I'm not sure if they've rebranded (a lot of the previous reviews call the stop 'Fish and Bone'), but a cute small pet shop with a vast array of offerings. We are not pet owners (yet!), but have been fostering cats over the last few months and Polkadog has been an easy stop for us each time we're in Newbury St to come in and grab some new toys and treats for the cats. Never super crowded, so it's easy to spend your time perusing and finding exactly what you need. read more

My wife and I are addicted to the Fish and Bone. Well mostly my wife. All our dog toys and treats have come from this specific location. Every time we walk down Newbury, we have to stop by and grab something for our pup. You would think that with all the luxury stores and restaurants nearby that we would spend money there. But no, pretty much all our money goes here for a dog. They have friendly staff and a wide selection of toys. Highly recommend! read more

What a lovely and sweet store! Fish and Bone is jam-packed with loads of goodies and wonderful finds for your furry family member. The staff are personable, knowledgeable, and greet each furry visitor with affection and treats. Because we still had a lot of walking exploration left on Newbury Street and only a mini backpack between us, we tried not to buy up the entire store. We opted for a cod skin treat from the raw bar. They have a wonderful selection of quality toys, treats, food, chews, pet clothing, collars, leashes, and much more. Our sweet senior girl thoroughly enjoyed her shopping visit to Fish and Bone. Thank you! read more

Polkadog - Wonderful selection of toys, treats, and more! - Pet Stores Near Me - Boston, Massachusetts

This is a packed shop with everything you could want or need for your pet! I picked up a handmade? Catnip toy that my cats are obsessed with. I will be picking up more when this one inevitably goes under the couch or fridge! Great prices and the workers were friendly. read more

Great store, great staff, great product. Kathy's email, and the store's culture, are fabulous. read more

Everything. I love this store. I love this sweater. I would love another one. Different pattern. read more

Polkadog - This is Zoey. I love this sweater. I would like another one, different design. She is 15.5 inches from collar to tail. She wrights 8 lbs. - Pet Stores Near Me - Boston, Massachusetts

Great little shop, lots to choose from, high quality products and knowledgeable, helpful staff.

I absolutely love this pet store!! It is 100% worth the trouble of finding parking on Newbury Street bc the top tier quality they have is unbeatable and not found at many stores. The staff is spectacular. Erin is an absolute angel. She is very helpful in explaining different products and explains their value to my pup's life. She's super polite and so genuine. Ian is also phenomenal, he's so funny and very easy to talk to / highly friendly. Steve is extremely sweet! I've mainly interacted with these three people from the staff and all of them are highly knowledgeable of the products and it's quite clear that they really care about pets and their well-being. One of my favorite aspects of the store is that you can call them and request products so that way when you go into the store, they will 100% have it for you. Here are the products that I get from here that I really struggle finding at other places: Stella & Chewy raw meats Freeze dried treats (1-2 ingredients max) Primal goat milk & goat yogurts Frozen beef broth / bone broth Frozen raw bones Pumpkin purée Plethora of treats from the treat bowls Ruffwear harness / leash / collar Messy Mutts dog bowls & water bottle Toys My dog absolutely loves the products from Fish & Bone. 10/10 recommend it. read more

Polkadog - My dog wearing ruffwear & the messy mutts water bottle which we use every time we go for a walk. Very helpful to have - Pet Stores Near Me - Boston, Massachusetts

Tldr: My favorite local pet supply/toy store! Super friendly service and lovely selection of goods. I love this store. The vibe is super cozy and the staff here are all very sweet (and super indulgent towards my very social and jump happy puppy)! I often visit to get new dog toys, and my dog loves visiting with his doggy friends. The staff likes giving him treats and I often find new high value treats to use in outdoor distraction training. They carry pet foods, grooming supplies, toys, leashes/harness, treats, beds, etc. Pretty much anything you can think of. The prices are also very nice and not too much higher than/comparable to what you'd find on big websites like Chewy. They also have Deals of the Week and a website where you can order for curbside pickup. The register is shielded by clear plastic as well. The store is small so they also limit the numbers of customers that can be inside at the same time. All in all, felt very safe. read more

Polkadog - Store interior - Pet Stores Near Me - Boston, Massachusetts

See all

Not bad! Newbury stores are on the smaller side in general but the selection was impressive. I walked in with the intention of buying fire fits for the summer for Luna girl (pitlab). I was mostly looking for cool hats but they didn't have any for dogs with physiques bigger than the dogs that are carried inside purses. However, I walked out with an equally cool light up collar. Issa rave dog! A bit on the pricey side, but who wouldn't want to spend bread on their pooch?! read more

