Patty Gonzalez took care of me as I sold my home while traveling. She was patient and worked with…read moreme on any problem that came up. Thanks Patty!

I was transferred out of town for work for a few years and decided to rent my home here in San…read moreAntonio and I absolutely regret it. They pick the first tenant that applies not necessarily the best one and then charged a percentage (about $200) for just processing payments. On top of that they always side with the renter, every thing was considered "wear and tear" to them. When the tenants left they had scratched up our floors and dented our gutters in the front of the house, broke one of the plantation shutters. We were charged like $300 for house cleaning but when we got there it was grimey and it looks like they just did a mediocre job overall. They don't actually check the work of the third party vendors they hire. It's so darn annoying that you trust these people with managing a home but it was just a heartache overall. On top of the "management fee" they'll charge an extra amount to do inspections. I figured all that would be included with their fees. ‍

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)

Do not sign a lease with these people…read more They demanded replacement keys from tenants after misplacing the keys to every unit in my building. They harass us over made-up infractions to collect fines. They knock like cops when they come by, and they come by all the time. You will be miserable if you sign a lease with Real Property Management Alamo.

Haven't even leased a property yet and Can't manage to get ahold of anyone they are extremely…read moreunprofessional Can't get anyone on the phone and When i did manage to speak to someone they were extremely rude Don't even waste your time here..

POTENTIAL RENTER, BEWARE! I recently attempted to Lease a space from this Questionable Company,…read morePyramis Company, where they make you pay 400.00 just for processing your application with no refund. I was met by a Company representative named, Bryan who said he was the President or Vice President of this Company. He showed me the Rental Space and I agreed to Lease. I was then informed that I was to download the application and submit it online. That was impossible to do because you never get passed verifying your email. After many unsuccessful attempts by phone and email to contact Bryan, Mark and even another Staff member who did their apartment management, I then gave up. The rent was very reasonable and my intention was to pay for the entire year up front. I passed by the Property yesterday and noticed that the space was leased. There is certainly no indication that Pyramis Company is honorably representing the best interest of the Owner of this property on Rough Rider, San Antonio, Texas. With this Post, I am hoping that in some way it reaches the Property Owners and informs them of how poorly their interest and Property is being administered. I believe as potential Renters we at the very least, deserve to be treated with respect when you represent the interests of the person you work for.

absolutely HATED renting from here. As many reviews stated, once your lease is signed, there is so…read morelittle communication it's laughable. It's also stated in your lease contract you must notify them TWICE of any problems / repairs & they will NOT respond unless it was the second notification. It got to the point I would email them & just copy, paste, and send the same email the next day. They required us to download an app to use as our move-in check list. It was mostly in Chinese & just felt SO suspicious. We refused to use it & requested a paper check-in sheet. We caught on to how these guys operate & made notes of EVERYTHING & took pictures! The house was absolutely disgusting & it took us basically harassing the office to get someone out to "clean" it. It started out well, but was ultimately awful because it was ONE person for a large house AFTER we already moved. The carpet was absolutely filthy & was most DEFINITELY not cleaned by the previous tenants - I know from the copious amounts of long black hair, fur, and stains found everywhere. We checked, many spots were pet urine & lit up like a Christmas tree under a black light. The tile floors were so dirty it turned my feet black because I thought it was ok to walk on after it was cleaned - spoiler alert! It was not ok. The fridge smelled like rotting fish & obviously had "fish juice" in the cracks between the tempered glass & plastic edges of the shelves. We brought this up to Katie before she even left but she said it was fine. Really? Do YOUR kids use a fridge that filthy?! We refused to use the fridge, stuck it in the garage and had to spend $1K we didn't have for something that was supposed to be provided. Getting things fixed was an absolute nightmare because all repairs had to be routed through the owner AFTER contacting Pyramis twice. The stove was NOT heating properly & we tried to get it fixed, but the repairman said it was fine. It was the right temp when he turned it on low AFTER he checked it on high, but it was the LOW settings that didn't work! So, when he checked the "low", of course it was warm! We had to either burn food on the stovetop or make it soggy in the microwave, but the stovetop works just fine! Right. I called about everything that was off, broken or an issue. We were informed that it costs the homeowner $100 for every service call. Then it was insinuated that WE would start having to pay for the service calls - that's a great big NOPE! We just didn't bother getting things fixed... except the roof leak. THAT was an emergency and was close to caving in (said the roofer). They knew we took lots of photos moving in, and also took copious photos moving out, so we DID get our entire deposit back. We were paranoid about it after we read the reviews and AFTER signing the lease. There is so much more, but I just need to move on. I hated living there so much it gave me the kick in the pants I needed to buy our first house. Avoid this money pit.

