Do not use this Property Management. We rented a house from them. And the house had a beauitful…read morefireplace which is one of the reason we rented it. Then we find out that the fireplace was not for use. They said it was an oversight on listing the property. We lived there a year and moved out. We put $1850 for a security deposit and a $300 cleaning fee. All Honestly we did leave several thing behind which they charged us $225.00 to dispose of which we deemed as fair. Then they charge $117.00 to replace 4 light bulbs. 2 in which we know was not out. The charged us us for everything. Carpet cleaning, exterminating the property disinfecting, painting, texture. They nickeled and dime us to death. After all said and done we are only getting back a little over $200.00 dollars. They are a bunch of crooks. Stay far away from them. They won't return calls for days if they do then. You email Phil and you get a response form Jon. Neighbors told us stories about previous tenants.

My husband and I both had the displeasure of renting from one of rooftops properties that they were…read moremanaging for over 5 years. I know many may wonder why rent for over 5 years, honestly, I wish we had moved sooner and the majority of the things that we went through, we probably would have never gone through. But never in a million years have we ever had to deal with landlords who are like this or even property management. First, I want to say many people break a lease every day, this is something that Philip and his team have to understand. People are going to break a lease and when they choose to break a lease then obviously, we are going to know the consequences. Philip, we don't know you like that we're not cool like that and for you to sit there and treat us like kids, we're grown adults, but you constantly reminded us that we will never, and I quote from Philip I'll have screen shots, so people are aware of how Philip treats tenants. So, I want to make sure that no one ever uses this company for getting tennants or renting. But he stated and continued to remind us that we will never find another place to stay (Mind you Philip if you're reading this, we got another place to stay ok so you're wrong.) He stated it was not very smart of us to break our lease. I feel like we were very smart to wait until we had another place to stay before we broke lease. So imagine constantly getting a message stating you'll never find another place to stay. We gave this company ample enough time to say hey we're leaving; a 30 day notice actually. This was plenty of time to maybe go over some options with us. We would have been more than happy to make this transition way smoother than what has been going on. Whether we needed to find another person to come and stay at the property or whatever. We know plenty of people who would have loved to rent out the home even for a couple of months until the lease was up. This was never discussed with us. Philip automatically jumped to the conclusion we won't pay the rent (which we haven't) and continue to tell us that we will never find another place to live. The first couple of years living at the property, we never really had any problems every year Philip would come by and just do a walkthrough of the property to make sure that everything was in good shape. Then he'd leave. Later on when we stayed there I don't know if its cause they hired someone new and his name I believe is Jon, the first moment he came through the walk through everything was nick picked and stated it needed to be fixed otherwise we would be kicked out. So we have been constantly threatened we where going to get kicked out or evicted whatever. There was a toilet paper holder that we have been asking them to fix and they where supposed to be fixed since move in. (Philip I'm still waiting on my photo that the toilet paper was attached to the wall when we moved in. We still have not received that picture that you promised to send.) So, yeah, they fixed it and then guess what they charged us for it to fix something that they were supposed to fix since WE MOVED IN. A bit of advice for anyone don't move into anywhere if there are things that are broken make sure they are freaking going to fix it before move in. Then without even telling us, they ASSUMED that the light fixture on the outside was broken and so they fixed it and yeah you guessed it we got charged to fix that as well. Also, Philip for the record the light fixture was not broken. when you go to the house to do final walk through or whatever and you start cleaning up for the new tenants once again people read the other reviews don't move into a property managed by rooftop. Philip when you do your walk through and clean up you will find the missing part that you assumed was broken off in the garage that you charged us for. Now mind you, before earlier in our years we lived there they never charged us for anything now all of a sudden, they wanted to start charging us for things.I also would like to say because you don't know what people's money situation is, you don't know if they can afford an extra 50 100 dollars on their next month rent. So, give people a heads up before you start charging them and let them know hey this is how much extra it's going to be to fix. Then your tenants can decide if they can afford that. We didn't know how much everything was going to be and added to the rent until it was all fixed and then we had no choice but to pay it. I'm at least glad that I could pay the extra amount that was put on our rent. In the end I honestly feel bad for the homeowner because of how we left. I wish I could reach out to her and just give her the money we owe, and so she knows how tenants are being treated by Philip and so she knows why we left. Maybe she'll have a second thought of using rooftop property to manage her property. Potential homeowners looking to use this company, is this how you'd like your tenants treated? Screenshots below.

Writing As a long-time client and homeowner with multiple…read moreproperties, I can confidently say that working with this management company has been one of the best decisions I've made. Over the years, they've consistently demonstrated professionalism, reliability, and a true understanding of what it takes to manage properties effectively. A special thank you to Kara Brumgard, whose excellent service truly stands out. Kara is responsive, knowledgeable, and always goes the extra mile to make sure everything runs smoothly. Whether it's handling tenant concerns, coordinating maintenance, or simply keeping me informed, she does it all with care and efficiency. It gives me real peace of mind knowing she's managing my properties. From handling tenant communication and maintenance requests to ensuring my properties stay occupied and well cared for, the entire team has always gone above and beyond. What I appreciate most is their proactive approach--they don't just react to issues, they anticipate them and address things before they become problems. Managing multiple homes can be overwhelming, but they've made the entire process seamless and stress-free. Their communication is clear and timely, and I always feel confident that my investments are in good hands. If you're looking for a management company that treats your properties like their own and values long-term relationships, I highly recommend them. Their consistency and dedication truly set them apart.

