We live next to a GSG managed property that is in the process of changing tenants. The previous tenants did nothing to take care of their yard. The grass was dead, trees were not trimmed, and weeds were flourishing. There is a very large tree in the backyard that overhangs our property, and we asked the tenants to have the owner trim the tree. They said they would put in a maintenance request with the property management company to trim the tree, but nothing ever came of it. We live in a nice neighborhood and when my neighbor asked if he could trim my tree hanging over his property, I told him that I would take care of it. This is the norm. It's MY tree, right? Well, not everyone feels that way. Jump forward and there is now a sign in the front of the property that the house is up for rent again. I called the property management number listed and cited the address of the house. I told them I was the neighbor and that they had a tree hanging 3-4 meters over our common fence and asked them if they couldn't get the tree trimmed while they were switching tenants. They said they would look at it. Nothing happened. Over the next 1-2 weeks, I called, left messages, and sent emails which were all ignored and nothing happened. Then, we saw a tree service out trimming trees along the perimeter of the house that overhangs the sidewalk and the street. We thought, "Great! They will get all the trees." Wrong. They stopped there. After being ignored so many times, I got the address of the GSG office and went there on my break. Cortney, the owner, answered the door. I introduced myself and she was familiar with my complaint. We had a nice chat and she told me that they had a lot of turnovers at the time, that they took care of the outer perimeter because they received an official letter from the City, and that the team was now prioritizing work based on move in dates but that she would get the team back out there as early as the following week. Great, right? Wrong. No one ever came out. I now had Cortney's direct email and continued to make enquiries. The responses started out along the lines of "I will be out there looking at the property tonight/tomorrow and I will get back to you." But nothing ever happened. Then the response became, "The city signed off on the trimming we just did. That is why I'm not understand the issue still. The tree company the city and the residents all said it was resolved. I will look at it Monday." I am not sure what residents she was talking about as we were never asked. I told this resident didn't sign anything as they didn't trim the tree that is encroaching on our property, and I waited. And then, I enquired again. She responded, "I was there Monday and there is nothing touching the house we could see and I have had two separate tree folks go. Also - anything over the fence line you are welcome to cut as per our general counsel recommendation." So, basically, "FU, our lawyer says we don't have to do it." I checked with the City and there is no ordnance that says that property owners have to maintain their trees and not encroach on neighboring properties. There is one for city property, but not private property. So, at this point, we were pretty much screwed, and I paid $400 out of pocket to trim the neighbor's tree, that had been neglected for years, and get their branches out of my property. Had I found these reviews beforehand, I would not have been surprised by how poorly GSG communicates, how they say one thing and do another, and I wouldn't have expected them to be a good neighbor. If I were ever renting again, I would NEVER rent a property managed by this company. Other reviews say they don't care about the tenants. I can tell you they don't care about the neighbors. ETA: We live in Schertz, TX. read more

We had a water leak, gas leak, and mold all within our first month of move in. No proper inspection was done prior to move in and they couldn't care less. Cortney and her "team" are only good for collecting rent and even better at ignoring you. Inhumane and penny pinching "management". read more

From the initial contact Michelle and Courtney have both only been attentive and professional but they have the best customer service I've seen in a property management team ! I locked myself out of the house on a late Sunday evening, I called Michelle who contacted Courtney and I was back in my home within an hour ! They didn't make me feel bad about this nor complained at all!!!! They were amazing ! It's property management teams like this that give the industry a GOOD name ! Being in the industry myself I know what a good team is ... and they are that ! !!! Very happy with them . I recommend this team to anyone looking for a home to rent !!! read more

