Having recently moved to Boston from Portland, Maine, I was delighted see another Fish & Bone since I've always found great things at the Portland shop. There's a selection of jars with bulk all-natural dog treats - I thought I'd pick some goodies up for my pup, and noticed that some of the treats were moving around - one jar was absolutely crawling with bugs. I mentioned it to a staff member, who handled it swiftly, but I would expect more from a store that prides itself on the quality of its supplies to catch something like this during its regular re-stock. read more

I love this store! Took my 8 month Lab Pup to Fish & Bone last week to buy puppy shampoo. The owner Kathy and the friendly sales associate helped me to pick out a Sulfate Free shampoo by "U. Dirty Dog". The product is great and was reasonably priced. I will be back for more pet toys to keep Jackson busy! read more

Absolutely love this place! Yes, it's a bit pricier than other dog stores because it's on Newbury, but their service and quality products make it worth it. When I bring my dog in they give him lots of love and attention. They have helped me find different items I need or order them if they're out. They even allow me to order something to the store without any requirement to purchase it. They have my dogs brand of dog food (acana) and other quality brands. Their membership program is great and if I don't want the $10 off I can donate it to the ASPCA. The women working here are also down to earth and go out of their way to help everyone who come through the doors. Definitely check this place out for your dog needs. read more

Fun accessories, great treats, healthy food, nice staff, fun stop while shopping on Newbury street! We will definitely come again.

My fiance and I shop for his dog here, and we love this little store. They really do have a lot packed into a small space! The people working there are always nice, helpful, and willing to chat. Great store with knowledgable employees. We keep going back. read more

This is our place to go whenever we need cat food and toy. The staff are very helpful and friendly. I bought a case of canned cat food with the price cheaper than Amazon. They let you mix up different flavor of the same product line to make up a case and give you discount. I've been to so many pet stores in North Shore and Boston. This is the one. read more

Can't say enough good things about Steve and his staff at the Fish & Bone in Boston! When the brand of puppy food our breeder provided was no longer available, Steve researched similar products and recommended a great alternative which our dog loved and has thrived on. And when our pup was going through the usual chew stage, Steve suggested a Ruff Dawg ball - totally indestructible (so far)! Thank you! read more

Great staff and great products! They helped me get the perfect treats for my pups. Also, Andy the ChiWeenie is one of the cutest pups around! read more

Excellent customer service and great selection of toys and treats. The staff really loves pets and is not just there to make money off its customers. The staff are willing to do special orders and get whatever food you want. My only complaint is the high free delivery minimum. If you want food delivered for free try Polka Dog. With this said I have nothing bad to say about this place and am a very frequent customer. read more

I absolutely love this store. I have an 18 month old Cavvie who means the world to me. Whenever I go to Fish and Bone to buy her something, the staff is friendly and welcoming. They even remember my name, my dog's name and always ask how she's doing. If she comes with me they dote on her and that to me is great customer service (she IS the customer after all). Not only is the staff extremely kind, but they're very helpful. I've asked for advice on different kibble brands and they've pointed me towards some very reputable and healthy brands, and they've made suggestions on what to do when she refuses to eat already purchased kibble. This is definitely the store I go to for all of my pet related needs. read more

I love this store! We have been taking our standard poodle here since he was a puppy and we have been thrilled with that staff, the products, the thoughtfulness of its inventory and it's love of all things on four legs! We love the selection of treats and toys and leashes and outfits. Out standard poodle knows the store so well we can take him off leash and he can walk down Newbury street and right into the store! Thank you for being such a gem in the field of pet adoration and excess! We can't wait to come get stocking stuffers for our poodle! I've never had a question unanswered or a need unmet. Many thanks! read more