Polkadog - Pet Stores Near Me - Boston, Massachusetts

Although I can barely believe it myself, our beloved dog-child is turning 15 next week. With that milestone in mind, I popped into this charming store today to see if I could find a little gift for him. I love "pet" stores that don't have live animals for sale in them and this fits the bill. What you will find are useful accessories like collars, leashes, dog beds and other dog and cat accoutrements. They have so many things with interesting designs, colors and patterns. I loved the dog collar with the skull and cross-bone inserts going around it. They also sell top of the line dog food and assorted treats. I loved the wooden dog puzzle games from Sweden too. For a young dog in particular, these would be great fun. Alas, Scout really has no need of any new accessories at this stage. But he still enjoys his food so I bought him a few treats. I also bought a few of the cool animal-themed cards displayed on a rack by the door. As someone who still loves to send hand-written notes, these were nice with a couple of them being quite cheeky. The store has a number of very colorful paintings of dogs hanging throughout the store that caught my eye. The very nice man working in the store told me they're done by an artist by the name of Ilene Richard who has a studio in Lowell, Mass. (ilenerichard.com ). There were various sizes of these portraits which she'll do from a photograph you send her. This was my best find in the store...I've always wanted a portrait of Scout (but not one done in a serious and stiff old English drawing room kind of way). These are done in just the style I've been looking for. Lovely store, lovely staff, beautiful things and what I hope are some tasty treats for my birthday boy. Oh...feel free to bring your four-footed pal with you. They're welcome inside...yay! read more

See all

The employees are so nice, helpful, and extremely knowledgeable about all of the products. They have anything I ever need for my puppy (and more) read more

I'm giving this place 1 star because the woman who owns this place is literary the worst. Every time I come In she either doesn't acknowledge me, or she makes me feel stupid for asking a question. She has the worst customer service skills. Also, their stuff is extremely expensive. Go to petco and you can find the same products for about 40% less. read more

I spend most of my weekends in Boston and I absolutely love coming here! Their bully sticks are the only ones that haven't given Jenna any bad breath. They don't reek like other bully sticks. They are freaking fantastic. I usually will buy them in bulk and my little poochie lovesssss them! They also have past month magazines on sales for like 2.99 or so. The lady at the store is super nice and friendly and very knowledgable and always willing to help you. This is definitely a cool store to check out if you have a pet or want to buy something nice for someone who has a pet. read more

Polkadog - Pet Stores Near Me - Boston, Massachusetts

One of our favorite pup shops in Beantown (truth be told, I wish there were more). They have a solid selection of goods to meet your needs - whether your pet is tiny, medium, or large. We have never had a hard time finding clothes - and treats/goods for our 4.5lb chihuahua. The staff is great, they have a rewards program, and fun a solid shop. We keep coming back for a reason. read more

Located on high traffic, high price Newbury St., this fido friendly pet store offers terrific treats, and food of a more exotic and organic nature. PRICES: The treats are unique enough to merit paying a little more to cover their rent. Bring your Baby Dog with you to pick out his own! STAFF: Obvious dog lovers, they all flocked over to say hello to my Lil Stinker the minute we arrived. BEST DEAL: check in with a friend, on Foursquare, and you both get a free bag of mini dog bones. read more

I love Fish and Bone! Especially love Steve who works there. He is very knowledgeable and funny!! I trust his opinions, he has never steered me wrong. There are other pet stores in the area, but I have never been to any of them because I love Fish and Bone and have never needed to go anywhere else! Puppy approved!! read more

Always provide the best advice and service. Great selection for the size of the store. Would highly recommend!

Dropped in to grab some dog food. Cute shop with a lot of great dog food brands to choose from. I was specifically looking for Fromm, which is hard to find and not carried in pet chain stores. Thankfully they had it here and for reasonable prices too. ($13 for a 5lb bag). They also have delivery for $3 if you spend $30-50 or free if you spend over $50. That's not bad considering one giant bag of food is probably around $50 (I am guessing). They only deliver on Wednesdays and Thursdays I believe, so you're out of luck if your dog is out of food on a different day. Just plan ahead for it. Minus one star only because there were no prices marked on the dog food bags. Some were 4lbs, some were 5lbs, some were the giant bags, and there were many different varieties to choose from = different prices. The cashier had no trouble looking up the price I asked for, but it would have been nice to see the different pricing options amongst all the bags and flavors. I would have liked to know easily and may have gone with a bigger bag if I saw that it was worth it. I just didn't want to trouble the one cashier worker to look up all the sizes and flavors. Especially since there were other customers to be rung up. Overall, it was a good first experience. The cashier kindly signed us up for the rewards program. read more

