I have had an excellent experience with Birdy Properties since 2012. I needed to relocate to another state and needed a property manager to handle my property as a rental. They found a tenant for me who turned out to be my only tenant until 2019. Birdy handled everything in an exceptional professional manner. They leveraged technology to make the distance between me and my property irrelevant. I also appreciated the work provided by the maintenance team over the years. On top of that, they also sold my property this year! I highly recommend Birdy Properties. read more

PLEASE READ. Since they decided to delete my last review, i'll do it again to save anyone else. For the love of all things good, do NOT rent from this company. They absolutely will scam you out of your money. They will charge you or withhold your deposit for "damages" that were never there. This company took advantage of two young adults and MILITARY for that matter. Luckily, we had ALL the receipts This didn't age well, huh Birdy Properties?! We took them to small claims court and WON! This company is an absolute disgrace, save yourself the trouble, time, & money with disgusting people and a disgusting company. read more

Beware of BP! They will make every excuse to charge you at time of move out. They claim everything is above normal wear and tear and force you after move out to prove them wrong. Take lots of photos at time of move in. I do not recommend leasing anything with BP! read more

Leasing process is rigorous. Also many negative reviews. I was glad I did my due diligence researching this company.

DO NOT...I REPEAT DO NOT RENT FROM BIRDY PROPERIES‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼‼ Received a HOA violation for $25 for the picture below because of an addendum that I signed foolishly. They will take your money before they give you a chance to fix it‼‼‼ Then, they charge you extra $50 for some dang filters that is on automatic ordering. The fact that Birdy is a retired AF CMSgt you're trash‼‼‼ I know you were a poor leader‼‼ Again, do not rent from these people unless you DO NOT WANT to live comfortably in your house‼‼‼‼‼‼ DO NOT RENT FROM THEM ‼‼‼‼‼‼‼‼‼‼ read more

PMI Birdy Properties - Property Management Near Me - San Antonio, Texas

Their service team is not great and sometimes argumentative. We've had several issues that needed attention with a rental. They let a water leak go on for 7 days without getting a plumber on site. I finally started getting calls from HOA which is how I found out. AC problem on a Friday can wait until late Monday or maybe Tuesday. What's the rush?!? No communication is the norm. Their systems are all different hard to use. If their maintenance team does shoddy work, they will blame the owner for being picky. I would avoid if you are looking for a property manager. On the good side, they do good thorough inspections on a regular basis. read more

If you're going to rent, make sure you look at reviews and vet the property management. You don't know what you don't know. They charge you a $300 cleaning fee on top of your security deposit. When you leave the house, you have to pay the cleaners yourself (carpet and house cleaning which equals almost more than $300). Then they do a "thorough" inspection of the house and try as hard as they can to take as much money from you as they can. They basically took our whole cleaning deposit which should've been returned. When we asked what the paint color was to repaint and fix the walls up ourselves from mounting things, they told us to leave it as is, and the maintenance would do it and it would come out of our account. They refused to give us a paint color. Based on what they charged us for such tiny things, if we listened to this advice, they would probably charged us a thousand dollars!! No way! They act like their maintenance would do an excellent job and keep the house pristine, but we noticed after a few months of living there that there were so many mismatched paint colors in the house anyway! So they don't care about keeping it nice for tbe owners so what are they charging us for!?? Our battery in the garage control was working just fine tbe day we left, and they charged us $20 for a new battery because it apparently wasn't working. You can NEVER get them on the phone. They do everything by email. If you have a maintenance issue while living there, they give you instructions on how to fix it yourself, and if it can't be fixed they send someone. If someone comes and they think it could've been fixed yourself, they charge you money for sending them. Makes you want to never call and ask for help if needed. The fridge kept leaking the entire time and we notified and never heard back. They were not fun to work with. It's all take take and take from you to benefit them but you never get anything good in return. We kept the house in great condition and still got money taken from us for such petty things. read more

