I have been a customer of PNC's for decades and as a bank, I am extremely happy w the service I receive by phone and with my personal financial serviceperson. This review is just for this particular branch.
If you have a basic deposit or withdrawal, the tellers can do that. But anything remotely complicated, the tellers will screw it up.
On any given day the tellers are 1) chatting between each other to the point that you feel like you're being intrusive for deigning to go up to conduct business, 2) deer in the headlights like it's their first day and they have no clue, 3) if you're getting cash back, say $40 and you ask for a twenty, ten, five, and five singles instead of the two twenties they got out, and the obvious disgust for this not very special request. Type number 4 is the worst, though: the Nosy Nellie. I went to get a cashier's check to close on some real estate. The teller asked me if the amount of the check was the sales price, where the property was located, if I was moving into that house. I finally had to say I don't feel comfortable answering these questions, and NN became a big grump. In a word, don't go unless you absolutely have to, like the ATM is down and you need to make a deposit or get cash. read more
