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Recommended Reviews - Play and Spin

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Broken machine
Kim Y.

Never again- booked my daughters party here and it was a shitshow starting with check in- we checked in and they only checked in my daughter and gave her a bracelet- then told us to wait to the side- when our party hostess came she told us we all needed to go back to the counter cause we should have checked in the kids individually already- which makes sense- just don't know why the first person didn't tell us that and made us wait. Half the games didn't work- the toddler section had a lot of down rides and games as well, two kids in the party didn't have a working gun for lazer tag so it wasn't any fun for them. Pizza and cake were fine- party host was friendly. I signed up for the birthday package to do lazer tag and go karts- our group was bigger 13 kids and the kids waited in line- they asked if they could all go together but there wasn't enough cars- so they were fine with splitting up the group- the kid working the area told them to get out of line and he would accommodate them. They were literally next in line so I'm not sure why they had to leave the line- He never came back and when I asked him why they had to get out of line and when they would be able to go he told me "I don't know we are pretty packed tonight". But they were next in line so it doesn't make sense- by that time the party was over and kids had to go home. Kids took their cards to cash out for prizes and the scanner to count tickets didn't work. Shocking.. so now no go karts- no cash out from the games. I spoke to the manager and he completely dismissed any of my concerns. I paid for a package to include two activities- he told me I can just come back any other time and use the card for go karts.. That's not the point. We don't live in the area and I'm not packing up 13 kids to come back and go to on go karts when I paid for a certain package for them to do that day. We will not be back. Thanks for absolutely nothing and a total waste of my money. I would suggest lowering your prices if you can't provide the full services of what you are offering.

Food area
Carlynn U.

Clean and organized...but you will pay for the quality of the place. Yep, the price does add up. 45 minutes of inflatable fun: $17.50 per person (weekday price). Then, add on $50 of arcade time. BUT...it is worth it in my opinion. I got to sit and chill in the super-clean food area and relax. My kids knew where to find me and it was right by the bathrooms (also clean). This is a Pepsi establishment and they serve alcohol! White Claw, Modelo, Bud Light, Heineken, and some unique bottled beers to name a few. Plus, there are juice boxes and Gatorades for sale, as well. Popcorn, pizza, ice cream. Allergy-conscious! The video games were very interactive and not your usual run-of-the-mill games. Very innovative! My kids had a blast! So did I. I wish I would have brought my work computer so I could have gotten work done.

Cat L.

None of the games work, staff is awful and the place is a ghost town for a reason. It cost us $15 in game credits to play a few games and we got one piece of candy as a prize. Jose in the restaurant is so rude and we were the only ones in there and It took 16 mins for a hot dog. He came out, put the hot dog on the counter and said "NO REFUNDS"

Bumper cars
Ana V.

Ots a fun place. But they charge a little too much for the games. You put credits in the card, and each ride or games takes too much credit out. Still, it was fun and very clean

Charmaine D.

This was a fun place to take my 4 year old. It's pricey but worth it for a few hours of fun. We spent about $82 on a card for the Go Kart and arcade games. Then another $30 for food. It was definitely more crowded by mid-afternoon on a Sunday so going there a little before lunch was ideal.

The Play & Spin charges are no longer pending. The charges are officially finalized on my debit card.
Crista T.