Our first home sold quickly so we rented while our current home was being built. The house we found was managed by PMI Birdy Properties. They were a pleasure to work with (that is until we signed on the dotted line), so we ignored the poor reviews. HUGE MISTAKE! The problems with Birdy started immediately. When we first viewed the home, Birdy agreed to replace the mismatched section of linoleum tile before we moved in. It was in the middle of the kitchen. Very noticeable and so incredibly tacky. The give us the runaround for two months, transferring us from department to department and then blaming the manufacturer for discontinuing it. They never fixed it. Don't feel bad for us though, they "repaired it for us." Too bad they left sticky glue all over the edges. It was constantly sticking to our feet and being tracked all over. Especially to the nearby living room carpet. Mainly onto the carpet in the living room It was ivory and next to the back door. Did I forget to mention we had a dirt back yard? The real HELL was during the last 2 months of the lease. They require you to have the house available to be viewed and toured for a minimum of 40 hours a week for 2 months! Any realtor and any "potential tenants" can enter your home regardless of if you are home or not. No notice. You provide a schedule; they show up whenever they want. This is all done without respect for the tenants, their belongings, and the fact that they are paying to live in the home at that time. Birdy will also not take any responsibility if something goes missing while complete strangers wander through the house. Looking back, I should have posted an ad and hired a creepy naked Uncle type to post up in a recliner in the front room. They force you to hire an "Approved" cleaning company and carpet cleaning company before moving out. Those companies charge an moving out. Those companies charge an inflated rate just for Birdy tenants. We had nearly $400 of our deposit withheld even though we left the home and yard in far better condition than we found it in. We filled nail holes and repainted. Except for in the garage because we were not provided the purple touch up paint for the garage. Lowes tried to match it 3 times, but they couldn't get it right. We called and asked if we should use the incorrect colors and were told "no." Then they charged us $200. Bye-bye Birdy! Do not recommend. read more

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Their rental company is really poorly run. I was very disappointed with the rental for my recent stay. I sent multiple emails with pictures of the condition of the property and received no response. Primarily the cleanliness of the house was a disappointment. I also had an issue with the description of the bed situation, the lack of wash cloths, and unclean towels left in the laundry room for me to use. The bed description was falsified on VRBO (which has since been corrected)on VRBO. This was not the case. The rotten smell inside was eventually isolated to old food shoved down the garbage disposal. The trash cans were all full of months worth of trash from other renters. The couches were covered in sweat stains from people's body oils, pillows were covered in feathers, and the grass hadn't been mowed in months. read more

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This property company is straight trash. Not only are the properties super janky, the management is equally janky. My boyfriend and I applied 3 different times to 3 different properties. All 3 were awful on the inside and very outdated in appearance. Some were straight up just dirty and not well taken care of. When it comes to communication, it's just disheartening. IF we can get ahold of someone, it takes at least a day per email response. Recently, we applied to a low income property (with low income) and they said we made too much..but we were able to transfer our application to a property we do qualify for. Once transferred, they asked for extra information they never asked for previously. When we scheduled a showing for said property, no one showed and they emailed me the next morning acting like they blew my phone up. I sat at the property for 20 minutes AFTER our scheduled time and nothing. Once i expressed my grievances they withdrew our application instead of creating a solution. Which made it very clear they just didnt want to rent to us..for whatever reason. Either way, I'll never refer anyone to use Birdy nor will I ever try to find a home within this management company again. The ONLY saving grace of this company is Christy Godine. She showed us our first two properties and was AMAZING. Again, super trash Good luck to anyone attempting! read more

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If I could give -10 stars, I would. I rented a home for 4 years with Birdy as the "management team" We took great care of the property and raised our first child there. They were suspect of any issue we had while living there. They have terrible customer service and no sense of understanding, they will even charge you for small tasks that you didn't request. DO NOT fall for the Rhino policy as they will take your money for insurance then later be charged thousands of dollars when you move out AND STILL be charged by Rhino. Worst company to rent a home through. Only rent through them if you're willing to throw away upwards of $5,000 on a home that you took care of. Beware!!! read more

