I've used Pointe Peat Control for several years for ants and one time for damp wood termites. They always provide an honest response- (damper wood termites for example can be eliminated by removing the source, or wood. This time I had one or more rats. They baited for them. I had a stink in my basement crawl space so I thought one died in there. Turns out there was Irvine and feces that caused the smell. While I was away and with permission, Daniel removed the affected insulation, even though that was probably outside his scope. The smell has gone and I really appreciate everything PPC has done for me over the years. read more

Excellent work with our initial pest control treatment by Trevor. Very friendly, knowledgeable and professional and he really set the first impression for Pointe Pest Control in a positive way as I was apprehensive of trying a routine annual pest control plan to add to my budget and so far I am glad I have it a go. I look forward to the next 30 day preventative treatment and see how it goes from there but so far so good. . read more

They have reliable service and on rare occasions, backup service for insect control. They are responsive and speedy when needing backup services. I highly recommend them. read more

Ryan came out just before the new year! We had a plethora of questions and he was very knowledgeable and patient with us through his spray. We have fur babies, so it felt amazing to feel heard and validated. read more

techs are overwhelmed. local managers try their best. but, the higher level guy who sounds smart and gives the quote over the phone- he's a liar. you'll move your furniture and Lise work time thinking they will come. read more

I have been with co fie long time. They sold and customer service is worst I have ever seen . I have waited on phone over 45 minutes left numerous no call back. I never get invoice found out price went up from person who came out. This is wrong. T h ey just don't c as re about talking to client after u have been with them for while.had contactor out doing work needed to get incontact with point pest took 3 days had to put contractor on hold which also cost more. Not same company and I will be checking around. Very u n happy customer. read more

Our rep, Landon, was professional, punctual, and responsive, just like all the other reps that have served our property over the last few years. We've used to other companies, but they've always fallen short of expectations. Pointe Pest is the best. read more

First visit - showed up on time. Explained everything to me that he was going to do and went to work. Treated all areas and meet with me again. We did a walk around and he showed me everything he did. Very professional. I signed up for a year and will update review as they come back for treatments and inspections. COVID - Precautions used. Followed all COVID rules. read more

Pointe Pest Control - Work truck - showed up on time - Pest Control Near Me - Vancouver, Washington

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Zach was prompt, efficient and friendly. He performed my outside vent repair in a timely fashion and it looks perfect!

Disappointed with the service to 2 of my properties. Technician did not contact any of the 4 tenants at the properties (all of whom were home waiting for his visit) and did not inspect or treat the interior of the property. I have tried for several days to talk to someone on the phone but just remain on hold indefinitely. I finally sent a detailed email to the email address shown on the agreement letterhead which was returned with the message that this email account has not been set up to receive emails, so I do not know how to contact anyone at this company. After carefully checking the website I cannot find any other way to contact the company to discuss resolving my concerns. I am not able (or willing) to spend hours waiting on hold on the phone, hoping that someone will eventually answer the call. read more

Brenden was excellent. He did a thorough job and I am very happy! He was on time and polite. I have been using Pointe Pest Control for over 5 years now. Great company. read more

Can't rate them on the quality of their services because they never showed up. I made an appointment to have a consultation to see if they could take care of a wasp nest up in the eaves of my 2 story house. I let them know that I'm allergic and they were finding a way into my main bathroom so I needed it taken care of quickly, if possible, as my previous pest control provider was unable to take care of it due to height liability. They said that it shouldn't be a problem but they want to come out and do a consultation first to make sure there weren't any additional problems from the nest that might require a contractor. My appointment time came and went with a no show from the provider. I called and left a message for both the technician and the company with no call back. If you can't do the job just say so. read more

We can't seem to catch a break with high quality pest control. Point recently serviced our house for spiders, wasps, and other pests. I had an issue with a few of their first services as they were not thorough leaving many places untreated. Spraying around the surface ground perimeter is easy but your techs say they "de-web" and take down wasp nests and then realizing there were webs even at ground level and nothing had been touched under the eves I am starting to question if this company knows what they are doing. Attached a few photos. I am really disappointed with Pointes lack of thoroughness and performing what they said they did. I did call to get a follow up treatment ASAP and they are going to get back to me on when they can come try to do the job correctly. read more

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Fantastic Service by Pointe Pest Control! Woke up on a Wednesday morning, to a sound in our Electric Fireplace. Couldn't tell what type of animal - but Pointe Pest Control was fast and prompt from the phone call, same day free inspection, to having it taken care of later that day. Throughly impressed! Elijah was kind and professional! Thank you guys! read more