Beware, when using your debit card at Play & Spin, use cash only. If your card is charged twice by their system due to an error, you will not receive a refund at all. They ripped me off without a trace of remorse. Manager assistant Jose mentioned that he could not print me out a receipt because their system was down, but he mentioned, if I was charged he would personally refund me. Despite Jose's promises, I didn't receive a refund. When I call him, he played confused and avoided me. In my inquiry to Play & Spin Manager Patrick, he attributed the problem to technology, asking how the system could act in that manner. PJ, aka Patrick, told me to send him an email of the charges on my card and the date I arrived. l sent him substantial proof via email. Even a few pictures of me and my family at the establishment. It took him a while to reply back to me. Thus, I sent another email regarding his excuses, avoidance and the dishonesty of the company. He replied to the same email thread and claimed that he had never received any proof. In conclusion, Manager Patrick and his assistant Jose are dishonest individuals. After three weeks of being ignored, I contacted my bank. My card was closed and I was refunded. They also mentioned that it was theft because Play & Spin took more money off my card than they should've. I paid $52 for play credits and they charged me an extra $25.91. If you all need it that badly, enjoy. BTW WAY, Play & Spin Go carts are extremely slow and there's plenty of game machines that are out of order. I promise to leave a lengthy review with proof.... Honesty is the Best Policy,

Sausage pizza
Daniel Y.

I'm usually not one for kids parties and the craziness associated with that, but Play and Spin might just change my mind. Inside this large building, you'll find an arcade, go kart track, laser tag, restaurant/cafe, and a mani/pedi spa. You read that right. This place has the adults in mind, and that's a relief. There's some couches that you can lounge around in, if you don't want to chase around your kids! Like other game places, you'll have money loaded on to a card for you to swipe to your heart's content. There's not an overwhelming number of games, but what is available is fun and in good shape. Air hockey table too! My kids and I had the most fun with the go karting. Be sure to tell your kids not to bump each other because the race will pause if karts get jammed up. The food at this place is also decent. Only had the pizza, but it's slightly above par for the field. Are you still reading this? What are you waiting for? Go have some fun already!

Long line no one to help us. 20min wait while employee was in back room trying to help another angry customer
Kerri T.

Wait wait and wait some more. If you experience any issues with your card not working there in only one person at front who works the line. We probably waited 20minutes because another customer was arguing about issues with their card. Keep in mind there were about 15 people in line and about 4 employees in little back room and NO ONE came out to assist the singular front desk employee. How do you have so many people walking in and out of a side room but not one qualified to help paying customers in front? There are plenty of games for kids and plenty of areas for adults to lounge (bar, nails, food court) BUT they really need to up their customer service! You play a lot to play....so please have more than one employee working the front desk.

Spacious place
Tony M.

This place sounded pretty cool and I saw that there was also a groupon for it too, $35 for a $80 giftcard sounded great so I got it. Then I read the reviews, it was either really good or really bad and that didn't get me excited but I went to see for myself. The place is really huge! Go karts, laser tag, video games, good selection of food and an adult section with a full bar and TV'S to watch the game! They even have a spa section for mani pedis. It was a Sunday and very busy and the staff was pretty friendly and helpful. The food was average and pricing was ok. The thing I don't like is the cost of games is pretty high, and a handful of times the game took your credit but then said game over? I understand this is where they make their money but that needs to adjusted. Its a great idea, nice and clean place but if your able to keep the parents there longer, you will have people spend more.

Spacious

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7 years ago

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9 years ago

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9 years ago

Very clean. Reasonably priced. Received a five dollar gift card for posting a review after visiting from the bartender.

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Ask the Community - Play and Spin

How young can kids be to come here?

We have no minimum age requirement to come to Play and Spin. We have arcade games suited for all ages.… 

Are there go carts for adults?

Yes kids and adults can do the go carts! For a kid to go on their own they need to be 54" tall or must ride with an adult.

Do I need to reserve a time or just show up? What if it's full (do they turn people away)?

Unless you're planning a party, you just show up. I can't imagine it ever really being "full" because it's a pretty large place.

I would like to know if it is possible to hold birthday reservations and if so how much is the cost? can reservations be held for the go carts or laser?

