I had been a PNC customer since I moved to Pennsylvania in 1998. My first job in PA was with PNC so that's when I signed up for their banking services. Fast forward to about a year or so ago I received a $1000 deposit from UC to my PNC checking account and I withdrew it to use for whatever reason. I received a second deposit of the same amount and transferred it to another account. After these two transactions, PNC informed me that my account was overdrawn by $1000. I have no idea how I was able to withdraw $1000 from my account if it wasn't in there to begin with. It was deposited and I transferred it. I'm assuming there was a glitch in their system but whatever the heck happened, apparently it was MY fault and not THEIRS. Needless to say, I no longer bank with them. They did not care to understand my side of the story nor would they explain how this happened. I was a loyal and dedicated customer from 1998 - 2025 and this what I get in return. A bad mark on my credit that was PNC's fault. 4 read more

Thank you to the staff at PNC Bank in Shadyside/Pittsburgh on Walnut Street. They were very professional and helpful. I had issues with trying to line up the PNC portal with the company portal where I live and having a payment go through. Everything was explained to me and I was able to have a payment transaction go through avoiding a late fee. read more

I have been a customer at PNC for over 40 years. My credit rating is over 800. My husband and I were declined for a home equity loan because we didn't submit w2s which we were not told about, and the guy servicing our loan never communicated or updated us about the status of our loan. I had to call the 800 number to find out what happened. We will be withdrawing all of our money and moving to Dollar Bank and submitted a formal complaint about the guy we worked with. Very disappointing. read more

Absolutely the worst service I've experienced. I was trying to make extra "principal only" payments to be able to pay off my car sooner. The customer service rep advised me to mail a check because processing an extra payment on their portal doesn't allow "principal only" options. So, I took her advice and mailed a check, notating on the check "principal only payment," as also wrapped the check into a regular size piece of paper that also stated in large black sharpie...."PRINCIPAL PAYMENT ONLY". I mailed the second check the next month and did the same. I logged onto my account and of course neither payment was processed as Principal Only. I called, because they don't have a chat option of course, to get help fixing it. The gentleman assured me he would back out the payments and have them applied correctly. He did this, and then I get a letter in the mail suggesting I stopped making payments on my loan and that I still owed them money. I ignored those letters, assuming it was automatically generated, idiotic or not, by their system. I was right. I then mailed a 3rd extra payment in the same manner as before. Again, not applied correctly. I was so irritated by their incompetence, I scraped together the money and just paid off my car right then and there online. I don't understand how their people are so incompetent and their processes are so antiquated, but I am certain of one thing. I will never do business with PNC again, and I will tell anyone who will listen about my terrible experience with them. Prior to all of this, I had a name change and was trying to get information about how to change my name on their records. I was quickly told I would have to go to a local branch to get that completed. The Rep obviously didn't bother to look at the State where I live. If she had, she would have noticed that there isn't a PNC Bank in the entire State. So lazy! Instead of giving me all the options, she just tells me to go to the local branch. Eventually, they sent me the forms I needed as well as a fax number to send them back to. I WILL NEVER DO BUSINESS WITH PNC AGAIN. What a relief to be done with them!! Happy Holidays to ME! read more

Absolutely the worst financial institution I have Ever experienced. Unorganized, no customer service accountability, no one knows what they are doing.. I was also misinformed on numerous occasions.. Horrible . I feel bad for him the workers . Of the management would train, they would all know what is going on. I'll be switching banks. read more

The very worst bank we have ever dealt with. Asked within the first year of loan to adjust payment date and was denied which cost us so many late fees. Now trying to pay off the loan and it's is a joke. Worked with a manager (Daniel Nesbitt) and he was the rudest and was so put out because we did not have a local branch to run over the numbers, as I had ordered a customer payment history and I needed some explanations. He gave me incorrect information, I think to just get me off the phone and when I told him I was going to file a request for explanation he told me I was just wasting my time because they would give me the same ending. That was wrong. I had to call back several days later and talked with another manager. She was actually apologetic. read more