I live very close to this store, so I continue to go in and give them second, third, fourth chances. However, every time I leave this "establishment" I feel either disappointed or angry. To begin, the service his is unknowledgeable, unhelpful, and just plain unkind. Any time my husband or I have been in, we are ignored and must ask for help, and when we finally do get the attention of a staff member, they have no idea what they have in stock (which I find weird anyway, because its not a large store by any means, with limited variety) and no idea, it seems, about what is good, bad, or the other for any kind of dog. On top of this the owner brings her dog in, ties him up on a leash, and if your dog goes anywhere near her's, she freaks out and says the dog is not kind to any small dog. I can understand this, but if you are going to own a pet specialty store...and your pet is unfriendly...don't bring in your pet, kind of a no brainer. Or you could at least not be rude about it. Furthermore, the prices for what they have is really just outrageous. I find no reason to go here when there are two other pet boutiques within two blocks that have MUCH kinder service, more knowledgable staff, a larger variety of products, and much more reasonable prices. read more

Cute boutique, but horrible service. We flagged sown a person who worked there and asked if a particular leash would be suitable for our large dog and her answer was "not sure" and walked away while we were about to ask her another question. Apparently we weren't worth her time. We were about to walk out and not buy anything when we happened to see something really wanted. Helped ourselves and walked out. We won't be back read more

Long time customer will be going somewhere else. How the owner handled a bad review was completely unprofessional.

I've stopped in here a few times when in town. It is a very small store with a nice selection of toys, leashes etc. They also have a small selection of high-end food, most of which is way over-priced. The staff is friendly for the most part, although I find the owner to be somewhat condescending. I have to agree with Amanda S. about the owner's dog. He doesn't seem to get along with other small dogs, so why on earth would you bring him into your store? This attitude, along with very high prices have me shopping elsewhere. read more

Love, love, LOVE this store! They have a wonderful variety of dog supplies...I even saw things for cats too! But, on the morning my husband and I went with our two Boston Terriers we were on a mission to get our pups new jackets. The sales lady was super friendly and sooo helpful!! She took the time to ask what we were looking for, make suggestions, and help us go through their wonderful selection of jackets. Even better, while we fitted one dog she played with the other one! What great customer service!! We will definitely be back! :) read more

I am reviewing the dog food delivery service that they offer. Simple and reliable. I will continue to support them for as long as my baby lives. read more

Would highly recommend the store based on our first experience. The owner was incredibly helpful recommending new solutions for our dog's issues. Will definitely go back. read more

This is my favorite pet store in Boston (pretty much my favorite pet store, period). The staff is friendly & knowledgeable, and the products they carry are great. The rewards program is awesome as well. Highly recommend a stop here if you are walking down Newbury. read more

long overdue update, but fish and bone actually responded to my post here, and ended up resolving the situation in a very friendly and efficient manner. still a little too far to be my main dog supply store, but they did redeem themselves in this instance. read more

I had a good experience here. Was looking for a harness and had to get a few different sizes. Unfortunately none fit too well and I has to return everything at the end. However, I had no issues at the register for the return and exchange, and in fact both cashiers were both very friendly! I still prefer polka dog for treats and snacks but Fish&Bone has more options for leashes and collars. read more

this place is great! The people that work here are so friendly and knowledgeable. One of the employees spent 20 minutes with my chihuahua and I to help us find a good sweater for him that fit well. They also have a great selection of dog jerky. I highly recommend the venison jerky. read more

Owner was especially helpful! He was also loving on my pup and made us feel very welcome! Special ordered a harness and recommended good treats and bones for my pup's needs. Definitely recommend! read more

Since my favorite pet store in the Back Bay area has closed, I've now turned to Fish and Bone as it is one of two left in the area, the other being Pawsch (as far as I am aware!, and I've only heard great things about Pawsch, but I have a cat, and they seem to specialize in dogs). Fish and Bone is a slightly lesser competitor to the store that had closed, but still does a great job. Selection is great! They have a huge variety of everything, collars, leashes, beds, bowls, food, litter. And as far as I can tell their cat food is well priced. The food that I usually buy runs 1.89 at Petsmart, 1.79 at Whole Foods, and 1.77 at Fish and Bone per can. So competitively priced for sure. The only reason I'm knocking off a star is the service. I once stood by the cat food for over 10 minutes choosing cat food happily, and while I didn't need help, it would have been nice had someone said hello the whole time I was there. Sometimes the people who work there are very non-chalant and into doing whatever their doing, but are always friendly when you're ready to check out. Sooo, all in all, I enjoy going to Fish and Bone, but sometimes wish they had better customer service. Especially for a regular customer. I've also brought my family dog into the store once, they are much more attentive to owners with dogs with them (but, how could you not want to say hello to a happy dog?). And they gave her a treat. Which was nice, but also just showed the variation in service you may receive when you go in. read more

