After repairing the cold water on the sink we were left without cold water. I tried and called their number. 8883794321 and it took forever to answer. I asked if the plummer could come back. He left 5mins prior to them answering. They said no, I needed to place another service call that will take at least another day. Wtf?? And they left a mess. read more

Plumbers Incorporated - Loose drain tube. - Plumbing Near Me - Riverside, California

I do hate to leave a poor review. My only hope is that it spares anyone the struggle and frustration I went through with this company. We had them service our plumbing through our warranty company. It was not a good experience. Initially the technician, Miguel, was very nice. He worked quickly which I appreciated at that time. Until I discovered that through the initial fixing of our garbage disposal unit, he created another leak. I appreciate quick work, if you can do a good job. I am fine with things taking longer in order for the job to be done correctly. It was difficult, of coarse, to get Miguel back out here, and when he did make it, he tried to tell me that the leak wasn't because of him. If it wasn't there before, and it's here now, only one conclusion can be drawn. Only after some discussion back and forth, (and after he got the ok from my warranty co.) did Miguel finally say that he would fix it. After this second time of him coming out to fix the disposal, I learned of ANOTHER leak that was caused from his initial work. Turns out he didn't replace all of the parts that he was supposed to replace. I have no idea what I'm looking at, or how things work when it comes to plumbing so I, naively, trusted that he was doing the job correctly. I wouldn't trust having him back again to fix this problem. Not only did I have to set aside a lot of time for him to come out twice, but I also ended up struggling through fixing the problem on my own. Like I said, I am not a plumber, and it's very frustrating when you have to do the job of someone else, especially after already paying for it. Miguel was not nice when he returned the second time. I also don't want to forget to mention the customer service over the phone was equally as poor. I would really try to avoid them if you can. You'll just end up frustrated and doing the work yourself. read more

My homeowner warranty company assigned my hot water heater repair to plumbers inc. My hot water heater has been out for three weeks now trying to get them to repair it. There is no sense of urgency. They don't care about their customers. If you want good service and you repair done quickly, do not call this company whatsoever. read more

Set an appointment- earliest was 4 days out. They called and changed my day and appointment time 4 times then did not show up. Followed up and had a completely wrong address and a womans name. Dont use! read more

If I could give zero stars I would. I am reporting them to my home warranty company whom they were assigned by. They quoted one price because they said the home warranty didn't cover modifications. I called my home warranty and they said that was not the price discussed. I called your company back and all of a sudden you had a different price for modifications. I reported you to my home warranty for trying to take more money from me. Buyer Beware. Also check there license as they have violations with the CLSB read more

When our water heater decided to stop working, leaking water all over the place, my home warranty set us up with a contractor who couldn't see us until four days later. Due to the emergency of the situation AHS opened the claim to others and Plumbers Inc came the next morning. Steven, the technician, was courteous, helpful, explained the problem and what next steps were and how the process works with the home warranty. They were great with communication and did a great job replacing everything needed to get us up and running again. We are so pleased with their service...especially when we know dealing with home warranties can be quite difficult. read more

So they would not return my calls to make an appointment, I called Home Warranty, and said they already came out and fixed it. This company is a scam, run and never look back. read more

Completely unprofessional behavior by office and management staff. Service tech failed to show for an appointment because he was sent to another job. I called the office and my appointment was rescheduled 2 days later. Service tech again failed the appointment. I called the office and the appointment was rescheduled 4 days later. I asked to speak to a service manager and was told I would receive a call back that day. Never happened. I called the next business day and asked to speak to a manager again. I was told I would receive a call back as soon as he was off the phone. No call. I had already paid $900 for service and spent 2 half-days waiting for a tech that never came. Beyond unacceptable. read more

will report them to california board of contractorsThey are absloutley useless. Had to deal with them through my home warranty company and so far zero work done. paid $85 dollars and can't get a hold of them or their plumber (who walked in 5 minutes and never seen him again) will report them to california board of contractors read more

They caused damage to our floor while fixing our toilet from a home warranty request and have been ignoring calls from insurance company and us for 2 months now read more

Liars. Read the other reviews. We placed a claim; someone came over and said they would need to check about parts and other ways to fix a water line issue. Then they never called back. When I called, they said they closed the home warranty claim reporting that they finished the job. DO NOT TRUST THEM. especially Dan read more

The worst service I've ever had. The plumber showed up and checked my water heater. Told me what the problem was then told me he was going to email me the information. He never did. I called the company approximately 10 times to get an update on when the issue was going to be resolved. All I got was " we will call you back" they never did. DO NOT USE THIS COMPANY. read more