BEWARE OF SCAMMERS!!! If I could give this company a zero I would. From the start, it was clear they were more interested in scamming tenants than providing a decent living situation. I can't stress this enough: do NOT rent from this management company! My experience has been a complete nightmare from start to finish, and I feel completely scammed. After moving out, I was blindsided with an outrageous cleaning fee and ridiculous charges for minor repairs that were marked up to an insane amount. It felt like they were trying to squeeze every last penny out of me. To make things worse, they provided such short notice for these charges that I had no time to dispute them before they started tacking on interest. It was a blatant attempt to pressure me into paying up without a fight. Reaching out to them was nearly an impossible mission! The only way to communicate was through email, and good luck getting a timely response! It felt like I was shouting into the void. The lack of transparency and support was infuriating. And for anyone who is still interested renting with them, I don't know why you would, but beware of their Rhino insurance policies! Read the fine print. It is absolutely a piece of garbage that aim to hurt you. It is put in place to protect the landlord and NOT you! Run away as far as you can please! This company is nothing but a scam artist who preys on tenants. Save yourself the headache and find someone else to rent from. You deserve better than this! read more

Birdy Properties has to be the worst management company there is. Every single semi annual property review there has to be something wrong with the property. One leaf in the driveway, branches are too long on a tree that been there for 50 years, lawn needs "maintenance" day after it's mowed, or needs to be watered when we are on water restrictions.. it's always something. Rented for 3 years and the first two we had a monthly "Rhino security deposit" which is non ref refundable, only to switch to a traditional deposit our last year to squeeze as much out of the tenants as possible. Can't wait for moving out when my rights are thrown out the window and my house is now up for daily visits from future tenants who be disappointed. Only rent with them if you don't value your sanity. If you work for them, you're part of the problem read more

I spoke to Cheyenne from Birdy Properties. She was professional, and courteous. She was also attentive to my explanations pertaining to a lease management matter. In summary, I was pleased with her service. read more

Do not do business with this property management when looking to rent. They require to pay a $50 additional monthly "benefit package" that is useless with the exception of monthly air filters. They require you also do 1 of two things, 1) apply for a security deposit plan through rhin, which is non refundable or 2) pay 2 to 3xs the monthly rent upfront. We have great credit and over 100k income but we're mysteriously denied. Feels very scammy! I wouldn't be surprised if they list properties only to obtain endless application fees and hoops that can never be jumped. Buyer beware!! read more

Hands down the worst property management company I have ever dealt with. They are scandalous and dishonest and I cannot stress enough what hell it was dealing with them. The price was fair, the maintenance was fair but the leasing and billing part of the business are horrible. 4 months before my lease was up I started receiving emails that DEMANDED that I make a decision on whether I was renewing or not. I couldnt tell them because I was in the process of buying a home and wanted to make sure that I had a place to live. I used the Rhino policy instead of a deposit and that was nice but after I moved out they put a $1700 claim and $1400 of it was complete BS.... I have over 45 reviews of businesses and if there were negative stars they would get one. read more