WORST CUSTOMER SERVICE. They denied me access to my elderly mother's joint back account when she went to the hospital. They are ignorant of the law and restrict your own money. STAY AWAY from this bank. read more

Awesome service!! You can get your debut card printed on the spot!! The staff are always friendly and though there can be a long line of customers.. There are a lot of tellers! read more

PNC Bank - Banks & Credit Unions Near Me - Pittsburgh, Pennsylvania

My closest bank is at the Homestead Waterfront. The drive is about 10 minutes to get there. If you want to make a cash deposit drive there fight the traffic and trains, no thank you. Plus their fees are ridiculous. I've been with them forever, and it's time for a change! read more

Heloc, look elsewhere. Having never dealt with PNC, I can say I would not recommend this bank. The process to get a HELOC with PNC has been poor at best. I dealt with the local branch, met with loan officer and provided all the documents requested. More and more documents were requested and I complied. Then came the appraisal, done by xome, the drive by appraisal came in about half of the actual market value of the home, comps were not comparable and at this point I should have put the brakes on the loan process, but I didn't... After 6 weeks of, we need this and we need that without the bank acknowledging the poor appraisal, I finally walked away, my loan officer at the local bank ghosted me soon after I initially applied, so I give the local branch zero stars. read more

In a day when most of our bank transactions are electronic, who cares about bank branches, right? Well, you might just need to come into a bank sometime, and I hope for your sake that it is this one! The staff here is excellent. They have a person dedicated to greeting you and allocating someone to your needs. There are always tellers available, and they always have a positive attitude--not just a lack of a negative attitude, but an actual genuine desire to help you. We have our safe deposit box here, and we can always get at it within 5 minutes. They literally rush to find someone with keys. It's remarkable. read more

At ar. 10 am - I stopped at the aforementioned Bank PNC - Squirrel Hill - 5800 Forbes Ave - 15217 - today Jul. 21 - 2021 (I have been using their services for a long time) and asked the short guy - evidently - manning the front desk if I could do a simple change of address procedure - since it didn't let me do it on line - whereupon - he agreed but said that he will have to finish with his current customer. After he finished with his present customer he disappeared for a long time into the back of the bank. Another teller - then - offered to help me. It was not busy at that time. Then the first, short guy manning the front - appeared and started to lecture me about the necessity to make "an appointment" before stopping at the bank. Why then did he originally - agreed to change my address - (it would take him no more than 5 minutes) - then he - evidently - changed his mind quickly or what? The second teller was polite and professional - I just wish that the first one would act the same way. L.S.H. - Special Research and Translations - A.P. and U.P.I. read more

Hate this bank, member for 6 years, loans paid on time with interest, totaling 2000 just in interest, account gets overdrawn 6 dollars during hectic wedding weekend can't get the 36 dollar fee waived because within 12 months I was already refunded a late fee when my card was used in Southeast Asia & disputed that it was fraudulent. So the one time in 6 years that I actually make a mistake PNC doest care they need their 36. Never again PNC. Not a bank for the people, a bank for themselves & to make money off your money. read more

I have only use the ATM at this location. They have two, one under a roof and one on the street level. I think that both should be under the roof, because this is PGH and most of the time it is raining or snowing, but other than that it is A-OK. read more

Been a member for almost 8 years now. Bought a new cell phone last weekend. They shut off my card without telling me, not sure why, was not overdrawn. Then continued to spam me with 17 calls about suspicious behavior no matter how many times I confirmed the purchase. Didn't find out they froze the card until the weekend after trying to order out. Can't call customer service because it's a weekend. They make their sourcing providers work holidays and be ready 24/7 but won't do the same for their own customers. So disappointed I'm considering switching banks. read more

Do not bank with PNC. Especially, do not take any loans from them. I took an auto loan from them with certain disclosures. On the day of the purchase, they went against their own disclosures, including the fact that they have their own book value calculation of a vehicle, which is considerably less than the dealer/KBB value. I ended up paying additional 2k from my own pocket. Not only that, they are very sneaky, and I just realized that after initial month, they just increased my interest rates by 2 % !!! And no one takes note of this. Do not bank with PNC ! read more

