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Pollo Tropical

2.1 (138 reviews)
Open • 10:30 am - 12:00 AM (Next day)

Order Pollo Tropical Takeout or Delivery

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Business Info

POLLO TROPICAL ATMOSPHERE

What's the vibe?
Moderate noise
Good for groups
Good for kids

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Recommended Reviews - Pollo Tropical

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Reviews With Photos

1/2 Fire Grilled Chicken - With Rice & Beans
Anthony G.

Drive thru, healthy good 8/10 tasting food, nice employees, staffer well, big seating, fair pricing Food was great $10. Got my food in 3 minutes of ordering! I had a good experience but im confused on the reviews. I think i could trust to order again from here.

Poorly assembled tropichop bowl with the wrong type of rice
Jose P.

Worst pollo tropical around. They got my order wrong 2 times in a row! The portions are also not right. You ask for onions and I literally counted 2 pieces of onions in my bowl. My wife asked for bell peppers and they gave her a huge piece of uncut bell pepper. You can tell that the employees just don't care about what they are doing. This is getting ridiculous. I am not planning on stopping by anymore. There are plenty of other places selling the same food with better service and portions.

Churrasco plate with 2 ounces of meat. Insulting

Churrasco classic. Very little protein. Nothing like the picture. When inquiring the server she said it's supposed to be 2 ounces. There's nothing explicit stating the 2 ounces in the menu but anyway I think it's an insult to charge $10 for 2 ounces of protein. It's my opinion, you eat here if you want. Businesses suffer of repeating business customers and this is the reason.

No chicken
Santiago V.

My whole order was wrong! I've been trying to contact store and no one answers. Missing items: Chicken Black beans Salsas

This was an $8 1/4 chicken platter
Alicia G.

The food, mediocre. The amount for the money, minimal. Service, mediocre. Cash only in drive thru. Waste of gas and time.

Bloody whole chicken

If I could rate this spot 0 stars, I would. I ordered the family meal and drove 30 minutes home to discover the chicken was raw and bloody. I called the location twice and no one picked up the phone resulting in me having to drive 30 minutes back to the location to show them my chicken. They wanted to give me different chicken but I demanded a refund. I don't see how they put it in the bag like that when clearly it wasn't cooked all the way through.

Toilet paper on the floor

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11 years ago

Kudos - management has come through. Now the dining area is cleaned and the food is consistently good. Way to go!

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10 years ago

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10 years ago

Delicious!!!!!! Amazing food, great service, and great prices. You won't regret coming here. :)

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7 years ago

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Page 4 of 4

Ask the Community - Pollo Tropical

Review Highlights - Pollo Tropical

“Come on, this is from the CHICKEN ON THE GRILL restaurant.”

Mentioned in 2 reviews

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Bay Bay's Burgers - Rise and Shine Burger

Bay Bay's Burgers

4.4(478 reviews)
0.8 mi•Brandon
•$$

This is definitely one of the Tampa Bay area's hidden gems when it comes to burgers. Bring $20 and…read morean appetite, and leave happy. +Great Service +Pictures/Great Descriptions of the burgers +Lots of flexibility +Made to order -A la Carte Menu (no combos or anything) -Need to eat there to really enjoy the full goodness. That's my gripe that I had to really look for just to be fair. The burger was great. Got the BayBay. Egg was perfect as well as the heat and spice. Fries were plentiful and perfectly done. These are those skin on kinda potatoes. Only thing is, I wish there was some malt vinegar at the tables for the fries, but that's just me. I did get the burger rolls to go (kinda like egg rolls) and they were good after a 30 minute drive home, but would definitely have to get them again in restaurant to give them a solid review. Tables are usually tables of 4, but there are a few long tables there for seating, I think the dining room can hold about 30ish people? Friendly service when I visited. Definitely recommend!

Bay Bay's burger came out to my apartment complex for an event. It was a one man show so it took a…read morelittle longer but no worries. My partner ordered the cheddar bacon bbq burger and I ordered garlic Parmesan wings and we both added old bay fries. Came out to $40. The food to me was okay as there wasn't a lot of sauce on the wings. But my partner liked his food. I will try again to give this place a chance.

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Bay Bay's Burgers - The Classic

The Classic

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Bay Bay's Burgers

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Chick-fil-A

Chick-fil-A

3.0(154 reviews)
0.3 mi•Brandon
•$

Date: August 5, 2026 Time: 5:45 PM…read more I want to recognize Jaelynn for the exceptional professionalism and composure she demonstrated while handling a very difficult customer interaction. I was dining in the restaurant with my husband and daughter when I witnessed the entire interaction. A customer had placed an order through DoorDash but never received it. After becoming frustrated because DoorDash was not resolving the issue, he came into the store visibly upset. Although the situation was outside of Jaelynn's control, she remained calm, empathetic, and respectful throughout the entire interaction. Rather than becoming defensive, she listened to the customer's concerns, diffused the situation with patience and grace, and did everything she could to make things right even though it wasn't the store or her fault. Her ability to stay composed under pressure turned what could have been a much more negative experience into one that reflected positively on the restaurant. As a customer observing the interaction firsthand, I was genuinely impressed by her professionalism, compassion, and commitment to outstanding customer service. Jaelynn represented the company exceptionally well, and I believe she deserves recognition for the way she handled such a challenging situation.

CONSUMER PRIVACY ALERT Please be aware before supporting…read morethis business location that there are 5 Flock cameras at the entrances of the parking lot and directly in front of the store, all of which are live streaming to the internet for anyone, anywhere to see. License plate readers do not belong in public parking lots. This security footage is not protected and is not only viewable to law enforcement and employees of this plaza, but also anyone with access to the internet. I fully support businesses rights to use surveillance but I wholeheartedly believe that there should be consumer protections implemented to ensure the privacy and protection of consumers. These security systems are not encrypted and cause major safety risks. There are numerous alternative security systems that could be implemented by Chick Fil A yet they have chose to utilize a highly controversial technology with documented vulnerabilities and security breaches. I am a lifetime resident of this area and have supported this location for many years, but until their security systems are not accessible by the public I will no longer be supporting Chick Fil A.

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Chick-fil-A
Chick-fil-A
Chick-fil-A

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Pollo Tropical - latin - Updated October 2026

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