Disappointed with the lack of customer service when I visited here. Asked for a stadium chair and…read moregot kind of half caring "oh it's over there"...no effort to show me. Then when I finally found them they were on the top shelf , so wasn't even able to look at them. Love to shop smaller businesses but not if their employees don't care. Off to Big 5 I go I guess

Huge sporting goods store convenient walking distance from the courtyard Marriott Orem University…read more Walked in to browse but was looking for cotton mock turtleneck shirts or whatever they might have in the swim section since I'm a swimmer. Nice store similar to Dick's Sporting Goods in California but it truly is the wrong time of the year for looking for swim stuff and they did not have any cotton mocks so I left.

I am giving this store a one star because I showed up 20 minutes before they closed and the doors…read morewere locked and employees were inside closing down. I tried knocking and they all ignored me. While writing this review 2 other customers have tried to go in. Very rude and sad that customer service has come to this. 7/21/22 hope you find some better employees. Best of luck.

Jesse was great help. He runs a team that greets you at the door. Jesse approached us while looking…read morefor an item and offered help. He went out of his way to look at items in his stored inventory and found some great options. We found exactly what we were looking for. Thank you!

I have rented from Parks Sportsman for years when I go to ski in Utah, but after an incident the…read morelast time I went, when they were closed on Sunday (and we were headed out) I tried to find a location that wouldn't present me with that same problem (I was leaving on Monday and had my own equipment, but my friends, who needed to rent, were leaving Sunday). The Pro Shop at Sundance not only got my friends up and fitted and out the door within 20 minutes, on a busy Friday morning, but they also only charged them $100 for two days of rental for two people. Now, we had a group discount because of an even that weekend, but it was 10%, so call it $120 for rental for two days for two people...sounds like a deal to me. But isn't that always how it works? :-)

I've lived in Orem, Utah since 1987 and have been to this store less than 10 times. When I worked…read moreretail management (8 years), I used to teach the sales staff that as important as it was to make a good impression during a sale, it was more important to make an even better impression when something was being returned. That's where the staff at Park's finally turned me off of this store completely. The last time I was here was just before Father's Day, 2010. I bought a 4 person tent that was on sale. The sales staff was very helpful in assisting me with the purchase. However, when I took it back because of a defect, the assistant store manager who was on duty and took care of the exchange acted like he was doing me a huge favor and that I was imposing on his time. That left a bad taste in my mouth. That wasn't even the end. I took the new tent (WFS 732) camping and should have checked it out first before (like I did with the original tent) heading out with my sons. One of the shockcords was broken so I had to do a quick fix while we were at our campsite. After returning home, I had to go buy new elastic cord to fix the shockcord. About a month later, my son took it camping and the plastic zipper broke and so did the plastic hook that holds the rain cover to the tent. By this time, I had lost my receipt and knowing how they acted with my exchange when I had my receipt, I figure why even bother. To anyone from Park's who may end up reading this, know that you lost a customer when you blew it on the exchange. Take a lesson from the folks at Nordstrom.

Great choices and smart staff! Always make me feel welcome! Easy to rent skis and great selection…read moreof skis and boots

I took my skis in to get a tune up. The staff were great, explaining my three options and then…read moregave their recommendation. They promised they would be finished the next day - but texted me later that same day to say they were ready for pick-up. They were friendly, helpful and professional. I highly recommend them!

Love this place. Huge selection, and super friendly and helpful people. I'll drive down here from…read moreSalt Lake Valley to shop. Brady at the gun counter is welcome at my BBQ anytime. I like that they carry new and used firearms, and a huge selection of accessories, clothing, ammo, etc. Keep up the good work over there!

Every time I come in here i'm ready to spend over a 1000 dollars on guns and ammo but every single…read moretime I get ignored at the counter. This was my last time coming here I've come 4 times over the past 6months and every single time I get ignored. I always gave them benefit of the doubt but at this point it's ridiculous.

After a bad experience getting the wrong shoes, I have to say it was resolved with kindness and…read moreease. I returned the shoes, and Jaxson helped me find the most comfortable shoe I have ever worn. Thank you Jaxson.

If you value professionalism, courtesy, 1:1 attention, and knowledgeable people, The Runners Corner…read moreis the store for you. They are a shining example of why brick and mortar stores are still such a valuable community resource. I went in today and Golden took time explaining so many things and helped me with the kind of personal touch that will make me continue returning again and again. No matter your level of "being a runner," from 0-100%, you are welcome here and they have something for everyone. My entire family has shoes from this store and we always value the people here more than the products we walk away with. Their prices are reasonable and they will price match any main brand competitor. Today, I left with new shoes, socks, jelly beans (yum!), toe spacers, but most importantly, great advice. I look forward to my next visit!

