We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

I just wanna give kudos to Krystle Botello because she handled my situation so well I wasn't sure…read morewhat I was supposed to do but her informing me of my situation. I don't wanna disclose too much just made me more informed of what I should handle the situation so I wanna get kudos to associate as well as Krystle Botello she is phenomenal. Thank you for your guys help and God bless.

I honestly don't understand how this company continues to manage communities this way. Since…read moreAssocia Hill Country took over our HOA in San Antonio, communication has been consistently ignored. Emails go unanswered, calls are not returned, and getting a straight answer is nearly impossible. There are ongoing concerns about missing or delayed financial reporting, unexplained or questionable late fees, and a general lack of transparency. Instead of resolving issues, they seem to rely on delays, passing responsibility around, and hoping homeowners eventually give up. A few things I've learned: - Document every interaction -- emails, calls, dates, and names. - Read your HOA bylaws and financial disclosure requirements carefully. - Ask for one dedicated point of contact instead of getting bounced between "assistants." - Escalate early and involve the HOA board directly when responses stall. - Bring awareness to unresolved issues by sharing factual experiences and documented concerns publicly on community forums and social media so other homeowners stay informed. - If financial or compliance concerns continue unresolved, homeowners should familiarize themselves with consumer protection resources, state HOA regulations, and the appropriate oversight agencies available in Texas. The most frustrating part is not even the issues themselves -- it's the complete lack of accountability and communication. Homeowners deserve transparency, professionalism, and timely responses, especially when fees, reporting, and compliance obligations are involved.

The rental side of things is okay. A little quirky with having to do everything through the…read morewebsite and cell phone versus ever meeting anyone in person. The house has been pretty good overall and a decent value for the neighborhood. But the Maintenance Folks are absolutely the worst, with the worst customer service if you ever have any issues. They are rude, which is really the worst thing about them and they are in the least bit helpful. They are good at finding the least experienced and cheapest person to do a job if that is what you are looking for as a landlord, but as a tenant who pays on time and in full every month I expect things to get fixed and looked into a lot faster than these guys do.

Rent Werx is the worse!!!! I paid $1900 security deposit and when I moved, they charged me for…read morestuff that they said to not do when I moved out. I cut the grass before I moved and they didn't inspect until 3 weeks later!!!!! Of course the grass is going to grow! It's so much more! Don't use them! They take your money without a valid reason. I will continue to make sure people know how they do business. I have a number of friends moving to San Antonio and I'll make sure they don't use RentWerx!!!!!! Wish I could give the zero stars!!

We live next to a GSG managed property that is in the process of changing tenants. The previous…read moretenants did nothing to take care of their yard. The grass was dead, trees were not trimmed, and weeds were flourishing. There is a very large tree in the backyard that overhangs our property, and we asked the tenants to have the owner trim the tree. They said they would put in a maintenance request with the property management company to trim the tree, but nothing ever came of it. We live in a nice neighborhood and when my neighbor asked if he could trim my tree hanging over his property, I told him that I would take care of it. This is the norm. It's MY tree, right? Well, not everyone feels that way. Jump forward and there is now a sign in the front of the property that the house is up for rent again. I called the property management number listed and cited the address of the house. I told them I was the neighbor and that they had a tree hanging 3-4 meters over our common fence and asked them if they couldn't get the tree trimmed while they were switching tenants. They said they would look at it. Nothing happened. Over the next 1-2 weeks, I called, left messages, and sent emails which were all ignored and nothing happened. Then, we saw a tree service out trimming trees along the perimeter of the house that overhangs the sidewalk and the street. We thought, "Great! They will get all the trees." Wrong. They stopped there. After being ignored so many times, I got the address of the GSG office and went there on my break. Cortney, the owner, answered the door. I introduced myself and she was familiar with my complaint. We had a nice chat and she told me that they had a lot of turnovers at the time, that they took care of the outer perimeter because they received an official letter from the City, and that the team was now prioritizing work based on move in dates but that she would get the team back out there as early as the following week. Great, right? Wrong. No one ever came out. I now had Cortney's direct email and continued to make enquiries. The responses started out along the lines of "I will be out there looking at the property tonight/tomorrow and I will get back to you." But nothing ever happened. Then the response became, "The city signed off on the trimming we just did. That is why I'm not understand the issue still. The tree company the city and the residents all said it was resolved. I will look at it Monday." I am not sure what residents she was talking about as we were never asked. I told this resident didn't sign anything as they didn't trim the tree that is encroaching on our property, and I waited. And then, I enquired again. She responded, "I was there Monday and there is nothing touching the house we could see and I have had two separate tree folks go. Also - anything over the fence line you are welcome to cut as per our general counsel recommendation." So, basically, "FU, our lawyer says we don't have to do it." I checked with the City and there is no ordnance that says that property owners have to maintain their trees and not encroach on neighboring properties. There is one for city property, but not private property. So, at this point, we were pretty much screwed, and I paid $400 out of pocket to trim the neighbor's tree, that had been neglected for years, and get their branches out of my property. Had I found these reviews beforehand, I would not have been surprised by how poorly GSG communicates, how they say one thing and do another, and I wouldn't have expected them to be a good neighbor. If I were ever renting again, I would NEVER rent a property managed by this company. Other reviews say they don't care about the tenants. I can tell you they don't care about the neighbors. ETA: We live in Schertz, TX.

