I called Plumbline today for emergency electrical services. They scheduled for an electrician to come out to my house after 4 pm. After 4 pm, I got a call from Plumbline telling me that their electrician wasn't taking any more appointments today. Very unprofessional. Sometimes it seems that if you do what you say you are going to do when you say that you are going to do it, that you are a rockstar here in Denver. read more

Missed our appointment slot and when we called to ask where the guy was, they said they had changed our appointment to a couple hours later. Nobody bothered to tell us. The price to change the air conditioner capacitor was $409 which based on the internet was completely outrageous. It was well under an hour repair. However, we're in the middle of a hot spell so we handed him a check. The service representative was very professional and friendly and did have things up and running in no time - no complaints there. Just feeling a bit gouged on price. read more

As a professional in the financial field, I deal with customers on a daily basis. This company is a joke. They made promise after promise and not one has been fulfilled. This ordeal started on May 20th, it is now June 6th and still no fix or parts. Avoid this company at all costs. If I could give zero stars I would. read more

I do not recommend Plumbline. These are the facts: - April 2015, Plumbline tech Austin came to tune-up my A/C as I had not had a tune-up for a few years. Normally, Westside Service does the tune-up, but I was lured by the $30 Plumbline "special". - Tech informed me unit was low on refrigerant, and that the unit was outputting 68 deg instead of the expected 58 deg. He said the unit was working, but not optimal. - Tech quoted me $1200 for a nitrogen leak test + recharge (or better yet, they can install a new unit!). There was quite a lot of sales-pitch here. - I declined on both -- an output temp of 68 deg was still acceptable to me. - Thereafter, I rarely ran the A/C unit, but when I did it was usually after 6 pm after a day exceeding 90 deg -- on those occasions, the unit would run for over 6 hours, and the temperature would drop by 1-2 deg max. Often I would turn off the unit by midnight, and open the windows, as the outside temperature was significantly cooler by then. - I attributed the A/C ineffectiveness to the technician's low refrigerant explanation, and so rarely ran the unit. ---------- - Jun 2016 the unusually hot weather motivates me to call Foothills Appliance to come out to look over the unit and to recharge the system for $260. - their tech hooks up gauges to the unit as I looked on -- gauges indicate zero refrigerant. He then shows me that the culprit is that both valve seals (cores) are missing. We looked around the unit but did not see the part. - As he did not have this part on hand, he drove over to the supply store downtown (50 min r/t) to pick up the $30 valve seals. He charged $60 for parts and labor. - In the end, he only charged me for the $30 part and discounted the labor! ---------- - I called Plumbline and explained the situation to the customer service manager Matt. As Plumbline was the last one to service the unit, it seemed that at best their technician was incompetent or careless (and at worst, unscrupulous) - Matt then said that the situation was "shady" and then accused the Foothills Appliance technician of deliberately removing the cores to make extra money. - I informed Matt that I felt the Foothills technician was honest, and that it was ludicrous that someone would go to all that trouble to rip-off someone $30. In fact, I was observing him while he was working on the unit. - Matt continued to accuse the technician, and deny that their own technician (or company) would do anything "shady". By the way, I had not accuse their technician of being shady, only of being incompetent or careless. - Several times, I asked Matt to explain to me how two stem valve cores can go missing, and he could only accuse the Foothills tech (or imply that I was trying to swindle them). - Furthermore, he continued to insist that because I received "a whole season of cooling" last year, it was impossible that the unit was empty. I replied that I rarely ran the unit last year, and did not check the temp every 10 minutes, but that the unit would run for hours without bringing the temperature down but 1-2 deg. - When I informed Matt that I would contact the BBB, he countered by saying that he would sue me because he had all the evidence -- unbelievable! Shortly after that insult, I hung up. --------- - I am not an A/C unit expert but it seems to me that: - valve cores do not go simply go missing; however, wouldn't an empty unit be a convenient way to get the customer to agree to a $1200 repair or better yet, a new unit install? Luckily, I was willing to get through last summer without turning on the A/C much. - a drop of a 1-2 degrees of inside temperature can be attributed to air-circulation and exchange between the cooler evening outside air and hot inside air, even if the A/C unit has been emptied of refrigerant. - In over 22 years of home-ownership, I have only lodged a single complaint against a handyman company whose plumbing job was leaking. That was over 10 years ago, and ironically, it was Plumbline who came over to fix the problem then. It would seem Plumbline was a more competent and honest company back then. - A simple apology and a good-faith "hey, we'll tune your system next year for free and hope we can do a better job" would've been enough for me, but instead I was treated to their aloof, arrogant and belligerent response. - On the other hand, Foothills Appliance is a reliable, fair, and honest company and I would highly recommend them! Do not be duped by the big-name-big-budget-over-priced Plumbline. ------------ read more

