One of the worst nail jobs ever. I asked for coffin, medium length nails. They're is no coffin shape at all. Both my pointer fingers and middle fingers are completely different lengths. None of the nails even look remotely similar. Mind you I am a loyal polish room client. Yes I know they're already a week old but I had no time to go get them fixed. I am not one to post reviews but this was so bad, I paid about $50 for this. It was at night time and I didn't notice how uneven and bad they are. Please send me a discount code or something . hpmediamanagement@gmail.com read more

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This was the first time i've been in and they did an amazing job! also to add super nice people! I wanted a green done but wasn't sure what shade. I had two people coming back to me recommending different shades and what would look good! I am so happy with how they turned out! Sam did such an amazing job! read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

I see holly & I LOVE her. I've tried several people at this location but will only see Holly now. She never fails to give me exactly what I ask for + more! My nails can last 3-4 weeks sometimes & im hard on my nails. She is sweet and always remembers my name. I recommend her for SNS!! read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

Earlier today my girlfriend went here, as she has twice monthly for the past two years, for a mani/pedi. She had selected nail art from a Pinterest photo and asked the technician if he could replicate the art on ONE of her fingers rather than all five. He said he could. He lied. The nails looked ok but the artwork wasn't close to what she wanted or showed an example of in a photo. Unfortunately, this is now the third consecutive time something of this sort has happened. Despite speaking with the manager, who said the nails looked great, the salon was unwilling to do anything to try to make the nails look as she wanted. As a result she will start to look for a new salon that specializes in mor3 high end work. Too bad since they are less than one mile from where we live. If you prefer a turn and burn type of approach to what should be a relaxing event then this is for you. If you are looking for something artistic I recommend you stay clear. read more

First of all, It took TWO HOURS to just get gel on my toes and fingers. That's WAY too long. I've been to other salons who have done a much better, more professional job. One person working on me, not two people, and they've gotten my nails (mani AND pedi) done in 30-45 minutes. My lady was really sweet but EXTREMELY slow. She cut a chunk of skin off on my thumb. She also only painted two nails at a time?????????????? Who does that??? There is fuzz underneath 3 different nails that I told her to get and she didn't. My polish on my fingers is super lumpy and uneven. My right thumb has a chip in it because it wasn't filed correctly. She also left some leftover blue polish that was on before still on my nails.... really? In addition, their chairs are a piece of crap. I couldn't move the chair any closer... I'm average sized, not short. So I was slumped, nearly laying down so that my feet could reach her. The massage balls in the chair we also digging into my back (they weren't even on) because the chair isn't cushioned enough. The bar station where they do manicures is super overly crowded. When my lady sent me over there she said that someone would PROBABLY come get me?? She ended up just doing my nails again. I feel bad leaving this review because she was really sweet and thanked me for my patience but this is ridiculous. I would ask for my money back but it's not even worth that. I'm disappointed :/ read more

So as a guy that has only had one pedicure before, please be mindful of that. My wife is a regular. I went with her and it was amazing. I would ask for Nan. I might have to be a regular if it wasn't my wife's way to get out of the house. read more

Ridiculous!!!! Don't waste your money! Go anywhere but to Polish room My daughter and I went in last week and our gel manicures are already coming off, peeling & poorly done, our pedicures left our heals in worse shape than we started, which wasn't bad read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

This salon was close to my home which is why I visited. I had never been to any of the polish rooms before. Staff was very nice and greeted me and updated me on Covid updates. The experience was nice, the services were pricey but that's to be expected. I got a pedicure and a manicure. One of my nails broke the next day and another the day after. They look chunky and not natural. (The manicure) I felt very rushed during my manicure. Won't be returning for another manicure. read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

Let me just say that this nail salon deserves even more than 5 stars. I come here often, and was last there about a month ago. The day after I got my toe nails painted/done, I went to old navy and the door of their fitting room hit my toe and literally took off my entire cuticle and left me bleeding on the floor. It looked as dramatic as it sounds, believe me. However, even though my toe now appears as though it has gone through battle, my nail polish did not even chip. Not even a bit. Impressed is an understatement. Come to Polish Room 2 if you want your nail polish to withstand even the most traumatic of toe events. My mangled toe and I will be back. read more

