Zach and his team were absolutely amazing with our relocation move. All the guys were super…read morefriendly, quick, and very helpful with everything. I highly recommend them!!

Outstanding moving company! I was given a price range, $800-$1200, which is not easy in a move,…read moreand our ending bill was $850. They came with 4 strong workers, who worked non stop and handled our items with great care. They even put our beds together for us. We were very pleased and grateful for this wonderful company.

Very polite, considerate and on the ball team. From the first time I called them to the packing,…read moreloading and delivery of our household goods we were pleased and impressed. This job required three 26' trucks and team of six. Highly recommend this company in the Chattanooga area.

COOKEVILLE/ CROSSVILLE is where they came from; this was not a crew from Chattanooga…read more I have never left a negative review due to believing ppl generally do the best they can & we all have bad days; however this is a warning if you care at all about your things. When I called for my estimate I repeated several times how heavy my things are; even mentioned that everyone who has ever moved me says it's the heaviest they've ever moved. So when my 2 men show up my size my heart sank, but I thought some of the strongest men I've known weren't very big; however these guys were also very young & clearly inexperienced. I decided I would just have to help & maybe this will prevent mishaps. For the 2 largest items I suggest they take out the drawers to decrease the weight; they told me they didn't need to; I mentioned everyone else has taken the drawers out; he said they didn't need to. They barely got the dresser out (wall is pictured) drawers are easily close to half the weight of this dresser. Eventually they became concerned about the weight of my buffet & called 2 more men changing my rate from $165 to $265, but ok if that's what we need to get there. Again I suggest removing the drawers on the buffets; but nope they know what they're doing. In the end a 6 foot Christmas Nutcracker was broken (no pics because they offered to dump it) my antique vanity, I'll say came apart because they told me how I can glue it back (smh) & broke the slab of TN marble that went on the vanity (pictured). While making the damage report they kept asking for the make & date..clearly no knowledge of how valuable antiques are & why they are valuable (impossible to replace) but according to them they're going to find me another piece of TN marble & the pulled apart bottom half was on me to repair (smh). In the end my buffet did not make up to my new place and they're solution to this was delivering it to anyone I could find OR they will SALE it for me and give me the $. Imagine something dear to you just pretty much being taken away, but what could I do. The buffet is what I used for my largest TV so I ask if we can get 1 of the tables we'd already put in my storage unit to set the TV on & they said yes. I didn't go to my storage unit to watch what they were doing, but when I went to put something in there later I see they have now put a very heavy chair partially on the only part of this antique vanity they haven't broken (top half) and the leg of this chair is running through my box spring (pics). I put the heavy chair in the storage unit myself due to wanting to make sure it didn't damage other items & damn if they didn't do it after all. So in the end I have all these damaged items & the bed they kept saying they we're going to put together for me to sleep on did not get put together; maybe this was due to my time running out, but overhearing the team lead telling them to slow down & quit being so fast made me think I was good on time. I was told I'd be compensated for the damage & the price over all was reduced a little. The guys were super nice until everything really went left; I'm not angry at them personally; in fact they would have to admit I was a very good sport saying repeatedly "I don't love anything that can't love me back". This crew were just clearly not the 4 men & a truck for this job.

I have nothing but good things to say about U-pack. We've used them twice from Southern California…read moreto the Chattanooga area. In every case, the people on both ends were professional, friendly and timely. Their website was a great start -- they don't MAKE you call for quotes -- they're happy to do so by email. After doing that initially I did call (actually a few times) and always got friendly, no pressure recommendations and options. There was no nickle-and-diming nor hidden fees, and everything was delivered on time as agreed. Our contents were fine -- routine shipping, no signs of problems -- and we were entirely satisified both times. I recommend U-pack highly and would suggest they be your first call if you're looking for this type of move. A final point -- they have several move-self options that give you a range of costs, making it easy to accommodate a budget.