Horrible customer service!!! I called to ask for a quote for a yearly maintenance. The woman i spoke to said they automatically charge $49 for someone to come out. I told her never mind I would go somewhere else that doesn't charge an automatic fee and she hung up on me!!! I am very glad to be taking my business elsewhere!!! read more

I called Plumbline with a sewer backup emergency. They couldn't come for 2 days, but I said ok. Then an hour before they were supposed to come, they called to cancel. I will NEVER use Plumbline again ever. read more

I had Jeff out to give me a quote. He treated me with sarcasm and condescension. I have never been treated so rudely by a company that I was about to spend over $10,000 with. Unbelievable!!! read more

Had my folks' air conditioner and furnace that need replacement. This company scheduled the replacement service for both of these items within a very reasonable amount of time. They gave my parents options when I came to the size of the air conditioning and heating units that they want to replace. The people that came to install these two appliances for them were professional, prompt and courteous. They cleaned up well after the install, and went over the new high tech thermostat with my folks. After the installation, all parts of the HVAC system we're performing well, except there was some banging noise in the ductwork when the air conditioning unit shut down that they noticed. This started after their installation. When we called Christian and Angel out to service and look over the ductwork they did an extensive observation and diagnosis of the ducting. They strapped in bracketed multiple parts of the ductwork and did all of this without charge. They spent two hours fixing this issue and did not charge my parents a dime. Plumbline service has some loyal customers, that will be happy to vouch and give good reviews in the future. Thanks a lot for not taking a vantage of your customers, for providing a great service in general! read more

When I called to schedule my appointment I let the person (I can not remember her name) know what I thought the problem was. Which was either my circuit board or my transformer was blown on my furnace. I was told it would cost me $49.00 and that would be applied to any parts they may have to replace. The window they gave me was between 9 and 1. I was very pleased that the technician, Carson P, arrived at 9:02. I explained to him what I thought the problem was and that I just needed to know basically which one it was. He looked at it and asked if he could do the diagnostic test and it would cost $169.00. I take part of the blame for this because I did say ok. It needed to be done. When my brother-in-law showed up he explained exactly what I had told Carson. Bothe my brother-in-law and Carson looked at it together. So again he knew what to look for. Come to find out it was the transformer and when he showed me the price they wanted over $300 to replace it. I found the part online for twenty(Repair Clinic if anyone is interested.) I told him I would just order it. Well he charged me the $169 for the visit. When I told my brother-in-law how much it was he mentioned it should have only been the $49.00. He then called the company to let them know what I was charged and what it should have been. Unfortunately the paper work would not come in until Monday so there was nothing they could do since it was a Saturday. Bottom line now is my brother-in-law finally spoke to Matthew V. who is a Service Supervisor. Matthew said he would not drop the price because it took Carson an hour and 35 mins (per his GPS) to do the job. Which is incorrect because per my security cameras he was here for only about 45 mins. Twenty minutes of that was doing paperwork and grabbing a notebook with part prices. The paperwork was basically one sheet of paper and a per stuffed folder. I understand that I should have spoken up from the start but then you hope there are good people/companies out there that are willing to listen to your disputes. He was also told that we were trying to extort money from the company. I just wanted to be reimbursed for the difference. Will NEVER use these people again. VERY unhappy. read more

