Excellent food all the time. I recommend Pollo Tropical to everyone..I eat here all the time

It is unfathomable, that a recurring customer of over 15 years is forced to wait over one hour just to get his food delivered, especially when the customer lives a mere 4 blocks away, just to have the order finally arrive with putrid. stale food that tastes like yesterday's leftovers! I asked for Plates, napkins which none were sent, just the delivery person only one hr late!. Never ever! again! buying a single piece of bread from Pollo, not me! not my entire family and/ or friends! read more

Pollo Tropical never disappoints when I'm in Miami. The staff is always friendly and ready to help. I hear some of the locals say it's fake Cuban food, but it has great roasted chicken and black beans. The sauces are always amazing and compliments the chicken. There was a special today called yucca balls. I could be wrong with the name, but they were terrible. Definitely a waste of money. Minus the yucca balls the entire experience was great. The price point was great with a family meal under $20. I definitely would recommend this place to all that visits Florida. read more

Pollo Tropical - Black beans - Fast Food Near Me - Miami Beach, Florida

I go to Pollo Tropical if I'm craving for a tasty, marinated fire grilled chicken. You can order a whole grilled chicken, or order it with sides such as corn or corn tamale, white, brown or yellow rice, black beans, caesar salad or coleslaw, french fries, fried yuca, corn bread and plantains. They also serve roasted pork and fried pork chuncks, grilled churrasco streak, roasted rack of ribs, sandwiches, soups, salads and desserts like cuatro leches, flan and key lime pie. And i think more than 20 different sauces to choose from for your perfectly grilled, roasted or fried meat. Self service as you wait for your food after order and paying. Wait times depends because sometimes there are a lot of pick up for delivery orders. Casual ambiance and you can get as many sauces as you want or try as much sauces as you can. Check it out! read more

Pollo Tropical - Whole Grilled Chicken - Fast Food Near Me - Miami Beach, Florida

I appreciate the response, but the problems go back a couple of years. See the reviews as proof. When will customer service at this Pollo Tropical improve? Why the staff yelling at each other? Why rudeness to customers? Why no sauces? Why filthy restrooms? Come'on, do more than just offer words. Fix the problems. By the way, the older Spanish-speaking cashier who worked on Tuesday was very nice and helpful. He did not deserve the yelling that was directed at him by a woman who seemed to be in a supervisory position. She also wandered through the restaurant giving dirty looks to customers. Awful and rude! read more

Pollo Tropical - chicken, rice, and a roll on a tray - Fast Food Near Me - Miami Beach, Florida

It's crazy to review a drive thru, but I've never had a drive thru like this before. I'm from DC & we don't do fresh food and drive thrus. The fact that I can receive fresh grilled food in minutes at the price of a McDonald's meal is crazy for a Man like me to comprehend. I don't know why they don't bring this type of thing up north. Rice beans and chicken with bread & fresh salsa for like $20 what!!! read more

I haven't been there for many years, I don't even know why. But honestly that's the healthiest fast food in the area in my opinion, a lot of chicken options and very affordable prices. I had a chicken wrap and yuca with cheese and I payed for it only $11 the quality is good too, even that the wrap was a little smaller then I expected but I was still satisfied! Service was pretty good and fast, even that it were 4-5 people in front of me I waited just 15 min more or less for the food. There is a lot of space inside and just a couple of tables outside, and always someone is making sure to maintain it clean. In general good experience! read more

Pollo Tropical - Inside - Fast Food Near Me - Miami Beach, Florida

I only came here because when I'm in LA and Vegas there's a place called Polo loco that I love to go to. This one is similar. It does have great chicken. It's juicy moist, just a little different. The service is okay but the staff is in the back arguing. You can hear them. The managers yelling at the employees talking crazy. Besides that, it's okay. They got a special that they have on Tuesdays. It's a it's pretty much a bowl. Black beans, rice and chicken and chicken is very flavorful. No sauce on it and it's really good. So I sat outside because it is Miami and a friend came and join me and watch me eat and was hoping I would drop something so I threw a little something after I left cuz if you do it before they won't ever leave read more

Pollo Tropical - a pigeon sitting on a bench - Fast Food Near Me - Miami Beach, Florida

