Summer is around the corner so I wanted to get a tune up for my HVAC. I inquired through yelp and it messaged 5 places so I just went with the earliest appointment. I had low expectations as my previous technician with a different company from last year barely did anything and did not even check our drain line inside the home. McShane was our technician and he's the reason I'm even leaving a 5 star review. He explained what he was doing and answered all my questions. He was respectful of the property, used shoe covers before entering, and asked permission before moving things around. You notice those little things when you've had a bad experience in the past. I would say the value is also worth it. It was $85 for the tune-up. I was obviously looking for something cheaper but you get what you pay for. Overall great service!! This company will now be my go-to for my HVAC needs! read more

I had a solid experience with Just Right Services and their technician, Brandon. They are punctual, provide accurate diagnostics and offer fair pricing. We had a relatively complex HVAC issue that required a follow up visit. The owner, Drew H., was highly responsive and reliable from the very beginning of the project to the end. When a minor miscommunication arose regarding the labor charge for the final replacement part, he quickly stepped in to clarify. They honored their original promise and completed the work at no extra cost. It is good to work with a contractor that stands by their word, sticks to their estimates, and takes responsibility for the final result. Highly recommended for their professionalism. read more

cannot communicate to workers and they would leave their trash , as well as move my belongings without putting anything back threw away my items without communicating to me as well as installing new items without my review read more

Just Right Services lives up to the name -- they show up on time, do the job right, and don't overcomplicate things. Had them service our HVAC system in Laguna Hills and the tech was thorough and communicative throughout. Pricing was fair, no surprise charges. These guys are a trustworthy local option for anyone needing heating and air work done in South OC. read more

We were so impressed. They were timely, affordable, and professional. Definitely going to use them again. McShane was fantastic.

Mitch is fantastic. Our A/C wasn't working, and Mitch thoroughly checked everything out for us. He is honest, trustworthy, and fair. Mitch did a great job for a fair price, and the work he did is guaranteed. We couldn't be more impressed with the professionalism, quality of work and communication. (He even sent a picture of himself before arriving so I'd recognize him) Thank you. read more

Highly recommend! I replaced an A/C unit plus a hydronic heating system with a combo Heating and Cooling Heat Pump, and I couldn't be happier. I'm glad I went with Just Right Services. Mitch provided several options from repairs to partial replacement to full replacement. He didn't push for any of the options, and that made me comfortable to go with the full replacement. The installation went very well. Furthermore, Just Right was very helpful with the HERS report and preparing for the city inspection. Just Right has been there from A to Z, and I highly recommend Just Right Services. The new combo Heat Pump is amazing. It is very quiet, and it seems very efficient. I'm very happy to only have one unit for both heating and cooling. I think it's very good value for the investment. The controller is the Honeywell controller which I am very familiar with. Thanks to Just Rights Services for living up to their name! read more

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I had Just Right Services installed a new unit back in November 2024 and waited 2 months to run the unit to give a full review. Initially, I met with Zach who was very thorough about what was needed. One thing I appreciated is that he didn't sell me anything. He began by listening to what I desired and informed me what they can do. He answered all my questions and even came back to answer more questions after I spoke and gathered quotes from 4 other companies. Their price was very competitive but what sold me was Zach's customer service. On the day of installation , the team came bright and early and were full of energy. They walked me through the installation and explained to me the difference I would feel with the new unit. They were very fast, efficient, and brought joy into the house when they were here. Once installed, I received a surprise visit at the end of the day from Zach who wanted to make sure everything was in order and operating well. Just Right Services also prepared the HERS report for city inspection and came back to complete some corrections the city required. It was cold this winter season and I am extremely happy that our new unit has been a huge game changer keeping all of us warm and cozy. From start to finish, Just Right Services was incredible! Great communication, excellent follow through, and more importantly, cares for their customers. If you're looking to upgrade your HVAC unit, don't hesitate to contact Just Right Services! read more

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Our furnace wouldn't turn on, I found them on yelp and the came out same day. Chris was amazing, fast and very knowledgeable. I would definitely recommend and use this company again. Price was also very reasonable read more

Excellent job from Just Right Services. Needed some plumbing work on one of the toilets. Professionally done with no issues. Recommended. Five Stars. Thank you read more

We really appreciate the work that was done at our home last Wednesday with Marsid Every effort was made to make everything right .. Always on time. And very recently priced . read more