What a rip off company. They have a scam where they come out and take a blurry picture through an access hole in the furnace then tell you there is a crack in the heat exchanger and needed a new furnace for $12,000.00. It would have been funny it was so obvious he was lying if he was not trying to rip me off. He tried to shut down my furnace in the winter for no reason. He was supposed to take it apart and clean it but most of the time he sat in his truck or stood around while I watched him get more nervous with each lie. He never cleaned it or made access into the heat exchanger. He told me he was going to get another one of his techs (another crook) to come look and give his opinion I told him I was going to get another opinion from another company he turned white and I thought he was going to get sick. When he left I took the furnace apart and saw there was nothing wrong then called ***** heating and air to come out. I told him I had Plumb line come out but did not tell him what they said other than I wanted a second opinion about my furnace. Without prompting the company owner told me let me guess Plumb line told you you have a cracked heat exchanger and he showed you a blurry picture and you need a new furnace. He told me that is their on going scam that they teach their techs to pull on people. He also said Brother's Plumbing is owned by the same company and uses the same scam. ****** company took my furnace apart and cleaned it including the blower advising me there was absolutely nothing wrong with my furnace and I just avoided Plumb lines standard scam. read more

Plumbline must think we're idiots. I used Plumbline for a furnace inspection, the tech worked very quickly, then showed me phone pics of oil leaking from the blower motor. This was all fine and not entirely unexpected, what surprised me was the quote with two options: First option was $1200 to replace the blower motor, second option was $5,000 to $10,000 for a new furnace, financing available. When I told him I thought that was excessive, he suddenly changed it to $850 for the blower, "and we'll throw in the capacitor" - I've bought capacitors before, they're only about $10 - $15. I asked the tech how much the motor costs, he replied that they are around $200, I actually found the OEM motor online for less. Regardless, if the motor is $200, then they were charging $1000 in labor for a 1 hour job. The furnace is easily accessed and the blower motor is also easily accessed so I find this unbelievable. Plumbline is clearly trying to take advantage of people. I called another company and they replaced the blower motor and capacitor in less than one hour and charged less than $500. I will never again call Plumbline for any service. read more

Called for some electrical services on Monday and was given a Wednesday appointment at 12-2, was called in morning and told that electrician's first job was taking longer than expected and that he couldn't make it that day, was rescheduled for Thursday 2-4 pm. After 3 pm Thursday there was still no call or no show. I finally called them and was told again that job ahead of me was running long so again was rescheduled. Nothing available until Sat but was told I would be first appointment in the morning so that I could get done so was scheduled for 10 am-noon. Was told they would waive the trip charge and give me a $50 credit so was somewhat appeased. So again Saturday morning comes and again by 11:15 no call, no show. Again I call them and after being on hold for a while was told that the service guy was in an accident and couldn't come until 5 pm that day. After telling the women from Plumbline that this was the fourth time that I had been rescheduled she did apologize but it sounded like she was almost laughing as she said it . So again 5 pm comes and goes and guess what nobody here from Plumbline and no call. Once again I call and was told that they couldn't get a hold of the electrician and would call me back. After 20 minutes of waiting they finally did call back and said that he was still stuck on the job ahead of me and that maybe he could be there by 7 pm (I thought he was in an accident). I finally saw the light and realized that my relativity small job was continually being pushed back so that they could do the bigger money jobs and cancelled the service and will not call them again. read more

Never before in my life have I experienced such a dishonest company. In the spring my boiler malfunctioned with a faulty zone valve. My husband called Plumbline, they came over and told me that I had about $3500 worth of repairs on my boiler. Ack! Instead of jumping in completely we only fixed one of the zone valves but while the tech was fixing that one he said that another was bad. Not knowing, I said ok, fix it. Each valve cost me $466 and that was after their preferred customer membership I had to buy to get the cheaper prices. We decided to wait for the fall to do the rest of the repairs. On advice from my neighbor she recommended Total Plumbing. They were here today and since Plumbline left me with their quote, I compared the prices. Plumbline would have charged me $1500 over what I paid with Total Plumbing!! And another thing the tech at Total realized that my zone valves were installed upside down and the Plumbine tech only slapped on a valve power head. What was the $466 for?? Plumbline said that it would cost $1300 to install air removal package, whatever that is. Total Plumbing removed the air for free and installed a back flow preventer as part of the PRV for $148 in parts with labor... Plumbline quoted $596!!! Unbelievable! I'm furious! No one else should be ripped off by this company. Don't be fooled by the 5 star reviews that look like fakes (0 friends, one other review). Now I'm gonna work on recovering some of my money. Then Better Business Bureau and RipOffAlert. read more