I recently wrote a review on google to which this owner took the time to comment by releasing personal matters of a business transaction to the public. Any professional business should know better to keep such confidential information such as the results of a business transaction private, such as approvals and denials I'm this instance. After reviewing several negative reviews, Cortneys behavior seems to be to air out ones dirty laundry to make the consumer appear foolish, a liar, and embarrassed. But instead, this approach only backfires, as this behavior speaks volumes of GSG properties and any consumer should be cautious of working with such a bully. This is a great example of the owners unprofessionalism and unethical behavior. Here is my google review: "Cortney was very horrible and unprofessional. She is very short and does not take the time to hear your questions, but instead shuts you up. She doesnt do a thorough analysis nor ask the right questions. She makes assumptions based on lack of information that could be easily addressed if she just asked. I provided above and beyond supporting documentation of what was asked and yet not good enough. She was upset I called her phone number and implied multiple times how I was an inconvenience by calling her "personal" number. If it is personal, then why would you call an agent from your personal number to conduct business? She was so upset about my call that she could careless about getting the house off the market. If you are a homeowner I DO NOT RECOMMEND GSG PROPERTY MANAGEMENT as Courtney will leave your home on the market for several months with her bad attitude and unprofessionalism. Star Rating: ZERO!" I have provided an image of the response giving back. See attached. The better way to respond would have to not respond at all and learn from the experience or to simply apologize and be held accountable of such poor behavior and tonality. We all get rejected for things out of our control but that is not the issue here. The issue is the arguing back and forth, the owner sharing her resume as to intimidate, and the poor organization of business and expectations. As a consumer we pay and suffer a loss when the owner isn't doing all that was agreed to do and then sabatoges ones opportunity because they failed or missed something on their part. And for the record, this woman was fixed on the fact that I called her personal number yet I had no other number for her as she was conducting "business" with an agent who was assisting me with the exact same phone number that I called her on. She also argued with me when I corrected her on some important deciding factors blaming the agent assisting me as if it was his fault when I asked her why she couldn't just pick up the phone and contact me if there were any concerns. She stated he was my agent and legally I must go thru him. If she would have done her job correctly, she would have found I have no legal contract with anyone to represent me nor act on my behalf for this transaction. This again is another example of her poor work. Tenure means nothing when you don't do a job well. Instead, only means you have been doing such job poorly for a very long time. Save yourself the time, money, and headache and go elsewhere. I am sure I will get another unprofessional response to this from the owner, which should be more proof to my points. Good Luck! read more

GSG Property Management - Property Management Near Me - San Antonio, Texas

No communication skills, takes a very long time to address maintenance request if at all. Cortney doesn't care about anything but money and will lie if she needs to. read more

We have been in rental,a little more than a year, so far any concerns we had were always,I mean always addressed in very reasonable time. We love the property, and it has been for us, a very good experience from then until now. As a matter of fact, they someone putting up a fence in the back. For my experience, I don't have a single complaint.I really can't say enough about how satisfied we are. read more

The communication was amazing and made me feel comfortable during the process of renting my home.

Very professional with lots of experience on dealing with tenants . Cortney is a no nonsense lady she makes my life a lot easier managing my properties read more

I would jave given zero stars but I cant! Courtney Gill is a horrible property manager who not only lies, but is full of smoke and mirrors. She has ripped me off multipl times nd ignores call and texts to the point that I wanted to fly down and talk to her in person! Also, she tries to make it seem like it your fault and not hers that she selectively ignores your important messages and has cost me more than I care to remember over the short period she represented us! I dont even want to spend more time on the numerous specifics because time would be more money! I just want to warn people to steer clear of her any way you can, while you can! read more

GSG Property Management goes above and beyond every time I have a client who needs a rental property. They tailor the needs of their clients with the needs of my renter. The goal is to make living your best life such an enjoyable experience. Communication is excellent! You will not find anyone better for your rental home needs! read more

Cortney with GSG is the absolute best! When my AC went out she offered to let me stay in her guest house until the part came in. She ended up getting someone to fix it within 24 hours. I would highly recommend GSG properties! Cortney went above and beyond with her quick response! read more

This lady is intentionally nonresponsive to approved prospective tenants. She is unprofessional and discriminitive. The house we saw needed some painting, walls repaired, mold removed and checked to ensure no water leaks and cleaning. However because she did not want to list these items in the lease she intentionally ignored our request after we were approved for the house. This lady only wants money, so stay away. Scammer, fellow Veterans do not do business with her. She also has complaints on the BBB website Horrible lady! https://www.bbb.org/us/tx/san-antonio/profile/property-management/gsg-property-management-0825-1000105472 read more

Cortney is a terrible property manager. She does not respond to communication. She does not provide monthly statements. I had her manage my property for a year after another agent highly recommended her and she was nothing but a headache. Never answered emails or questions, did not provide monthly statements, basically just ignores clients. I was incredibly close to filing a complaint with the Texas board for unethical behavior. Would have done so if the property in question wasn't being sold. read more