Beautifully decorated for the holidays. I am so happy with my gel ombré silver sparkle holiday nails. Enjoyed my pedicure. Friendly staff on the floor. read more

Angela at the polish room is so sweet, has the best outgoing personality and does amazing work! I highly recommend her if you are looking for a great experience! You will need to call for an appointment with her but she's totally worth it! read more

Polish Room 2 - Phoenix - Polish room nails done by Angela! - Nail Salons Near Me - Phoenix, Arizona

Excellent Services from Van! She is Fantastic!! So is the owner Ben. Extremely Customer Oriented! Highly Recommend them. Susan HV read more

Love this place! It is so cute and comfortable! Cindy does not disappoint. I showed her a pic to work from and the end result was better than the pic. Love love love my nails! read more

Polish Room 2 - Phoenix - Nails deserving of a photo shoot - Nail Salons Near Me - Phoenix, Arizona

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My daughter and I went here for the first time today. We were so happy with our services. The nail technicians did an amazing job. We also noticed every employee was super friendly. I highly recommend them! read more

I'm been coming here for about a year, Sam had done my nails once before and I loved them. Today for some reason she was not very nice, I asked for a peach gel she told me if I couldnt find it In The sample basket they didn't have it, I also had to tell her 5 times how I wanted my nails. When she told me they didn't have peach (but didn't even get up to look) I told her I wanted clear. I guess she didn't like that cause she then offered an Sns dip. I declined politely and there was an awkward silence the entire time after that. She told me have a seat and Linda would be with me shortly for my pedicure. After I sat in pedicure chair she comes over with my bill & says Linda does manicures too, and that Linda would add the pedicure bill to hers. After I showed Linda the color I wanted she went and found it. i took that as Sams way of telling me she didn't want to do my nails anymore. And she won't, this will sadly be my last visit. I'll spend my money somewhere else. read more

I love how my nails turned out! They did such a great job and she was really nice. Will definitely keep coming back to this place read more

Polish Room 2 - Phoenix - I love how these turned out! - Nail Salons Near Me - Phoenix, Arizona

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Ask for April if you want the perfect coffin shape and good at SNS nails. She really took her time to make sure my nails were shaped and thin. I never went back to doing sns nails because they were always so thick. She told me to give it a try again and I was so surprised on how perfect she made them. Defiantly asking for her again. read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

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I had really high expectations for this place after some friends of mine told me they loved it. I went this past week and brought in a photo of some thing I would like. They weren't able to accomplish what I wanted even after switching it nail techs. I don't think the design was pretty hard. They weren't able to match the colors or get even close to what the photo looks like. I would've appreciated it if they just told me up front that they couldn't do it so I could pick some thing else. It was also overpriced. It's only been a few days and the gel feels flimsy and it's already coming off. read more

I love this place so much! I always have a great experience every time I come in! The staff is friendly and accommodating while providing superior service. I get my nails done by Holly and she is amazing! This time around I got the sns dip, short coffin style on my natural nails, ombré with D524 (lilac) and standard sparkly white. I also definitely recommend the organic pedicure, the natural products are great for sensitive skin and super hydrating with out leaving you feeling super oily. #treatyourself read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

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Unprofessional! I called to schedule appointments for my daughters and I one week in advance of one of my daughters coming in to town. Upon calling, I was put on "hold." I could hear everything going on in the salon, including others calls being taken and appointments made. I tried yelling into the phone to get their attention, but to no avail. I hung up and called back and was, again, asked if I would hold. I told them no and explained why. They apologized and made my appointments. The day before my appointments, they called to push the appointment up 15 min. and I agreed. I showed up on time the day of my appointments only to be told I didn't have any. I showed them my confirmation text and was still told I had no appointment. Not only was my appointment cancelled that we had been waiting for, but the way it was handled by the staff was discourteous. It looked as though a couple of members of management were up front and did not say a word. If you're planning a special event or just a girls day, don't plan on this place! read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

I have been to this location twice, and both times I have left disappointed and felt cheated out of my time and money, all i can say is how hard is it to make a squiggly line ? Will NOT be returning to this location. read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

I got my nails done yesterday and Lena did an AMAZING JOB! I loved the design and all done in under an hour. read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