It seems like every time I walk into Uncle Sam's I'm reminded of how cool it is. It seems that no…read morematter what item I'm looking for they usually have it. The staff are super helpful and friendly which makes the shopping experience all the better. I was glad to see they were also taking precautions by wearing masks and gloves. This store is one of the best surplus stores that I have ever found. I didn't know what to expect but I always like to discover new places. It was so much bigger inside than it appeared outside. I needed to update my camping equipment and I found a modular sleep system in excellent condition at a really reasonable price. I had a dog tag made for my doggo and that was very interesting to watch them make it on a really old authentic machine. I looked around and tried to remember everything that they carry so that I know where to find it in the future. I met a soldier there that arrived home and was moved by his story. All in all a really good experience. I would recommend Uncle Sam's Army Navy as a great place to shop. This time I came in to find some cold weather gear because I'm heading out on a backpacking trip and didn't want to freeze out in the cold. They actually have an excellent selection of thermals and polypro head to toe. I got geared up and also got some waterproof gore-tex to keep dry. Basically was able to find everything I needed for my camping trip in one place which was great.

They have great service and a an awesome selection of sporting and surplus military gear.read more

I'm having a case of deja vu…read more Cache Valley, Newgate, Layton Hills, Station Park, Valley Fair Malls, as well as the Shops and South Town, and the Outlets at Traverse Mountain--I've been to Pro Image Sports stores at each of them. Now I've been to the eighth and most southern location on Utah's I-15 corridor at the University Place Mall in Orem. As with other stores, you'll see all the popular football (Steelers, Cowboys, Seahawks, Raiders, Pats, etc.) and basketball (Jazz, Golden State, Cleveland, etc.) team jerseys (both blank and for specific stars). You'll also find a good selection of NCAA Football stuff--both for the big teams and local (yes, not surprisingly, much more BYU stuff). You'll also find baseball caps and even the MLS shirts (obviously, mostly Real Salt Lake). And there are accessories, from a whole wall of team cups and tumblers, to bumper stickers, to keychains, to socks, to steering wheel covers and trailer hitches. I'd say about 75% of the stuff that can be found at Fanzz and other sports chains. As I've said in past reviews, each store is a little different. For the Outlets of Traverse Mountain location, it was throwback Mitchell & Ness gear (I got a Seattle Sonics cap). For the Valley Fair Mall in WVC, it was team-specific kitschy stuff (like cheeseheads for Packers fans). And now, I've found something cool and original at University Place: Schutt brand mini-helmets. All of the NFL teams are represented, as well as many from colleges. I was shocked to find a helmet for my alma mater, K-State. Obviously, I took it home! How are prices? Well, my K-State helmet is the perfect example. It was $29.99, and that's in line with prices for Schutt helmets online; however, K-State ones are currently unavailable at Amazon and eBay. Sure, you can find a lot of this online and at other sports stores in the mall, but you're also likely to find a gem. I sure did.

I went in yesterday to get dad a Father's Day gift. We picked a hat but weren't sure of the size. I…read moreasked the employee if we could return or exchange it if the size was wrong and he said yes you have 30 days with receipt. There is also a sign saying this on the register. Well it was the wrong size, I went back with my receipt and the guy today says they don't do any returns or exchanges. Period. What?! I pointed out the sign and what the other employee said. He said due to COVID they don't. Such unfair and dishonest business. We're out of $40.. will not ever return there again!

A misleading ad about a ski package led me order it. The description was of skis and bindings and…read moreall the pictures showed the bindings mounted on the skis. There was one package price listed. I ordered them as such. I then received a shipping notification for the bindings with a separate price. I called immediately to cancel the order as I knew that having bindings mounted was not cheap. This was not what I budgeted for. I was told that everything was shipped, so the order could not be cancelled, but to call back when I received everything for an adjustment or to return the equipment. Btw, when ordering I was offered a 15% coupon, but then at checkout was told it didn't apply to my order. When I received the order, I checked with local ski shops and $100 was the lowest price I could find for mounting. I spent a half hour on the phone with a polite, understanding customer service rep inquiring about some type of credit. $25 was the offer. I pointed out how the ad was misleading, an offered coupon was not honored, and it would cost them more if I returned everything. I simply wanted at least half of the mounting cost reimbursed. The most frustrating aspect of this customer service interaction was that a supervisor will not get on the phone. The poor rep had to keep going back and forth. When she told me she could escalate the issue to a supervisor, I readily agreed, but she pointed out they would respond by email! THEY WILL NEVER GET ON THE PHONE AND SPEAK WITH SOMEONE!!! Sorry, that's horrible policy and I would discourage anyone from patronizing this business.

Beware when ordering ski boots as part of a package deal…read more Be sure of availability of sizes of ski boots with a package your purchase. I returned my boots and wanted to get the next size up. Since there were none available in my size, I received a refund (based on package pricing (about $80). If I want to get a larger size boot, I need to select another model/brand and pay the regular (non-package deal price), which means will need to spend approximately $200 more for a comparable boot, not including the $44 it cost to ship the first pair back. I do not recommend purchasing boots if you are not absolutely sure of the size you need. When I asked about the return, customer service said "We always recommend to go in and try different boots on before purchasing online". I was never given (nor saw online) this recommendation.

Love this place to death! The owner has spent more than most professionals make in a year on bolts…read morefor many of our favorite climbs in the area. As such I support him with my gear purchases. They have great advice on where to climb, gear to get and they are also just fun to talk with!

Best place hands down to get anything you need climbing from gear, beta, or just general life…read moreadvice! Darin and his crew will help you get what YOU need. They aren't their to rip you off!