There aren't many places where I have to quit eating halfway through my meal because there's so much food, and I'm actually SAD about it. It's been too long since my last review and I couldn't hold out anymore. First, I must note the guacamole is way better than it used to be, I was harsh on it last time I reviewed (still not ready to try the cheese sauce again, yet). Not necessarily the quickest, but quick enough, and the people at the counter are always nice. Although I will say, they need to clear out that area by the drive thru window and find a way to tidy it up, but it won't keep me away! lol I tried something new today, the Regio Bowl with barbacoa, salsa roja instead of dressing. I am freaking obsessed with this meal. It's hearty, full of protein, the rice is delicious, the pico is fresh, the guac and sour cream add a velvet creaminess. Their barbacoa is just... beyond. There's only one other place that makes barbacoa this good, and it's in southwest Texas, so it's not doing me any good. lol So I'm thankful to Pollo Regio for this delicious food, and amazing barbacoa. We also tried the pastor quesadilla. I've never had their pastor before, because... that dang barbacoa, but the pastor was actually extremely good. Someplaces try too hard with pastor, but Regio does it simply and well. I have leftovers for tomorrow, and I'm *still* looking forward to the next time I can visit this place. That's a sign that they're doing things right. read more

Pollo Regio - Regio Bowl, barbacoa, holy...smokes... SO GOOD! - Mexican Near Me - Bedford, Texas

Horrible 4 of us ordered. Food brought to table separately....all 4 meals. Last meal delivered to table 20 minutes after the first meal was was served. Chicken tenders were fried WAY too long and were burnt. Cream churros burnt to the point it was cracked with no cream inside. Asked for refund of the burnt food. They called the manager, Monica and she came in from outside after about 10 minutes. She went to the back and came out with 3 dollars, mostly in change. I said I wanted the refund on my credit card. She said the "machine isn't working ". She never even tried. She then called someone and acted like she processed the refund but couldn't give me a receipt. She said if I don't see it on my account, I can come back. The refund should have been around $14. Geez. I guess I'll have to dispute the transaction. read more

Great broiled chicken! Legit Mexican sides. The salsa bar is a great addition to this fast casual neighborhood restaurant. So good and a nice change from a burger. Taste homemade. read more

Food was hot and ready! Service was amazing! Nice vibes and extremely clean! Recommend highly! read more

Pollo Regio - Mexican Near Me - Bedford, Texas

I like to order their bowls which are generous and tasty. Ordered as is, it includes lettuce that has the texture of kale. I have dropped a star off my rating because I have ordered online four times now and am very specific not to include lettuce and every single time they do. Once is an error, four times is just sloppy. I would try ordering it inside but they take so long to prepare things, I hate to wait long for a to go order. read more

I have been going to pollo regio forever and the food is very consistent and delicious!! I miss the chicken soup! Bring it back! Everything is sooo good! read more

Excelente servio por parte de la joven "(VIELKA)" muy buena atención el cliente y demasiado amable educada y respetuosa en todo momento....definitivamente pollo regio necesita más gente como ella... read more

Pollo Regio - Pollo regio - Mexican Near Me - Bedford, Texas

they used to serve the best chicken soup ever but then took it off the menu! it was the only thing on the menu i can never get tired of! pretty quick service & clean place. bring the chicken soup baaaaaaccckkkk!!!! read more

Muy amable Vanessa la cajera, el pollo como siempre súper rico y tienen salsas y acompañamientos frescos todo el tiempo....

Buen servicio Karen el pollo y sus salsas sobre todo el servicio de las muchas todo bien read more

Pollo Regio - Mexican Near Me - Bedford, Texas

I ordered a Take out Order today, and Kevin greeted me as soon as I walked into the door to welcome me. He was diligent with making sure my order was right, as well as helping other customers. He is a great asset to the team here! read more

One of the best Pollo Regio in DFW that I been to. Excellent customer service! 100% recommended!! Lady's are very nice!

I made a order on postmates wanting a regio platter and paid extra to add melted cheese. What I got was not it the cheese was not melted at all the food was also cold and I also order a cream churro and got a caramel one. I love this place but idk what happen today with my order. Hopefully you guys are able to understand. Thanks read more

I brought four of my safety team members here today for lunch. Everyone enjoyed their food very much. It was the first time for one of my team members and he is now hooked for life !!! Two had the half chicken, one a pastor quesadilla, one a chicken burrito, and I had the barbacoa stuffed potato with no sour cream. I enjoyed my lunch so much, that I actually ordered another one via Door Dash for dinner, and I enjoyed it in my hotel room. I ordered extra butter, and the habanero salsa. If you haven't tried one of these yet, you need to rush over and enjoy one today. It is Slap Yo Momma Good !!! They have several great items on their menu, but I believe that this is currently my favorite !!! read more

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Came to this location since it was the closest to the north east mall. Service was great and food was delicious. It is a little small inside but overall great experience. read more

Fast customer service and hot and fresh food to match. Always greeted with smiles here. Slowly becoming addicted to the fries, ive been coming almost every lunch break... read more

Picked up a late lunch here on Sunday. Been passing by here for years and finally decided to stop by. I ordered their half chicken with all beans from the drive through. The lady at the window was very nice and when I asked for more salsa she gave me more with a smile and without asking for any additional money. As I drove away I could smell the amazing scent of grilled meat. I was so excited to get home and dig in only to see that my half chicken was super small, overly salty, and just blah. There was nothing exciting about it. The beans were decent, but it was the salsas that really surprised me. The green salsa was super spicy and opened up all my senses. While the red was mild and had just a hint of spice. I am still undecided about Pollo Regio. It will not be my go to spot when I am craving some mesquite grilled chicken. I think I will go with my old standbys--Pollo Campero or El Pollo Loco, sorry Regio. read more