Yes, they were able to reserve go kart time for my friends party. I'm sure you can do laser tag too

View All 6 Questions

Sandbox VR - Team Dumas on the hunt for Zombies

Sandbox VR

4.3(18 reviews)
9.8 mi•Lincoln Park

Came here for a birthday party and has such a great time. Sandbox VR is good for all ages! My homie…read morewhose birthday it was turned 43, the group after us was 6 kids who looked like they were 12 years old. Good for people of all ages, I tell ya! We did the zombie killing one and it was SO fun. 30 minutes flew by and I could've played for another 2 hours. The entrance is a little alcove, follow the signs up the stairs. Definitely make sure you book your session ahead of time. Once everyone arrives, you must sign the waiver (which you can also do ahead of time). Then they take you to your room you'll be in. The lovely workers strap on your wrist and ankle sensors, they then take you into the room you'll be in, the workers come in again and put the vr goggles on your head for you, then they hand you your weapons. The zombie one was pretty realistic, prob not for minors, but great fun for adults! I def will be back to play the Squid Game one. Great idea for birthday parties or get togethers. The workers do a good job of disinfecting everything you use as well. We parked in the lot across the street, street parking is pay to park and seems pretty tough to find a spot.

Had a great time using VR. when I was in town with my son. For our choice, we did squid game. They…read morewere short staffed, it seemed. The greeter was handling multiple tasks until the secondary person arrived. Logan was our guy that helped us get set up in the room. He was great. An experience would definitely do it again

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Sandbox VR
Sandbox VR
Sandbox VR

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Event Horizon Gallery & VR

Event Horizon Gallery & VR

4.3(6 reviews)
6.8 mi•Andersonville, Edgewater

This review is for The Gallery of Terror Halloween walk thru only and not for any of the VR…read moreexperiences (These seem very cool) Anyways this is possibly the worst haunted attraction walk thru ever created by man...Or maybe worst walk thru attraction in general. Remember the Willy Wonka scam event in Glasgow, Scotland that went viral? (if not, look it up). Well now we have a smaller scale version of this here in Chicago. Story and art was obviously created using AI and black garbage bags for walls and 4 actors who are doing thier best to keep a straight face while performing...it's so terribly bad that it's almost good...Unfortunately paying 30 bucks a person for 2 people is pure insanity...But it does come with a liquor drink and you will need it after you are exiting 5 minutes after walking in...lol This is worth about 5 bucks a head at best and it still would seem awful. The sad part is the idea of a haunted gallery where you stare at paintings that come to life is a good one but unfortunately none if this happens here. The only horror to be had here is spending too much money on this turkey. And yes they had the nerve to have an exit thru a gift shop aka a closet with some dollar store merchandise This is so bad that it really does need to be seen to be believed...Maybe show up and ask can you walk thru for a few dollars...Its so worth it for a few bucks and you will never forget it. Note to owners: Please make this the first and last year this is ever done...I wouldn't wish this experience on my worst enemies for 30 bucks a person. I've been to DIY home haunt walk thru's for free that were next level amazing in comparison.

My adventurous granddaughter darted in the open door of the Event Horizon Gallery on a Sunday…read moreafternoon, and that's how we discovered this treasure on Clark Street in Andersonville. She's a tall seven year old, and she headed straight for the virtual reality pods, where her mom and the proprietor agreed she could buckle in for a virtual visit with Santa, an underwater adventure, a visit with dinosaurs, and a ride on a roller coaster, swaying and bumping along. She was thrilled. We were delighted! The gallery is full of objects you might want to buy -- we didn't -- and escape rooms for adventure -- we haven't tried them -- but I can't recommend the place highly enough for friendliness, cleanliness, reasonable prices, and good, safe fun.

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Event Horizon Gallery & VR
Event Horizon Gallery & VR - New business logo for Event Horizon Virtual Reality

New business logo for Event Horizon Virtual Reality

Event Horizon Gallery & VR - Event Horizon Gallery

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Event Horizon Gallery

Sandbox VR

Sandbox VR

3.3(118 reviews)
14.2 mi

My children and I took my husband for Father's Day. He loves being active and this was absolutely…read moreperfect! We were running a little late and my daughter called regarding our appointment time. The representative was nice enough to change our appointment to a later time slot. This was the first for us but my family had an awesome time. My husband said it was a workout and they were all sweating when they finished. The video footage of their experience was priceless. Everyone was helpful and nice. We will definitely be back.