I used to order dog food delivery before my dog was on a prescription diet and it was always so easy and arrived quickly. We also stop in frequently for treats and toys. I love the selection and the staff is so friendly. read more

Love this place! They have very cool clothing for my little one. They are super nice and helpful! Lots of selection for carriers/bags as well! read more

What an adorable little shop. When life gets hectic and crazy, stop in here. I came across by accident and stopped in because I am that pet owner that HAS to buy souvenirs(within reason) for her pups while on vacation. This place is just packed with all sorts of adorable awesomeness that just happens to be pet related. They sell high quality foods, treats (many that are made locally in state) and not to mention a huge selection of collars, toys, and all accessories related to your dogs and cats etc . Since it's November, they had a nice inventory on doggie sweaters and coats. And even Boston Bruins gear for your hockey loving pup! I loved the cute selection of bumper stickers and magnets which are great gift ideas for the pet owner in your life! Or if you just wanna show off your pet owner pride on your car! They even had some great desk calendars for 2015 (already?!) benefitting a local animal rescue. If you're lucky, you'll spot 2 cute little pugs next to the register, one who is the owner's pup! I also happened to go the night they were having a beer tasting event that happened to be doggie friendly! I didn't stay for but love that they have these sorts of events to bring together the local pet community. I will admit that most of the items are on the higher side meant for those with the disposable income that can justify the expense. I will say that the owner and staff made the experience so pleasant that I had no problem supporting their business. On a side note- check in on Yelp for a free Yelp doggie bandana! read more

See all

Great, knowledgeable and attentive staff. Went on a shopping tour of pet supplies and the prices beat the big brand shops

Fish & Bone is my favorite dog store in Boston! My Golden gets all his collars, treats and toys from there and he loves them. He is now 2 and has been going there since 8 weeks old. Everyone that works there is super knowledgeable, helpful and always kind. I highly recommend this store for the cutest and most helpful pet supplies. read more

Dogs welcome! I was happy to find another place on Newbury Street to bring in the pup, and the employees could not be more friendly! One woman was very patient with my picky eater of a dog, and offered her a handful of different samples to see what she liked before I purchased a bag of something only to find out she wouldn't eat it later. This was a nice plus, and I definitely bought more than I was planning to when we found so many treats she liked! They were running a 50% winter clothing sale with a wide inventory and had a great selection of leashes, treats, food, etc. The only downside was they were promoting a 20% off dog or cat treats promo for checking in on Yelp (which of course, I already had) but when I got to the register, they said it was only for one specific item they had displayed at the register, and when I said I'll save it for later, they said the offer was going to be for a different product every week....The Yelp coupon reads "Check in to get 20% any cat or dog treat! By the bag, box, or by the ounce. One per customer per check in please!" Did I miss something? But since my purchase wasn't too high, I didn't argue. Maybe if someone from Fish and Bone reads this they can clarify the coupon on Yelp? I still left with a great experience though and will return if I am back in the city! read more

Went this past weekend and loved it!! So cute how the cats had their own section in the back. My zoey loves her new toy

I am updating my review as I appear to be misrepresented by the owner of this shop. After my original review the owner wrote back a snarky reply to my review and stated for me to reach her at the store if I would like a refund. I have called the store twice to talk to her and reached out on Facebook where I also wrote a review (since I can't reply on here). I have yet to hear back from her. This wouldn't be such a big deal, but in the meantime she sent my Yelp review along with a survey to her entire database, which included my husband and a few friends. Since it was sent to them I was able to see her email with my "scathing" review. I think this is completely unprofessional and inappropriate. Along with this email it looks as though she reached out to another customer who was put off by the email and told her I berated the employee. I would love to set the record straight. When purchasing the toy I was told the toy would last a good length of time and I trusted the employee that sold it to us. We also purchased some treats and we went on our merry way. The next day when our dog tore into the toy within 15 minutes I was super disappointed and decided to call the store thinking they would totally give us a store credit and my husband could swing by Monday after work to return it. I called and spoke to a young woman and told her my story and asked if we could get a store credit (again didn't even ask for my money back). She put me on hold and then came back and said they could only offer 20% off my next toy purchase. I explained the story again, just in case she didn't get the part that we had just bought it the day before and told her I would expect more out of a toy that was $50. She said there was nothing more they could do. I then did tell her that if there wasn't anything more they could do, that I would no longer be shopping there and that they should plan to see a review on Yelp about this experience. In no way did I berate this employee like the owner is stating. At this point, this is the last I even want to waste my breathe on talking about this place, but I just wanted the chance to stand up for myself and forewarn anyone who decides to put a negative review on here that you might be bullied and slandered after the fact. As for my refund, Kathy I would like you to donate the $50 to the Northeast Animal Shelter in Salem, MA as that is where we adopted our dog and have ties to. Please let me know when this donation has been made so I can follow up with them. read more