I have been going to Fish and Bone since they opened. I have always found the staff and Kathy to be attentive, caring and honest. My puppy loves going to say hi and whether we buy anything or not the staff is always welcoming. read more

Just visited for the first time. I don't always go to the smaller boutique pet shops because I find they can sometimes seem overpriced. In this case, the quality of items they have is better than a big box store (which is why I went there in the first place, since I was looking for a better coat for my dog), but the prices were spot on compared to what you could pay elsewhere or online, and the staff was super helpful. They even have a rewards program and free delivery in the immediate area for orders over $50. Would absolutely recommend! I also see that the support some of the local animal shelters which is an added bonus! read more

I love this store! No trip to Boston is complete without stopping there with my beagle and JRT-chihuahua mix. A great selection of products and super friendly employees. Can't wait for our next visit! read more

I am so happy with this pet shop, lots of cool stuff!!! People are so friendly also! Check it out

The staff is so helpful and friendly and the selection is great. My cat has had digestive problems and I found a cat food that finally solves his problem. Furthermore, what you don't see they can order for you - and they deliver!!! read more

I buy my (expensive) food for my Maine Coons cats here because they have rewards points that make it cost less than anywhere else. They will read the fine print to compare foods to get the right one. And they deliver for a fee, but will carry it to your car, too. I think their cat toys are very well chosen. No cheap plastic and the organic pickle is a great hostess gift if your hostess has cats. Great selection and service. read more

Best pet store in the city! I live about a 10 minute walk from here and its so worth it. The owner and staff are so friendly and helpful you leave feeling great about your purchase! They are a great company and even give treats to local stores that are dog friendly which makes for a very happy Pug on my walks! There are always cute doggies in here so if you don't like or are afraid of dogs probably not your cup of tea but at least stop in to meet the famous Zip! read more

Don't shop here. These ladies need to get a business education. 3 of us just purchased over $100 of toys and treats and I wanted to purchase a small ball that was sitting right on the counter but was apparently not in their inventory. The initial girl said she could not sell it to me, then the manager came out and her response was that the item was sent to them and they didn't know what to charge. Her response was to ask the employee to hide the items in the back. They had a larger version which I was perfectly willing to pay for in exchange for the smaller one. They are clueless when it comes to customer service. I am a veterinarian and will tell everyone to stay away from here. You can purchase everything they sell for less money on amazon. I was trying to support a local business but after that horrible experience I will never be back. All they had to do to make the experience ok was to charge me for the larger toy or just give me the smaller one since they admitted that they had been shipped the item for free. How anyone exists on Newbury Street with such poor customer service is beyond me. read more

I get my cat food from here because we use little-known canned brands that aren't available in most pet stores (including this one!). They get what I need from a warehouse and deliver it for free. We also buy frozen raw food here. We seem to spend more on cat food each month than we do for our own food, but we consider it worthwhile -- our cats are flourishing and slender on high-protein food. I'm not sure what I'd do if it weren't for Fish + Bone... well, I'd probably be paying more online, with shipping costs, and waiting around for deliveries. Like most pet stores, this one caters primarily to dogs, and if there's a dog ahead of you in line, you'll wait a bit while they fuss over it and its owner. But that's part of the charm of small, independent neighborhood stores: They know their customers. The owner, Cathy, takes questions and issues seriously and was helpful when I was figuring out how to feed my cats the best diet. I highly recommend this store. read more