My husband has banked with Mars since he was old enough to have his own account (over 30 years). I…read morewent to get a cashier's check on his behalf (we're both on the account), and here's what happened: 1. Mars charges $12 for a cashier's check. Imagine that, getting charged to get your own money! 2. The branch manager, and two other tellers came over to speak with me when I questioned why it cost me money to get my own money. It was like they surrounded me because I questioned their policies. 3. They asked me more than once what the money was for. Totally inappropriate. What I do with my money is my business! Will NEVER bank there again. Unfriendly, unhelpful, and ridiculous policies.

I went in on a Saturday and I was able to get in and out very quickly. The teller was very friendly…read moreand greeted me as soon as I walked in the door. It was nice to have someone notice me and appreciate my business before I actually got to the counter.

Always friendly, always helpful. Just be sure to make an…read moreappt if you need to talk to someone as the wait could be lengthy without one.

Outwardly friendly but not friendly when they need to be. I closed my account but was charged a…read more$25 early termination fee. I was never told that this was going to be taken out of my account. When I discovered this, I was told there was nothing they could do. Because I am over 62, I could have simply left $0 in the account and never been charged a fee. I would have done this, but I was never told that I was being charged $25. I complained at the Gibsonia branch and was told there was nothing they could do. Then after writing a letter to PNC, I got a call from a PNC representative who again told me there was nothing they could. But the representative did thank me for being a PNC customer !?!? PNC is a selfish greedy bank, do not use them!

I've been banking here for over 20 years. I'll admit that there was some initial appeal to having a…read morebank from Mars and seeing people's reaction to the checks....However, that's just a side benefit. They've never charged for ATM transactions, have reasonable Friday and Saturday hours, are super friendly every single time I deal with them, and have a very good online bill payment service. The new bank in Adams Twp is really nice and close to my house so it's very convenient. The main branch in Mars even has a Coinstar machine to dump all that loose change that collects over time! I'm a fan!

The loan specialist we worked with was rude and condescending. I do not recommend this bank.read more

Pre-COVID was a nice branch. As of now, customer service lacks. No attention is given to the drive…read morethru. There will be 3 tellers and one counter customer and you will sit there for an extended period of time. When you call to comment or inquire on the lack of service. The standard answer is they can on handle one transaction with one person at a time. To clarify. There are 2 people at the desks, 2-3 tellers, and they can only handle 1 person with 1 transaction at a time. That came straight from the branch managers mouth. Drive to cranberry for the same banking needs. Steer clear of this site.