I had a $41.98 payroll check. The check was trough pcn bank. I am a single mom, who has had a major hardship due to covid. So my checking account through independent is in the negative so they could not cash the check. So I went to PNC to cash it. I provided 2 forms of ID. My drivers license expired on December 3rd. I can not get an appointment at the secretary of state yet to renew it. Due to my expired license that is out of my control, they would not cash a $41.98 check. Horrible bank. Makes no exceptions due to recent pandemic issues. Shame on you for basically sending a very broke mom home without the little bit of cash I could use for a few meals. read more

Terrible customer service and practices - They can take your money right away but....... takes five days to get it back when they make a mistake. Tried to work with customer service but found then to be untrained and relied mostly on transferring people and trying to put the responsibility on someone else. Needless to say I have moved my business account. read more

I was charged for a $450.00 payment from a Car dealership that I did not do business with, This put a negative balance on my PNC account. I called the Dealership and they said more likely than not one of their customers accidently put the wrong account number that matched mine. They had also checked to see if someone was using my name, and they had no record of my name or last 4 of my social. I called PNC after hours customer service and did not get any help at all. I even heard the CSR Laugh a little hearing me somewhat frantic due to some autopays the next day that I will be responsible for plus the overdraft charge. My question was how can someone that does not have my name and social was able to take a payment out of my account, Are there not securities in place. Even though this is a once in a while issue, this one issue can cause a negative domino effect in my life. read more

No wonder their customer svc line does not care that we are mad, with a 1 star satisfaction rate all they do is listen to people complain. If you have ever listened to anything you have read on the internet, listen when i say do not bank with PNC. I reported fraudulent charges on both my debit and credit card which has completely tied up my entire life. I am a young professional early in my career, so we all know that means I have no money. Lol. I used my checking account to pay my credit card, which we had to cancel and order a new one. I waited almost 2 weeks for this new credit card that never came before calling- to find out it had just been ordered and would be another week "at the earliest". The dork, service associate Michael Schnoor who felt the need to make himself seem important at the time of ordering my card will not return my call and the 24 hr "customer service" does not have the slightest idea nor access to assist a monkey. If you would like to continue to have access to that little bit of money you have, bank elsewhere read more

When PNC approached me to apply for a line of credit I was suspicious and very hesitant. There was little about their LOC program online and the language of their solicitation was overly vague. I didn't need any loans at the time but Leslie, my rep was informed and personable and overcame all my objections. I applied and quickly secured six-digit LOCs for two of my businesses not expecting to need them. Then one of my businesses was identified as a perfect franchise model so we used the LOC to fund that endeavor and make a few improvements to the model business. Then the Coronavirus struck and the other business was able to continue to function when cash flow slowed to a crawl. Throughout the process PNC had my best interests at heart, I am so glad Leslie swayed me to open these accounts. Nothing but positive feelings towards PNC, they have been hugely helpful! Love their website, easy to borrow and repay loans in a few clicks. Their rates are very affordable. read more

I was a customer for over 20 years until they charged me $158 for a $40 over draft. The problem is, it took them 10 days to send me a letter to inform me that I over drafted and then charged me every day. Considering that you have my email and phone number it would've been nice of you to inform me immediately that my account was overdrawn. Customer service is a joke and I had to call twice and leave a message plus email them to get a call back. Go somewhere else. Congrats PNC you lost yourself a customer. read more

TLDR; this bank is fine while you are living in the city that you opened your account in. Don't expect much more from there on forward. This is the most disappointing bank I have ever used, I must say. After not being provided any notice ( through emails or any of the other mode of communication a bank usually sends information through), about the fact that my PNC would become dormant, I am essentially told that the remaining balance could possibly be sent over to the state. Regardless of this detail being included in the initial agreement, wouldn't you expect that there is some sort of prior notice that a large amount of money is being sent to state? I mean I would think this is the most basic common courtesy. Furthermore I was told that these sort of "courtesy" calls would be given to customers from their "personal" branch. I mean, why in the world would I need a personal relationship with a bank to deal with matters that concern an online bank ( stressing on the word 'online' - a word used to access things world-wide not PERSONALLY). This is frankly upsetting Who would have thought that once you move out of pennsylvania, you don't get the type of world class support and sad explanations for the limitations of your services. read more

