Their so-called upgrade to their online bill pay system is a complete failure. I now have incurred…read morelate fees on 3 bills that prior to their "upgrade" were sent electronically and now are mailed by paper check and were received after their due date - even though I set them up to pay way in advance.

slow bank wont release my $45,000 check deposit made as of 07/08/2024 till date after it was placed…read moreon 45 business days hold. I want to file a lawsuit, any advice.

In a day when most of our bank transactions are electronic, who cares about bank branches, right?…read moreWell, you might just need to come into a bank sometime, and I hope for your sake that it is this one! The staff here is excellent. They have a person dedicated to greeting you and allocating someone to your needs. There are always tellers available, and they always have a positive attitude--not just a lack of a negative attitude, but an actual genuine desire to help you. We have our safe deposit box here, and we can always get at it within 5 minutes. They literally rush to find someone with keys. It's remarkable.

I had been a PNC customer since I moved to Pennsylvania in 1998. My first job in PA was with PNC…read moreso that's when I signed up for their banking services. Fast forward to about a year or so ago I received a $1000 deposit from UC to my PNC checking account and I withdrew it to use for whatever reason. I received a second deposit of the same amount and transferred it to another account. After these two transactions, PNC informed me that my account was overdrawn by $1000. I have no idea how I was able to withdraw $1000 from my account if it wasn't in there to begin with. It was deposited and I transferred it. I'm assuming there was a glitch in their system but whatever the heck happened, apparently it was MY fault and not THEIRS. Needless to say, I no longer bank with them. They did not care to understand my side of the story nor would they explain how this happened. I was a loyal and dedicated customer from 1998 - 2025 and this what I get in return. A bad mark on my credit that was PNC's fault. 4

Highly unethical business. I overpaid on my car loan final payment. Instead of sending me a check…read moreback for the overpayment, they set up a savings account. I didn't know they could set up an account without my consent but they did. No letter saying that was going to happen, or terms of the account, and I certainly didn't sign anything. The amount in the account didn't meet their minimum balance and incurred fees until it was empty. Be careful with this Credit Union. Seems like a shady way of doing business.

My banking card was hacked over a long holiday weekend. When I called the office on Monday to get…read moreinformation about my account, I was sent to voicemail. After not hearing back for 6 hours, I called again to find out I was not a priority. Maybe I'm expecting too much, but a bank's top priority should be to make you feel safe. This bank did not make me feel like my money was safe, so I took it to a better bank.

Absolutely the worst banking experience I've ever had since I have opened all kinds of accounts…read morewith PNC Bank in Squirrel Hill in the 2000's. Now while you, I have worked in work renown Commercial Bank in New York City since 1979. It is so ridiculous that I had to actually stand up and work out the door. The assistant manager of the Branch had to follow me out to say she would escalate my dispute. And gave me her business card! Suffice it to say, I am moving absolutely all my accounts including the brokerage ones to the Chase Manhattan Bank branch up the street. And my Brokerage Account to Edward Jones. Sometimes you just have to vote with your feet, as well as pocketbook!!!

Avoid doing business with these guys. They have no accountability of their poor communication and…read moremistakes. They withdrew my mortgage twice and caused a bunch of overdraft and bounce check fees. Instead of waiving a $25 dollar fee, they turned it around and told me that the "autodraft" that was setup on my account wouldn't show up on the PNC website. How would I know there was an autodraft setup on my behalf if the website doesn't show it?

This is Not this Citizens bank but to all citizens bank. After spending six years and two…read moredeployment I have it up to here with this bank. After how this bank treated me on online is horrible and now helping me when I call. With an wait time of 20 minutes. I tried for three weeks to setup an account with a outside bank and after I email all the information to them three times. This bank is still not helping me. I recommend switching banks or not using this bank at all.

