I bought a car here 6 months ago. This was my experience…read more Sales man Rene originally showed me the car, the features, buying options and I pointed that I'm very interested if they fix the next details: Tires sensors (light was ON) the headlight were blurry / yellow (needed to be replaced) and the car key showed low battery. He said. No problem. You purchase it and we will fix that, so I gave my down payment. We agreed to leave the car 2 days so they fix the details. When he gave me the car back the headlight were not new. He said he polish them but were all scratched. I complained then he said "that is the best I can do". The car was still displaying (key battery low) he told me. "Put in this compartment and will be charged" (not true) at least the tire sensor was off. So I took the car an next day the tire sensors lid ON. I called him saying that that was not fixed. He replied " Take the car with "some tire dealer ship". They have a contract with us to fix those details". Yes they fixed it but I ended up paying $60 for the "adjustment" besides the car key stopped working. I called him again and he said (not very nice from him) that the car key needs battery and the tire adjustment was my cost not theirs. Point is Customer Satisfaction from the sales man is extremely low to 1 star. I understand is a used car but what is promised to be fixed. Needs to be fixed. Increases 2 stars thanks to Sales Person Teresa. She is honest and patient, she explains in detail the numbers, even assisted me to find a cheaper insurance, besides the rest of the car: engine, body and price are very satisfactory. If Rene just replaced the headlights, buy 2 small batteries for car key and fix properly the tires sensor this would have been 5 stars.

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

This institution used to be SO GOOD. Now, they never answer the phone, it's like pulling teeth to…read moreclaim fraud on your card, I had my credit card and debit card stolen and no one here knew how to claim fraud on a debit card and kept giving me incorrect information. The number on the site is apparently NOT the correct number to call for debit card fraud list and stolen. They said they ordered me a new card and there weeks later said it was never ordered. Then they "expeditted" me a card and that also never came. No one at the branch ever answers the phone. I call the member services who say they have to call someone at the branch who NEVER answer the phone. This place has gone so sour!!! I'm going to be closing my account with them. I've been a member for over a decade and this saddens me greatly that this place went so bad.

Avoid this company at all cost. Very inept system always miss your payment contracts trying to…read morecharge you late fees when you are doing everything right. They will cost you money and will charge you a late fee every time you make a payment no matter if on time or late and forget about making a payment agreement on the phone bc they won't post it and it will still cost you a late fee. AVOID OPORTUN bunch of thieves.

Best location you can come to. All the other locations are rude and understaffed. The workers here…read moreare very friendly. Plus this office is very clean.

This bank has amazing customer service and has that small hometown feel that is lacking in larger…read morebanks like Chase (they don't even have tellers anymore) I feel like I have my own personal banker/teller at Banc of California and her name is Asusena. My transactions are sometimes complicated, but what she does in 5 minutes most larger banks couldn't. So in one day. Always professional, always polite and she even makes me laugh every now and then. When I walk in - I go straight to her because I know my "complicated order" will be handled. I have to say - Alma is also amazing and so I Jenifer (yes, one "n") - and the entire crew is great. The place is always decorated according to the holiday and I always feel at home - 5 Stars - Highly recommended !

I have been a long time customer of this bank and would not leave it for any other bank. I love…read morethat the staff is very friendly and helpful since I'm disabled they wait for me. Any transactions I need taken care of they assist me in the most professional way possible.

Roy was AMAZING! From start to finish, he was professional, kind, and very knowledgeable. I already…read morehad my own bank approval, but Roy and his team still helped us get a better APR, which we really appreciated. They even detailed my car so perfectly--it looked brand new! The level of care and service was outstanding. Thank you, Roy and team, for making this such a great experience. I highly recommend them! Lorena Quintana

My friend had been looking to trade in her car for an EV and was really nervous about the whole…read moreprocess. I recommended Jim's auto because of my past experience with them. Her main concern was making sure she felt that the deal was more than fair for the trade and looking at her options. I went with my friend to offer support and Peter who helped my friend explore options really helped alleviate the stress of her purchase. He gave her some EV options and let her choose/ test drive the car the met her needs. He answered all her questions and made her feel more than comfortable with the final purchase. There was no rush and she was able to take her time. I'm really happy for her and wanted to write this review since I was along for whole process it means a lot to me that she felt comfortable. It might be just a car to some but sometimes it's more than that.

