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Worcester, MA

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Polished Nails and Spa

3.1 (12 reviews)
Closed • 9:00 am - 7:00 pm

Services - Polished Nails and Spa

Manicure

Manicure and pedicure

Nail fill-in

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3 years ago

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6 years ago

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8 years ago

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8 years ago

Love this place Kelly is so friendly, professional, and best of all my nails always look amazing*******

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Alpha Nails Bar

Alpha Nails Bar

4.1(96 reviews)
1.4 mi

Le was very calming and gave me one of the best pedicures I've ever had. I got an immediate…read moreappointment when I walked in. Very clean and professional! I'll be back!

I've been coming to this salon for several years because my nails always lasted well, so I never…read morefelt the need to switch. Unfortunately, over the past few months, the customer service has declined significantly. I've repeatedly been made to feel uncomfortable by my nail technician for politely speaking up about my preferences. If I have an appointment with her after 4 PM and ask for any type of nail art, I feel like I'm being glared at and talked about by staff, or my designs end up rushed because they're trying to get me out the door before closing. I've attached photos of what I requested compared to what I received at my appointment today. I paid $68 before tip. During the appointment, I simply asked if the lines could be adjusted to be more symmetrical. My nail technician responded, "Next time, go to anyone else. I'm not doing your nails again." If the design was outside of her comfort level, I would have much preferred that she tell me upfront so I could choose a different design or another technician. Instead, I politely agreed and went to pay. She initially told me there would be an $8 partial design fee, but when I got to the register, she changed it to $15. When I politely asked about the difference, she raised her voice at me in front of other customers and accused me of not wanting to pay. As someone who has been coming here every three weeks for years, pays my bill without complaint, and consistently tips $10-20, I found that incredibly disrespectful and embarrassing. I do want to acknowledge that the manager was kind and offered to redo my nails as a solid color, which I really appreciated. Unfortunately, the interaction with my technician completely overshadowed that gesture. I've never left a nail salon in tears because of how I was treated. After being a loyal customer for years and driving 45 minutes for every appointment, this experience was enough for me to decide I won't be returning.

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Alpha Nails Bar
Alpha Nails Bar
Alpha Nails Bar - Nail tech Andy ! Amazing work! Happy always definitely recommend

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Nail tech Andy ! Amazing work! Happy always definitely recommend

J'adore Salon - Hello whites even though you were just colored yesterday. Complete miss. But hey I'm a liar.

J'adore Salon

3.9(7 reviews)
0.6 mi

I've been seeing Pamela for color and cut for several months. Not only is this the best color I've…read moreever had, but my cut is great as well! Highly recommend!!

Do yourselves a favor and stay away from this salon unless you like to be disrespected and talked…read moredown to. If I could give them a 0 rating I would. Apparently when someone doesn't cover your grays (whites in my case) correctly and you ask them to fix it and this happens twice in a row after each coloring, you are the problem not the person coloring your hair. The owner literally just told me on the phone in a rude manner 'we will fix it this time but next time you need your hair colored you should go somewhere else because this keeps happening with you' !!! He went on and on about how the previous time it happened it looked fine to him (there were visible whites in the front)' and essentially accusing me of lying. Yep folks it's my fault that my hair that they colored yesterday still has some white and the base doesn't match the rest of my hair. What do you say to something like that ?!! We will fix it this time but go somewhere else after. Yeah like I even want to come back after that statement! When I proceeded to tell him he was being rude and condescending and that I would write a review about this he started yelling cutting me off saying 'are you threatening me?' Over and over until I hung on him. No thanks I don't need this abuse. There was another inicident where I booked a haircut with him. When he started cutting my hair he asked 'who cut your hair it's really uneven' all shocked but when I told him it was one of his staff and why I booked with him instead his whole demeanor changed and went on to say things like 'well if you don't communicate exactly what you want you might not get good results' again putting on me that my hair was badly cut!!! The owner of this salon is rude and condescending and If his staff messes up he will blame you. No accountability or respect.

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J'adore Salon - Base color doesn't match the rest.

Base color doesn't match the rest.

J'adore Salon
J'adore Salon

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Top Shop Salon Spa - Blood on my hands from my ears because she ripped it clean through. In the background you can see the interior of the salon.