I bought a building managed by GSG almost two years ago and kept them on to manage-best decision I could've made! Cortney is extremely professional and goes above and beyond to take care of every issue that comes up. I could not recommend them more! read more

I had GSG manage several of our properties, and had problems with make readies. Roaches were painted over, appliances were left nasty, and properties were treated to the property managers standards. I personally started getting involved with the walk throughs after move outs so as to avoid miss understandings, with the property manager. Things were not completed, and when questioned all I got were excuses, and the buck passed on. Why was I fighting with someone I hired to keep my properties up to my standard? I eventually had to get my own crew to go out and do the make readies to my standard! I finally came to my senses and let her go. read more

If I could give them NO stars, I would! Avoid this property management company at all costs. They skew the books at the end of a rental term in order to avoid paying what is due to tenants. It is simple math, but for some reason they can't figure out how to accurately pay what is due to folks. They told me that our rent was increased for the last month of our term when we were in fact under contract for several more months (military clause). This is illegal and they don't seem to care. They can't figure out how to prorate rent properly and I've been fighting them since we moved out in May 2016. This whole thing is over $61.29 that they owe us. They never respond to phone calls and they've stopped emailing us back. I really hope all this negative publicity is worth it. Again, avoid this company at all costs. Take note: they do not take care of your property if you are looking to use them for property management. They are supposed to do quarterly inspections per the lease and they came out to the house three times over a one and a half year (almost two years) tenure. read more

Very unprofessional! It was supposed be move-in ready.Everything was wrong with this place The carpet was dirty filthy, aand they didn't maintainthe yard, the AC kept running nonstop, they had the cleaning crew they didn't do a really good job, I constantly had to email and called. All I can say it was a nightmare for me my husband. Just because it looks nice on the outside doesn't mean it works in the inside read more

PLEASE NEVER RENT FROM THIS MANAGEMENT COMPANY!! Cortney Gill will rip you off! First moving in, we got our keys late. Then had to spend 2 days cleaning! It was absolutely disgusting: hair stuck on the walls, food and glass on the kitchen floor, dirty toilets, very dirty air filter, screws and nails on the floor (we have kids) and carpets were disgusting! The carpet pics are from when WE carpet cleaned on the day we should have been able to move in. We almost backed out! I moved out when my lease was up (April 2020, during Covid 19 going on). I couldn't get people to come out to clean during this time so I DEEP CLEANED the house (10x better than what we moved in) and carpet cleaned it twice! We patched up screw holes and painted over them with the paint that the owner or management company had it the garage (exact same color). Dispite all of this $600 was taken out of my security deposit for mix matched paint and another $225 for cleaning fees! I have requested pictures to show cause of these charges and have yet been provided any after 2.5 months from the move out day. Cortney's communication is pretty much non-existent! read more

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I would give zero stars if I could. She stole from me. Falsely said I had a doggy door and had to change it after I moved out. I didn't even have animals. I had automatic payment for rent. Instead of making sure her clients had their last month's rent accurate, she took the entire amount then refused to give back the difference once I brought it to her attention. I emailed her and she denied not giving it back even though I had receipts for it all. She claimed she would look into it but never made things right. She stole from a single mom. The house was spotless when I moved out and she still took out cleaning fee from the deposit. So, not only did she take rent that didn't belong to her, she made false accusations in reasons why I didn't receive all of my deposit. Let's not forget the fact that they didn't change the locks from the previous renters or the fact that they were told about an electrical problem on a room and never took care of it. The home was nice and I felt bad for the owners because they don't even live in SA and are unaware of how their house wasn't being taken care of. And by her, I mean, Cortney Gill, the owner. read more

As a long-term landlord myself, I sure would not be impressed. Trulia pops up new rental property, but only a pic of the front of the house, no more, not on Trulia or MLS or realtor.com. I sent a message requesting info through Trulia several days ago and got no response. Called the number on the listing, asked for the agent named, and was told to go to their website for pics--and the house isn't even listed. Obviously don't have their act together and they are not making it easy for prospective tenants to obtain info. read more