Worst experience with a property management company ever. Did not communicate when they were…read morehaving someone come to replace the roof till day before when I stated I work from home and the disruption would cause issues with my work. The person sent to the rental for general repairs looked and acted like he was on cocaine. Was charged for things at move out for things the cleaners I hired did but because people came into the house after move out I was held accountable although I had phot evidence that things were clean. Over all very unprofessional. Was.told to pay to the end of the month then told they wanted me out before the 30 days I paid for were up.

-Marshall Henson! This man deserves a raise. I have no idea what he gets paid but it is not enough…read morefor the service he provides. My Wife and I have been renting around the country for the last 12 years. We have engaged with many property managers, none of which have been as pleasant to work with as Mr. Henson. From the application process, to the lease agreement, to move in and beyond, Marshall answered every question promptly and with the utmost professionalism. We are very lucky to have been placed with Mr. Henson. Daniel and Jessica Coffeen

Marshall is a great property manager along with Adela. My requests and questions are always…read moreanswered promptly. Last year my AC went out and they communicated with me throughout the whole process. Signing the lease every year is done with complete ease and no complications. I recommend Marshall and his team 100%. Thank you Aida C Current tenant since 2017

We worked with Lusi Dennis and our experience was awful. In the 4 months we were tied to her she…read moregot us three showings and we had two open houses where no one showed up. When we first put our house on the market an investor offered a lowball cash offer, which we declined (but stayed in contact with). Three months later we had to 48 hours to close on our new house or lose it so we asked Lusi to contact the investor to say that we were willing to take the offer. She didn't even bother to reach out to them for several days, which meant we lost that opportunity! In the end, MY HUSBAND found another investor to sell our house to. We contacted them, negotiated, and sold the house. But guess what?! Lusi still got close to $18,000 for US selling our own house. I have no idea what she did to earn that money.

Another amazing and smooth transaction with Norm Muller very professional and honest will do…read morebusiness with him again

Moshko Properties was the best company i delt with for my property management and made it an easy…read moreexperience for me for all my home transactions, was able to do my sells and buys. Backed by a law office that knows what they are doing. I love it when my properties are managed by my lawyer Max. He really values my time and i appreciate that.

Been working with RentFlow Property Management after dealing with another management company before…read morethem. I can say RentFlow Property Management are Real Pros, providing great services for fair pricing..I'd like to thank Jenny M. for everything from getting the house ready, to advising what is best for the all parties. If there ever is a time to use the phrase "Stress Free", this was the time.

Working with Bertalicia Perez to buy a house in San Antonio was almost a God-send for me. I was on…read morea major time crunch due to this year's schedule, and had I worked with someone else I may have ended up just having to wait until next year to buy a house. Not only did I have about 45 days or less to find, close and move into a house I had very specific requirements for what the house had to be now, and accomplish later. Lastly I'm a VA buyer so the house needed to pass a much higher inspection in order to even get the loan. Fortunately for me Bertalicia was highly competent, extremely compassionate, worked like she was hungry, methodically intentional with her searches, and aggressively resilient when it came to writing the offers. She didn't just get me what I wanted she got me things in the deal I didn't even know existed or were possible. Last time I bought a house I went through 12 realtors. Not all for good or bad reasons it was just the way it happened, but this time I got lucky and found the right realtor the very first time. As well as the last time, because I will not be using anyone else other than her anymore. If you have any questions at all call and ask for B. She will take away the anxiety of a major purchase, make what's important to you the things that are important to her, and of course take care of you from start to end.

Working with Scott to sell my property was a game changer, I was nervous due to my previous…read moreexperience the last time I listed my property and the way they do things is a complete 180! He listened to my needs, understood the market and got my property sold QUICKLY at top dollar. Highly recommend checking out this Scott & his team!

Horrible landlords and brokers. Robert Libby will blatantly ignore you if you confront them on how…read morethey haven't bothered to change your locks or other concerns. The maintenance is hard to access in emergencies and they're the textbook definition of predatory landlords. Don't recommend.

This is a great company! When I first moved to San Antonio, I rented from them. They were very…read moreattentive and would fix any issues that I had. The apartment I rented was on Magnolia Ave. They are very charming apartments! I would have loved to stay there. I ended up purchasing a house a few blocks away. I'm in the military, and a year after purchasing my home, I moved to Hawaii. Well, I asked Rob Libby with GIC Properties to manage my home. They found a great tenant! I am very happy with GIC Properties and I really trust their professionalism, even when I'm all the way in the middle of the Pacific Ocean!

I had such a wonderful experience working with San Antonio Full Service Property Management. Being…read morea first time home buyer I had no idea what to expect and found the whole process to be quite daunting, but SA Full Service took care of me every step of the way. They genuinely care about their customers and it definitely shows. I would not hesitate to recommend them to my family and friends or anyone else seeking property management services.