We recently purchased a home in New Braunfels as an investment property, and working with our…read moreproperty manager has been an excellent experience. He handled everything quickly and efficiently from the start and delivered exactly what he promised. He is very responsive, responsible, and easy to communicate with, which gave us a lot of peace of mind as out-of-town owners. We are extremely happy with the service we've received. We've already recommended him to a friend and would gladly recommend him to anyone looking for a reliable property manager.

From the owner: Hiring a property manager is almost as easy as just turning over the keys and collecting a check…read moreeach month:) We would handle every aspect from finding a great tenant for your home, getting them settled in, and making sure everything goes smooth during their lease. We provide on demand pest control, and HVAC air filters for all of our properties, at no cost to you. Rent is collected electronically through a PM software called Appfolio which allows tenants to submit maintenance requests and communicate with us through the software. Owners also have access to the software so they can submit requests, download monthly and annual statements, and communicate with us as well. We try to keep our fees simple and all inclusive, without any of the junk fees that some management companies charge. Our in-house maintenance team can handle most repairs, and at a cost usually significantly less than hiring a third party vendor. But we do have relationships with area vendors if the issue is something our team is not licensed or trained to complete. There are many choices when it comes to choosing a property management company, so we appreciate you considering ours. It's a great compliment when someone trusts us to look after such a valuable asset, and we don't take that responsibility lightly.

Absolutely wonderful up and coming property! they are doing such a great job remodeling and turning…read morethis property around!

worst place I have ever lived. we thought with new company coming in it would be better but it's…read morenot. I am sick from black mold and water damage. no water and no water many days. it's disgusting!! shame on the company.

Do not use this Property Management. We rented a house from them. And the house had a beauitful…read morefireplace which is one of the reason we rented it. Then we find out that the fireplace was not for use. They said it was an oversight on listing the property. We lived there a year and moved out. We put $1850 for a security deposit and a $300 cleaning fee. All Honestly we did leave several thing behind which they charged us $225.00 to dispose of which we deemed as fair. Then they charge $117.00 to replace 4 light bulbs. 2 in which we know was not out. The charged us us for everything. Carpet cleaning, exterminating the property disinfecting, painting, texture. They nickeled and dime us to death. After all said and done we are only getting back a little over $200.00 dollars. They are a bunch of crooks. Stay far away from them. They won't return calls for days if they do then. You email Phil and you get a response form Jon. Neighbors told us stories about previous tenants.

My husband and I both had the displeasure of renting from one of rooftops properties that they were…read moremanaging for over 5 years. I know many may wonder why rent for over 5 years, honestly, I wish we had moved sooner and the majority of the things that we went through, we probably would have never gone through. But never in a million years have we ever had to deal with landlords who are like this or even property management. First, I want to say many people break a lease every day, this is something that Philip and his team have to understand. People are going to break a lease and when they choose to break a lease then obviously, we are going to know the consequences. Philip, we don't know you like that we're not cool like that and for you to sit there and treat us like kids, we're grown adults, but you constantly reminded us that we will never, and I quote from Philip I'll have screen shots, so people are aware of how Philip treats tenants. So, I want to make sure that no one ever uses this company for getting tennants or renting. But he stated and continued to remind us that we will never find another place to stay (Mind you Philip if you're reading this, we got another place to stay ok so you're wrong.) He stated it was not very smart of us to break our lease. I feel like we were very smart to wait until we had another place to stay before we broke lease. So imagine constantly getting a message stating you'll never find another place to stay. We gave this company ample enough time to say hey we're leaving; a 30 day notice actually. This was plenty of time to maybe go over some options with us. We would have been more than happy to make this transition way smoother than what has been going on. Whether we needed to find another person to come and stay at the property or whatever. We know plenty of people who would have loved to rent out the home even for a couple of months until the lease was up. This was never discussed with us. Philip automatically jumped to the conclusion we won't pay the rent (which we haven't) and continue to tell us that we will never find another place to live. The first couple of years living at the property, we never really had any problems every year Philip would come by and just do a walkthrough of the property to make sure that everything was in good shape. Then he'd leave. Later on when we stayed there I don't know if its cause they hired someone new and his name I believe is Jon, the first moment he came through the walk through everything was nick picked and stated it needed to be fixed otherwise we would be kicked out. So we have been constantly threatened we where going to get kicked out or evicted whatever. There was a toilet paper holder that we have been asking them to fix and they where supposed to be fixed since move in. (Philip I'm still waiting on my photo that the toilet paper was attached to the wall when we moved in. We still have not received that picture that you promised to send.) So, yeah, they fixed it and then guess what they charged us for it to fix something that they were supposed to fix since WE MOVED IN. A bit of advice for anyone don't move into anywhere if there are things that are broken make sure they are freaking going to fix it before move in. Then without even telling us, they ASSUMED that the light fixture on the outside was broken and so they fixed it and yeah you guessed it we got charged to fix that as well. Also, Philip for the record the light fixture was not broken. when you go to the house to do final walk through or whatever and you start cleaning up for the new tenants once again people read the other reviews don't move into a property managed by rooftop. Philip when you do your walk through and clean up you will find the missing part that you assumed was broken off in the garage that you charged us for. Now mind you, before earlier in our years we lived there they never charged us for anything now all of a sudden, they wanted to start charging us for things.I also would like to say because you don't know what people's money situation is, you don't know if they can afford an extra 50 100 dollars on their next month rent. So, give people a heads up before you start charging them and let them know hey this is how much extra it's going to be to fix. Then your tenants can decide if they can afford that. We didn't know how much everything was going to be and added to the rent until it was all fixed and then we had no choice but to pay it. I'm at least glad that I could pay the extra amount that was put on our rent. In the end I honestly feel bad for the homeowner because of how we left. I wish I could reach out to her and just give her the money we owe, and so she knows how tenants are being treated by Philip and so she knows why we left. Maybe she'll have a second thought of using rooftop property to manage her property. Potential homeowners looking to use this company, is this how you'd like your tenants treated? Screenshots below.

