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    Pollo Tropical

    2.1 (138 reviews)
    Closed • 10:30 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

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    Business Info

    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Good for kids

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    Recommended Reviews - Pollo Tropical

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    1/2 Fire Grilled Chicken - With Rice & Beans
    Anthony G.

    Drive thru, healthy good 8/10 tasting food, nice employees, staffer well, big seating, fair pricing Food was great $10. Got my food in 3 minutes of ordering! I had a good experience but im confused on the reviews. I think i could trust to order again from here.

    Poorly assembled tropichop bowl with the wrong type of rice
    Jose P.

    Worst pollo tropical around. They got my order wrong 2 times in a row! The portions are also not right. You ask for onions and I literally counted 2 pieces of onions in my bowl. My wife asked for bell peppers and they gave her a huge piece of uncut bell pepper. You can tell that the employees just don't care about what they are doing. This is getting ridiculous. I am not planning on stopping by anymore. There are plenty of other places selling the same food with better service and portions.

    Churrasco plate with 2 ounces of meat. Insulting

    Churrasco classic. Very little protein. Nothing like the picture. When inquiring the server she said it's supposed to be 2 ounces. There's nothing explicit stating the 2 ounces in the menu but anyway I think it's an insult to charge $10 for 2 ounces of protein. It's my opinion, you eat here if you want. Businesses suffer of repeating business customers and this is the reason.

    Bloody whole chicken

    If I could rate this spot 0 stars, I would. I ordered the family meal and drove 30 minutes home to discover the chicken was raw and bloody. I called the location twice and no one picked up the phone resulting in me having to drive 30 minutes back to the location to show them my chicken. They wanted to give me different chicken but I demanded a refund. I don't see how they put it in the bag like that when clearly it wasn't cooked all the way through.

    This was an $8 1/4 chicken platter
    Alicia G.

    The food, mediocre. The amount for the money, minimal. Service, mediocre. Cash only in drive thru. Waste of gas and time.

    No chicken
    Santiago V.

    My whole order was wrong! I've been trying to contact store and no one answers. Missing items: Chicken Black beans Salsas

    Toilet paper on the floor

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    5 years ago

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    10 years ago

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    5 years ago

    Went on a Sunday evening. 45 min wait for chicken!!!! Out of literally everything on the menu other than sandwiches and wraps. Wtf......

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    Customer C.

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    7 years ago

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    Customer C.

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    4 years ago

    Terrible service they are rude as hell in the drive thru window zero customer service skills

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    Customer C.

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    13 years ago

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    7 years ago

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    Customer C.

    Thank you so much for the positive review! Please come again soon!

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    13 years ago

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    3 years ago

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    Customer C.

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    11 years ago

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    7 years ago

    Food is good but I go thru drive thru once a week and it's always something no pork no ribs wait for chicken. U

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    8 years ago

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    5 years ago

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    13 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    13 years ago

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    7 years ago

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    9 years ago

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    13 years ago

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    13 years ago

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    8 years ago

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    12 years ago

    No Hispanic that has any respect for them self eats here. This food is just terrible. Tropi chop was a Tropi slop.

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    7 years ago

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    13 years ago

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    13 years ago

    Terrible service!!! 20 minute and no food yet. Everyone around us is getting food but us. Servers on cell phone. Especially Dennis.

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    9 years ago

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    13 years ago

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    7 years ago

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    13 years ago

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    11 years ago

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    9 years ago

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    12 years ago

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    12 years ago

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    13 years ago

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    10 years ago

    Love the delicious entrees, but man, the bathrooms need to be cleaned more regularly.

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    Page 3 of 4

    Ask the Community - Pollo Tropical

    Review Highlights - Pollo Tropical

    “Come on, this is from the CHICKEN ON THE GRILL restaurant.”

    Mentioned in 2 reviews

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    Chick-fil-A

    Chick-fil-A

    3.0(154 reviews)
    0.3 mi•Brandon
    •$

    Date: August 5, 2026 Time: 5:45 PM…read more I want to recognize Jaelynn for the exceptional professionalism and composure she demonstrated while handling a very difficult customer interaction. I was dining in the restaurant with my husband and daughter when I witnessed the entire interaction. A customer had placed an order through DoorDash but never received it. After becoming frustrated because DoorDash was not resolving the issue, he came into the store visibly upset. Although the situation was outside of Jaelynn's control, she remained calm, empathetic, and respectful throughout the entire interaction. Rather than becoming defensive, she listened to the customer's concerns, diffused the situation with patience and grace, and did everything she could to make things right even though it wasn't the store or her fault. Her ability to stay composed under pressure turned what could have been a much more negative experience into one that reflected positively on the restaurant. As a customer observing the interaction firsthand, I was genuinely impressed by her professionalism, compassion, and commitment to outstanding customer service. Jaelynn represented the company exceptionally well, and I believe she deserves recognition for the way she handled such a challenging situation.

    CONSUMER PRIVACY ALERT Please be aware before supporting…read morethis business location that there are 5 Flock cameras at the entrances of the parking lot and directly in front of the store, all of which are live streaming to the internet for anyone, anywhere to see. License plate readers do not belong in public parking lots. This security footage is not protected and is not only viewable to law enforcement and employees of this plaza, but also anyone with access to the internet. I fully support businesses rights to use surveillance but I wholeheartedly believe that there should be consumer protections implemented to ensure the privacy and protection of consumers. These security systems are not encrypted and cause major safety risks. There are numerous alternative security systems that could be implemented by Chick Fil A yet they have chose to utilize a highly controversial technology with documented vulnerabilities and security breaches. I am a lifetime resident of this area and have supported this location for many years, but until their security systems are not accessible by the public I will no longer be supporting Chick Fil A.

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    Chick-fil-A
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    Chick-fil-A

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    Pollo Tropical - latin - Updated October 2026

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