Odd location, anytime I'm in a circular building I feel weird…read more Only really went here to deposit some funds in the ATM and had to run inside in order to use a pen. I really don't understand why banks feel like you've walked into a monastery. It's so quiet in there, everyone talks in a whisper and you feel as if you're invading on someone else's privacy when you may have actually overheard anything they've said. I made a quick run at this so I didn't have to endure any more awkwardness of the whole situation. I'll stick to my drive thru/stand alone ATMS from now on.

Their so-called upgrade to their online bill pay system is a complete failure. I now have incurred…read morelate fees on 3 bills that prior to their "upgrade" were sent electronically and now are mailed by paper check and were received after their due date - even though I set them up to pay way in advance.

In a day when most of our bank transactions are electronic, who cares about bank branches, right?…read moreWell, you might just need to come into a bank sometime, and I hope for your sake that it is this one! The staff here is excellent. They have a person dedicated to greeting you and allocating someone to your needs. There are always tellers available, and they always have a positive attitude--not just a lack of a negative attitude, but an actual genuine desire to help you. We have our safe deposit box here, and we can always get at it within 5 minutes. They literally rush to find someone with keys. It's remarkable.

Notoriously understaffed. One teller who has to do everything. Wait time to access my safe deposit…read morebox is 30-40 min. I used to be in and out in 5 minutes not too long ago...

This is the new location replacing the one near my homeon W Fort Morgan Rd, Gulf Shores. I'm not…read moresure why the big pretty building there was abandoned but it's what it is. This one is conveniently located in the corner of the Target parking lot at Pelican Place, 3830 Gulf Shores Parkway, Lot 4, with walk-up and drive ATM's  When I retired here a few years ago I had to switch banks and I chose PNC and found they had nice people and super flexible options for banking. Like the savings, checking, and spending account that allows you to manage your funds with no fees. Of course, in addition to personal banking, they also do small business as well as corporate. They do some financial planning stuff for retirement and investment like traditional IRA and Roths plus you can get deeper into investments with mutual funds with PNC investments affiliates, including PNC Wealth Management or PNC Institutional Asset Management. There are over 2000 locations in 25 states from Florida to Massachusetts with 55 locations in Alabama and 7 within 25 miles of my zipcode. It's also super convenient because both our kids live in Pittsburgh, and the bank formerly known as Pittsburgh National Corporation, is perfect for doing needed transactions with them. They also provide online and mobile banking options for convenient access to your accounts on the go. Bottom line: They offer competitive rates on deposits and investments, the people are friendly and knowledgeable but I still have to travel to Foley for a replacement ATM card.  Hours: Mon - Thurs 9:00 AM - 5:00 PM Fri - 9:00 AM - 6:00 PM Sat & Sun Closed To learn more about the services offered by PNC Bank in Gulf Shores, visit their website at: https://www.pnc.com/ or check out their Facebook page at: https://www.facebook.com/pncbank/

My father used the credit union and when I started a bank account he suggested the credit union…read more I was young and didn't listen. For years I struggled with regular banks that charged all kind of fees that always messed me up. Taking the fees whenever. This always messed me up because they would take the fees early and start bouncing checks. Once a bank lost a deposit and would not reinstate the bounced check charges. My mother had a bank stop her checks because they didn't recognize her signature. They had her sign signature cards all the time. My Mom's signature was always the same. I finally went to Tri Boro. In the last 25 years I have not bounced a check. I can't believe what a difference. I am so glad I switched.

Highly unethical business. I overpaid on my car loan final payment. Instead of sending me a check…read moreback for the overpayment, they set up a savings account. I didn't know they could set up an account without my consent but they did. No letter saying that was going to happen, or terms of the account, and I certainly didn't sign anything. The amount in the account didn't meet their minimum balance and incurred fees until it was empty. Be careful with this Credit Union. Seems like a shady way of doing business.

I do my business banking here and find it to be more pleasant than the average bank. The staff is…read moreplentiful and cheerful. They have a sort-of middle person who approaches you as you enter to help direct you to the right place - it often seems like overkill, maybe a little patronizing, but I am sure lots of people enter banks not knowing exactly what to do or who to see. It even has character, such as the security guard who loafs around, cracks jokes and participates in what seems to be a mandatory friendly greeting policy within this branch. They also keep a water bowl out front for thirsty critters. Now if only they handed out glasses of wine to customers... On my last visit, I had to leave a message for a specific employee who was working out of a different branch that day; he called me within the hour! The same person has previously made it clear that it's ok to call his cell, even on the weekend while he was out golfing. I do not like to support the golf habits of bankers, nor do I agree with many of the policies of big banks, but this particular branch glosses over all that bad stuff with admirable expertise.

