1. Citizens Bank

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Sewickley, PA

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Citizens Bank

4.5 (2 reviews)

Services - Citizens Bank

Personal banking

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Wells Fargo Dealer Services

Wells Fargo Dealer Services

(145 reviews)

The many bad reviews were enought to make me refinance. After 12 months with Wells Fargo, I have…read morenow switched over to Capital one. However to be fair, i can only speak from my personal experience. When i got the financing from Wells Fargo, the rate was the lowest one out there, at 4.9% for a used car. The loan papers came in very fast, and they sent me all of my documents. At one point I had a quick question and called their 800 number. The representative was very nice and knowledgable. I kept the loan for 12 months, and when it came time to refinance, I did not have any issues either. After 10 days from getting my new lender, Wells Fargo had shown on their website that my loan had been paid off, zero balance. I always paid by bill 3 weeks early, and paid it manually instead of using auto pay. To be honest I did not have any issues with Wells Fargo at all. However to be on the safe side, I still refinanced my loan with a different bank that I've liked very much. So up to you. I guess if you're never late on payments, there are no issues. You be the judge.

I started my loan with them in 2019, set up automatic payments, and paid every single month…read moreconsistently through 2026 without missing a single payment. Then in 2025, they changed my monthly due date without proper clarity, which resulted in late fees being added month after month for an entire year. When I reached out and asked them to correct it and remove those fees, they refused. No accountability, no real customer support--just short-sighted decisions that show they don't value long-term customers. After years of on-time payments, this is how they treat you. Completely unacceptable, and not a bank I would ever recommend or deal with again.

Citizens Bank - banks - Updated October 2026

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