Outwardly friendly but not friendly when they need to be. I closed my account but was charged a $25 early termination fee. I was never told that this was going to be taken out of my account. When I discovered this, I was told there was nothing they could do. Because I am over 62, I could have simply left $0 in the account and never been charged a fee. I would have done this, but I was never told that I was being charged $25. I complained at the Gibsonia branch and was told there was nothing they could do. Then after writing a letter to PNC, I got a call from a PNC representative who again told me there was nothing they could. But the representative did thank me for being a PNC customer !?!? PNC is a selfish greedy bank, do not use them! read more