My home warranty selected Plumbers Inc company to repair my bathtub/shower which was not functioning properly...barely any water was coming out of it. Danny was the plumber assigned. I cannot say enough good things about him. He was experienced, profesional, knowledgeable, considerate, respectful, & friendly. He took the time to explain to me (in easy to understand terminology) what was wrong and then explained how he was going to fix it which he did within a very reasonable amount of time. He even made sure to dispose of all the trash /boxes before leaving. After so many bad experiences with plumbers & plumbing companies, I am more than thrilled to FINALLY be able to write a good review read more

I have a HOME OWNERS WARRANTY who assigned Plumbers Inc to handle my Water Heater issue- I called them on a Friday and an appointment was set for the first thing on Monday morning- it was great- I received various texts and emails that the tech was on the way, then- the tech is here, then- the work is in progress????? I am home and there is no tech, no van, no work , and NO HOT WATER!!! I call in and the agent is rude and tells me the address was incorrect and that's why the tech wasn't at my house???? I seriously would call a reputable plumber rather than calling a "service". Plumbers Inc is a joke and waste of time! read more

Miguel Arredondo was sent to us by America Home Shield to fix our garbage disposal on 3-7-24. He fixed the problem and our garbage disposal is now operational.Miguel was on time as scheduled, very professional and very polite and amiable. Highly recommend him. read more

Totally useless plumbers. No skills I had a guy Allen from their to look into basic issues through home warranty. After the visit there was no response for over 10 days despite over 15 follow up calls. the Guy did know what to do. Does not carry parts for washer plumbing outlets. Could not find parts for 10 days He started refereeing me to his favorite restoration company where there was no active leakage or moisture. That was very unethical. I end up calling my plumber who fixed the issue on the first visit. I am never ever going to use them or recommend them to anyone. read more

I was referred to Plumbers, Inc by American Home Shield. I believe they made a good choice in sending "Miguel" from Plumbers, Inc to help me out. Water leaking under my kitchen sink was bad. Miguel happily repaired/replaced the faucet and hose under sink. He then recommended I have the cabinets checked out for water damage. I did that and found out that I did indeed have bad water damage under flooring and cabinets..Whew! thank goodness for Miguel and his suggestions.... read more

We had a service call for some plumbing needs organized via American Home Shield. Everything was organized in less than 48 hours on-line, and Daniel from Plumbers Inc arrived on-time (we could even track his progress to our door). Daniel rectified our plumbing problems quickly and professionally. read more

This company has terrible customer service. Took several days to schedule provider after many outreach calls to follow up. They are virtually non-responsive. Not helpful at all. read more

I am sure this review is not a surprise when you read all other negative reviews of this business. AS many of you said, this company, like many other companies working with home warranty companies try to squeeze dollars out of you to do unnecessary work. Like many of you, this company was assigned to our claim by First American Home Warranty. Once assigned to our claim,I decided to read their reviews by other home owners. Because of so many bad reviews, I decided to call First American and ask them to assign the claim to another plumbing company. The refused and said they do not pay attention to online reviews by their customers. Very bad, right? I told them I was trying to avoid problems with the company. If so many people complained about the company, why should expect to an exception. Well, I failed to get first American to give me another plumbing company. Christ from Plumbers Incorporated came to my house to check the leaky water heater. He did exactly what all other bad reviews are saying they did. He started by saying even with a good home warranty plan, replacing a water heater would cost a home owner $1300 to $1400. I told him am willing to pay only for any required modifications. He said if I were to replace 75 Gal water heater without warranty, it would have costed my $1700. He said he talked with his supervisor and they willing to reduce by cost to only $980. I tried to get him to give a written quote of what he is replacing and he would not. He said he did not have time. Final he send me a text stating the $980 and what items he is replacing. I asked him which one of those were required by code, he said none, but he would still replace them. I had to call First American to complaint about the company and their unethical way of doing business. While I was on the phone with First American, I got a message that Plumbers Incorporated cancelled my service order. They simply realized that they could not get what they want. It is too bad the home warranty companies allow those contractors to take advantage of their customers. My service order now got assigned to another plumbing company that also has vet bad reviews. Will see how it goes and I am sure I will be writing another bad review here. read more