I am writing this while sitting her waiting on my two girlfriends to finish their services. I really wish I could give this nail place way more than 5 stars. The owner Ben is absolutely amazing, the nail technicians are super friendly and they give you what you want. Holly did my nails and she made them perfect and out of all the places I have been too in the west and east valley this place is now my new go to. Ben took his time on my friends nails and made them look so good and Jenny did an amazing job on my other friends nails. I will definitely be back. It's worth every penny, and mile driven from Scottsdale. read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

really bad experience and hate my nails. they look nothing like the photo. the person who did my nails barley looked at the photo before starting and said he could do it, and then halfway thru didn't even have the right color. they were completely rushed and cut me multiple times and made me bleed. i said i didn't like them and all they said was "it looks beautiful" over and over. then, the lady sanitized the shield in front of me and got the sanitizer spray all over my skin, clothes and face and didn't say one word about it. also, i was asked to pay before my nails were even done. so, just paid $60 for nails i absolutely hate. i attached a photo of what i asked for and what i got. like, if you can't do it, just say you can't from the start. read more

Polish Room 2 - Phoenix - what i asked for - Nail Salons Near Me - Phoenix, Arizona

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I've been coming to polish room since they opened. Not only is the staff extremely professional, everyone is friendly. What other place can you walk into where everyone knows you by name? All they need is alcohol at the bar and I would spend my whole day here! When you go in ask for Daniel or really anyone else because I've never had a bad experience here! Not to mention they always go above and beyond. I went in one day with a broken nail and mentioned as a joke I didn't own a nail file...I was immediately seated and left with my nail fixed for free with a new nail file in hand. That's the customer service you can expect when you get your nails done here. If I could give them more stars I would! read more

I first visited this salon in April 2017. It's a very pretty and classy looking salon, great first impression. I was greeted by a young lady at the front desk and the wait was not long. The technician, Tim, was very nice however his work and the products were sub-par. I got a simple gel manicure and regular pedi, both in black. It was busy that day. Tim applied my gel coats hastily, and I don't think he let them cure under the UV light for as long as they should have which resulted in a thick, lumpy finish. There were imperfections (like sand) trapped beneath the coats. The layers were not feathered very well either. The gel peeled within 5 days, and it was still wet and gunky when it started to come off. My pedicure wasn't much better, the black polish was a brand that I was unfamilar with, I usually stick to OPI because it's durable. The black polish was a bit tacky it seemed, and wouldn't lay nicely when he applied it. He got it all over my toes and then scraped/wiped it away the best he could. Less than 3 days later, it started coming off in flakes. I was so disppointed that I ended up removing the polish myself. I didn't have time to go back in and get it fixed and I wish I would have taken pictures to give you all an idea. The last visit, about a week ago, was better. I think my technician's name was Diane. She too, was very sweet. This time, I made sure to choose a shimmery white OPI and didn't give the tech an opportunity to use an off-brand. For my pedi, Diane applied two coats and then a top coat. I didn't get much time to inspect my toenails before I was ushered to the manicure booth but I noticed that the top coat had "pulled" and shrunken the color coat leaving it looking messy and transparent in some spots. I thought that maybe it just needed time to set and dry completely because I don't normally get lighter colors. Nope, still looked like crap after I got home. Perhaps the biggest letdown was the manager at the manicure booth next to me. When I told Diane about my previous experience with the black gel and that it too had started peeling the manager overheard and piped up, "That's why you have to make sure you leave it under the light for as long as we say!" ...ummm, what? Excuse me? I informed her that the previous tech did a piss-poor job and she continued to try to put it back on me! She had the tech double-check the UV light timers and she kept telling me, "Leave your hands under the light until it goes off" (even though I never attempted to remove them, lol) Anyway, I went back to have the second pedicure fixed because I wasn't about to get taken twice by this salon and the same manager did have a new technician fix my pedicure. Three stars. And that's generous, in my opinion. Sad because I had much higher hopes for this place. read more