Leasing rip off. I hired Kristy Paredes to lease a home. She did not properly qualify a tenant and I ended up having to evict them. Very unprofessional. Steer clear. read more

Very much not impressed. We are a family that was moving back home because My husband was being deployed.. The house was no where near ready. Two bathrooms broken. Stove broken, holes everywhere., garage opener broken, blinds not working, and It smelled like pet pee through out the entire home! When I called the property manager she stated that it was not her Job to fix certain things and it still I'd livable. I refuse to live there with my children, Which also included a baby. It definitely is not move in ready, especially for the amount of deposit and first months rent we paid . On top of that she wants me to continue paying rent And utilities on a home that was not even move in Ready, which it states on the lease. Very poor experience. read more

The worst scammers the house they rented had termites in the walls they scammed 1200 dollars the doors do not lock the appliances they claimed are new do not work the patio in the back is a hazard my daughter got shocked and got bit my ants black ants they have holes in the Garage trash and the locks do not lock we paid to move in and we left all of our belongings unsecured read more

Be very careful if you're going to rent a property from GSG property management. The owner Courtney Gill is a very rude person and also disrespectful. She like to hang up on you and like to take personal calls as she's talking to you. She will not respond to any of your calls or emails as she will tell you to email any questions. You will never get a response back from her. If you ever fax or email or send any type of paperwork to her make sure you save it and make a copy for yourself because they like to lose your information. I had fax her my 30 days lease notice saying I was going to move out. She said they never got it and now telling me I broke my lease and charging me months of rent that I am not responsible for. She also put damages on me that I've asked for pictures of it she's never send me pictures of damage of the house. She will charge you for things that don't even apply to you. And once again when i call her about it or email her about it she would not reapply back to me. read more

This company is the worst set of professionals that I have ever come across. I moved into my property august 2014. The home was not in great condition. I had to get the carpet shampooed, wipe out cabinets, and sanitize the refrigerator before moving in. Blinds were also broken and I had to replace them myself. No biggie I thought to myself. My children and I had somewhere to stay. I then notice that there is mold on the ceiling in the corner about 3 feet in length. It took a month to have that issue taken care of. Cortney charges for everything, The A/C went out and I was charged, I had never been through this with a landlord before. If something was broken due to normal wear and tear on the property the landlord is responsible. I got to the point where I just started fixing issues myself because I knew I would be charged no matter what. ...........lets fast forward, I decided I was not going to renew my lease in June 2017. Sent Cortney my 30 day notice, and we moved. Prior to vacating the property I had the carpets professionally cleaned, and it was minor sheet rock issues in which Cortney sent out her the company handyman to fix. he informed me that the repair would be 90 dollars, but he was not going to repair it because Cortney would probably request the house be painted since I had lived there 3 years. My walls were clean, no writing, marks, or anything on them. Mind you, we had no fresh anything when we moved. On 3 separate occasions my former neighbors telephoned me and told me that the property had been broken into after I left, and on the third occasion the burglars were caught inside the property by police and arrested. I have video evidence and a case number. I don't know what damages the vandals caused, but its not my problem seeing as I turned in the keys 2 weeks prior to that. I was informed on today that I would not receive my security deposit back which was 2400 due to damages, they replaced the carpet and repainted the house. carpet 800, repaint 1900. which I am being charged for. I just don't understand how I could be held responsible for damages done after I vacated. I spoke with Cortney and she assure me that I would not be held liable for any damages after the keys were turned in. After I phoned Cortney to question these charges she refused to speak to me and told me to either email her or take her to court. And hung up in my face. please don't ever ever use this company. They are a bunch of crooks.... read more