I have used several Pest Control services in the past. In the end, it comes down to the technicians as well as the company policies. On my last service, Haillee and Zoey did a thorough job and were personalble. The larger companies seem to increase prices regularly and it gets out of control. I would rather do business with a small regional or local company than the big players. I came to Pointe on a recommendation. I see a lot of complaints about canvassing. I can say that every pest company (and their brother) has been at my door (along with the window guys, solar, cable, and the like). I would not put down Pointe for this. read more

Every employee who has come to our home has been professional and efficient; howeveer, Kyle - whom we have had more times - is outstanding! He is thorough, patient, friendly, helpul and very professional. We would definitely recommend he and Pointe Pest control to anyone. read more

This is the first time in 4 years I have been really disappointed with the company. I left a v.m. and sent an e-mail requesting a specific time or reschedule - no call back. The technician locked my gate and I could not get in to the back door of my home. Very inconvenient. The technician was not able to get into my house and spray because I was not home. I have a specific technician requested and he did not perform the service. Very disappointed. I hope P.P. reads this and can respond. read more

I'm a new customer to Pointe Pest Control, and I've had one great experience, and one horrible experience. The first worker that came out was Forrest - and he was fantastic! He was very nice - very knowledgeable, and did a great job! The next guy that came out was Derek, and he was horrible! He was supposed to come out and clean up an empty hornet nest with nothing in it. He couldn't even do that. He came out and destroyed half the nest and left it broken up all over my driveway. Then snuck off without checking with us and showing us the mess he left behind. The other half he left under the eve of my roof that I had to go out on my ladder and clean up myself. If I could give him a negative 1 review, I would, because he left things worse than they were before he came. From now on, Forrest is the only worker I'm going to allow at my house! read more

My experience with Pointe Pest has been really great. Especially Zack my "rat guy". He goes under my older home - which is a tiny area - and never complains when he checks the traps. He is always timely, friendly and respectful. This is a job I could never do and he does it thoroughly, with a great attitude. Sean was also very helpful, came out right away and answered all of my questions. I am confident we will never have a rat or pest issue again! read more

My technician today was Christian and he did a great job identifying problems like wasp nests, sugar ants, and spiders. He patiently answered my questions and addressed my concerns. Thank you! read more

He was here to do our quarterly service. He was here about 5 minutes and left. I think he thought we weren't home. This service is NOT the same as it was when we first signed up with them. We will not be renewing with them. read more

We have used many pest control services and none worked. These folks are great and work! Ants have become only occasional visitors!

Gavin Sprenger came out Friday for my quarterly service. I had a very busy schedule and didn't want indoor service. He was respectful of that and after a friendly little conversation he got right to work. Fast friendly and courteous. What more can you ask. BTW, we didn't need an indoor treatment because they did such a great job with the ants the first time they came out. Highly recommend . read more

Recently had the opportunity to meet several staff from Pointe Pest Control- didn't have an emergency, but was interested their services- Bryce was the initial contact that explained their programs and how they conducted the process. He was very knowledgeable and answered my questions, particularly around the safety of their products and dogs. He shared where to locate the MSDS Sheets of their products. Mike and Matthew were able to apply the initial application- their questions and concerns format applied my concerns- they were all very professional and Mike shared some pictures of areas to look at to alleviate potential concerns. read more

Our Technician for this recent pest control treatment, Rachael, did a great job: listened well, then executed the pest control. Polite, pleasant, & professional. Excellent rep! read more

We have had Pointe back to our house twice now. I've woken up with spider bites post visit a couple times now and am just so upset. I found a spider in my husbands office yesterday morning, a different kind of spider in my bathroom, and just now, found a sack of ladybug eggs and babies in our kitchen!!! Eek! I purchased their services because they came to my door and made me aware of several active wasp nests under the roof eaves so, naturally, I was like, um hell yeah get rid of those! We paid the $100 or so for the yearly plan and I was honestly super happy he showed up. He was a very very sweet kid and we were happy to have the bugs gone... But, they're not gone! I'm pretty sure it's worse than ever! We have central air so it's not like our doors or windows are EVER open. They have no entrance points that we can find but somehow they're coming in and whatever they "sprayed" (water???) didn't do jack. I'm now on the hunt for a good pest control company, I guess. So bummed we are living with bugs and out $100. read more

Pointe Pest Control - Ladybug eggs!!! In my HOUSE!!! - Pest Control Near Me - Vancouver, Washington