I cannot believe I am yelping about a bank, but here is why. About 6 years ago I was with another Squirrel Hill bank. I swore up and down that these guys new what customer service is...The I moved to PNC. I was wrong about my bank. At this branch: -You get a greeting EVERY TIME you walk in. If the desk welcomer isn't there, through ESP or something, a non-teller employee will shoot you a very happy greeting. -A bank sans tellers? Not here. On heavy days with 80 year old women cashing in their change and annoying housewives withdrawing their weekly doctor allowance, you will not be waiting more than a few minutes because they always got people working. Also they are freaking so sweet your teeth hurt when you're done. -Forgot your account number? Give 'em your debit card and they will fill out a deposit slip for you. -Ascetics...This place looks like Gringotts from Harry Potter, but no ugly goblins here. The staff is clean-cut, void of open lesions and make you want to work there just for the dress code.. -You're family not a customer. I get calls from them about once every 2 months (not annoying, but don't feel ignored) to diversify my money. Want to say "no", no worries. But, PNC feels like they actually care...yeah! they care. -Lollipops!!!! Oh yeah!!!! As if saying "We will do everything for you to the best of our ability, but have a treat on us" this bank (and I think a lot of PNC banks) give you an old fashioned lolly to take with you. Good ol' customer service. A+++++ I will never use another branch or bank! read more

The service at this location is always excellent. The staff is practically falling all over themselves to be helpful. If I wait for something more than a minute, I get profuse apologies. We used their safety deposit box service which worked very well for us, and was always very easy to access. ATMs are well-maintained. read more

All banks conduct legalized fraud, but PNC does it under the radar. This review has been a long time coming, but unfortunately, you won't care what I say until it happens to you. :) Let's start with ATM's, you wanna use one? Then you better use a PNC or an extra $2.50+ fee will be added on top of what ever the other ATM charges you. That's right, lets say your in Tokyo (only 1 bank in the heart of Tokyo will accept your card anyway, all others will fail ) and they say $5.00 fee (in Yen), well PNC will tag on their own $2.50+ just because they can. What dicks you say? well let me also say another thing about international travel. DON'T USE YOUR PNC CARD INTERNATIONALLY. PNC uses Visa which they decided to set a 3% charge too. So spend $100 PNC will take $3, ON EVERY PURCHASE. My previous international travel bank Fidelity has since sold out, but before they only charged a 1% fee. Before you laugh and giggle about pocket change then picture this. International at that you can only pull out up to $200 from, sub-track 10% (3%+ ATM Fees) of that and realize that it goes directly into the pockets of your financial institution, of which your money is supposed to keep afloat while they rob you blind any which way they can. Sheetz ATM surcharge free? Think again, Sheetz won't charge you, but PNC will. read more

The squirrel Hill branch is great. From the manager down to the tellers they care and are professional and get the work done. Their online banking is far superior to any of the other banks out there I'm a big believer in having my bank be professional and responsive as im trusting the bank with my money. Their online banking interface is great with Quicken. read more

Phenomenal customer service support from a customer service representative in the call center.Dal, I spoke with , regarding my online banking issues had put herself in my shoes and genuinely cared and did everything she could do in her ability to resolve this issue. I highly recommend, and thank DAL, for her kind heart in helping resolve and explain in detail of my issue.thank you again . read more

Worst bank & worst customer service including their corporate! Hope they go bankrupt. I'm glad to have canceled everything with them!

I wasn't very impressed with this bank. They will charge you fees if you don't have enough money in your checking account doesn't meet certain min. required balance. So the business bank accounts are not technically free. The upside is that this bank is very good at financing its customers with Line of Credits. They have probably the best unsecured line of credit programs in the city. The reason is because they have all the money!! read more