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Service was bad! Employees order everyone around. Alvaro was helpful. Food was mid. read more

Pollo Tropical - Grilled Chicken Sandwich - Fast Food Near Me - Miami Beach, Florida

Once again, the experience is not at all what I wanted. We ordered delivery and yes, it was delivered on time by a very nice delivery person. But ... the Grill Master Trio was missing the beef, the reason that we ordered it. Our order of dark whole chicken turned out to be an in complete whole chicken - why give a person the choice if it cannot be delivered? This is our neighborhood Pollo. There's no excuse for this performance. I'm waiting to see if they phone me back to rectify these mistakes - which I have paid for. I'm not holding my breath! read more

False advertising, look at the add versus the real plate. Plus the meat was terrible. read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

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They deserve zero stars and the bitter manager should be fired I was there Sunday first try they served me undercooked chicken breasts when I asked to replace them they served me burned chicken! This location should be a flagship for the chain but no they would rather serve you their attitude and substandard chicken! They also had no soda and served cans. You are on South Beach and with such plentiful choices skip this toxic food dump and go elsewhere read more

Pollo Tropical - Boneless Chicken Breasts Platter Typical burned meal served at this location with attitude from cashier - Fast Food Near Me - Miami Beach, Florida

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I am a regular at Pollo Tropical ever since I could remembered for yearsssss. This is my go to fast food and when I am in the mood for Latin home made food! I love everything here, and I love the new tropi chop chicken fricasse! What a nice addition to the menu. I love shredded chicken, and this one taste home made and has olives too! It taste like your Cuban abuelita made this with love. read more

Pollo Tropical - Tropi chop chicken fricasse - Fast Food Near Me - Miami Beach, Florida

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This Pollo Tropical location on Alton Road in Miami Beach is a great place to go for delicious and flavorful food when you are in the area and need something quick. The staff here is very friendly and efficient at getting everything together. I have enjoyed all of the orders that I have made from here. read more

Pollo Tropical - Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

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When did lunch for one at pollo tropical become $23??? Soup, chop, and tostones appetizer.. that's all. Same food. Same quality. Brand new price read more

Good value for the amount and quality of food. Vacationing in Miami Beach, I was looking a fast-casual location kind of like a Chipotle. Pollo Tropical offered the chain with a Caribbean flare. I ordered the quarter chicken platter served with yellow rice and french fries. My chicken was a little dry, but the citrus marinade on the chicken was decently enjoyable. The yellow rice was pretty standard tasting but the garden vegetables in the rice kicked it up a notch. The fries were like normal fast food fries, but paired well with the wide array of sauces offered on the condiment station. The TropiChop (aka cheaper Chipotle bowl) was an excellent bang for my buck. Even though the flavors didn't explode, I can't really complain having paid only $7 and given a generous portion size. read more

Pollo Tropical - TropiChop - Mojo roast pork, yellow rice with vegetables, and all the toppings - Fast Food Near Me - Miami Beach, Florida

Worst fast food experience to date. I placed an order online for pickup. Go into the store to pickup the order only to find a large group of people waiting for their online orders. Front counter employees were yelling at the guests and referencing us just standing around like cockroaches. They "ran out" of all sauces even though you can see the sauce jars in the back. Ordered a bunch of desserts with the meal and they were tossed all around and hot. Key lime pie should be cold. There was a big pile of already made online orders but the clerk refused to assist us. When new online customers came in, they got yelled at if they were supposed to know any issues prior. "I told you all, we out of sauces" I called to file a complaint with corporate. Zero follow up for done. No apologizes and no compensation. read more

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Wow ! What a horrible experience This is Sure not BK Ok so I order steak they give 3 little p. they were difficult Pollo Tropical in the Miami Beach not a enjoyable meal If you can Avoid !" read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

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Great food and great customer service.. love the chicken, not too dry.. cooked just right!