Bad, Bad Bad customer service! The sewer backed up in my basement utility room. I called Plumbline at 8AM and they assured me someone would be at my house between 3 and 5 pm. They called at 2 to say they were running behind (should have been my first clue) and it would be closer to 4-5pm. Hearing nothing else from them, I called back at 4:45PM to find out when they would be arriving and the receptionist reported that THE technician was running behind and it might be 6PM. She said only the "on call" technician was working as everyone else had finished for the day. She suggested I talk to the manager to see if he could expedite service and transferred my call; of course I got his voicemail. I heard nothing back regarding my message and called again at 5:45. The receptionist said the technician was still working on someone else's problem and would get to me as soon as possible. I requested to speak to the manager, but she informed me that he had gone for the day and could not be reached. Here it is, 9AM the next morning and I've still heard nothing from them. read more

Had them come out to fix our a/c. I thought the guy told me to turn the system off so I did. He went outside removed a part from the unit and proceeded to tell me that the part was fried and would be $450 to replace, but that if that didn't fix things then he would have to replace something else, bringing the price to $950, but if that didn't work then he would have to replace the compressor which would cost another $3000. And if that didn't work he would have to replace the whole thing. So he recommended that we just replace the whole thing up front because that would make more sense. Oh, and he would need to call in the quote appointment so he would get credit for the sale. I said, "You could tell all that with the unit off?" He turned bright red and said, "Off?! I asked you to turn it on! Oh, well, my diagnosis still stands." He called the office to make the sales appointment and the first words out of his mouth were, "I got another one!" Their very nice salesman came out and said that not only did we need a new a/c, but we needed a new furnace, too. $10,000 - $12000. Obviously, we got other quotes (Applewood was the worst, $12000 without a new furnace) and finally went with L&L who did the job for $4700. read more

It should be zero stars. Called Plumbline because furnace would not ignite. Its was not a weekend nor outside normal business hours. They arrived on time and were professional looking (but looks are deceiving). They removed the furnace front panel, shined a flash light in one of the burners and said something like. "Oh I see rust. If the combustion chamber rusts and gets a small hole, you could get CO in your home". Then the sales pitch began. How one of their new products would be so much better than the one I had (which was only 10 years old and high efficiency). I told them to fix this one and have someone come out and give a quote on a new one. It took them about 30 minutes to replace the igniter and charge me $400. But to show how nice they are, the $400 would count as credit against a new furnace. To make a long story short, I got another company to come out and inspect my furnace. Their conclusion was that the furnace had another 10 years service!. He also informed me that the igniter that Plumline replaced sold for around $25. What a rip off. I will never use them again and I hope anyone that reads this comes to the same decision. read more

Wow! What to say about getting ripped off? My recent plumber had a car accident and is now out of the business. It is hard to find good, quality, fair tradesmen these days. My boiler had a problem and who to call? I called Plumbline based on KOA and other radio ads. Big mistake. Since it was going into a weekend and Xcel had shut my boiler down due to CO2 and gas leaking, I was desperate. I got Plumbline scheduled. They were on time and did good work but lets do the math. They took apart the boiler and cleaned a soot buildup. They were here from 1-5. Four hours of labor. Subtract some very expensive parts that were replaced and we are down to about $2000 for 4 hours. That's $500 an hour. I paid it since I had to get the boiler up. They tryed to get me to purchase extra air intakes at $750 x 2. I complained to the BBB but they are pretty much a "pay for play" service and provide no real value. They closed the complaint becausethey can't dictate pricing. That must be my fault. Bottom line is there is plenty of competition in the market and I'd advise not to call Plumbline. STAY AWAY! Heather S. is right. read more

I am giving 1 star because i don't have the option of going lower. If you want a RELIABLE company, they are not for you. When you have a plumbing problem, time is usually of the essence. I made an appointment, took the afternoon off from work, they called me 20 minutes before they were supposed to be at my house to say they couldn't make it. HMMM, sounds like other BIG service companies. I went off on them. They said they would call me back and never did. I haven't heard from them since. I called rooter rooter and they were at my house within 2 hours. I originally called plumbline because I had been inundated with ALL of their commercials, so their name stuck in my head. I think they need to stop spending so much time on advertising and more on service. There are A LOT of local plumbing services in the area that are excellent but don't have the large budget for advertising. Just saying, if your time is important, you may want to check other options. read more

