DO NOT GO TO THIS LOCATION- YOU WILL GET SICK!
If I could give this place 0, I would. The reviews definitely don't reflect the actual service and food at this location.
Starting off, my best friend and I were in Modesto for Barnes and Noble to get some books for my son. This location being right next to the bookstore was convenient so we went inside. The young girl who served us looked disgusted the moment my best friend said she'd never eaten there and wasn't sure how to order. She looked at her like she was stupid and just said what do you want and was not helpful whatsoever. She got the small poke bowl and I got a small donburi bowl.
After what took over 5 minutes for her getting our two bowls from us, she walked away after I paid and I had to ask another worker for a lid to my bowl. Whatever, service sucked, maybe she was having a bad day? We sat down to eat (still hadn't gotten the chicken tempura and gyoza I had ordered for my son). Before my son's food even was ready I had bitten into a very bad piece of shrimp tempura that tasted as if the inside of the batter was covered in mold. I immediately spit it back out into a napkin and just sat there about to throw up. I sat there thinking this is probably just a mistake and maybe I imagined it. Then my son showed me his chicken that he said he didn't want to eat. It was old, rubbery, did not resemble chicken at all, and had black stuff around the chicken under the batter.
I went to the worker who was at the counter and told her what we had received. She didn't seem surprised at all, but more surprised I wanted a refund for the two items that were spoiled. No manager onsite, apparently they usually aren't there. She called the manager who did not answer the phone but proceeded to text the worker. Asking exactly what happened several times and then proceeded to say the black on the chicken is seasoning before it's fried, which is not true because the come pre battered and it was just old. I had accepted no refund on the chicken for the ridiculous excuse, but I wanted a refund on the donburi bowl at the very least. The manager asked her to open my napkin and send a pic of the shrimp!!!! THAT IS SO NASTY! That young girl does not get paid enough to be doing all of that. That is revolting! I ended up opening it for her so she didn't have to so she could and a pic. Then the manager stopped responding to her by text. That's fine, Manager, that's fine. You should've just given me a refund for your nasty ass food that was not edible. Now you'll be receiving a visit from the county health department as they were called the moment I left your restaurant because of the food being kept at room temperature, your dirty facility, and the spoiled food you're serving to paying customer. This idiot sent me into my Karen era and I do not even care. Don't mess with people's food. Good luck. read more