We had a water leak, gas leak, and mold all within our first month of move in. No proper inspection…read morewas done prior to move in and they couldn't care less. Cortney and her "team" are only good for collecting rent and even better at ignoring you. Inhumane and penny pinching "management".

Danny is not just an incredible realtor, he became a friend, and I'm incredibly grateful that I had…read morethe opportunity to work with him. As a first-time homebuyer in a brand-new city, I couldn't have asked for someone better to guide me through the process. Danny was patient, incredibly informative, transparent, and always made me feel like he genuinely had my best interests at heart. I learned so much from him throughout the entire experience. And he always took the time to make sure I understood everything and felt comfortable with each decision. What stood out to me most was how much he truly cared about me as a person, not just as a client or a commission. He made me feel completely comfortable being myself, took the time to really see me, and understood the vision I had for my future. Because of that, we were able to find the perfect home for me. Even after the purchase, Danny has continued to go above and beyond. Offering great recommendations for home maintenance and connecting me with trusted professionals when I've needed help. His support has made what could have been an overwhelming transition into a new city feel surprisingly easy and stress-free. I truly can't recommend Danny enough. If you're looking for a realtor who is knowledgeable, honest, patient, personable, and genuinely invested in his clients, look no further. I'm so thankful he was part of such an important chapter in my life.

I live in Austin and needed to sell a house in San Antonio. Danny was professional and great to…read morework with and he knows the market really well.

ACTIVE DUTY, VETERANS, AND MY FELLOW CIVILIANS DO NOT DO BUSINESS WITH THIS COMPANY…read more I had an extremely disappointing experience with Birdy Properties. After moving out, I was charged against my $1,695 security deposit and an additional $800 on top of that for several items they claimed were "excessive," despite leaving the home in good condition and documenting everything with photos and videos. The biggest issue was the carpet. I followed their move out instructions exactly and scheduled their preferred carpet cleaning vendor two weeks in advance for the last day of my lease. When the technician arrived, he refused to clean the carpet, saying it was "too excessive." I immediately hired another professional carpet cleaning company that same day, paid for the service, and provided Birdy Properties with the invoice. Even after complying with my lease requirements, they still charged me a $500 carpet replacement fee. I was also charged for pest control because they claimed there was a wasp nest near the roof and animal feces in the yard. I have video of the property's exterior before turning it over, and I could not find a visible wasp nest. I also do not own any animals, and my videos do not show animal feces on the property. What concerns me even more is that, to the best of my understanding, Greg Birdy is both the owner of the home I rented and the owner of Birdy Properties. That means the property management company making these determinations also appears to have a direct financial interest in many of the charges being assessed. As a tenant, that raises concerns about the fairness and objectivity of the move out process. To make matters even more stressful, I was given only 10 days to pay the disputed charges while preparing for official military obligations. I am formally disputing these charges because I do not believe they accurately reflect the condition in which I left the property or the efforts I made to comply with my lease. I have rented from multiple property management companies over the years and have never had an experience like this. Based on my experience, I cannot recommend Birdy Properties

This company is a horrible hoa manager. They bill quarterly and force electronic statements on you…read moreto ensure you miss your bill then tack on $30 late charges. Then when we request paper bills they ignore you and don't respond. In addition, my neighborhood has one community perk which is a gate that protects our subdivision and it's broken and open constantly. They take weeks to fix it and that is literally the only job for this hoa to manage. We have no park or pool, just a gate that is open 90% of the time. I tried leaving a review on Google and apparently they turned off their reviews to keep their fake news high ratings. Use caution when using this company, extremely unprofessional and unreliable.