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Matthew did an awesome job. I couldn't be home for the service this time around. Talked with Matthew on the phone and let him know that we have three friendly dogs that might greet him in the backyard. Matthew came to our house and respectfully entered our backyard and completed the entire service while petting and playing with our dogs. All the all caught on security cameras. Mathew, thank you for respecting our home and our pets. And, thank you for treating for those pesky sugar ants and Box Elder bugs that have been bothering us for the last few weeks. I highly recommend using Pointe Pest Control. And, I recommend them to all of my clients for quarterly service! read more

Laura was amazing and very thorough. She also does a great job of making sure we are aware of hot spots and how long we should keep our pets away from certain areas. Most of all our crazy ant problems have been ZERO! Thanks Laura you are the Best read more

Laura Thorp did our service today. She was on time, professional and did not mind that I was working and on a con call. She performed our ant service and left me a follow up. We love Pointe!! read more

I heard sounds in my walls that indicated I had a rodent problem. I am so glad that I found Pointe Pest Control to manage this problem. Kyle has been coming every week to go through my crawl space to set and check traps and install the exclusion screens. Kyle is always punctual and thorough and takes time to brief me on the progress. He also took time to answer my questions so that all my concerns were addressed. It's not an easy job, but Kyle is always cheerful. I'm very pleased and relieved to have found a great company to handle my pest problems! read more

They do not honor their 12 month contract. I finished my final quarterly service and told them I would not be reviewing. I still had a month left on my contract at that time. I requested a reservice a week before my contract was up and they refused to retreat and told me my contract is only until the last quarterly service, but my contract does read 12 months. I would never use them again or recommend them. read more

new rep had poor customer service-questioned what customer wanted done despite no problem X 2 years from prior reps, same company who were great. new rep complained about front office staff- very unprofessional. new rep seemed to question veracity of home owner concerns/requests- very concerning. Christian seemed to not want to be bothered but in the end did follow through with what was asked. needs to park the negative attitude. read more

Colt came out on Friday November 27th in Springfield Oregon. Colt was polite and very professional. He updated me on the treatment and did a great job. read more

Not happy, at all! They will mislead you about their "money back guarantee"! They won't refund ANY of it! I still had pests AFTER they reserviced it, so I went and bought my own stuff, for $10, and solved the issue myself! Not to mention, when I went out to lock my gate, there were still spiders all over! DON'T use them! I wouldn't refer them to my worst enemy! read more

I signed up for a service plan back in May and have had quarterly treatments around the parameter of my house. From the schedulers to the technicians, I have been satisfied with the high level of communication and professionalism from Pointe Pest Control. All the technicians have been great about addressing concerns or treatment questions. Zach was efficient and respectful of the property. read more

Second Visit to the house. Julian & Trenton were very professional & knowledgeable on the job they were doing. They explained the details of the services they provided to us, explained the chemical process & how it was used. They were polite & left the house as they found it,sans the pests. Job well done! read more

I have been a customer of Pointe Pest Control for almost a year now. Everyone has always been friendly, helpful and professional. Isaiah came out today to do our 3 month service. It was raining pretty good but he still performed the job completely. He even brought our garbage can back up to the house since they picked up when he was here. It was so kind of him to do that, especially since it's raining. We will be a customer for life. I love that they will come out at anytime and do an extra spray if you start seeing activity. We live near the Washougal River so we used to get big wolf spiders. We have been critter free since. So worth the money! read more

Zach with Pointe Pest is the best! Amazing service, efficient work, and I haven't seen any spiders since he came and sprayed!

We are new to Washington and had a flea problem that we thought was in the rug and yard. So we called Pointe Pest Control for someone to come out. I spoken to a very nice woman that said someone will be calling that same day. I received a call from Daniel Pretzels and he was at my house within an hour. He was very professional, honest, and very knowledgeable. He explained how fleas go through the cycle of life and told us we didn't have a problem we just need to put a pet collar for fleas and the problem will go away. He explained after checking our rug, pets, yard that we didn't seem to have a problem, like others he has taken care of. He could have charged us with lots of cost but didn't. He talked about the year-round service and how he will be out if the problem doesn't go away. I told him he would be the only person we will call. Thank you Pointe for sending us your best! read more

I loved the way the service was communicated. I had a text that mentioned the day I was going to be serviced. I called to check for the specific time window and I was called 30 minutes before the technician came. Matthew Hopper, our technician, was polite and explained what he was going to do, did the service, and checked back with me before leaving. read more