I would not recommend these folks! When I first opened the account in Colorado Springs, CO, the…read moreagent that helped me was great and professional. However, traveling out of state into a place where no physical branch is available, I was out of options on depositing cash and a money order that prohibits mobile depositing. Called the customer service and the guy on the other end told me literally I have to drive 1000 miles to a physical branch to deposit or mail the cash in the envelope along with the money order. That was the only option he gave me and he actually believed that. Are you serious? There is no way those are the only options. That being said, that causes great inconvenience to customers who travel. So frustrating! On top of that, they decided to lock my card when the hotel I'm staying at tried to run it through for a pre-authorization knowing full well there's plenty of funds to cover it. Called them up and explain and they said the card is good to go. Not the case, the card was still locked and declined. What if this happened if I was out of the country? Can you imagine that nightmare that goes along with it. This bank is in the business of intentionally screwing over its customers without remorse. I'm definitely taking my business elsewhere.

Don't not do business with this place. I told my mom to break it…read more My mom send me a wired transfer because they said they don't send checks. The manager did the transfer with every written detail my mom presented. Only to find out he left off a letter so the transfer was rejected with no fees. However this place charged my mom again $35 to resend the transfer after they charged her $35 previous day. Claim they gave her back $18. They should return the full $35 instead. why charge her $35 again to resend? $18+ $35= $53. everything should be returned, my bank didn't hold anything. They still charge her to send the transfer for previous day for an unfinished job cause by a mistake from their end. This place is a a rip off. Then the banker who resent the transfer have to get a younger teller to read over the information because she herself can't see well either, but have a stink attitude. Racist and rude.

This rating is for the whole Citizens Bank chain; it is not particular to this location. For the…read morerecord, I never had any problem specific to the employees at this location; my problems were with the central bureaucracy of the corporation, as I interacted with them through the banking website. I was doing a bank-to-bank fund transfer from Citizens to another bank, and the amount I was transferring was about 60% of my available funds. I set everything up correctly, but there was a glitch in the "behind the scenes" financial system- the transfer was applied TWICE on the target date rather than once. The charge was immediately reversed- again, all "behind the scenes," without my intervention- to fix the error. So in other words, when I looked at my account history later on, it showed two subtractions of the transfer amount from my checking account followed by one re-addition of the transfer amount to my checking account. Even though it was a "behind the scenes" error that had been fixed immediately by some employee in the system, Citizens charged me a $50 overdraft fee. I called and sent letters, pointing out that this obviously wasn't my error, so why was I being charged? They refused to take responsibility for the screw-up, though. I told them I would withdraw the rest of my money and close my account if they didn't waive their incorrect overdraft fee, but they refused to do so, basically saying that regardless of HOW it happened, my account had technically been overdrawn, so I had to pay the fee. Good riddance to them.

What can you say about a PNC that looks exactly alike all the others. Not much really. PNC isn't…read moremy bank of choice, but it does in a pinch. This one has drive-thru service and a drive up ATM. Another ATM is located inside, but forget about using the inside one after hours. Pulling out of here to get back onto Braddock Ave. is a task, three drive-thru lanes funneled down to one, and then you have to turn onto a busy street not far from a traffic signal. One plus, the nifty new ATM machines where no envelopes are needed to make a deposit.

I went to this branch to put a money order check into my account on June 24th. The assistant took…read moremy ID, did some computer science, I signed a receipt and left. A week later I'm still waiting for the money to appear in my account, so I check the receipt and the last four numbers of the account are not mine but my sister's. So they took my ID with my name on it and still screwed up who the money went to. Thankfully we're related so I was saved from another trip to that awful branch. So incompetent!

It would be hard to write a very lengthy review about a bank but I have to say this is the third…read morebank where ive opened an account and this was the best experience. They definitely gave more personalized mom and pop shop vibes while sharing all of the amenities of the two larger entities I bank with. The service was fast, full of coaching and very personable. As my fiancé and I set up a savings account they seemed genuinely interested in more than our finances, but also our story and we were made to feel very comfortable. They also made no assumptions and explained everything we'd have available to us, not suggesting anything before they knew what exactly we wanted. Honestly, only ended up here because Dollar Bank was closed but that now feels very fortuitous

The staff at the front desk are great. Very welcoming and engaging…read more When I visited this branch I was paired with a relationship banker. One of my inquires was regarding a promo that I was unsuccessful at obtaining via their website. The banker seemed to not know how to apply it but told me he would contact their support team and get back to me. During this interaction I mentioned the mailing address twice. The banker also did not provide information on when the card would arrive, nor did they shut the door while discussing private information, and they provided incorrect information about the check deposit limits via mobile and ATM. Days went by and the banker still hadn't followed up. I then reached out to customer support, and it took two phones on two separate days to get an answer regarding the promo. I was told it's resolved, though they were unable to provide a confirmation number for our call. I learned the relationship banker that I interacted with is the Branch Manager. Close to two weeks later the Branch Manager still hasn't followed up and my card was addressed to the incorrect address.