Renters and Realtors Beware With almost 19 years active military service, 12 of which my family has rented a home, this is the worst experience that we have ever had with a property management company. Cortney and Kristy made false accusations when we moved out and wrongfully withheld $500 from our security deposit, failed to complete critical paperwork relevant to our lease (causing us to move 35 DAYS before I had to deploy for 5 MONTHS), took weeks to months to respond to service requests (to include significant safety issues), and took over three months to pay our realtor his commission for finding the property for us. Read on for more information, to include specific dates and wait times for each of the aforementioned statements. 1) Corney accused us of re-painting the walls in the house when we moved out and not matching the paint color to the existing color. She and the property owner spent over $2000 to have the entire house re-painted and charged us $500. However, we did NOT paint anything upon moving out, nor do the photos show new paint. The move-in photos and move-out photos were taken in different settings (i.e. - blinds open versus closed, lights on versus off). I can provide a side-by-side comparison of the photos to anyone who requests to see them. It's better to understand how you will be treated by GSG Property Management before becoming a customer. 2) Our realtor found the property for us, contacted Cortney from the living room while we were looking at the house, and asked for a three year lease. She said no problem. When we arrived at GSG Property Management to sign the lease, we noticed that it was only for nine months. We immediately pointed this out to Cortney, she contacted the property owner, and he agreed to extend the lease for an additional ten months. However, trusting that Courtney would complete this task, I failed to follow-up with her to ensure that the paperwork was completed. To my surprise, 35 DAYS before I deployed for 5 MONTHS, Courtney said that we would have to move at the expiration of our lease. I commented that it wouldn't be a problem because we had another year on the lease. She responded that the "property owner thought the same thing, but I just pulled your lease and it expires in August." In short, if you do decide to use GSG Property Management, be sure to double- and triple-check their administrative work. Failure to do so could cause significant problems for you and your family, especially if you are active duty military. 3) We submitted a request to have our A/C repaired on Wednesday, 25 May 2016. The repair wasn't actually completed until Saturday, 18 June 2016 (3.5 weeks). It goes without saying that Texas is hot during the first three and a half weeks in June. 4) We submitted a request to have the oven repaired or replaced on Tuesday, 2 February 2016, because the old stove created the smell of gas in the house and CPS Energy put a tag on the oven that said we were not allowed to use it. It wasn't replaced until Wednesday, 17 February 2016. We had to cook on our grill and in the neighbors' houses for over two weeks. We couldn't even boil water. 5I The house was in terrible condition when we moved in. We couldn't even put away dishes in the kitchen without first cleaning every shelf, drawer, and cupboard because everything was sticky. have an e-mail exchange with Cortney between 11 & 12 January 2016 where I commented that the previous tenants in the house did little (if anything) to maintain the house. Cortney's response said, "The owner knows the previous tenant did a number on things." In a separate e-mail dated 2 March 2016, Cortney states that the previous tenants were evicted. I point this out because I feel like we're being charged for the previous tenant's mistreatment. 6) We notified GSG about exposed nails on our fence on 12 January 2016 and requested that it be repaired. It was not until we sent a request on 1 April 2016, after a section of the fence literally broke off from a pole, that GSG finally sent someone to repair it (not including a reminder e-mail that I sent in 12 March 2016). 7) We tried to be understanding tenants, as well, because we were property managers for a home that we were unable to sell at a previous duty station. I notified GSG on 12 March 2016 that the water heater had a crack. Kristy responded via e-mail on 16 March 2016 that GSG was aware of the crack in the water heater (although they never told us). We told GSG via e-mail that we would keep an eye on the water heater and our water bill. If the leak worsened or our bill jumped, we would let them know. However, we didn't want to overload the property owner with appliance bills because he had just replaced the oven and microwave. In short, we tried to be as reasonable as possible for both the property owner and GSG. 8) Our realtor found the property for us in January 2016 but did not receive the commission for over 3 months. read more