Disappointing Experience for My Son's 8th Birthday…read more I was so excited to book Sandbox VR in Oakbrook, Illinois, for my son's 8th birthday, but unfortunately, the experience was very disappointing and not worth the $200 I paid. We arrived on October 12th and had a difficult time locating the venue because there was no clear signage indicating where Sandbox VR was located. I called three times and received no answer. Thankfully, I was eventually able to locate the email and speak with someone at a different store who directed us to the correct location. When my husband, my two sons, and I arrived, we were greeted by a staff member who told us we were late, even though we were still within the five-minute grace period. Instead of assisting us, she made us wait while she helped two other parties first. When she finally assisted us, her attitude was rude, and she provided little to no instruction on how to put on the VR equipment. She simply told us to put everything on and make sure the hands and feet were correct before walking away. About 10 minutes later, she returned and told us the equipment was on incorrectly, so we had to adjust everything. She left again, and another 10 minutes passed before she finally brought us into the game room. We were instructed to raise our hands and say "assistance" if we needed help. However, while playing, I fell hard, and my toy gun came apart. I raised my hand and called for assistance, but no one came to help me. I had to remove my goggles, check myself, put the gun back together, and continue playing without assistance. To make matters worse, the room was hot, and there were no fans running. My children were sweating and uncomfortable throughout the entire game. I understand that things may not always go perfectly, but for a birthday experience costing $200, I expected better customer service, proper equipment instructions, a comfortable environment, and staff who respond when a guest needs assistance. This was supposed to be a fun and memorable celebration for my son, and I left feeling disappointed with how the entire experience was handled. Unfortunately, the experience did not meet my expectations, and I do not feel the service we received was worth the price. I hope management takes this feedback seriously and addresses the issues with staff training, customer service, venue signage, and guest safety. Families deserve a much better experience, especially when celebrating a child's birthday.

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Sandbox VR
Sandbox VR
Sandbox VR

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Gamma VR - We have everything you need for an epic VR adventure! The only thing missing is YOU!

Gamma VR

3.7(12 reviews)
38.8 mi

I went to this place this weekend with my son and boyfriend. I played three different games. The…read moregames I played were Elven Assassin, Beat Saber, and another game that takes me on an elevator ride to see if I'm afraid of heights as I walk along a plank coming out from a high-rise building. My ultimate favorite out of all of those is Elven Assassin. Why, you ask? It tested my skills, or lack thereof, on shooting some characters with a bow and arrow. It was very interactive and engaging. I was fully immersed in this game, I tell you! If you decide to go, I suggest playing this game. My son and boyfriend played a fun boxing game. They both got a good workout out of it, so much that they were exhausted by the end of the game! You must check that one out too! They have over 200 games you can play. As soon as I found out this info I knew I'd have to return many times. I did not want to leave the place, honestly. The staff there is very helpful and friendly. They'll guide you by giving you instructions on how to use the equipment so if you've never tried VR before that won't be an issue. I highly recommend checking out this place!

one star because I have spent weeks calling the number and even emailed to try and plan my twin…read moreboys birthday and they haven't responded or answered anything

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Gamma VR - We love it when groups come through for an EPIC time. We were honored to host the "Art.of.chi" at our Joliet location!

We love it when groups come through for an EPIC time. We were honored to host the "Art.of.chi" at our Joliet location!

Gamma VR - Enter a World Of Endless Possibilities With Virtual Reality

Enter a World Of Endless Possibilities With Virtual Reality

Gamma VR - This is our beautifully lit storefront. You can spot our location from afar with ease. We have abundant Parking

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This is our beautifully lit storefront. You can spot our location from afar with ease. We have abundant Parking

Play and Spin - arcades - Updated October 2026

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