I lived in Phoenix for more than 40 years where air conditioning is life. In my time there I…read morepartnered with a lot of great AC service companies to keep my AC units in tip-top shape. I've lived in Orange County for more than 5 years and Air Care is the third AC service company I've partnered with. I have never, in all my years, encountered an AC service company as amazing as Air Care. Their skill level and knowledge is unmatched. They are dedicated and committed. They go above and beyond in every situation. They leave no stone unturned. They're professional. They're wonderful communicators. They're courteous. They're friendly, and they're truly a joy to have in my home. And, they're all about building a lasting and long-term relationship. I've found my forever AC service company in Orange County. It's Air Care, and I'll never take my business anywhere else. To JP, Matt, Lorenzo, Rey, and all the crew at Air Care, thank you, so very much, for all that you do!!!

We've been working with Air Care for a while now, and this latest experience just reinforced why we…read morekeep coming back. They're consistently trustworthy, easy to work with, and always available when you need them. For the past year or so, we've primarily worked with Evan, who has been great. He's knowledgeable, straightforward, and someone you genuinely feel comfortable having in your home. Recently, we had an emergency on a Saturday evening, and Matt came out to help. He was awesome. He quickly diagnosed and fixed the issue without trying to upsell anything we didn't need, which really stood out. We also recently completed a full system replacement, including a new AC unit, furnace, and all new ductwork. We took this seriously and got eight different quotes before making a decision. In the end, we chose to stay with Air Care, and we're glad we did. Brandon and Harvey handled the installation, and they were fantastic. They installed our new Trane heat pump system and completed all the ductwork. They were friendly, respectful of our space, and extremely thorough. They kept everything clean throughout the process and took the time to make sure everything was done right. Brandon even gave me his cell number and told me to reach out directly if anything came up, which speaks volumes about their level of service. All around, this is a team you can trust. Highly recommend Air Care to anyone looking for reliable, honest, and high-quality HVAC work.

Excellent work from Tim and Gil the dream team. Fast…read morefriendly and professional. I will recommend Triton to my neighbors

I had a very disappointing experience with Triton Air & Plumbing, primarily because of the lack of…read morecommunication and the way I was treated by their customer service representatives. I called five days in advance to schedule a technician to come to my home and provide an estimate for either repairing or replacing my air-conditioning unit. On the day of the appointment, I was given a service window between 8:00 AM and 11:00 AM. After 11:00 AM had already passed, I received a text saying the technician was running late and would probably arrive around 1:00 PM. Then, at approximately 12:45 PM, I received a call from the company. The representative told me they were running behind and that the technician might arrive sometime after 1:00 PM, but there was still no guarantee. At that point, I was extremely disappointed. I had already waited five days for the appointment, then spent the entire morning waiting during the original four-hour window, followed by another two hours of delays, and they still could not give me a definite arrival time. I explained to the representative that the company should have contacted me around 9:00 or 10:00 AM if they already knew they were running significantly behind. At least then I could have made the decision to reschedule and not lose half of my day. Asking me to reschedule after I had already spent almost five hours waiting was not a reasonable solution. I told her that if the technician could not arrive by 1:00 PM, I would cancel the appointment and find another company--one that respected my time as a customer as much as they expect customers to respect theirs. Her response shocked me. She simply said, "That's fine, sir. You can cancel," and then hung up on me. About 20 minutes later, I received another call from someone else at the company, supposedly to apologize and see whether anything could be done. By then it was already after 1:00 PM, close to 1:30 PM, and I had already contacted another company. Unfortunately, the second conversation made the situation even worse. Instead of simply listening to my experience and apologizing, the representative told me she was going to listen to the recorded conversation because there "must have been something" said during the call. To me, that immediately felt as though my account of what happened was being questioned instead of taken seriously. I told her that if she did not trust what I was telling her, she should listen to the recorded call first and then contact me. Calling a disappointed customer supposedly to apologize while simultaneously questioning his version of events completely defeats the purpose of the call. The original scheduling delay was frustrating, but delays can happen in any service business. What ultimately caused Triton Air & Plumbing to lose my business was how the situation was handled afterward. Customer service is not only about showing up when everything goes according to plan. It is about communication, accountability, professionalism, and how you treat customers when something goes wrong. If you value your time and expect clear communication and professional customer service from the companies you hire, my experience with Triton Air & Plumbing would make me strongly recommend looking elsewhere.

The day after we returned from vacation our ac went out during the hottest two weeks we've had this…read moreyear. It was a VERY old unit so we knew it was probably time to replace rather than repair again. I placed a service request via Yelp the next morning, responded to two of the half dozen companies that reached out and scheduled them to come the next day to provide estimates. Hana Hou weren't in those two, but the owner followed up on the next day and offered to be of service; review any estimates I got and provide some honest feedback. First company comes out. Nice, professional guy. Agrees that it's probably in our best interest to replace as a repair would've been around $2k, and we're still going to need to replace it within the next few years. We decide to continue with replacement. He leaves. His company sends a replacement quote a few hours later. Estimate seems a bit high, but what do I know? I send it to Bill at Hana Hou then wait for the guy from the next company. Next company comes out. Another very nice man. He completes his inspection, then sits down and and gives us three options. The highest cost option is $3k under the first company. But the catch is they can't do it until 10 days later. It's over 90° in my house when he delivers this news. "Yeah, we'll keep you on the list," I say. I send their quotes to Bill at Hana Hou, who loops in his expert Marc who tells us he can install a new unit THE NEXT DAY. He's 1 city over from us and just wrapped his last appointment for the day. It's 93° in our house. I'm honestly pretty desperate. Marc comes through. Inspection, FIVE options, we decide on one (not the cheapest we've seen all day,, but not the most expensive either). I sign the paperwork and he leaves. We go to a local hotel, and Hana Hou starts work the next morning at 8am sharp. Come home from work that night to a comfortably cooled home. (My husband said our installers Steven and Josh were great! Very personable, hard working and had great communication.) It honestly seems like there are quite a few great companies in the area. Even the most expensive option seemed like they were just riding the market at its high point (heat wave). But I recommend giving Hana Hou a shot. I'm extremely pleased with their work and the price I paid for it.

