will only be due to an urgent need for a quick, cheap meal. read more

Just don't. Say no. Walk Away. Drive away. Run away. Shortest review ever but they don't deserve my time typing up a review. Please heed to my advice. read more

So Pollo Tropical is probably my favorite fast food in Miami (ever since I had to give up Chic-fil-a, long story) and I will eat the heck out of anything on the menu. Unfortunately I do not think this chain has found a way to make cleanliness a core value of their establishments. I am still on the hunt for one that actually meets health codes. But for the price to quality ratio I will keep going back for cheap, healthy fast food. Chicken is amazing, I am obsessed with their ceasar salads, yucca is delicious, the sauces are awesome. Unlike other reviewers, I have always found the counter help to be incredibly friendly, although sometimes orders get back up but that can happen anywhere. But PLEASE PLEASE PLEASE can someone start policing that salsa bar and the bathrooms! It skeeves me out that I continue to frequent a place that gets so dirty. read more

Fast and Cheap ! Food quality is OK, outside seating and easy parking are a big plus... Drive thru at this location as well. Worth a try ;-) read more

So dirty place. Table dirty. Homeless. Food is cheap it's ok for a lunch. Chicken bonelesss, soup are fine. read more

Almost comparable to El Pollo Loco on the west end. Prices are affordable and food tasted delicious. Juicy chicken, plantains were amazing. Ordered the corn fritters as well which were okay tasting. Key lime pie was great, not too sweet. read more

10 of my friends ate here and I arrived late, saw their food, and decided to go across the street to Panera. This place reminds me of el pollo loco in San Diego.. except with super dry chicken that looks scary. read more

So when we got here, I was informed it was a Cuban version of El Pollo Loco. I was excited to see that there were so many different sauces that we can dip our food into. First, the person taking our order was very unpleasant. It was our first time there and she was very unhelpful. She had a sour face on, and when we ordered, she said no. She didn't even tell us how we were ordering incorrectly. Just no. So when I ordered again, she pointed at the menu and said, which one? I guess I was ordering a combo, and I had to clarify which combo. But still.. so rude. Then when I got the food, I was disappointed. The chicken, which is what they are known for, was extremely dry. No wonder there are so many dipping sauces. At least El Pollo Loco has juicy chicken. I was excited about Cuban food, but this is not the place to get it. It was a fast food chain, and it isn't a good one either. I wouldn't be coming back. read more

Josier, employee 421223 don't have costumer service and she have really bad actitud w the clients. And she never put attention in my order. She was very rude with me and with the clients front to me. And She was the manager, really ? read more

I've eaten at some really good Pollo Tropical locations before. It's typically pretty good quality fast food that isn't terrible for you if you order right. This location however is just awful. The place is filthy most of the time, very crowded, and the service is slooooooooooow, sometimes so much that I almost just walk out and lose my money. The food is also much worse than any other location I've been to. I go here from time to time when I'm in a rush and always question why I went back. read more