I would NOT recommend Birdy properties in San Antonio with David Birdy. Fact: I have filed a complaint with the BBB & am looking into pursuing legal action. Fact: Upon looking on the BBB website they are NOT BBB accredited and have had multiple complaints in the last 12 months. Fact: My first red flag should've been the non disparagement clause, so I will be sure to only use facts. Fact: To hire the PM was $1500, I looked at the reviews and they seemed legit. Fact: The management fees are 25% from each booking. It took about 2 months to get the property live, and I had informed them that I have my own Lawncare team I would like to keep as opposed to using theirs. Fact: On the first invoice I received I was charged $205 for Lawncare. It took 4+ weeks for the charges to be removed, multiple emails and multiple calls. First phone call around week of 17 October. First follow up email 24 October. Second follow up email 4 November. Third follow up email 15 November & finally resolved 17 November. Fact: Total occupancy from September - January was 10.96% Fact: I noticed my Nest thermostat had gone offline 6 December and had been offline for at least 10 days. I asked them to take a look into this, from end of November until I got a new PM in February my nest thermostat had not been fixed. I emailed about it 4+ times and called no less than 4 times about it. Emailed 6, 12, 13 & 14 December (they said they sent a field tech out on the 12th of December but they did not fix the issue) and again 2 January. Never got resolved with this PM. Fact: Again in December got another invoice and was charged the Lawncare fee of $205. Fact: Also in December I received a notification that an accounting mistake had been made in September and apparently I had been overpaid $500. Instead of having a discussion or due process or another way to pay, they immediately deducted it from what should have been a $1,000.00 payout. I didn't agree with this decision but they didn't care and this is when I found out that their accountant is not a certified accountant. I brought this issue up due to all of the accounting errors and this was ignored. Fact: I also noticed that dynamic pricing has not been on, which potentially caused less bookings because it had been overpriced at $183 a night. Fact: When I finally gave them my 30 day notice after the holidays on 2 January they said they would keep the calendar open for the next 30 days. They did not, they blocked off the calendar as soon as I had notified them of my termination and I had to email them again after noticing this on 5 January, texting and calling and finally after I said "this is breach of contract" they responded and opened my calendar again. Fact: Finally, once my new PM was able to get into the home, I was able to see photos. The house has not been cleaned, and furniture was destroyed & misplaced. I asked for an inventory and never received inventory of things (July-Aug spent over $6K adding more furnishings). Fact: I texted the PM and asked if he wanted to see pics, he responded "Sure. If it didn't get cleaned after the last Guest, we'll be glad to have them go over and get it made ready." This was Saturday 11 February. This is when I found out that they failed to inform me my hot water heater had broken & water leaked all over my floors. Of course there was no response and when I tried to call on Sunday it was "Sorry Just sitting down for dinner with my family." I called and texted again on Monday, and got no response, then he tried to say he didn't know the number, then he BLOCKED ME. I emailed everyone I knew at the company and of course it was never resolved. So I had to replace my hot water heater with the damages that they neglected to tell me about. Fact: They sent pics of their "after" clean and he made the dining room table, everything else wasn't done and he only sent 4 photos. Fact: I noticed that some of the reviews are from employees and family members (can verify this on Facebook pretty easily). read more

Birdy Properties is the worst! They are very nice on the phone, when you can actually talk to someone. My HOA used them and they did NOTHING. After 5 years the pole on my patio is still BROKEN. The pedestrian gate to the property has NEVER BEEN FIXED. The sprinkler outside my front window sprays toward the window. Now after years, the water is leaking inside. They told me to close the window. THE WINDOW IS ALWAYS CLOSED. I went to the company to complain. They ASSURED me things would be fixed. NOTHING WAS DONE. THIS COMPANY IS THE WORST. DON'T USE THEM. THEY SHOULD NOT BE IN BUSINESS. read more

Complete joke of a property management company. Does a terrible job managing Shavano Park Villas. Their communication is non-existent. "Positive" reviews are obviously fake. read more

I see all the comments and I feel truly bad for all those who were in a desperate situation and signed a contract with this untrustworthy staff "PMI" . This company is a SCAM! I easily found a beautiful 1800 sq ft home in North San Antonio at a cheaper price, with Pyramis. Please try them first before you go to these non-caring crooks. Trust me when I say this. Look at the comments below that recently signed a contract and you'll see how miserable their tenants are lol PMI is failure's trophy child. read more

Good company - easy to work with! Realtor prompt & professional. Birdy properties is good with me.

Your employee Annabelle Wells helped me out immensely and gave me some great feedback! She's absolutely great!