Jonathan and Joyce were extremely helpfu!! I highly recommend us check cashing place. Best customer…read moreservice in town.!!

They attempted to take a picture of me without my knowledge and took my ID and inserted it for a…read moresimple money order. Misrepresentation and bad faith.

super amazing thanks to sufi he got me a great benz at a great price , he works with you so well…read more i absolutely recommend you won't find places who really care

I purchased my vehicle from them end of 12/2025. When I purchased they sold me a warranty for a…read moreyear and told me if anything goes wrong, bring it back and our mechanic will check it and the warranty will cover it. Three months later, a couple of weeks ago, the engine light comes on. I contact Jose and he tells me to call the warranty company. I call the warranty company and they say take it to the dealer to do a diagnostic check and start a claim. I let Jose know but he tells me to call his brother Leo, who also was there when I bought the car. Leo keeps telling me to take it to any mechanic and they can start a claim. I take it to one mechanic, he said he's dealt with Protective and doesn't want to deal with them and didn't think any other mechanic would either. He told me go to the dealer that sold you the car, he hasn't even looked at my car, just refused. I took it to another mechanic to get a diagnosis check to see if the issue is even covered because I needed my car fixed and was going to just do it myself. When the mechanic checked it, he said the boot was taped instead of replaced. He said that is very dangerous, he could not believe they sold a car like that. He said the part is only $80 and a quick fix but he told me go back to the dealer, he needs to fix this for free because he should've never sold the car like that, it should've been repaired first. At this point, Jose and Leo do not respond to my texts or call. I contacted the warranty company but they're saying they can't get involved in issues between the dealer and buyer. These guys are not honest and will tell you whatever you want to hear to make sure you buy a car. I do not recommend buying from them.

No matter the crowd, the ladies are ALWAYS very warm, inviting, and cheerful of spirit. Great…read moreatmosphere! 10 ten stars for

Normally, I would recommend this place because it's the best place to cash her check and get money…read moreorders but not if you go on the line of Flerida worst service ever she thought, it was my first time I've been here I've been coming here for years please do not go to her line

Longtime member of the ILWU Credit Union and have always appreciated the customer service received.read more

Friendly, and very helpful. The staff there is very helpful. They answer any questions I may have…read more I'm glad that I am doing business with them.

The owner responded to my review with some silliness so I thought I would update my original review…read morewith pictures to maybe help this dealership improve their practices. **original review.** I wanted to like this place. Sam and PJ were very nice and the Jeep was pretty close to what i was looking for. However, things went downhill when I tried to purchase it. They pulled a bait and switch where the Jeep was listed for $24k but when they brought me the financing paperwork they added $7k in fees BEFORE tax/dmv. When I said I didnt want the gap ins, theft fee, or warranty the finance guy lost his mind and went full aggro on me. It is not only illegal to sell a vehicle for more than it is listed for (with "non removable items") but it makes a customer feel scammed. $31k for a Jeep with 70k miles is crazytown. I sadly do not recommend Jims for their unethical practices.

I was browsing for Tahoes on Autotrader.com. This place had two of the 4 I checked out from there…read more-- a 2017 Premier and a 2018 LT. I went with the 2018. All of the dudes here were friendly, but Sam (aka James -- inside joke Sam will get if he reads this) was my salesman. I almost walked away because I saw the dealer installed options, which usually means no option for the customer. But Sam quickly confirmed they were indeed options. So, after taking it for a test drive, we worked out a pretty good deal and now I have the truck I've been searching for, for 6 months. On top of that, they offer a 30 day warranty in case anything goes wrong, which I thought was pretty cool. If you're looking for a good used car, they have a great selection and reasonable prices. I highly recommend you check them out. So far, I'm happy with everything. Time will tell...