Update: Knocking off a star. I wonder why even though I'm the only person in store: I'm never greeted, asked for assistance, or added to the customer database. I shop here often...my dog likes the treats they have in jars. I realized when the cashier asked me if I shop here often, I replied yes...but I'm not on their customer database...but I get their e-mails and I know I was on it before. I don't feel as though my business is valued here. Oh...the assistance part... YES...I'm rummaging through your dog clothes and you acknowledge that whether I needed any help AFTER I come to the register? That's not helpful. Always end up leaving Fish & Bone annoyed. This will definitely be my last time shopping here. Audrey's Customer service is far superior than Fish & Bone. At least over at Audrey's they greet you even if they're way at the back of the store, busy, or in another room. They take the time to acknowledge their customers. read more

Before coming on Yelp to voice my disappointment, I called the manager to complain and was convinced to give the store a "third" chance. Unfortunately, I experienced the same treatment time after time. Never have I ever been greeted when I walk into this store. The last time was in FISH and BONE, not a single employee said a word to me AND I WAS THE ONLY SHOPPER IN THERE. The time before that I went with a grocery list of pet supplies. An employee asked me if I needed help with anything and I said, "I'm looking for a bunch of cat things and pet ids." I was handed pet I.d.s and walked away from. Was I annoying? Where you busy? So far I'm not greeted, not acknowledged, and not helped. But to add insult to injury, when someone comes in right after me, they are greeted, followed around, and helped!!! Am I not worthy of costumer service? Sadly, I walk into FISH and BONE wanting to spending money on my cat and dog but I leave disappointed with money still in my pocket. I gave the store multiple chances to extended costumer service and gain another loyal supporter for a locally owned business that allows me to pamper my pets. FISH and BONE, you let me down every time. Is it my clothes? Is it my hair? Do I just look like someone who would be wasting your time? All I know is that POLKA DOG has never ever EVER made me feel like I was less than worthy to spend my money there. I've always been welcomed, I've been acknowledged, I've always been helped, and I've always left feeling good that I've spent my hard earned cash there. (I'm giving you a two because dispite the fact that I think your costumer service needs work, you do have quality products.) read more

My mom and I stopped in on a whim one afternoon to pick out some goods for my dog (and her grand-dog), Flower. I had heard good things about the store, so I figured why not stop in while in the neighborhood. The store was empty and we weren't greeted with a "Hello" or anything of the like. We walked around and checked out leashes and collars for Flower and although many were really cute, I did have a few questions about a particular harness but it was evident the girl working there couldn't be bothered as she tapped away on her phone. The back room has a lot of food choices and even when we ventured back there to see what was in the space, we weren't acknowledged. So, you know what? I wanted to spend money there. In fact, I picked out a really awesome collar and leash for FloJo that probably would have cost me $50+ in the store. But did I buy it? Nope. We left. I bought a similar leash/collar off Amazon for $30. I can't deal with poor service. read more

I am updating my review after Kathy, the owner, reached out to me. She was quite receptive to what I had to say and actually listened. We had a good back and forth and I really had a chance to see where she was coming from with her email while at the same time, she got a chance to really understand the customer perspective. The only thing that still doesn't sit well, is she kept mentioning that she felt so strongly due to her employee being berated and customer service people get it all the time and don't deserve it. Unfortunately, unless this happened over the phone or in the store, I can't see where the reviewer berated an employee. I get sticking up for your people, but let's not be dramatic about it. The kid most likely guaranteed it would not get chewed through, seriously, let's be honest. Guess what, it did. I can't see if the reviewer reasonably asked for just a store credit how this would have blown up into something so big. (if she really did ask for that and got denied, therein lies your problem) Overall, while I still don't agree with her, I sincerely appreciate her desire for honest feedback and her willingness and ability to listen, so kudos there. read more