Just had a very bad experience with Plumbline. Scheduled the 34 point furnace inspection and tune up because my furnace is 11 years old and wanted to get an honest assessment. Furnace seems to be running fine. Tech didn't show up for initial appointment. Rescheduled for a 2-4 PM window and tech finally shows up @ 7:30 PM. Tech pulls my furnace apart and comes back with a laundry list of things that needs to be fixed. He says he may need to 'red flag' my furnace because the heat exchanger is showing a tear. Did not do any 'tune up' to my furnace. It was late, so asked tech to re assemble my furnace and leave. Tech re assembles, but now furnace won't start. Had 2 other reps come out the following day from different companies to get a second opinion and both said the furnace is in good shape for an 11 year old furnace and could use a cleaning. They both disagreed with Plumbline's negative recommendations. Both said Plumbline is a 'fear and sell' model, which I completely agree with. I will never make the mistake of calling Plumbline again. read more

I have used Plumbline for years and have spent lots of money with them. Even signed up for the CAP program. Called their "24/7" phone number on Saturday (no answer even though the recording said there was one caller in front of me and my wait time was less than one minute...I held for 10 minutes and finally opted to leave a message). No one ever called back on Saturday. I called back on Sunday, made an appointment for someone to come out for a backed up kitchen sink. Appointment was for Monday between 4-6pm - got a phone call at 2pm telling me the service guy was tied up at another job and wouldn't make to my house. I asked if they could send someone else and they said "no". Rescheduled for the next day, Tuesday, between 2-4pm, got a call at 3:42 that the service guy was on his way to my house, I left work to meet him and on the way home got a call that he had to cancel due to a family issue. I asked if they could send someone else since they cancelled the day before as well...again the answer was "no". Will never use them again. Was going to use them for a tree root problem this summer but they won't get my $13k. read more

Terrible experience. The tech (Paul) was sent out to clear a backed up line. He tried to snake through the sink trap, and tub. He was not able to go more than 10 feet, because he was running into a transition that the snake would not follow. He called and said we should have one of the plumbers come out and replace the plumbing. We were charged $99. Had another plumber out the next day to give a second opinion. The second plumber simply went to the basement, opened the existing clean out, cleared the plugged area, and was done in less than 15 minutes. He could not figure out why the plumbline tech would not have done the same thing. We called and asked that question. The canned answer was that sometimes opening a clean out can break something. We were told that the tech would call back and make it right. After a week, and several calls to the office, it has become pretty clear they have no intention of doing the right thing. read more

I called to make an appointment with Plumbline to take advantage of their Main Line Clearing special. My appointment time was 10-12; at 10:00 they called to say that not only would they not be there during that time, but no one would be coming out at all (You expect me to believe that by 10am you have so many "emergencies" that your entire fleet is busy for the rest of the day?!) Despite my disappointment, I rescheduled after they assured me that once you've been cancelled on you get bumped up in the system so that it doesn't happen again. Well guess what?! I had an appointment today between 5-7, and at 2:00 they called me to give me the same speech again. "We're sorry, we had an emergency come up, no one will be able to come out to see you". Clearly the only way to get Plumbline to reliably show up is to have an expensive emergency - don't bother trying to take advantage of their low-prices for general services. read more

My 87 year old mother-in-law called Plumbline Services to fix a leaking hose connection at the hose bib as she did not have the strength to remove or tighten the connection. She did not request that any other service be done, only to fix the leaking hose connection. A service tech came out and claimed the house water pressure reading was too high at 100psi. He proceeded to replace the pressure regulator, two outside hose bibs and the sprinkler system pressure vacuum breaker at a total cost of $2108.08. None of this work addressed the issue, which was an old deteriorated hose washer. Doug did not seek prior approval from my mother-in-law to perform any other replacement procedures. It is very unlikely either hose bib was actually replaced as they appear to be the original hose bibs complete with the original rusted screws attaching them to the house. The rusted screws show no signs of attempt at removal. When I disconnected the hose to replace the leaking washer, the hose fitting, which normally turns to facilitate screwing and unscrewing the hose to the hose bib, was frozen from corrosion, so it was likely never removed from the hose bib during the service call. One can't replace the hose bib without removing the hose. The pressure vacuum breaker also has some corrosion on it which would have had to develop shortly after the service call, so this item may not have been replaced either. I tried to resolve this issue with Plumbline Services and a rep came out to the house to discuss all of these issues. He told me because of their alleged high ethical standards, any refund he deemed legitimate would have required him to fire the employee who made the service call. His position was that he had to trust his technician. He refused to agree to any sort of admission that work may have been done that was not necessary, again citing that he has to trust his technician. This leaves the customer, in this case, an 87 year old woman living on a fixed income, as always being wrong. In most businesses, the customer comes first, but in the case of Plumbline Services, it seems that the customer is never first and is always wrong. The rep did say the work was guaranteed, and they would fix the leak. I asked them to come out that day, and they did not, so I fixed it myself. It was the hose washer. read more