Mitch was fantastic. Knowledgeable, honest, efficient. Pricing was more than fair. Absolutely no attempt to upsell. Couldn't be happier working with him and the company. Exuded confidence in terms of working with warranty issues. Went through a very logical process to determine what was wrong to get it fixed. Shared with me his thinking along the way because I was interested. I was happy enough to sign up for other plumbing inspection services as he spelled out a very cost effective option that provided the broadest benefit. Very professional. Will use them for HVAC and general plumbing/ water heater services going forward. read more

everything is perfect; they do everything right! The best part of the business is that they care about their work and they will do whatever it takes to make it right. read more

Update.... The company credited the $98 back. All is good now. Very polite service tech. The challenge was that they were to fix a leak in the upstairs tub that was causing damage to the garage ceiling. The initial charge to diagnose was $98 and that would be applied to the final repair. They wanted to charge for drywall cutting, which i can do so I offered to have them fix it after I did the cutting and the wall was opened up. After the drywall was cut open, the Tech consulted with his manager and they decided that the leak was from the tub drain and needed a new gasket. Next a few later days water is still dripping so i take out the tile to really see the source. Tub valve is slowly dripping onto the tile edge and along the tub so valve needs replacing. So the outcome is i have them come back to replace the valve and they will not honor the $98 inspection fee to apply towards the repair. So... Just right couldn't diagnose the leak without me tearing it down and then not applying the initial fee to the repair. The only positive was the tech's demeanor. read more

Just Right Services - Tech installing the new valve. - Heating & Air Conditioning/HVAC Near Me - Laguna Hills, California

Requested service on Tuesday for Wednesday morning! They cane ON TIME and ready to work. Explained what they were doing and gave the cost! VERY REASONABLE PRICE! Worked quickly to install my garbage disposal! Quality of work is TOP NOTCH. HIGHLY RECOMMEND read more

This is the second time we have had Just Right Services work on our AC over the years. They are very timely, reliable, trustworthy, and fairly priced. With the heat wave going on in Southern California, our upstairs unit wasn't working and our bedrooms were very warm at night. Christopher came out and got us fixed up straight away and now we can sleep in coolness again! Thank you! read more

Did a great job an a couple of tough to fix shower plumbing problems. On time, hard working, reasonable pricing. 5 stars recommended. read more

Our furnace went out and needed to be replaced. We reached out a number of companies for a new replacement HVAC system for our home. Just Right Services came in at a good price for a new 19 SEER heat pump system. We are extremely happy with our system choice! However, we are not pleased with how Just Right Services left our new unit on a floating base. We were told during the install that we'll have to find a contractor to come out and build a proper base for the unit. This required us to have Just Right Services to come out ($$) to uninstall/reinstall the system so the new concrete base could be built. When the technician came out for uninstall, he also questioned why his own company left this new system like this. Why didn't Just Right Services build the base prior to the installation? Or, inform us prior to installing the new system that this what needed to be done?? This cost us almost an extra $1000 to have the system uninstalled and reinstalled. No Bueno. read more

Just Right Services - New heat pump system on floating base :/ - Heating & Air Conditioning/HVAC Near Me - Laguna Hills, California

I had such a great experience with Just Right Services! Zachary and Juan were great from the moment they arrived, they were friendly, respectful, and professional. They explaining the process so I knew exactly what was being done. I really appreciated how patient they were in answering my questions and making sure I felt comfortable with everything. Once they finished they made sure to vacuum and clean up thoroughly. They not only cleaned all the ducts but also took care of my dryer vent as well. Easy to book, trustworthy, and dependable I highly recommend this company to anyone who needs an air duct cleaning service. I also loved that the company sent text updates to let me know when they were on their way. Overall great experience and left my home feeling fresh and clean!! read more

Christopher was excellent! My air conditioner had been broken for over 3 years...I was being too cheap to call a repair company, and I suffered with fans. Christopher was super friendly and top notch professional, along with being courteous and extremely hard working and diligent...it was a very comfortable experience. He kept me updated on pricing throughout the process, and the pricing was reasonable. The work done was both substantial and successful. My air conditioner is back to operating beautifully! I highly recommend this company, along with Christopher. Don't hesitate to get your repair needs met with this terrific company! read more

I called Just Right Services after being referred to them as experienced with FirstCo heat pumps. Our technician, Zach, was very knowledgeable. He identified the problem quickly and replaced a failed component. If you have a heat pump that needs service, this is the place to call. read more

Excellent service and honest assessment- Mitchell was great. Able to analyze our problem quickly and make good recommendations about what we should do! Thank you Mitchell! read more

I have used Just right several times. Once again they did a great job for me. Christopher spent hours getting my old air conditioner up and running. I am one grateful of lady!! read more