Seems like they forgot about my claim? It's been almost 1 month since they first came to my home. Haven't heard back from them? I finally was able to speak with someone there and "surprise" they are ready to finish my claim but could come out for another 7 day ? I think they need the 7 days to actually order parts? Very poor customer service. Remember, there are many plumber out there to choose from. I don't recommend this company ! read more

They are one of two plumbing contractors for American Home Shield in the area. Both have abysmal reviews and for a good reason. Don't expect them to be very responsive - it took them 5 days to do an initial (required) 3 min long inspection of my broken water heater. All this time we don't have hot water, of course. They contract with ASH for abysmal rates, so they have to make that up by charging you exorbitant prices for uncovered charges (conversion kits, new building code requirements, etc.). These charges are roughly 2-3 times over what reputable plumbers will collect. (And we know and expect reputable contractors make good margins on these items already vs. buying at home depot and DYI). Can't speak to the quality of service they deliver as I went with somebody else that did a stellar job. read more

The technician came out to fix our insinkerator and told me that it was jammed beyond repair and we needed to replace the entire unit. Additionally told me that the outlet it was plugged into wasn't working and we needed to have an electrician fix it first. The electrician came over and the outlet was in perfect working order, nothing wrong. The electrician then used a 1/4 inch Allen wrench and was able to unjam and reset the insinkerator. Insinkerator works great, thanks to the electrician. read more

Worst plumbers ever! 5 weeks later and we still don't have a working shower. They replaced a shower valve, neglected to measure where it should go and then tried to ground down flange around tub spout to make shower valve flange fit. No gasket no silicone, water leaks into wall. They say they are finished and will not come back out. Avoid this company. read more

Plumbers Incorporated - Plumbing Near Me - Riverside, California

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Thanks! Do you have a minute to share publicly? You just left a 5 star rating with us. Mario was excellent. He moved multiple items in my garage so we could get to the water shut off valve to the house. He explained that he did not have the part to change out the valve but by shutting the water off in garage my new refrigerator could still be installed on Monday morning. So thankful for his kindness and explanations. read more

Not only did Cesar the professional plumber show up as scheduled. He was knowledgeable and knew exactly the best remedy for an ongoing problem. Plumbers inc office staff made the repair as painless as possible with the courtesy and knowledge they possess. Total 5 star service..... read more

AVOID AT ALL COSTS! If you go through your home warranty and they assign this company to you, immediately request a different provider. If not, you will be meet with unprofessionalism, incompetency and delays. read more

Our experience with Plumbers Inc was through our home warranty company. Our hot water heater was leaking combustion gases into our garage due to an improper installation. The plumber diagnosed it as a venting issue, which was conveniently not covered by the home warranty, rather than an installation issue which would have been covered. Regardless of the diagnosis and disagreement in root cause, Plumbers Inc failed, after 5 calls, to provide promised quotes for repair options. I also spoke to the plumber shortly after the report to the home warranty company. He agreed to call them and update the diagnosis to reflect the improper installation, but he never did. He also promised to provide the quotes, but did not. I was promised call backs multiple times and never got them. After a few weeks of frustration, we finally contacted another plumber who was able to fix the venting issue in about 30 minutes without the expensive repairs suggested by plumbers inc (hot water heater repair or vent replacement vs just adjusting the vent placement). So to top off all the frustration, the issue ended up being an easy fix that the Plumbers Inc Plumber just didn't see or bother to try. Strongly suggest avoiding this company. Very frustrating experience. read more

Worst service ever! If I could do no stars I would. Trust these reviews, don't listen to first American home insurance. It's been over two weeks and my appts keep getting cancelled bc it's not an emergency. My pipes are leaking in several areas, water is coming through the walls but it's not an emergency bc my appointments keep getting cancelled. Avoid them! read more

Stretched a home Warrenty call into 4 visits and two deductibles. No consideration for customers time. Office scheduler is robotic. Would not let me finish why 4 appointments were not necessary if their plumber had adequately documented the second appointment. Went to a different company. Who needs that kind of customer service... NOONE read more

Nash is outstanding I used American Home Shield and they referred Plumbers Incorporated their employee Nash repaired my shower and I couldn't be more satisfied! I recommend this company and request Nash! Out of 5 stars they all rate 5 stars read more

Don't let these idiots near your home. They send a major idiot to break you toilet then charge you for vandalism. Then they charge you for fixing their abuse and refuse to fix it right. Then they charge a brand new service when their last repair does not work. Nothing but scammers and liars and thieves. All they had to do was change the flushing unit but the kept on changing little plastic and cheep metal parts that are not good Negative 5 stars and that is being very generous read more