Pollo Regio - Dinner time, gotta love the dog hanging out of the window! - Mexican Near Me - Bedford, Texas

Very good food nice and hot. The restaurant is nice and clean. My family always enjoys the chicken from there especially the beans. Was attended by a lady named Karen and service was great. Would recommend this location read more

Yalllllll. I like spice but beans are my safe food to put out the fire! Not only that but beans are also supposed to be a safe food for babies! Y'all burned my baby's mouth! Not to mention y'all forgot my third side of rice and beans but I guess it's fine since we didn't really even eat one of them! SMH That staff can be pretty nonchalant too read more

Jasmine is awesome and so sweet, she was great with keeping a convo while waiting in line. Thank you for the awesome customer service :D!

Cashier Miranda is excellent by helping us choose what too eat an what's the best food too eat read more

Kevin choose the food me and it was amazing I would gladly come here again thanks kevinnnn

Sara is super sweet and came outside in the heat to get my order when the microphone wasn't working. She got our food out to us quickly too.

Came here with a big group and was impressed by the cleanliness, speed, and friendliness of the spot. They accommodated our entire group during lunchtime, and everyone was served in a reasonable amount of time. My group raved about the taste of their food, but I wasn't impressed. I got the Carne Asada Burrito and found it to be way too greasy. It was absolutely drenched in grease, which made it quite unappetizing. It was also pricey for the quality and not something I would order again. On the other hand, the rice and beans were pretty good! They get three stars for their awesome service, good sides, and reviews from my fellow diners. Next time I will try the chicken! read more

If you're in the mood for street tacos, this is a must visit restaurant. It's a hole in a wall taco chain, but it's really good. I always order the carne asada tacos, and meat is flavored really well. They have a salsa bar with a ton of options, and fresh chips to go with your meal. The baked potato tends to be really popular here, and they look good. It's also cheap, so if you're in the area, go check them out! read more

Pollo Regio - Carne asada and el pastor tacos - Mexican Near Me - Bedford, Texas

The foo was so good and the staff it's friendly for sure I come back!! Chips and salsa yummy!! read more

Pollo Regio - Chips and Salsa Verde - Mexican Near Me - Bedford, Texas

This place is incredible. I don't know what all the bad reviews are about....where else can you buy dinner for a family of 4 for $20? It's also fairly healthy and the green sauce - . Also love the beans. Highly recommend, this is my new go to spot. read more

I love the service the lady Miranda was so sweet! The food was hot and fresh. Will definitely be coming back !!

This place used to be awesome a few years ago. Last few times I've been here it's just mediocre. What happened? That and they forgot the habanero sauce, Come'on man! read more

Mess up my order everytime. Chicken is great but never send correct sides or sauces things I request to omit never are so that's also wasteful read more

Salad are always so fresh, great for a post-workout meal.. Siempre delicioso, a mi familia le encanta pollo regioademás super saludable read more

kevin was nice and helped me choose the food I would always recomend this food spot again thanks alot to the staff

I really appreciate that someone from Pollo Regio reached out to me to solve the issue. They gave me a $10 credit to try the restaurant again. However it is through the app which still has some kinks to be worked out. I have been trying to redeem the $10 the first they said I couldn't use it because I ordered through the app and the redeem code can't be used on online orders. So I just tried again and ordered at the store today and this time they said I still couldn't use the code and did not give me a reason. I hope I will eventually be able to use this credit read more

I wish they had more of El Pollo Regio. I eat here often and never disappointed. The menu has a variety of items, including healthy options. I must say I haven't had anything that tasted bland at this location. The cashiers Liz and Kenia are always courteous and provide great service to everyone that walks in. The only reason it's not a five star is because it's a small place, can get busy, and the restrooms are outside. I've also seen the A/C leak onto the floor where guests are. But good food, great service and good prices. read more

***This low rating review is not for the food by any means. This place has been a go to for many years in my family. The food is delicious. 4 stars easy. However, the stars off have come from the raised prices as well as them charging for sauces in drive through. Never had that problem before. After ordering a whole chicken, they were going to charge us, then she said she may be able to give one or two for free. However, she said that if you eat inside then, it's not extra. I have no problem with charging extra however, with an entree, at 1-2 sauces of each should be included. If ordering a whole chicken, that's an order to feed 4-6 ppl. There should be some sauces provided for free. I understand for "extra" and cost containment but there should be some provided as standard. read more

The food is always super good and fresh. The staff is so kind and helpful with choosing menu items, they keep the store very clean as well!

No lime and no tortillas for 4th delivery order in a row. Even drove up order before this one to ask why. Obviously shorting orders intentionally. Done! read more

The food has been good to me and sure some employees probs are having bad days, so I never give a hard time. I'm always satisfied with the number 12. No matter what though, a mistake made or not, I ain't stopping to get some more read more

It's was an hour before close and they didn't have chicken. They looked like they were already closed I'm from out of town and I was craving this only to have this happen. read more

I am a regular of the pollo regio customer I like the table of condiments and sauces the food is good but sometimes it is very bad quality plr that I put 2 stars because when giving a food service you always have to have the same quality of food the service togo is terrible enough negative attention are 3 times what I have taken my order ttogo always asking for red sauce and they always tell me that They do not have any other sauce they only serve a green sauce that is like a terrible cream and they always serve me that same sauce although I have ordered red remember the customer is first read more