Updated based on their condescending BS reply... "Maybe I'll be old enough one day..." Give me a break with your nonsense. I got the issue identified and fixed for much less than what you tried to charge me. Stay away from this business and hire competent honest plumbers. Service industry gets a bad rap because businesses like this want to rip you off. Beware of bait and switch tactics by this company. I requested a quote for leak detection and the rep on Yelp quoted me for $281.34. When I called the business to confirm and set and appointment only a few minutes later the "lead dispatcher" said it was $400 for the leak detection and that I couldn't get the job done cheaper than that. I've posted screenshots from this company that is trying to bait and switch me and another company that quoted me at $298 so you can get it cheaper. Go elsewhere and save time and money. read more

Just Right Services - Heating & Air Conditioning/HVAC Near Me - Laguna Hills, California

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They fixed a leaking valve behind the wall of our master shower. Ok, they got the job done, but had to cut a larger hole into the tile than expected and thus requiring a giant sized shower handle plate. Not asthetically pleasing. Minus 1 point for leaving debris on the master shower tile after the work, which I had to clean up. Minus another point as the owner assured me he would be at the entire job supervising, after letting me know the tech is on the newer side. Spoiler alert: That didn't happen. Tech showed up without the owner, putting us in an akward position. Won't be using them again. read more

Just Right Services Owner and Management made every single effort to provide an expert experience from Just Right Services! I am not one to write many reviews but I highly respect and appreciate the efforts from this team to make me a happy customer. read more

Absolutely great service!! Drew took the time to understand our concerns and exactly what we needed; he also gave us a very fair price . Marsid arrived on time and was very polite and professional. The work was done perfectly and we were very happy with the entire process. read more

This company is outstanding. They installed a new heat pump last week and came back today to do a routine maintenance on the air handler. The service rep, Zachary is over the top with regards to customer service knowledge courtesy etc. Actually he gets an extra star cuz he laughed at my jokes. read more

Called Just Right for a maintenance service on my AC and Furnace. Their prices are great, and I had technician, Christopher come to service both units. Superb job, very thorough, good explanation on how things worked and how my AC unit was doing (I am not an expert with HVAC systems so learning a bit about them was great) They also change out one air filter as well. I'm happy to know that my AC is good to go for the upcoming summer, and I will definitely schedule them to come out sometime in November for the fall/winter service. I recommend Just Right! read more

I appreciate Chris so much! He was professional and kept me updated with everything he was checking along the way. He was even able to come same day and earlier than originally expected. read more

My mom had a broken garbage disposal that she hadn't dealt with in quite some time. Marsid came out and replaced it and snaked the pipes. He was so patient and explained in detail what and why he was doing what he was doing. The prices were reasonable and i highly recommend this company! read more

Just Right Services does the BEST job and are very honest. Everyone we have worked with from them has been so polite and extremely knowledgeable. I can't recommend enough!!! read more

This update is long overdue. After an initial scheduling snafu, I tried them again for a couple of plumbing issues. I was so impressed by the work done that I eventually pulled the trigger and had them replace my old AC and hydronic heater with a heat pump system. Drew and his team have been terrific. Highly recommended. read more

James and Leo made the experience delightful. I called Just right and James asked simple questions to help guide me in the right direction. The very next day, Leo arrive to my gym to check the AC unit. Gave me and honest assessment and explained everything thoroughly. Got the ac back running within 2 hours. These two are a dream team. Thank you so much for your professionalism, great problem skills, and keeping my gym cool! read more

Just Right Services - Heating & Air Conditioning/HVAC Near Me - Laguna Hills, California

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I have a shower leak and want to get it fix. I have used Just Right couple times in the past so I decided to book an appt on their website after getting no response from Yelp quote service. I have noticed the Just Right has grown and provides many other services. They even have a dedicated scheduler and web site for quotes and service appointment. I decided to use their web site since I didn't get a response from Yelp quote and it was easier to book. However, I got a call this morning from James who told me that they cannot service me today because all time slots are booked. I tried to explain that I book a week ago and time slot i want was opened. He explained their web site appointment system is broken and doesn't sync with their scheduling. This is the second time that this scheduling problem occurred to me. Last time James told me to call in for appointment but why don't you guys fix the online appointment or take it down. Even though James was apologetic but he continuously overstepped my conversation as I was venting my frustration. Funny thing is I got 2 text messages and 1 email confirming my appointment. James offered another time slot that wont work for me. This sounds petty but when you have to rearrange your schedule, it is very troublesome and frustrating. This makes me to think the company might be growing too big or having some internal problems. I suggest they take down the online appointment so it wont cause confusing and messing up people's schedules. Final words, the online appointment and yelp quote doesn't work for this company. read more