I absolutely love living at The Waters at Elm Creek! The staff here is incredible--always friendly,…read morewelcoming, and they truly care about their tenants. They go out of their way to make sure everyone feels taken care of. Maintenance is amazing, especially Alberto! He is always quick to respond, very professional, and does a fantastic job fixing any issues. It's clear he really cares about the residents and takes pride in his work. The amenities are also great--the pool is perfect for relaxing and the gym is always clean and convenient. Overall, this is a wonderful community and I highly recommend living here!

I have been here 5 years now, It is going downhill. I have new upstairs neighboers who are making…read morenoice constantly. Banging on the floor, scrapping the floors, dropping stuff and the kids run aorund the apartment constantly for hours.

Alamo Real Estate Brokers stands out as a business of integrity. The standards and reliability of…read moreprofessional attention to the customers needs are paramount. For over 26 years our rental property has been managed with the utmost care in keeping it rented and assuring that tenants are properly screened within the parameters of the fair housing act. In addition, the health and safety of the tenants are attended to by keeping our property well maintained. We reside in California and have peace of mind knowing that this company keeps the best interest of all of it's customers at the forefront. We highly recommend this company for all real estate needs. Andrew and Christine A. "Grateful in CA"

From the owner: Alamo Real Estate Brokers is a local family owned and managed company. Our firm was founded in May…read moreof 1990 and have been proudly serving San Antonio and surrounding area for over 25 years. Our firm specializes in residential, commercial sales and property management. Alamo Real Estate Brokers is a Boutique style firm that focuses on a small number of clients thus allowing us to provide unequivocal attention and customer service to our clients. Our professionalism and expertise are never diminished!

We've had Liberty Management managing our property since 2018. When we decided to sell this year,…read moreour Portfolio Manager connected us with Mark Fee. Mark was professional, walked us through the process, and answered questions as they came up along the way. He even documented what to expect every step of the way. He also connected us with quality vendors that had reasonable prices and got the job done quickly. When it was time to list, Mark coordinated some light staging and an impressive video of our property. He also connected us with his assistant, Heather. Heather was amazing! She was responsive, gave me a heads up on emails I had yet seen, and followed up with third parties when things got stuck, including on weekends. I highly recommend Mark and his team when it comes time to sell your property or home.

Mark Fee was a huge help when it came to selling my home in San Antonio. Mark was extremely…read moreprofessional and courteous. He was also very knowledgeable about the local market and helped me set my home at a price that met my needs but was also competitive. He and his team were helpful and stayed in touch with me every step of the process, which was a huge relief to me since I'm currently living in Alaska. The work done staging the home and advertising was top notch and included a 3D virtual tour. I absolutely credit Mark Fee with the house being sold so quickly (exactly one month to the day from the time it was put on the market!). TL;DR - If you're selling a home in San Antonio, you should strongly consider using Mark Fee and his services!