Called early Monday for appointment to look @ a leaking swamp cooler, got one that afternoon 4:00 - 6:00......oops @ 2:30 got cancellation call...next day 4:00 - 6:00 (had already cancelled scheduled appointment that couldn't be rescheduled). Had a leaking swamp cooler. Before he even looking @ ANYTHING Dimitri tried to sell a new "rerouted" copper line. Convinced him to at least cooler. I already knew there had to be a problem with the float. There was also a leaking nut @ the swamp cooler & leaky compression fitting. Estimate to repair.... $314.90. $110 to replace leaking fittings that would take ten minutes to replace. $161.95 to adjust the float, $42.95 service call charge. My fault last fall for not blowing out system correctly, but after declining service & while paying the service charge adding insult to injury, he told me I could have avoided all this trouble by hiring them last fall to blow out the system correctly. REALLY! I had used them in the past for sewer issues but will now spread the word about what a ripoff they really are. read more

Had to wait 2 days for someone to show up. I thought I had a leak from my kitchen sink that was going down into my finished basement ceiling. It turned out it was my dishwasher. After being told that they do not fix appliances they preceded to want to check my water pressure and told me that my pressure was very high at 110 psi and the recommended is 75 psi. After a hard sell and scaring me that other appliances and toilets were going to break or explode I had them do the work. They charged my $738.00 to change my supposedly broken pressure reduction valve. It took 30 minutes!! After getting over the shock of the extremely high price I did some investigating. I called the Castle Rock Water Department and they said that psi was normal for the area that I live in and that I could have gotten a pressure reduction valve at Home Depot for $54. At this point I am not even convinced that they needed to change out the part and if they did I didn't see the old part. I then called Plumeline back and talked to the customer service supervisor who did reimburse me $232.00 because that service usually takes 1 1/2 hrs not 30 minutes but still $506 is still way over priced. I feel taken advantage of!! They should have just told me "I am sorry but the problem is not with you kitchen sink but with your dishwasher and we do not fix appliances. We will have to charge you the trip fee and been done with it. That would have been good business not proceed to scare me into having work done that I don't need. DO NOT RECOMMEND AND WAY OVERPRICED. read more

Plumbline Services was called out to my elderly parents housed based on a $29.99 A/C inspection. During the call they sold them a $130 shower head that they didn't need and tried to charge them a $1,000 for questionable parts that they "supposedly needed" and even to sell them a new $4,000 air conditioner that they really didn't need. My sister showed up at our parents place in time and found that our parents were totally confused about what was going on. She said that if she wasn't there that they probably would have purchased the A/C unit that they didn't need because they were lead to believe that they needed it. There's no question in our minds that the Plumbline people were trying to take advantage of two elderly people who can't hear that well and whose elderly minds were easily confused. I cannot recommend this company to anyone based on their handling of the situation with our parents. The total bill to my parents for this horrible experience was $455.00. read more

I had Plumbline come out for a AC Tune up (as stated on their advertisement). Aaron came in and removed 2 panels on the furnace, looked at it and removed the furnace filter. He then proceeded outside to the AC unit, opened it up and told me it needed cleaning. Well, what's a "tune-up"? Maximizing the performance and efficiency of the unit is what I thought....maybe some cleaning and adjusting?? Aaron called his manager and the manager told me that Aaron was filling out a 60 pt inspection list. Unfortunately Aaron must not have known to fill this list out during the inspection as Aaron didn't have any list on him. Anyway, I ended up talking to the manager about the difference between a "check" and a "tune-up". Aaron told me that many customers confuse the two terms and he has mentioned it to the managers, but they don't want to fix it. So I'm not interested in having a company come out that wants to confuse their customers. read more