Why is my review unfair? Your technician did not diagnose anything. He just looked at the unit and said he needed to call Rheem the next day. He didn't take anything apart to try to find the root cause of the issue. Are you saying that justifies a fee for "diagnosis?" And I understood it was a holiday and Rheem's office was closed. That's why I waited to hear back from your team the next day. However when the morning past with no update, my wife and I ended up having to follow up with you and your team instead, which had no update. I called another plumber and they came within a couple hours. They also charge a diagnostic fee, much higher than what you charge. But they came by, stayed longer than your technician did, and they didn't even have to call Rheem. They explained my options, gave me several choices, and I went from there. And guess what? They didn't charge me a diagnostic fee for their visit and advice. You messaged me privately to apologize for your team's missteps, which I appreciate, but your public response says otherwise by saying my feelings about your lack of customer service is unfair. You said in your private message that you'll "accept the critique and move on." Now why the contradiction? read more

I wanted to give an update on my experience with just right. I had an emergency leak and called at 7pm for help. Just right sent their technician Massimo at 8am the next day. Massimo was able to diagnose my issue, provide a reasonable price and adjusted his schedule to ensure the work got completed that same day. Fantastic addition to their team and the only plumber I'll be asking to work in my home from now on. Quality service in a timely manner. I will work with them again. read more

Just Right Services has done two separate projects for me and both times they've been excellent with communication and work ethic. Their employees are super-friendly and knowledgable. When it's time for my third project, they'll be getting a call from me. read more

Great same-day response. Great communication. And great customer service. Our tech, Daniel, answered all of our questions and made very valuable suggestions. read more

My 15+ year old Trane 2-stage heating and AC unit stopped operating during the most recent heatwave. I called around in desperation as my wife works from home, and lets not kid ourselves my dogs, kids, and I don't much enjoy the whole home sauna of a house without AC either. After researching I realized that an expensive repair on an old AC & heating unit was not very smart, but first things first, I needed a company to come diagnose the issue. After calling around, the only company that was responsive was Just Right Services - yes they were busy and initially a routine appointment could be made in a few days which was better than other companies with no appointments available for weeks. But....I had contact information for the Owner / Founder of the company (see prior review in Yelp where we reconnected) who installed my old Trane unit 15+ years ago. After contacting the Owner Drew Haynes directly, he added my job to his work schedule for the next business day. Not surprisingly, my AC was diagnosed to have a refrigerant leak somewhere in the system. I had already googled the issue and found locating the leak / repairing it is no small task and an expensive one too. Drew said he would charge me for adding refrigerant to my AC but he could not guarantee how long it would blow cold air as it depends on the both the size and location of the leak. Since my AC was blowing cold air AC after adding refrigerant, I had time to do some more online research and a few weeks later determined it was time for a new system. Drew also offers a refund of the repair cost if a new unit is purchased within a certain timeframe which was nice. It is important to note here that my old Trane AC / heat unit Drew installed gave us no issues since installation 15+ years prior, but like everything mechanical it wears out. The old unit's great installation (see pics) and carefree usage for so many years convinced me to hire Drew again for the purchase and installation of a new unit. I decided to get a new heat pump and now I'm experiencing the benefits of it during the continued heatwave. My house is a more consistent cool temperature, the outdoor unit is much quieter than my old Trane condenser - so much so I had to walk outside a few times to see if the fan blades were turning to see if it was on as I could not hear if it was running from my slider located about 7 feet away, and to top things off the efficiency of the heat pump has lowered my electric bill 20+%. I get a lower electricity bill but have a much more comfortable house now as the new system is variable (as compared to my old 2-stage Trane with only 2 speeds). Variable means my AC / heat has 700 levels to which it can adjust as needed to save energy, increase comfort with less indoor temperature variation, and decrease the AC blowing noise since it can make adjustments in small increments. I'm thankful for Drew and his entire staff for a smooth installation and purchase transaction. Chris and Guillermo took their time to do a great installation and were consumer friendly by showing me how to operate my new thermostat, providing me all the component manuals in a single package, and even cutting out the filter size / model number label from the box to include with the manuals to ensure I knew in the coming months the specific filter replacement I will need. They were professional, knowledgeable, friendly (and dog friendly to my dogs), and clean - they laid out runners to their work areas inside my house. The office staff Jarad and James were responsive via email and phone for permitting and payment for the purchase of the new system. I found them both friendly and informative - as you can tell by the length of this review I'm verbose and have lots of questions. They were both patient and explained matters to me. I was so impressed with Drew and his company that I even joined their maintenance program which is about $10 a month. The program includes two visits a year in the Spring and Winter to ensure optimal operation for the coming heat or cold. If you have issue with your AC, heat, or plumbing give them a call! read more

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