I was nervous looking for some place to live other than you regular apartment. I met Stephen. He knows how to talk about things and make it seem easy. One thing led to another and here I am. Thank you Stephen and the Birdy Team. Your all doing a great job! read more

I was a tenant at Birdy Properties. I am in disbelief on the amount they want to charge me for moving out. I did not get my deposit back and the are charging me a little over 6,000 dollars. I do have complaints, proof of text messages of one of the main issues that I had on the home I have pictures to prove on how the house was left. I have emails of pictures. I have alot to say about but home. I know I should take this further which I will because on how companies can go and scam people out of their hard working money so that they don't have to pay out of their pockets on issues they already had. read more

Lots of extra charges. Intrusive house checks and then they keep your deposit. Have to sue to get it back. Stay away from them!!!!!!!!

as a landlord, I was disappointed how this company treats its renters and landlords alike. they gouge for repairs, and play both sides. take your business elsewhere. read more

I've trusted Birdy Properties with my rental home for years now. They are very responsive and dedicated to making sure the owner and tenant are satisfied with all services. The communication and professionalism from Sydney Rodriguez and Carolina Franco is much appreciated!! Looking forward to many more years together! Many thanks read more

From the reviews. It really sounds like I need to stay as far away as possible especially with regard to "monthly plan" and deposit is 2 & 3 times the rent as security deposit in lieu of other options that do not benefit the tenant. read more

This company is absolutely atrocious and all the reviews here and on they're Google reviews should tell you that. Horrible crooked company. My entire experience with them was bad. Everyone should steer clear BIG time. The property we viewed was falling apart and infested with bugs. read more

PMI is great with some things! Other things no so great. Not sure what to think anymore. Must not be a good sign.

The group within this establishment has been such a pleasure to work with. The are extremely responsive and helpful. Highly recommend and look forward to working with them! read more

Long story short, over the course of living in a Birdy-managed property for two years we had multiple major maintenance issues that they failed to remediate in a timely manner. Three times resulting in having to directly contact the company owner/President to get any movement on repairs. When completing our application we were told that "Birdy is a zero security deposit company" and we had to buy a policy through Rhino. This security deposit insurance would pay the property manager if we broke the lease or damaged the home. Now that we have moved out, Birdy has claimed almost $2,900 in "damages" or "excessive wear and tear" which the insurance company, Rhino, refuses to investigate or review evidence that I provided to the contrary. They claim "they have a responsibility to the landlord" and not to me as the policy holder. Seems like a massive scam to benefit the property managers and provide them with a middle man for cover. Will NEVER use either company again. read more

Birdy is, by far, the best property management company in San Antonio. They are on top of the game. Organized, precise, always on regarding contact and with a strict process regarding the selection of tenants. We are very happy to give Birdy the management of our house. read more

RUN, DON'T WALK AWAY FROM BIRDY (VULTURE) PROPERTIES. RUN! Scary company to rent from. They will overcharge you and blame you for previous damage. This is fraud! They know the damage that was from the previous tenant but they send the outrageous costs to your Rhino policy to collect. You will have to fight for your life to get those removed... IF THEY REPLY. They do not walk in integrity. Gads! Not to mention the insane charges just to move in! Low rent shown but by the time you get to contract, you have bled to death in Birdy (vulture) fees. When it's time for an inspection they will send you constant text and email reminders, demands, even in the dead of night, not even giving you 24 hours to get your schedule to reply. with the constant harassment I felt like I lived in constant scrutiny. I have stellar recommendations from many landlords on how well I keep and leave a property. I have always walked in integrity and leave a place like I found it if not better. RUN, DON'T WALK AWAY. I have never worked with such a horrifying company. read more