Worst Company I have ever had to deal with. My home warranty company sent him out to look at an issue with my garbage disposal and stoppage. They sent somebody out last Friday. The plumber said the drain was clear and there'd be no other issues. Two days later I was having stoppage issues again so I called them again. It took them five days to get somebody out to look at it again they said they fixed it but unfortunately, as soon as they left, I had the same issue. I would stay away from this company. I should've looked at the reviews before I had this company come out. read more

Worst in the business. They are thieves if you have a home warranty plan. The technician "claimed" I needed modifications to my hot water heater so they could steal $580.00 from me. This is a pattern with this company. Did I mention they have an F with the Better Business Bureau...yes, an F. They know what's covered and what's not covered in your policy/contract so they can steal your money with extra charges. read more

On May 27, 2024 the water heater of my rental unit went out. I have First American Home Warranty for situations like this. On May 27th I called in the claim. ON May 28th a plumber, Plumbers Inc. in Riverside California, was on his way. He diagnosed the problem immediately. He said we will turn in the diagnosis and go from there. After a couple of days, May 29, 2024 I called the company again. They were working on it. Called First American, he same day May 29, 20924 and they said they were waiting for the company to turn in the diagnosis. I then called the Plumber and American Home Shield Daily after that nothing. Note me tenant now has no hot water and I am liable for a possible law suit and possibly putting them up in a hotel. By June 4th nothing had been done. First American escalated the situation and called the Plumbers. They could not get a hold of them. Now we are past a week with no hot water for my tenant. Not until June 10 did the plumber say they had the part and would be out on the 12th of June. June 12th comes out and they don't show up. I have to call them and they said they got the wrong part. Now i am stuck. First American said I could do a cash out., But because the plumber never turned in a diagnosis. They are not sending me any money. So after 2 1/2 weeks I have to get my own plumber to come and replace the hot water heater.At a cost of 2428.00 So now i am out the monthly fee I have been, paying, my 100.00 service fee and the money for a new water heater. Meanwhile I put my tenant up in a hotel at my expense. I finally get a notice that the company plumbers inc. sent out the problem, 1 month after the issue began. All First American wants to do is to give me 45.00 for a part. Horrible service. I am now seeking legal counsel. read more

We were very happy with the service we received from Steve, he was very knowledgeable and skillful and happy to give some great advice to help us prevent our problem from coming back. We were particularly happy to get service the next day and they even tried to get us same day but I called a little late in the day. read more

I have used them twice. Miguel is awesome. He Explains the process, problem and progress very well!

Had an issue with my main toilet and the great timely professionalism of Plumbers Incorporated was fantastic! Mr. Steven repaired the issue of diminished flushing power and a leak. Thankfully, I have a home warranty so that helped the cost and value of the company servicing the issue at hand which I'm thankful for. I gladly recommend using Plumbers Incorporated. Thanks Plumbers Incorporated! read more

Absolutely the worst service I have ever had. I was referred to them by my home insurance. The first service guy came and he appeared to have diagnosed the problem and said would come back to fix it. Big lie, he didn't take any notes, made no work orders and faked that my home insurance would be ordering the part. Then he stood up on me for three times in a roll. Each time I had to cancel all my work plans and wait at home for nothing. By the time the company sent another person, it was already a month later and nothing was done. By the time, my sink s decay had filled in the leak. The second service person said he couldn't detect the leak but would keep the work order open for 30 days. The company, to the contrary, closed the case on themselves and took money from my insurance. I had to call multiple times to reopen the case. Their receptionist is so rude and the worst I ve ever had. They kept lying about calling back and sending the service person again but it never happened. They then never picked my call nor my insurance's call and refused to service again. They charged my insurance a lot of money but did absolutely nothing. The receptionist also was insulting. read more

Do not use this company! Nothing but a bunch of crooks and scam artists. Home warranty sent them out. Leak near water heater. Steven did not fix it on his first visit had to be called back out because it was still leaking. Next trip out couldn't fix it and busted another pipe trying to shut off main. Had to call city to turn off water. Because of him I now had another leak in a completely different area. He then said it wasn't his fault and told me I need my whole house repiped. Hired my own real plumber that came out to fix all the problems Steven from plumbers Inc. caused. Such a shame you can't find an honest worker that wants to help fix peoples problems. Steven also went on to try to talk me into lying and filing a claim with my home owners insurance saying he would lie and say a pipe busted. Unbelievable! Run from this company, wish I could give negative stars. read more