If you're planning a cost effective, efficient way to move, U-Pack is an excellent choice. They…read moredelivered truck, picked it up, delivered 800 miles and picked up empty truck exactly when they said they would. The folks I dealt with were profession, polite and accommodating in every way.

I would give them a million stars if I could! Josiah, Jesse, Michael, and Evan are a move day dream…read moreteam. Candidly, I've never had a positive experience with other moving companies I've used in the past, and I was a basket case of stress in the weeks leading up to move day. This crew was phenomenal and made the whole experience easy and FUN. They were super efficient yet took so much care in protecting all my belongings, I felt like a genuinely valued customer. They were clearly experienced pros and they were so personable! The whole process from beginning to end was next level: I'm a bit neurotic, and Clint from the booking team included every single detail I wanted in the notes and made sure my move was set up for success. Anthony on their customer support team was super proactive about keeping me updated, and Anna is a truck driver HERO. The mountains around Chattanooga are a fiasco.... Trucks get stuck and tip over on a regular basis but she navigated the mountain like a BOSS. And the platform..... Getting my own dashboard with all my important move day information in ONE PLACE is literally revolutionary - Who knew moving companies are evolving with technological advancements?! It was so great and timesaving to not have to search through emails to find info. I particularly enjoyed "meeting my team" ahead of time and getting to review + tip afterwards via my customer dash. Very clever concept and whoever developed the platform is a straight up genius. Love seeing a moving company care about their customers so much they work to revolutionize an industry that is not traditionally known for providing a great customer experience. I loved the whole process. I can't thank this team enough - You have definitely made me a lifelong Bellhop fan!

Extremely disappointed with my experience using Bellhop in Atlanta…read more My move on May 31, 2025 was quoted at $837. But after the job, I was blindsided with a final bill nearly double that -- over $1,800 -- without any real-time communication or approval from me during the move. There was no transparency. I was never informed as the charges climbed. On top of that, the movers showed up completely unprepared, with nothing but a single Allen wrench and no tools or proper equipment. I had to hire outside help just to finish the job. Their disorganization directly caused the delay, not me. Several of my belongings were damaged during the move, including irreplaceable furniture. I submitted a claim and was promised a $449 settlement. But instead of issuing a refund, Bellhop applied it as a credit toward the inflated bill -- and only if I agreed to lift my credit card dispute. That's not a resolution -- that's coercion. I offered in good faith to pay the original quoted amount, which I believe was generous considering I had to finish the move myself and cover the damages. Bellhop refused to compromise or take accountability. If you're looking for a company that values professionalism, preparation, and fairness -- I strongly recommend you look elsewhere. My experience was stressful, expensive, and completely mishandled from start to finish.

