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Mark Fee - Liberty Management

5.0 (9 reviews)
Closed • 9:00 am - 5:00 pm

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10 months ago

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Mark F.

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7 years ago

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5 years ago

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4 years ago

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4 years ago

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7 years ago

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Mark F.

Thank you Pavel for your trust in us and your great review!

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8 years ago

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Mark F.

Thank you Oscar for being a long time client! We appreciate you!

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7 years ago

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Mark F.

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7 years ago

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Mark F.

Thank you Bany, it was a pleasure to work with you again!

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Pyramis Company - Craig Acord, CPM, Broker - President

Pyramis Company

(22 reviews)

Medical Center

POTENTIAL RENTER, BEWARE! I recently attempted to Lease a space from this Questionable Company,…read morePyramis Company, where they make you pay 400.00 just for processing your application with no refund. I was met by a Company representative named, Bryan who said he was the President or Vice President of this Company. He showed me the Rental Space and I agreed to Lease. I was then informed that I was to download the application and submit it online. That was impossible to do because you never get passed verifying your email. After many unsuccessful attempts by phone and email to contact Bryan, Mark and even another Staff member who did their apartment management, I then gave up. The rent was very reasonable and my intention was to pay for the entire year up front. I passed by the Property yesterday and noticed that the space was leased. There is certainly no indication that Pyramis Company is honorably representing the best interest of the Owner of this property on Rough Rider, San Antonio, Texas. With this Post, I am hoping that in some way it reaches the Property Owners and informs them of how poorly their interest and Property is being administered. I believe as potential Renters we at the very least, deserve to be treated with respect when you represent the interests of the person you work for.

absolutely HATED renting from here. As many reviews stated, once your lease is signed, there is so…read morelittle communication it's laughable. It's also stated in your lease contract you must notify them TWICE of any problems / repairs & they will NOT respond unless it was the second notification. It got to the point I would email them & just copy, paste, and send the same email the next day. They required us to download an app to use as our move-in check list. It was mostly in Chinese & just felt SO suspicious. We refused to use it & requested a paper check-in sheet. We caught on to how these guys operate & made notes of EVERYTHING & took pictures! The house was absolutely disgusting & it took us basically harassing the office to get someone out to "clean" it. It started out well, but was ultimately awful because it was ONE person for a large house AFTER we already moved. The carpet was absolutely filthy & was most DEFINITELY not cleaned by the previous tenants - I know from the copious amounts of long black hair, fur, and stains found everywhere. We checked, many spots were pet urine & lit up like a Christmas tree under a black light. The tile floors were so dirty it turned my feet black because I thought it was ok to walk on after it was cleaned - spoiler alert! It was not ok. The fridge smelled like rotting fish & obviously had "fish juice" in the cracks between the tempered glass & plastic edges of the shelves. We brought this up to Katie before she even left but she said it was fine. Really? Do YOUR kids use a fridge that filthy?! We refused to use the fridge, stuck it in the garage and had to spend $1K we didn't have for something that was supposed to be provided. Getting things fixed was an absolute nightmare because all repairs had to be routed through the owner AFTER contacting Pyramis twice. The stove was NOT heating properly & we tried to get it fixed, but the repairman said it was fine. It was the right temp when he turned it on low AFTER he checked it on high, but it was the LOW settings that didn't work! So, when he checked the "low", of course it was warm! We had to either burn food on the stovetop or make it soggy in the microwave, but the stovetop works just fine! Right. I called about everything that was off, broken or an issue. We were informed that it costs the homeowner $100 for every service call. Then it was insinuated that WE would start having to pay for the service calls - that's a great big NOPE! We just didn't bother getting things fixed... except the roof leak. THAT was an emergency and was close to caving in (said the roofer). They knew we took lots of photos moving in, and also took copious photos moving out, so we DID get our entire deposit back. We were paranoid about it after we read the reviews and AFTER signing the lease. There is so much more, but I just need to move on. I hated living there so much it gave me the kick in the pants I needed to buy our first house. Avoid this money pit.

Mark Fee - Liberty Management - realestateagents - Updated May 2026

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