Top Shop Salon Spa

4.0(25 reviews)
1.1 mi
•$$

I'd like to preface this review by saying my hair is EXTREMELY hard to work with. Due to…read moremedications and hormonal issues, my hair never reacts to coloring the way one might expect. I've actually had stylists try for hours to do, and re-do, a color job only to essentially give up and tell me all they could do was dye my hair brown and start from scratch. My hair pulls VERY warm and I love neutral ash tones so... yeah. I didn't have a lot of hope of things turning out well. I have been to stylists (who specialize in color) all over the US (most recently in Southern California), so have a lot of prior experience to compare to. That being said... I bought a Groupon for a Balayage at Top Shop. It was my first experience with this salon. I called to make the appointment and spoke with Leah who set me up for an appointment with Olivia for the following week. The salon is in a strip mall area and there is plenty of parking. It is next to a school and I happened to be there right when school was getting out, so traffic was heavy. I was welcomed into the busy salon by the receptionist and the Olivia promptly welcomed me back to her chair. Olivia is very personable and we had a nice chat during my time there. We initially discussed what I was looking for, and I showed her my pinterest board so she and I could make sure we were on a similar page. Then she went to mix up the magic (lightener)! I had natural roots grown in (about a 5/6A) and the rest of my hair was a dark golden blonde (8/9G). I was expecting to be in the chair for ever, but I was not left to sit for ages. From start (walked in) to finish (walked out) was there for maybe 2hr 15min. Olivia really delivered for me!!! She used the ashiest toner they had and dried a piece after the first toner to see if I was happy enough with the level of ash-which I really was. I was and am ever so grateful for what she was able to accomplish with my hair! I will definitely be back to her for sure! The final effect was a lovely color melt look toward my root area and great ashy blonde dimension from the Balayage in the length. I am so grateful!! Further, everyone who was having their hair done at the salon (men, old and younger women, and children), they all looked great!

So they removed my initial review because of lack of accountability on Google so I'm here. I…read moreencourage deep reflection without a defensive response if the owner and stylist want to provide a response as to why there was a lack of an apology to ripping out my earring and making me bleed So I gave this salon TWO tries and assumed the first time was just a bad experience and both times I had the same hair stylist. The first time, this woman was NOT ATTENTIVE AT ALL. As she was working with my layers and bangs/combing through them she yanked hard and pulled out my helix piercing CLEAN THROUGH AND I WAS BLEEDING. It was more of the fact that she told me "you should've told me you had earrings" which was just her trying to make me accountable for her not paying attention. There was a moment of silence and absolutely NO APOLOGY was given to me. The two workers in the salon were just silent and rummaging through what to do because she gave me back my earring with my blood on it and for those who have cartilage piercings, they are expensive and take a long time to heal. She ripped it through my DAMN EAR that's how hard she combed through it. I am young and have social anxiety so I was trying so hard to be understanding in the moment but she finished up and the lady at the front desk gave me a tiny bag to put my earring in. But there was ultimately no apology...just the hair stylist saying she's usually so attentive with her customer's earrings (which counters when she said it should've been my responsibility to tell HER that I had them..well if she was so attentive she should've seen them)... When I paid I think I should've gotten a discount because...I left the salon bleeding...AND THEN THE FRONT DESK LADY had the audacity to ask FOR A TIP...I did my best to see past it and knew the haircut was decent so I still left one. Yet I left with no apology and the hair stylist not offering to pay for the earring to be put back in when she knew I was gonna go to a piercing salon nearby to see what the damage was. It was just so frustrating trying to be calm when no one wanted to take accountability. The second time I came in, I wanted to give it a second chance because it was just a trim to me but when I was assigned the same stylist, I began having an anxiety attack and I was unsure if she remembered me but this time I pointed out that I had earrings and braced myself. This time my ears were safe but because I asked for face framing layers....THIS BOTCHED MY BANGS DISGUSTINGLY. She took out such a huge chunk and the bangs didn't even frame my face. It was just 2 BLOCKS NEXT TO MY FACE. Just two blocks sitting next to my face that when I finished I immediately contacted another hair salon to take me in and to fix it. The new stylist was so kind to me and he was much more attentive and straight up said "these are not face framing..I'll fix it for you because the past stylist took out so much. I'm gonna trim a new section so you can have face framing bangs but I will leave the longer pieces she cut out so they can grow and begin blending with the back" From the photos, you can see MY BLOOD on my fingers with the front desk sign in the background, the second photo is the very stylist holding up my hair while I tried to see the damage, and in the third photo was the second time I went and had my bangs ruined. To the dear stylist: If you were so attentive to earrings why did you flip it around and victim blame me by saying I should've told you? I think overall it speaks volumes that you guys had my review deleted and want to avoid it still. Guess things never change

Photos
Top Shop Salon Spa - Https://www.topshopsalon.com

Https://www.topshopsalon.com

Top Shop Salon Spa - I left with the ugliest bangs. These aren't even close to curtain bangs and i got a second stylists opinion and he said wtf were these

I left with the ugliest bangs. These aren't even close to curtain bangs and i got a second stylists opinion and he said wtf were these

Top Shop Salon Spa - Https://www.topshopsalon.com

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Https://www.topshopsalon.com

Polished Nails and Spa - othersalons - Updated November 2026

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