I had my dog groomed at Onyva a month ago. It was time to get my poodle-mix pup groomed - we were going on a family vacation, the summer heat was starting to rise, and my dog had surgery a few months before and her shaved leg's fur grew out to a great length. Onyva has a package which includes a bath and full body cut which was exactly what I was looking for.
I was really excited for my dog to get groomed at Onyva. I heard great things from neighbors and it's in a fabulous location. Upon walking in, I was kindly greeted and felt incredibly welcomed. The waiting area is clean and peaceful. I felt at ease passing off my shaggy dog to Onyva - I knew she was in good hands! When the groomer came out to take my pup to the back, they asked what I wanted in terms of length of cut. I told them I wanted my pup's haircut to be a poodle summer cut and for them to blend my dog's surgery-shaved leg. I didn't think this is a crazy request after-all, the shaved leg was essentially a poodle summer cut length. The groomer said it was not a problem and she gently took my baby. I get nervous trying new groomers because my dog is my prized possession. She has had traumatizing grooming experiences before and I have heard of friends' dogs getting nicked and cut by groomers. But, at this point, I felt good handing her off to Onyva.
But, after her session, they returned my pup looking nearly exactly how I left her in terms of fur length! For a $200 wash and cut, you would expect a bit more, no? Why ask me what length I want if you don't even attempt to match it? Don't get me wrong, the bath service is lovely and my dog came back smelling great. So they must've done SOMETHING for a few hours. But, my dog looked shaggy and her surgery-shaved leg was still very much apparent. It looked like I didn't even get her groomed.
I really had high hopes for Onyva but unfortunately, this place is just not it. The price is not worth the service especially because it's questionable if they even do the services you pay for. read more