Can I give 6 stars?? I've lived only five minutes away from this place for over 3 years and barely went for the first time over the weekend. I'm kicking myself for not coming earlier. It is such a relaxed environment, even when they got really busy it was still stress free. The pedicure stands come with a lift for resting your leg on when getting a callus removed and it is the best. The frosted tint on the windows makes it feel exclusive from where it is located. SO MANY color options to choose from too. The staff is very friendly and extremely talented. read more

I absolutely love this place!! Every time I walk in I'm greeted with a smile. Holly always does a wonderful job! I trust her completely with my nails. read more

I couldn't be more supportive of Ben and his decision on enforcing masks. Anyone with half a brain knows that simply doing a temperature check like how you do at the "dentist", is NOT an effective way to detect if a person has COVID or not. All the people who are upset that Polish room is still enforcing masks and doing their best to protect not only their workers but their customers as well are selfish. I say GOOD RIDDANCE. My husband and I love this place and I'm relieved knowing that I won't be surrounded by idiots read more

Great service and the staff are amazing. Always do an amazing job on my nails!! Thanks April for the Halloween Nails!! read more

Polish Room 2 - Phoenix - Halloween Nails!! - Nail Salons Near Me - Phoenix, Arizona

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This was my first time here. I was a walk in. I didn't have a long wait. Beautiful, bright, clean interior. The salon was a cool temperature which was awesome. So many places are so warm I need a fan blowing on me. I loved having a cushioned seat while I got my gel manicure. My legs weren't sticking to plastic seats. Rosie did an amazing job on my toes and fingers. She was easy to talk to. She asked how I wanted my nails shaped, made sure I was happy with the length and made sure nothing hurt. She was very professional as well as engaging. I will be sure to make an appointment on following visits so I can request her. Really great experience. I love my nails. Thanks Rosie. read more

Polish Room 2 - Phoenix - Beautiful Autumn color with a whimsical design. OPI 79 gel Thanks Rosie - Nail Salons Near Me - Phoenix, Arizona

First some background, I was going to another nearby nail salon and came out with bleeding cuticles because the technician was in a huge hurry. I felt like I had been in a cat fight so need to find a new salon. I went to the Polish Room based upon Yelp reviews. I had a pedicure by Diane, who did a great job. I also had a powdered gel manicure. The salon has a great selection of colors and multiple staff who know how to do the technique. Daniel did an excellent job! Not only do my nails look great, but absolutely no issues!! read more

Just had my nails done by April! Best nail tech in Phoenix! She does fabulous pedicures also read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

They do a good job on nails. There is usually a wait to get anything done. The place is clean and trendy. They are current with all the current nail trends and aren't pushy about adding extras or anything which is nice. The receptionists are always really friendly. read more

Polish Room 2 - Phoenix - Nail Salons Near Me - Phoenix, Arizona

I tried the polish room while on vacation in the area but I wasn't impressed at all. My technician rushed through my mani pedi. My nails weren't filed evenly and the polish had bumpy spots like grains of sand which i pointed out right away. The tech said that wasn't anything to worry about and that the 2nd coat would fix it but then the 2nd coat was applied way too heavy to try to cover the bumps and then she put the top coat on super thick too so it dried weird. When a said again that there were bumps in the polish she said that wasn't in her control. I definitely don't recommend and won't be back. read more

They do amazing work but I would make an appointment ahead if possible because they are always busy

Making an appointment day of was very easy. I had never been here before so they put me with Wendy and she was GREAT! Will definitely be back. Everyone was very sweet and everything looked very clean. read more

WORST EVER! I had a fill done 1 week ago (original set not from here) and so far I have had 5 nails break AND my nail polish is flaking off(OPI Gel). Tried this place because it is close to my house, I would drive 1000 miles before returning here. Wish I could have a refund, this place needs new technicians and supplies obviously something is wrong. No stars here. Had a very important business meeting that I had to attend with 3 broken nails and they just keep breaking. New management/owner = no good Salon = no good read more

Very unhappy with the demand to wear a mask! I was treated rudely by nail tech. Pedicure was good. Mask should be by choice, our state is not requiring them so why should a nail salon? They don't work , I won't be returning.!!! read more

My mom now has a fungus , which she did not have prior to her visit, from the salon and her polish is almost all off after 2 days. The salon motto is safety and cleanliness.... well they don't practice what they preach !!!!! What a sad, sad job! read more

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