We feel so lucky to have fish and bone in the Boston area! What a great little store packed with awesome stuff for pets. Ian is an absolute gem of a human being and should teach courses on customer service. Our dogs get raw food delivered to the house and the drivers are always friendly, on time, and get the order right 100% of the time. Thank you, Ian and team at fish and bone! Keep doing what you're doing, you guys rock. read more

so just got back in town, puppy was flying in 9am next day and all i had for him was food. F&B to the rescue. within minutes (and some bucks) was kitted up with the basics i mostly hadn't thought of: waterproof day bed, night bed, crunchy-squeaky-oinking toys, chewing toys, teething sticks, clippers, ear cleaner, leashes, towels, shampoo, feeding bowls etc etc etc. all turned out useful, sturdy, necessary and Junior-approved (esp. toys). read more

Polkadog - my lagotto day one in Boston - Pet Stores Near Me - Boston, Massachusetts

We live in the Back Bay where there clearly isn't a shortage of pet stores, there are 3 within a mile radius. Ever since moving into the Back Bay I have looked at these 3 stores as one would read Goldilocks and the 3 bears. One store is just too stuffy and standoffish, one store just has a strange location and the other store (Fish and Bone) is just right. Fish and Bone has everything I require: - top of the line, fairly priced dog food - incredibly knowledgeable staff - great line of organic and holistic supplements (if that's your thing) - frozen bones, all kinds of rawhide treats I could easily bounce from store to store since they're all so close to each other, but I continue to choose Fish and Bone because they stand by their products, purchase them for a reason and truly care about my dog's well being. Second to my vet I would go to Kathy for advice any time I'd worried about my dog. read more

Five stars for the store as a whole. Minus two stars for the fact that as many times as I've shopped here, no one has ever bothered to ask if I wanted to be added into their database... Which is the only way they can look up transactions without a receipt. They can't even look it up by CC number! I get the return policy (no receipt = no return or exchange) but if you have a "customer database" and I've been in more than twice, wouldn't you take the time to offer it? I'm pretty sure yall don't run on a commission model for sales, but that shouldn't defer your associates from offering any and all services available. Retail 101 people! read more

This is an excellent, slightly upscale pet boutique on Newbury St! (Side note- I am very glad I DON'T still live here or my wallet would be in trouble!!) Walking in, we were greeted by both canine and human counterparts! The first thing I noticed was their wide variety of leashes and collars. The second thing was how clean the store was! It was crammed with pet friendly products from floor to ceiling! Many of the products were natural, recycled or healthy and it was great to see this emphasis! I was asked if I needed help and asked about my dog-child. Perfect, because as all pet owners know, we are more than willing to share!! I ended up buying a great collar (yes, it had cupcakes on it) for about $13. Not bad, price wise! Great experience overall and I would definitely recommend this store to fellow pet owners! read more

Cute Cute Cute! This is my favorite store for hardcore big dog toys. The selection here is great and I find the prices to be more reasonable than any other boutique pet supply stores in the area. Fish and Bone has great toys and apparel for dogs of all sizes. I typically buy sturdy toys and they have some really great ones that I haven't seen anywhere else. The store also has a good selection of food and flossy type treats, however they are extremely limited when it comes to fancy frosted treats. This is a cute little store with friendly employees, definitely check it out. read more

Pictures and more on -- ---- It is filled with all-natural and organic treats, plush beds, as well as a bunch of flashy colorful leashes. Glass canisters line the shelves in the center of the store, providing some conventional, and some hard-to-find treats for pups, including cow trachea, duck feet, bully sticks, and various dried liver pieces. I picked up a few regulars for my dog (including Philly cheesesteak ball, bacon wrapped sausage & chicken nibs) and let her try a duck foot to try something new, since you only live once! On my way out I spotted the best doggie birthday present ever: a personalized organic mini cake enveloped in mini treats! read more

This is such a cute little shop! They have a great selection of toys, cute outfits, and treats for our furry friends. The staff is very helpful and friendly. read more

I love this shop and visit every time I am in Boston. Although the store is small I always enjoy spending time and picking up some treats from their huge selection. I always bring home something new and my boxer always enjoys the new treats :) The best selection of collars I have seen in a shop, with other fun and unique items for sale too. My only negative comment is that it is expensive, in my opinion overpriced. I have always found the staff to e friendly and helpful. read more