Stay far away from this company. We moved in after the 10 day period to complete the initial move in check list as we came from out of state, and they knew it. It took us two full days to clean, roaches, food, cooking pan left under appliances, used shower curtain covered in mold, cobwebs, filthy kitchen, doors and walls dirty, dryer vent stuffed with lent, broken water pipe for washer drain, flea infested yard, windows that dont stay open, squirrels and other small animals that constantly run in the attic confirmed with droppings throughout, carpet tack boards exposed, bathroom faucet that sprayed outward and we replaced day one, terrible kitchen plumbing odor that failed to be corrected causing us to eat out most days, required monthly air filter replacement which they sent wrong size for months, a $40 fee if you pay a bill online. I have pics of everything, which I also sent to them after we moved in with no apology. Ni also have video of everything the night before we left the next morning. This company has the gall to file a claim to charge me over $350 to include a broken blind I replace seen in my video, light bulbs that never worked when we moved in, another fee under $200 for the odor, that is their plumbing which I filed a report about with no resolve, and now wants me to pay over $500 for rental loss. As a former rental owner of multiple properties, I would have terminated Birdy Properties immediately. Thank God we are out. read more

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beware renting with them . they will file claims with you & not telll you what these claims are

If you want to be treated like a human being who is valued for being a customer look elsewhere. Not only is the application process incredibly difficult, but they feel the need to invade your privacy just 3 months after move in and take pictures of every single thing you have in your rent home in a means to either intimidate or make you feel unwelcome. I have had to repair the fence multiple times without being provided with extra fence boards for future repairs on our ancient decrepit fence. If you want someone to invade your home and charge you a trip fee if you don't allow them to invade your home then look no further! Do you want to have your maintenance requests shrugged off as low priority and never have the requested repairs made to the benefit of the landlord none the less then you have a golden ticket with PMI Birdy! The delivery from their personnel via email is passive aggressive at best and they will deny any request you make for a concession. This company is the definition of scumbaggery and they will try to screw you out of every single penny they can! This is the most unprofessional, incoherent, unjust, and despicable group of people you could ever imagine dealing with!! Do yourself a favor and run if you ever see a property is managed by this group of absolute scummy low life's because they will make your stay more unpleasant than you can possibly imagine and try to charge you for things that you should never have to pay for in a rent home! Literally every email and interaction was cross and they did not care to treat us like humans despite paying an astronomically high price for the house we rented. Think of your worst interaction with a landlord and times it by 10 and you are dealing with these jokes at PMI Birdy! I'm astonished that these scumbags think they can get away with how they treat people and what they charge! The best advice I can give is to boycott pmi birdy because you will regret ever being involved with this joke of a company! They will treat you like their worst enemy and charge you for the horrendous experience! This place should have negative 100 stars, but they probably pay for fake reviews knowing how these low life's operate. Seriously as a father and a good human being don't ever deal with this company! Choose any other option because you will be horribly dismayed with this company's service and delivery! There is no bigger blight to renters than this trash company right here so please take not of my rant because it is fully deserved! Look out for yourself and your best interest and avoid these greedy malfeasant losers at all cost this review is no joke you will regret any interaction with these people! Stay blessed out there and make sure never to use these lowly cowards for any reason! read more

Amanda, Carson was absolutely amazing! Her customer service was great. She truly cared and went out of her way to provide the best customer service. read more

I strongly discourage any HOA from engaging the services of Birdy Property Management in San Antonio. Our HOA had a horrible experience, so much that the membership insisted on their termination. They: - failed to fulfill their contract - failed to address work orders driving the community to a further state of disrepair - failed to provide legally required financial records/reports - primary contact frequently lied to homeowners and played favorites - particularly with board members - senior management did not respond to homeowner inquiries including when evidence supported facts of their team's failures - failed to follow laws or to encourage HOA management to follow laws - used substandard vendors leaving homeowners to wonder if they received kickbacks. The one positive was Sherry. When acting alone, she was responsive and professional. read more

I scheduled 2 viewings for a house. The morning of I received a cancellation for 1 property. The other property I showed up 5 mins early and no rep came at all. While I was waiting another person shows up to view at the same time as me. I waited 10-15 mins after the original showing time and no one showed up to show me the property. Then I get a text around 30 mins after saying thank you for viewing the property. So glad I didn't go thru this company. Coming to yelp and seeing the reviews just shows me they are trash read more