If I could rate this company negative 10 stars, I would. Not only does this company not respond to…read morecommunication or complete work orders, they provide nonexistent customer service and simply do not care about their residents or their quality of life. Every attempt to resolve an issue is met with more and more excuses and no accountability. I have had outstanding work orders for MONTHS that have not been resolved. I cannot express how highly dissatisfied I am with this company.

Good luck getting anything fixed in a reasonable time manner. Good luck trying to communicate with…read morethem at all. They never answer their phone. Take days, if not weeks, to respond to the only way they do communicate, text messages. Random maintenance like pest control will just show up without any forewarning and just walk in. No knocking, nothing. Then didn't understand when I said they can't come in because I was in meetings for work. My CPS bill had been upwards of $380 during the summer of 2023. The house was well insulated, complete rock, and 90% shaded by trees. It should not have been any where near that high. Had an electrician come look at it and he said the main AC unit is pulling 27amps when on. Which was EXTREMELY inefficient. Average for the unit size is supposed to be 7amps to 12amps. They would not fix it. The window unit in the back guest house kept tripping the inline breaker. They would not fix it. Said to just use the back guest room as a storage area. The back guest room was one of the main reasons I rented the place. I moved out and iHeartRealty deducted almost half the deposit with extremely inflated fees. I can not empathize enough to stay away from this company. There is a reason their reviews have tanked since ownership changed.

I had such a wonderful experience working with San Antonio Full Service Property Management. Being…read morea first time home buyer I had no idea what to expect and found the whole process to be quite daunting, but SA Full Service took care of me every step of the way. They genuinely care about their customers and it definitely shows. I would not hesitate to recommend them to my family and friends or anyone else seeking property management services.

From the owner: San Antonio Full Service Property Management has a mission to provide both Property Owners and…read moreTenants with the most comprehensive, professional, and elegant service possible. We use the latest software and technology to prioritize valuable time in the day to day operations of property management, while maximizing profits for our Owners. Tenants can rest easy knowing we are here to assist them with all of their needs from helping them find their perfect rental home, to maintenance requests and rent payments, we assist in all aspects of the leasing process. Our goal is to keep our Owners stress free, add value to their properties and to keep our Tenants happy. We pride ourselves in our excellent customer service and continue to increase lease renewals, saving our Owners thousands of dollars in "make ready" and vacancy costs. If you are wanting to sell your home or are looking to buy a home, our licensed agents are ready to provide you with excellent representation and impeccable customer service.

Realtors available 7 days a week for walk in's if you have any questions or showings , bilingual…read moreRealtors and has a property mgmt sector for Residential Rentals. True resource center from the start of a rental, help with resource for credit repair, to finding the right lender that will work weekends to get a loan for a home of your dreams! They can list your home for sale as well. Consecutively won Quality Service Pinnacle award for over a decade! Ask for Edith!

Another amazing and smooth transaction with Norm Muller very professional and honest will do…read morebusiness with him again

-Marshall Henson! This man deserves a raise. I have no idea what he gets paid but it is not enough…read morefor the service he provides. My Wife and I have been renting around the country for the last 12 years. We have engaged with many property managers, none of which have been as pleasant to work with as Mr. Henson. From the application process, to the lease agreement, to move in and beyond, Marshall answered every question promptly and with the utmost professionalism. We are very lucky to have been placed with Mr. Henson. Daniel and Jessica Coffeen

Marshall is a great property manager along with Adela. My requests and questions are always…read moreanswered promptly. Last year my AC went out and they communicated with me throughout the whole process. Signing the lease every year is done with complete ease and no complications. I recommend Marshall and his team 100%. Thank you Aida C Current tenant since 2017