They were always on time, handled everything professionally, POD was clean when it arrived, and when at final destination everything was just as I had left it. Very happy with service. read more

PODS doesn't communicate about changes in delivery dates and times. They do not show up at scheduled times. when you call them for help, you have to wait on hold for incredibly long times. The driver who came to deliver our POD was grouchy and complained. They are just a very difficult company to work with. read more

Awesome stuff. Everything occurred exactly as arranged in the first phone call, with no additional action required on my end. I didn't need to be there if I chose not to. I met with all the drivers and they were fantastic and kind the whole way. The kids loved the Podzilla! All the drivers were great. Last one I met and remember was Joe. He picked up the empty PODS to seal the deal, and left no trace. read more

Pods customer service was excellent. From the delivery and pick up they were here when they said they would be. Joe delivered and picked up our Pod. It felt like we knew Joe for years. Steve picked up our second Pod, he was also like a long lost friend. Thank you Pods. We will tell our friends and family. We definitely will use Pods again if needed in the future. read more

If I could give zero stars I would. We were moving from FL to TN and thought PODS was the best way to go. On the day prior to the anticipated drop off date they called to advise us we could not receive a POD for another 10 days. Any communication we tried to have with them was a complete nightmare as we were on hold for over two hours. They lost our business for life. read more

Blew the date to deliver POD without even calling me. Used them before but this time they had driver problems and did not even notify me. I have completely blown my move schedule for help, etc. I am furious!!! Chattanooga PODS BLEW IT!!!!!!!!!!!!!!!!!! Day after the no show, they charge me again!! And more than the estimate they gave me!!! read more

I use pods because my children recommended this service. I was moving from Austin Texas to Cleveland Tennessee. After moving to Cleveland, I waited for a house, which meant that my furniture stayed in the pod for about three months. When my house was finished, I had men come to remove the furniture and put it into my home. The movers called me into the pod to show me the damage. All of my good basset furniture that was two years old, was mildewed had mold and water stains on them. My thousand dollar rug was warped and mildewed and smelled awful. All of the boxes were warped from water and water stains. My pots and pans still had old water in them and mold all over the skillets. My pictures were ruined. My daughter and I did took videos of all of the furniture , and took videos of the water stains and the water leaks in the pod itself. There was still wet wood in the bottom of the pod. There were water stains and mildew on the walls of the pod. I contacted pods , and filed a claim. This was in January, and I'm still waiting to hear from the claims department. They actually had a man come out and check the pod. He spoke with me on the phone, and told me that the pot should've been out of commission years ago, and that it was full of water stains and mildew. The pod was a 2005. Once again, I wrote to the claims department, today, and was told by the person that was supposed to be taking care of my claim, that she was out on extended leave, but that her colleagues would be looking into my claim. This is so unexceptional. I've been waiting for Pods company to take care of the furniture that was ruined in their pod for over a month now. I would never recommend pods to anyone! I will never use pods again. I had thousands of dollars worth of beautiful furniture completely ruined and smelling of mildew and mold! So far, they're dragging their feet. I would never recommend this business to anyone. Debra Webb read more

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We thought Pods was the way to go moving from San Diego to Tennessee,needless to say it been a nightmare since we have arrived in Tennessee trying to get our pods they don't deliver like they say to all areas of Tennessee. We've been waiting on the phone for over two hours. This is our third day of trying to get our belongings.Very Disappointed!!! read more

Chattanooga PODS is run by incompetent people who have no accountability and no empathy to customers. If you value your belongings, your time, your money and your sanity, stay far away from this location. My delivery day was missed without communication and no one via phone or chat can guarantee when I'll see my containers. False promises with every interaction. There is no escalation path to anyone who can do anything helpful. Call center reps are limited to what their systems tell them. You can't contact anyone local. It's a broken business with extreme internal disconnect and no service to customers. read more

I have a 16' PODS container that I packed up over a period of years. I called a few times to check on how much it would cost to ship the container from Cape Cod to northwest Georgia. A year ago it was $1771 and a week ago it was $1771. Today I called and my quote from last week had "expired" and now it was over $2000. Their pricing is arbitrary and nobody can explain it. Something about "transfer stations" and local price-setting. How convenient that my quote expired. They also had entered a dummy date to create the quote and didn't cancel it, so I was charged a final pickup fee that they took an exorbitantly long time to refund to me. They won't let you pay your monthly fee in advance, which can be a hassle when you want to get them paid out of a certain check and not another. They are predatory and rude. I don't recommend them. Now I need to find a way to get my belongings to me at my new house because I refuse to be taken advantage of in this, or any, manner. Avoid PODS if you possibly can. Moving is stressful enough. Moving from a divorce is doubly stressful. Moving from a divorce during a pandemic is the pinnacle of stress. You certainly don't need added stress from PODS and its capricious pricing structure. read more

I'm sharing what I wish I would have heard prior to ordering moving services from PODS. I relocated from central Ohio to northern Georgia, using PODS. Pricing seems to be random and inconsistent (2 PODS, exact same move had 2 different prices and a discount was applied to one but not the 2nd one). Over the process, I spent a total of a couple of hours on the phone and online chat trying to figure out the pricing and how they came up with the charge. "I can't help you with that" and "I'm sorry but there is nothing I can do" are typical responses. A chat referred me to Billing who then referred me to Customer Service which made the call a total of 38 minutes in addition to the 10-15 min with the online chat. Of the approx. 10 folks I spoke/chatted with, 2 actually seemed to have any idea what was going on. I asked how they thought customers must feel when customer service tells them "I don't know" how things are charged or discounts applied, or any other basic questions asked. PODS are way over priced and offers no explanation or clarification on any of their charges. When (their) errors and discrepancies were found, I was told "I'm sorry, but that is dependent on each individual advisor, so what was charged can't be changed." Unbelievably poor service knowledge. Positives: both of my PODS containers looked brand new - spotless. The guy who made the initial drop-off from Grove City, OH could not have been nicer, more careful or more considerate in how he placed the PODS. It was his last day on the job so perhaps he was extra excited? read more

I have had the absolute WORST customer experience ever with this company. Delivery window not followed. No big deal. I called and asked if I could have a 30 minute window for a call ahead and I was told I would have one. The delivery person called while he was in my driveway. I asked could he wait 6 minutes while I drove back from work and was told no he wouldn't wait. The POD was dropped in the middle of my driveway when I chose the end. I have 2 cars and have to park one in the street because of the misplacement. I called and after 40 minutes on the phone and escalation to a "manager", I decided to cancel my contract and wanted them to come get this pod off my property. I was talked down to and yelled at by a manager that informed me that it would not be moved till Friday and I would still have to pay the $50 delivery fee. I will contact AmEx and get ALL of my money back and be calling another company as soon as this horrible company gets their junk out of my driveway. read more