Hana Hou came highly recommended by a network of friends, and friends they are!!!…read moreLucas had an opening and came very quickly. However, there was a small "tweak" that needed to be addressed, and he was here bright and early the next day. All is good, and I will be calling them the next time I have any sort of problem (electrical, plumbing, AC/HVAC).

Used these guys a couple times now. The techs are very friendly, professional, and smart…read more I go with them primarily because they don't play the stupid game where they want to charge you some stupid diagnostic fee. I tell them what the issue is, I get a ballpark estimate so I know what I'm getting myself into, and they come and fix an issue or complete a project, and may I say quickly!

Our AC stopped producing cool air during a heat wave. I sent out a request and Maksbuilder…read moreresponded instantly. Maksym Identified and fixed the issue almost as quickly: a blown starter. He was efficient and professional, had the part on hand and we had cool air blowing again in no time. I will definitely reach out to Maksbuilder again when we need AC work.

Had both of our HVAC systems replaced by 1st Choice and couldn't be happier. From the first…read moreestimate (which one of the co owners James did) they were straightforward and fair on price with no pressure, no runaround, and they answered every question I threw at them before I signed. The install itself was impressive. Eric (one of the co-owners), Chris, and George (or it may have been Joe ; sorry i forgot) knocked out both units in a single day. They showed up on time, were professional and tidy, and clearly knew what they were doing. It's reassuring when an owner is on-site doing the work himself. Almost two months in now and both systems are running great. HERS testing was handled efficiently without me having to chase anyone. All that is left for me to get the city inspection scheduled(my delay not theirs) . If you're in the Irvine area and getting HVAC quotes, I highly recommend them!

I received a competitively priced estimate from 1st Choice for a 5-ton Lennox heat-pump system…read more However, I decided not to proceed because the company refused to revise its initial estimate to include several important details and stated that the estimate would serve as the final contract. The proposal specified a variable-capacity heat pump even though we had discussed a two-stage system, but it did not clearly confirm how the equipment would operate with my existing zone control board. It also did not include the AHRI Reference Number needed to verify the exact system's certified efficiency, nor the requested surge protection. For a major HVAC installation, important equipment specifications and agreed-upon work should be clearly included in the written contract. Although the price was competitive, their unwillingness to revise the initial estimate left too much uncertainty for me to proceed.

Capistrano Air is the best. I have bought many units from them over the years for a commercial…read moreproperty. Additionally, I chose Capistrano Air when replacing the unit at my home. They are professional. Pricing is always spot on and competitive and when they commit to times with installation, you can be assured they will be there.

We had Luis help us fix our air conditioner and he was able to fix it very quickly. Very pleased…read morewith how quick they could send out a repairman. Grateful for someone we could trust.

I had a great experience with Ben from Airotech…read more When my Carrier HVAC stopped cooling, he showed up promptly, diagnosed the issue quickly, and got straight to work. It turned out to be a blown capacitor and a worn contactor. What I appreciated most was his honesty and thoroughness--he focused strictly on what was necessary, never tried to upsell anything, and took the time to do the job right rather than rushing through it. He had the parts on hand and had the system blowing cold air again in no time. Fair pricing, professional, and genuine integrity. I highly recommend Ben and Airotech for any HVAC service. I previously had another company fix my unit last year and moving forward I will be calling Ben for any of my HVAC repairs.

This was a great service experience. Our AC went down and one service came out and then…read morepractically refused to give us a written quote. Then a second came out and couldn't get the parts for half a week - it was super hot. These guys just had me send a pic of the unit, got the needed part on their way to our place and fixed it in hours. Also pointed out that they only use manufacturers parts which they say are more reliable. ...seems to make sense to me. Regardless the speed of service and entire experience was 5 stars. Btw - the other two companies were also rates about 4.8 so goes to show you can't always trust reviews

Had an issue with our AC unit not cooling during a heat wave with temps over 100 degrees. Called…read moreMission Viejo Heating & Air and mentioned that this is an emergency situation. They scheduled a technician to come the same day. Martin arrived, quickly diagnosed the problem and fixed it on the spot. He is professional and very knowledgeable. Answered my questions and explained everything very well. The service fee was also very competitive. Thank you for a great customer experience! I highly recommended Mission Viejo Heating & Air. Will do business again!

We had our dual unit HVAC system, over 30 years old, replaced. The price quoted was good, and we…read morewere charged exactly what we were quoted. The work was completed in a single day, as promised. The equipment has worked flawlessly since installation (OK, just less than 2 months ago now). Communication with the company is excellent, I have had responses within 10 minutes typically. I would recommend them completely.