Easily the best pollo tropical location I've been too. Usually always gets my order right and the wait time isn't bad like others. This is the best healthy value option on the beach with meals as low as $6 or $5 like the classic tropichop or the 1/4 chicken with rice and beans. I love saving $ and eating right so I recommend pollo topical, they even have vegan options too! Probably eat here 2-3 times a week, better than meal prepping. Parking isn't a problem, and they have a big dining area. Workers are nice and from what I see, they work hard to keep this establishment moving. 4 stars and not 5 because they are a fast food chain and I can't give 5 stars to fast food. Some homeless will be there but they don't bother you so don't worry, they're just trying to get that GREAT deal like you are! Enjoy! read more

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I ordered online for pick up so I don't have to wait. My order said completed online after 15 mins I went to pick it up and told the lady I had an online order she completely ignores me and calls numbers to pick up food. So I waited thinking it wasn't ready. 5 mins go by I remind her and she get frustrated at me. And starts making the order then and there, took her 20 mins! Mind you I have a 30min lunch. She gave me undercooked chicken and barley any rice or beans. I had no time to argue, as I had a meeting to get to. But take a look at the photo. read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

Food is good but it takes a long time to order both drive thru and walk up. Be ready for a 20 minute line at least. Also, I was charged twice for a tropichop. The cashier assured me the charge didn't go through ve star a receipt didn't print. Well it did and they do not answer the phone listed, ever. read more

Incredibly slow service. From the moment I ordered till the moment I got my food was 30 minutes. And they were just two people in front of me. These folks are just not working very quickly. Avoid this place. I am at a loss. Customers were literally walking out even after paying. read more

As soon as I walked in this place it smelled like urine. The smell was unbearable and I had to leave. Do better.

Garbage Business! ZERO Customer Service! Ordered and paid for food delivery online. Never received delivery. This business absolutely never answered their phone to re-deliver or refund me that day, nor any other day since then that I have tried calling to rectify the situation. Pollo Garbage Tropical on Alton Road in Miami Beach has kept my money, so I had to do a CC chargeback to try and make things right (after alot of wasted time and effort). AVOID! read more

Worst Pollo Tropical ever.. this people don't care about the costumers. They make you fee like you are bothering them, they are super slow and the order is always missing something. Please, take your money to any other place or else you'll feel like a homeless asking for a free meal. read more

This is the cup they give you when you ask for water!! This is insulting and infuriating!! read more

Pollo Tropical - This is what they give you when you ask for a cup for water!! - Fast Food Near Me - Miami Beach, Florida

The service in this location is getting worse and worse..shut it down..the worst restaurant I've ever been to the employees ugly and rude

I try to align my expectations accordingly but waiting 35 min for a mobile order is ridiculous. This has been consistent. Then when I get my food it's thrown together like slop. Pt you're disgusting. No more pollo tropical. read more

Great service food was fresh the yucca was tender and fried sweet banana was perfect. Chicken was just grilled and juicy very well seasoned. Thanks Pollo Tropical read more

best chicken ever! sauces are great and the cuban sandwich is delicious and with the trip.

Let's start with the good. They currently have a half chicken special with rice & beans for $5.99 after 4pm every weekday. That's an amazing deal. Even at full price (about $1.50 more) it's a good deal. Rent can't be cheap on Alton Road in South Beach. The food quality is far superior to most fast food. It's real food. The roast chicken has a nice seasoning, good flavor. If I paid $15 in a nicer restaurant and got this portion size and quality with a nice plate presentation, I would probably be satisfied. Sometimes they are crowded with long lines and there is a wait. With the quality and pricing, I guess that should be expected. Usually, the ordering process is quick, and the food comes relatively quickly. The service is pretty quick, so they even do a pretty good job when it's crowded of getting your food to you with a reasonable wait. What could use improvement? Rarely, the chicken is dry. They seem to prepare a lot of chicken at the same time, so maybe when it's slower, it gets left out too long. I've had very good experience getting a fresher serving when I get dry chicken and return it. It's really only happened a couple of times, and I eat there pretty frequently. Noticed it mentioned in other reviews, but I wonder if they asked for an exchange. They were very quick to get me a fresh serving of chicken when I have complained about dryness. They are slow to clean tables, and you have to search to find one that isn't dirty. The employees do not seem happy to be there. I'm assuming that they pay low. A few of them have sunnier dispositions, but it's rare to see anyone smiling behind the counter. They do seem to have good employee retention, because I see some of them there for a long time, so maybe it's not so bad. I would just like to see a smile on the cashier's face or something. Makes the dining experience more pleasurable. read more