These were the worst people to work with! We were renters who took EXCELLENT care of the home we rented. We paid multiple months rent in advance to lessen the hassle for them. The AC went out TWICE in AUGUST and they wouldn't fix it for days! The shower in the home developed a bad leak into the downstairs chandelier and we let them know immediately! We waited 2 MONTHS to get the shower fixed and then they left a hole in the ceiling unrepaired for a 1 MONTH after that. We could've ruined the homeowners home by continuing to use the shower once the leak was discovered but as good and decent human-beings we didn't, so they left us with the use of the shower for 2 months. They constantly ignored our emails about anything. They rarely answered their phone. They claim to do quarterly inspections on the home but stop by much more frequently than that. The homeowner was invasive and would go to the rent-house MULTIPLE TIMES without informing us and use his lock to enter what I would consider our home without permission or notice. This was a complete invasion of our privacy! We didn't have any problems with inspections because we understand that people need to ensure their home is taken care of but this was uncalled for! In addition to the horrible treatment throughout the entire lease agreement, once we were moving out they started showing the house to possible new tenants without letting us know at all. We understand that they need to show the house, but letting us know was necessary. We own a lot of valuable things and they were showing people around our home without our knowledge. ALSO once we were moved out we hired someone to clean the yard and make it look nice for the new tenants - as a nice gesture, not a requirement. GSG Properties then tried to charge us $815 for YARD CLEANUP taken out of our deposit. We are now only receiving $10 back from our $1645 deposit. They charged us rent for May 1-6th, WHEN OUR LEASE WAS UP AND WE WERE MOVED OUT AT THE END OF APRIL AND THEY WERE INFORMED OF THAT. They charged us $399.16 to clean the home which I personally cleaned myself before turning in the keys. They are attempting to charge us for scratches on the hard wood which were done by previous tenants and they not only knew about it but told us the previous tenants did that before we moved in, because during our time living here they, without informing us, sent people from home depot to give them an estimate to fix the scratches. They are also trying to charge an additional $150 to say we made the property inaccessible. I would like to know how we can even make it inaccessible when they have a key to our home and visited it many times without our permission. We were never informed that we were responsible for the "make ready" charges that most home-owners are responsible for, so they also charged us $248 for those. This was by far my WORST experience renting a home! We were honest people who took very good care of the home that they seemed to not give a crud about. Then they proved to be crooks that did not return our entire deposit that was given at move-in under terms to cover "damage beyond normal wear-and-tear". read more

We are homeowners that had to PCS and decided to get a property manager to rent our home. Horrible experience with this company! It took two weeks just to get our house listing correct and still didn't list on all the places they tell you. They have horrible communication and she does not return your calls within the 24 hour period and if you call her office her staff is just as rude and will always say she's out or on a call. We sent so many emails without getting a response! Rent money is not deposited in a timely manner either. Needless to say we ended our agreement after only one month... It is stressful enough being a military family and you would expect to be able to trust your property management. Do not waste your time and money! read more

Do not ever use this company! I repeat... DO NOT EVER USE THIS COMPANY! They make you believe they want to help you when they actually just want to take your money. I do not recommend them. I have had several issues with my rental property since I moved in & they have not been fixed. I have called numerous times only to be lied to. I have emailed and called Cortney & Kristy & they are both liars! They care nothing about their tenants only about the money. I would refer to them as slum lords. If I didn't have to put a star they would definitely have none. I'm very dissatisfied & if I ever see their name on another property I will run the other way! I recommend you do the same. read more

I would never recommend this company. They never return your calls. When you do report a repair needed the tell you that you are becoming a problem. Cortney the owner does not care about the tenants and talks down to you and does not have time for you. if she even calls you back. The company is a perfect example of a SLUM LORD. read more

As a tenant, they put your needs second. I've had to battle with them because they are not on the side of the tenant. I've rented before in the Valley and they were so professional. I thought all realtors would be the same - was I wrong!!! The person in charge is rude. I would not recommend them if you want to lease a proprerty. read more

I do NOT recommend anyone moving to use GSG Property Management. The day we moved in back in August from out of town we gave them a list of repairs when we walked the property on the discrepancy sheet and the property manager responded saying they wasn't fixing any of it. She made a point to tell us in the lease it says as is. One of our many complaints was that we are having issue with the outside garage door remotes. Her response was to change the battery and the owner didn't have to give us those they were given to us as a courtesy. The garage door has no other way to enter it from the outside so my question to her was/is how would be able to enter the garage from the outside of the house without remotes...I still haven't got an answer. We have changed the battery and the remotes still didn't work. Since then she finally sent the maintenance guy out in October and he realized the whole system was messed up and couldn't fix it and stated the property manager will have to get a garage door professional to come out. She still hasn't reached out to us to give us an update on this. Now anyone can freely come and open the garage door because the wall garage door opener doesn't work either. I have sent several emails to her about her lack of customer service and now in November we are still on the issue with the garage door with the original repair request and more and now anyone can freely come and open it from the outside being there is no way to lock the garage door. We are a military family and moved around a lot...this is absolutely the worse property management company we have done business with and tell anyone not to give them your business. The property manager is very rude and unprofessional. read more