Highly do not recommend…read more Neil worked for a Georgia moving company for nine years and has now owned this company for just a year. It's all about the bottom line with him. I will say we had so much negativity going on every step of the way due to issues beyond my control, and had he handled the many issues that came up with simple kindness and understanding, I wouldn't be writing this review. But even though he pitched in a couple extra hours to help out with the unpacked items/chaotic day, the day was one of the worst days of my life. It was also the worst move I've ever experienced. During his on-site estimate, he bragged about how he is working on setting up a fund to help one struggling citizen per year by cutting their moving costs down to nearly nothing or nothing at all. *Eyeroll...Believe me when I say our family couldn't be the ones any more deserving of this consideration. Neil's crews, both the two packers the day before, and the three movers the day of the move were the only semi-positive thing to mention about this move. Most, but not all of them, went the extra mile to help me, as I was in extreme distress on moving day, due to their chaos, as well as my own personally. At one point we were having a medical issue and 911 had to be called. I will also tell you they will park their moving truck far from your place so extra walking to the truck to load your belongings will take extra time. Neil claimed this job ran overtime because it was raining but every time I went outside to check the progress, most of the guys were standing around discussing who knows what and were not moving! See my video attached to observe it's NOT raining and the sidewalk is dry. Not only was the final bill almost 1/3 more than the highest quote for the job, Neil still to this day refuses to send me a keyed copy of the actual move receipt. I did get the receipt for the packing, but not the move to storage the second day. I ended up having to rent a different storage unit ONE extra mile from the original one I was told to rent by Neil. This sudden change of venue was out of my control. At the last minute I was told by the moving company the size of the unit I had on reserve was not big enough. The storage place didn't have anything available in the same size I had on hold, only huuuugeeee units. Ofc. 3 movers and I waited over 40 minutes for the manager to unlock the door for me to register WHILE I also had an UBER WAITING to take me to our hotel. She knew we were on our way because the moving guys went to talk to her ahead...on my dime. When Terry finally came to the office after multiple phone calls from both me and two of the movers, she was flippant, condescending and downright rude. She unlocked the door without making eye contact or a simple 'hello'. Her behavior was odd considering the wait. No apology. I consulted with the movers. They suggested storage one mile farther to a unit that could accommodate my belongings. I told her when I left that I didn't like her altitude! Neil states they will not pack and move the same day, that he packs only the day before the move. Moving boxes cost $2.75 each despite the size. Ha, what a joke boxes became. Beware of that because it's a lot added to the cost of the move on top of the hourly rate. Even though a pre-move visual inventory was done and the cost estimate for boxes was included, it did NOT include packing paper, half of which was provided by me. Then they don't show up with enough boxes to pack everything on 'the pack day'. As a result, this forces them to finish packing the day of your move, which in turn turns into...more hours to be billed. They pack your clothes in black garbage bags!! and then tell you you don't want to pay for wardrobe boxes. As an example, a failing I take issue with, the evening they packed, I had to open a sealed box for toilet paper. You should have seen my shocked face when I looked in the box. I saw my pricey hotel magnifying make-up mirror loose in the box, not even wrapped in packing paper at all. Other glass bathroom items in that box also were not wrapped in paper and the mirror is heavy, so this was a disaster waiting to happen. There were various items they tried to buffer with rolls of toilet paper, and decorative plastic items are most likely going to be shattered and smashed. It's a good thing I had some packing paper left of my own, and I did the best I could with what little I had. The fact remains I paid for full packing and shouldn't have had to do that. These are just a few glitches. There are just too many more to mention but rehashing it all won't change anything. Even with a 10% senior discount, it cost me $1,300.00 for this company to pack a one-bedroom, one-bath apartment, plus load and unload it into a ground-level drive-up storage unit. Use this moving company only if you like to be taken to the cleaners.

Great at communicating, honored the price quoted and were professional in how they conducted…read morethemselves. I appreciate how they used both blankets and wrapped the items in plastic. I used for a small job but will use again in the future. Also, this was a job done day after Thanksgiving which it made it even more impressive.

They were three hours late showing up. It took three people 6 1/2 hours to load a two bedroom…read moreapartment. Then they told me it was gonna be way more money because it was taking much longer than anticipated. They refuse to unload the truck if I did not agree to pay more. Only one guy was working the whole time. One guy was complaining and asking us for snacks and the other guy would sit in his truck saying he was hot and was going to have a stroke. They were literally moving things from an air-conditioned apartment with an elevator outside. They later had another guy show up once we got to the destination, and he worked really hard as well, but the other two continued to slack and blamed me for their slowness, even though everything was packed in bins and was made super easy for them. I spoke with the manager and was gaslighted, and they refuse to leave my home until I paid the extra money. I felt very intimidated and I am overall extremely displeased with this company. The workers that did work were tipped accordingly.

Avoid. Improperly loaded and caused antique table to be destroyed. Surprise charges like higher…read morehourly weekend rate (?!).

I have used this company 4 different times and they are fantastic! They are always punctual and…read morecourteous. And above all, my furniture is respected and nothing broken.! I would not use anyone else! Edie (receptionist is wonderful) and movers: Kyle C., Tim F., Chase W., Dakato C., and Caleb S. were great!!!

Mel and Ricky were polite and efficient. we were very comfortable with their handling of our…read moreproperty. We will request them next time!!