Salmonella Lovers Unite! If you want nonstop diarrhea for weeks, just come here and order some chicken. Trust me! Your insides will decompose accordingly! Not only are they super slow but additionally only have like three workers taking care of the orders...that's why it takes forever and a year to get anything served. My white rice was old, cold, and clumpy. The chicken breast was obviously RAW! The Yuca Bites were undercooked. They didn't even put dressing on my Caesar Salad (with one crouton). Seriously? I know we're in SoBe but there's no need to have this pigsty of an eatery. It's ridiculously disgusting by the Salsa bar and people also seem to loiter here too. The whole scene is weird. I'd rather pay a few more bucks for actually cooked chicken down the street. NEVER AGAIN! read more

Pollo Tropical - Raw Chicken Breast served to me because the workers rush through orders without caring about QUALITY - Fast Food Near Me - Miami Beach, Florida

Good food and very reasonably priced. The TropiChop reminds me of a Chipotle burrito bowl, although I'm not sure what kinds of ingredients they use or where it's from. Rice (brown, white, or yellow) + beans + veggies (peppers, onions, etc) + meat (chicken or pork). And yummy salsas/ sauces. The cilantro-lime sauce is good. The chicken was grilled and not overcooked. read more

Pollo Tropical - TropiChop with yellow rice and grilled chicken. - Fast Food Near Me - Miami Beach, Florida

The food is too good to be fast food! I got the grilled chicken sandwich drenched with curry mustard. The lettuce on the sandwich is fresh...oooof! Sooo good! http://www.yelp.com/biz_photos/pollo-tropical-miami-beach?userid=6iQF02aNgeOk8s8dougtKA#mSeeTSleYHjVI9z1fA3b0g When I'm in Miami, this is my go to spot! read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

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I have not been to your place and I came with friends. Immediately I knew you are not the kind of establishment I want to come back. With all due respect your place could use a scrub and major cleaning. How can someone expect more than two stars when their place is dirt as ....? Now I know and will decline any invite for this place again. read more

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Have been going here years. Complaints too may to mention really. Recently it's even worse short staff, drive through closed, inside wait is horrible, dirty. Not going there anymore, taking the drive to Biscayne Blvd Pollo Tropical night and day. Excellent food and quality. read more

Delivery: Awful food, awful service. Ordered through Seamless/Grubhub. Ordered whole chicken plus 1 side. Though I ordered all dark meat, received half and half. The chicken arrived cold, Dry as cardboard, and tasteless. Though I ordered a selection of sauces for the chicken, NONE were delivered. Side of boiled yucca with garlic sauce was hard, dry and had virtually no garlic taste. In sum, all food tasted like it was cooked in the morning (perhaps a day earlier) and left standing on a counter all day. I phoned to complain and request the sauces but finally hung up after 15 minutes on hold. Zero customer service. Strongly suggest you avoid this lousy company. Publix rotisserie chicken is cheaper, tastes better and avoids the aggravation of Pollo de bosta Tropical. read more

Manager and cashier and a 3rd employee do not understand the menu options! I've eaten at probably 15 South Florida locations and 1/2 a Chicken comes with Rice and Beans OR 1 REGULAR SIDE! They apparently do not understand the word "OR". I asked for 1/2 a chicken w 1 side and wanted my 1 side to be a Ceasar salad. Every other location in S Florida understands and have given me exactly this AND CHARGED ME THE PROPER AMOUNT! they were trying to still give me the rice and beans PLUS the salad and charging me for 2 sides or charging for a salad by itself. Will someone in upper management please explain to your employees what the word "OR" means.... read more

Pollo Tropical - the price of the platters - Fast Food Near Me - Miami Beach, Florida

A local took me here and said it was a "very Miami" place. I will say the chicken was good and seasoned well. The sides are just flat out terrible. Rice that sticks together, beans that are bland, etc. Not a lot else more to say than that. I realize cheap food options can be slim in South Beach which is probably why they do well. If you gotta go, get just the Chicken (no sides) and get a piece of cheesecake. They have a cuatro leches cake, and although good, could not figure out what the 4th leche was. read more