Ad service. I called to make a order and they said they would not do order by phone to pickup. They make to wait for 30 min in the store to get my order ready. And the lady at the front desk are disrespectful. read more

We used to come here often, but have just had terrible service. Plus we came here once and they were no chicken left. How can you operate a chicken business without no chicken?? read more

Broadway st Lawrence site was rather hectic. The south union street one ihas a better atmosphere. Grilled chicken and plantain was nicely done though. read more

There are only 5 booths and 4 counter seats. Also there is a long bench to sit on as well but no table. Most people get food to go. Food is already cooked, so you just say what you want and you get your food on a styrofoam plat-no waiting. There is one unisex restroom. Half chicken w tostones $7.99 Whole chicken w tostones $13.99 Pechugina w tostones $6.99 3 puede fried chicken w tostones $5.99 Grilled chicken salad $8.99 Whole chicken and rice $15.99 Whole Pollo centro w rice $15.99 Whole grilled chicken 11.99 Half 6.99 Drinks are from a cooler not fountain The grilled chicken is well seasoned and fried chicken is very crispy. read more

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Its a pretty convenient and quality chicken place. The chicken is a little dry, but its seasoned well and goes great with the fried plantains on the side . For the price and speed that they deliver the food with, you can't ask for more. read more

The food here is OK... Very greasy. It's all just sitting in the case and you tell them what you want. Eventually. It is not quick, however, because the service is especially terrible. No vale la Pena para servicio muy malo! read more

Awesome pastilios and fried Chicken plantains the best chicken place around. Highly recommended and the prices are fantastic. Real food not KFC nonsense read more

I wish I could give this place a -1 one start, THE WORST Food service I ever walk into in South Lawrence HORRIBLE!!! I ask for the bathroom keys and she threw the keys on top of the counter Not knowing that I was going to buy food after, I ask her to serve me and she took forever, By far one of the most worst horrible miserable people serving your FOOD it's at this place... Good luck getting your food her, THEY SUCK BY read more

What comes to my mind when I'd seen the word "pollo" is chicken. I love chicken that's why I decided to give this place a try and plus it was nearby my cousin's house as I was dropping her off home . We'd ordered a whole chicken , large rice and bean , and a pound of crispy pork belly . The chicken was dry and lack flavor . I wish it was more juicy. The rice and bean was okay. I'd had better and the crispy pork belly was full of flavor . The only thing I like . Service was okay . I have to continuously repeat myself as the girl was taking my order . It kind of reminds me of a KFC food joint but with different food and very little space with a couple booths to dine in . I probably won't returned . read more

Worse experience ever chicken was poorly grilled the fried yuca was dried and stale. Worse experience ever. Do not go here. read more

We got take out last night. We ordered the fried yuca chicken empanada (had a hot sauce kick)beef empanada, chicken tenders (liked the best)Next time we will try the grilled chicken. When leaving the building some guy was walking out talking to his 6-7 year old son and next thing you see is the child walking over to the trash can in the parking lot and peeing. Maybe they do not have public restrooms??? That was different. I rate this place as average the location makes it conve read more

This is a nice decent restaurant. The chicken is amazing. The quipe was amazing, I ate them before I got out of the parking lot. I was not to crazy about the tostones. I prefer the Puerto Rican version. But overall, this place is good. The service could be better. I still do not know what it is with certain Spanish restaurants, but the help is a bit rude. (Reminded me of some restaurants in Puerto Rico. ) I wish they would have had some side sauces for the tostones (they didn't put salt on them). I asked for a garlic salt or something.....girl just said, 'no we don't have anything". I think that overall, this place could be big. It could be very popular. They need to just train the servers to be a little polite. And, if you don't speak English....you may have an issue. The yucca frita was great. read more

Best chicken and Latin American food in Dorchester. This is a 2 location business, with the other location being in Lawrence, Ma. I've visited both and the food has always been consistently good. The chicken is just amazing as are the plantains.....and everything else for that matter. Definitely my "go to" place when I'm staying in Dorchester. read more

This is the best chicken by far I have try!! One of the best price you can offer for a great taste of the island chicken! read more

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Really bad chicken, way too dry which it does not look like from a far. The service is just a little worse than the chicken which makes the whole experience generally awful. I went in here because it made me think of el pollo loco in LA but there is absolutely no comparison, this was awful! read more

One of the best, healthiest and I can't believe how much I paid for my food, almost half of the price I paid in other places with the food full of fat. I love it I am so happy you are coming to Haverhill read more

Great food. We always stop in when we are in the area. Always a line. Bathroom door doesn't close.

The worst customer service experience. Super unprofessional and don't believe is making the customer happy at all. The cook was extremely rude to my mother and I. read more

The fried chicken was terrible. Chicharones were also not good. I did see they had broiled chicken that did look pretty good being cooked. Maybe I'll give it a try someday but Jacqueline's in Lawrence has much better fried chicken. read more

Good spot. I'd take this over KFC, Popeyes , Boston Market. Crazy servings. Chicken tenders are like half a chicken breast deep fried. Crazy amount of beans & rice on the side & good roasted half chicken as well. read more

Fried yuca it was really good, Fried chicken really good, tres leches cake amazing and the Plátanos maduros delicious

If you're looking for fresh fried chicken, this is the place to go. I ordered the 9 piece boneless chicken strips and the veggie rice! The chicken was crunchie and juicy at the same time. The rice was very favorable and made to perfection. I will defiantly go back. I was so hungry I forgot to take pictures! Next time!! Oh and they sell Wine and Beer! Next time I'll eat and and enjoy a glass of wine for sure! read more

I love this place. Some of the best fried chicken I've ever had, and it's dirt-cheap - $6 for three-piece chicken and fries. And it's insanely clean. Every time I'm in there, they have workers scrubbing something. read more

Best place for Caribean chicken on the grill, the food is always amazin, the prices are dirt cheap, the girls are very friendly, and best of all the place is super clean. what else can you ask for? For me the best!!!!!. read more

Went there for chicken..no chicken..20 min wait at 115pm..wow..get it together..went to crown chicken instead..it was awesome.

I stopped in here on a whim because I don't speak Spanish and have had difficulty ordering at Spanish restaurants in Lawrence. VERY happy to have made this decision, now multiple times. The grilled chicken is the most delicious chicken I think I've ever eaten! It's perfectly spiced and cooked...loved it! The place is also very clean, almost shiny clean, including the restroom. The service is pretty slow, but it's worth the wait unless the parking lot is full, then forget it. However, it is unfortunate that most of the people at the counter don't speak any English. I just don't understand this. How do you live in the United States and not speak English? Otherwise, the place is great and really cheap. read more

Excellent food! I wish they would open another pollo centro outside of Lawrence and let the suburban folk enjoy this wonderful food!

Food is pretty basic. It does satisfy those cravings for a quick Spanish food fix. Place is clean.

The food is consistantly great all the time. Its a little pricey and I mostly order to go. This place is incredibly clean and this is one of the main reasons I recommend this place. Always spotless and great customer service. I dont give them a five because they are just a bit pricey other than that they are GREAT THUMBS UP. read more