This rating is for the whole Citizens Bank chain; it is not particular to this location. For the…read morerecord, I never had any problem specific to the employees at this location; my problems were with the central bureaucracy of the corporation, as I interacted with them through the banking website. I was doing a bank-to-bank fund transfer from Citizens to another bank, and the amount I was transferring was about 60% of my available funds. I set everything up correctly, but there was a glitch in the "behind the scenes" financial system- the transfer was applied TWICE on the target date rather than once. The charge was immediately reversed- again, all "behind the scenes," without my intervention- to fix the error. So in other words, when I looked at my account history later on, it showed two subtractions of the transfer amount from my checking account followed by one re-addition of the transfer amount to my checking account. Even though it was a "behind the scenes" error that had been fixed immediately by some employee in the system, Citizens charged me a $50 overdraft fee. I called and sent letters, pointing out that this obviously wasn't my error, so why was I being charged? They refused to take responsibility for the screw-up, though. I told them I would withdraw the rest of my money and close my account if they didn't waive their incorrect overdraft fee, but they refused to do so, basically saying that regardless of HOW it happened, my account had technically been overdrawn, so I had to pay the fee. Good riddance to them.

The dealership used them to finance our car loan. I set up the automatic payment for the 13th of…read moreeach month. They took it out on the 12th for over a year, then suddenly started taking it out on the 7th. We called and no explanation was given. We were told to go online and change the due date. Online information is mediocre at best and there is no way to change the due date. Even if we did, I guarantee they would still take it out early. Almost bounced our checking account twice. Looking to refinance elsewhere just to get away from them.

Used FCB to finance my truck. Had it for over 3yrs with them no issues even when I was laid up with…read morea injury and they worked with me on my payments. Just had my truck repossessed because they claimed I was 2months behind when I made a payment every month and literally 2 days before they took it. Called to see what was the deal and what I had to pay to make it current and they wouldn't tell me. They acknowledged the payment made 2 days prior but wouldn't honor it. They said that because the tow company was there they had to take it and then wouldn't accept any payment except the total of the loan in full. Will NEVER recommend them to anyone to finance anything. So on top of the remaining portion of the loan I have repo fee, reclamation fee and storage fee at the yard. Absolutely horrible experience and ive owned numerous trucks, motorcycles and off road machines. This is ridiculous. Never received calls they claimed they called me and never received any letters or notarized letters stating I was behind.

I went to this branch to put a money order check into my account on June 24th. The assistant took…read moremy ID, did some computer science, I signed a receipt and left. A week later I'm still waiting for the money to appear in my account, so I check the receipt and the last four numbers of the account are not mine but my sister's. So they took my ID with my name on it and still screwed up who the money went to. Thankfully we're related so I was saved from another trip to that awful branch. So incompetent!

What can you say about a PNC that looks exactly alike all the others. Not much really. PNC isn't…read moremy bank of choice, but it does in a pinch. This one has drive-thru service and a drive up ATM. Another ATM is located inside, but forget about using the inside one after hours. Pulling out of here to get back onto Braddock Ave. is a task, three drive-thru lanes funneled down to one, and then you have to turn onto a busy street not far from a traffic signal. One plus, the nifty new ATM machines where no envelopes are needed to make a deposit.

This bank is scamming people in the following method: 1…read more They advertise a $600 bonus (you need to deposit 25k) NATIONWIDE - they call themselves a National Bank and allow anyone in the country to open an account online. 2. You transfer money to meet the bonus requirements 3. They block your account NOW THE KICKER ! To unblock your account they require YOU COME IN PERSON TO A BRANCH !!!! More incredible is they only have branches around Pitsburgh PA. So they say now that my account was blocked by them (for no given reason and with money in it), they want me to drive 7 hours from Philadelphia to Pitsburgh and offer no other method to "verify me"... and no other information is given over the phone by any rep. And no other method to contact except I have to drive 7 hours to get access back to MY MONEY that they are holding hostage. We need a CLASS ACTION SUIT against these scammers.

It would be hard to write a very lengthy review about a bank but I have to say this is the third…read morebank where ive opened an account and this was the best experience. They definitely gave more personalized mom and pop shop vibes while sharing all of the amenities of the two larger entities I bank with. The service was fast, full of coaching and very personable. As my fiancé and I set up a savings account they seemed genuinely interested in more than our finances, but also our story and we were made to feel very comfortable. They also made no assumptions and explained everything we'd have available to us, not suggesting anything before they knew what exactly we wanted. Honestly, only ended up here because Dollar Bank was closed but that now feels very fortuitous