smells really bad and gave me a headache. very disorganized and there is like too much stuff to go through. felt very claustrophobic.

So I normally wouldn't even bother doing this but I am extremely livid and, quite frankly, disgusted right now with my past few experiences with this location of Plato's. A couple months ago I was the biggest advocate for this location in particular but a few months after they moved into the bigger store the place has just gone completely downhill. I used to go in, go straight to the free people, urban outfitters, anthropologie, etc section and find at least 5 things right away. Their staff was super friendly and helpful - would go out of their way to make sure i found something, but even if I didn't find anything it was always a pleasant experience. If I wanted to sell anything I knew I would get a decent and fair amount for everything I brought in. Now, however, its a completely different story. Words can't even express how unbelievably disappointed I am with this location. They have SO many people working there and each girl is more rude than the next. All they do is chit chat with each other about what they did the past weekend or what guys they like OR the clothes that are being brought in - making fun of them and the customers who brought them in. God forbid you should ask one of them to help you - I've been a customer for years and my last couple trips I've gotten the dirtiest looks as if I was bothering them. Even the guys are horrible - gossiping and laughing with these girls and acting like they are the fashion experts of the century. I've never heard anybody be so rude and condescending in my life. I'm sorry but if you were a fashion expert why are you working at a second hand clothing store? Platos at that! Every time I leave I tell myself I'm never going back but for some reason I continued to give them 2nd 3rd and 4th chances. Not after today - I will never give this location my business ever again and trust me that is their loss as I have been known to spend hundreds there at 1 time. The last time I was there they turned down my boyfriends Michael Kohrs sweater - brand new with the tags on. I was looking through the racks of LITERALLY dirty, deodorant stained, out of style and ugly clothing and could not believe they had turned him down. Not only that but their prices have increased without any rhyme or reason it seems - jeans that were $20 are now $45, shirts that were $8 are now $12-$14 and it is NOT because the quality is better in fact it is quite the opposite. Today was the last straw. I went in with my stuff to sell and was given $28 for about 10 things - all brand name, free people and nordstroms stuff including never before worn jeans and shoes. They turned down a brand new Calvin Klein dress because it was "striped" and apparently they are finding stripes dont sell -even though they bought 2 shirts that were striped and I happen to know that stripes are trending right now. These girls only pick out what THEY think is cute and I seriously question their hiring process as they obviously wouldn't know a good piece if it hit them in the face. They can't even dress themselves! They always look so disheveled and unprofessional and I find myself shocked going through their "staff favorites" section. Ok I'm done with the rant - I just hope the owner/manager reads this and seriously thinks long and hard about what's going on in this store. I will not be returning to buy or sell unless there are some drastic changes and its extremely unfortunate because this used to be my "go to" spot. Not anymore - to all you thrifters out there I would think again when deciding to shop there. read more

Words cannot express how mich i love this place. First let me start with the staff. I generally go in atleast 5 days out of the week and i have built relationships with them all. Me and my two year old always feel welcomed and appreciated. They go above and beyond to accomodate to us. From holding things for me when i cant make it to freeing up my heads so i can shop. They truely care about your wants and needs. They have developed and personal relationship with me and my daughter and thats what means the most. I dont mind spending a few hundreds a month in this location because aside from the merchandise the relationship is great. This store is pretty organized and easy to shop. For me the customer service is key and they have the down to a science. Appreciate plato's exton read more

I went in the Plato's Exton store location and found it to look more like a Goodwill store. I was not at all impressed and found nothing that I would spend my money on. Most of the items I looked at were not in good shape at all. They looked more than "gently worn". I couldn't wait to get out of there. Not a store I would frequent again. read more

I just left Plato's about 30 mins ago and to say I was pleased with the outcome would be a lie. I brought 2 bags one full of shoes mostly brand new and one pair was a big ticket item, a pair of once worn Pour La Victoire platform heels that retailed for $300 last year. The second bag was filled with new Forever 21, Wet Seal, Armani Exchange and some others just to name a few... You know those brand they claim to love so much. Now while I was waiting to check in I noticed a pair of extremely worn boots proudly on display as well as some other raggedy... Sorry "less than desirable" shoes also proudly on display being sold as if they were dipped in 24k gold, for a lot more than they should be, and for the majority of my stuff with the exception of a few items they wanted to keep which I figured hey I probably made out good with 75% of my items taken, so I go to find out how much they were offering me and after listening to the robotic speech they give every single seller they offered me a whopping $25 are you kidding me smh. Well I politely told her no thanks and after listening to her try and win me over and change my mind I stood firm with my decision and said no thanks I'd rather go elsewhere. read more

If I could leave a no star review I would. I have never shopped at this store and never would, especially as I see how they are. I have tried to sell on 3 occasions. The items I sell are always in very nice condition, most worn only one time, others worn occasionally. There is always an excuse as to why they won't purchase these items. I always bring in very top quality brands and many things have never been worn and had tags on them. I have never taken an item over a year old into the store as I realize they want "in style" looks. My first experience: I brought in about 10 dresses, the cute summer dresses that you would wear casually. I was told these items were "Too dressy". This made me a little annoyed as when I looked around the store there were very similar dresses everywhere. I was offered $3 for one of the dresses which I don't expect much back but seriously, $3 for a dress I spent about $60 on.... I kindly Took my items and I left. My second experience: I took some clothing from Hollister, Abercrombie and Fitch, and Guess, as well as a coach bag. This time I was told that they were not looking for summer clothes, when a girl before me actually just sold a hefty amount of summer clothes. They did make me an offer on a $400 coach bag For $8. I was irritated but I walked away with my things and just let it go. My third and final experience: Just this week as I was going through some Clothes that don't fit me anymore, I decided to bag them up and see once more if any of my extremely high quality clothes would be "good enough". I take the 30 minute drive to exton and make my way into the store. I'm told 10 minutes. 45 minutes later I am called to discuss the items. They only wanted one dress, for $3.90. Now before I was called I spent some time looking around at the items they have in the store and once I was told that nothing I brought was what they want I was appalled. The reason this upsets me is because when I am Bringing items in excellent condition, I am being denied and told my items aren't when they are looking for, but they have off brand named sneakers that look like someone mowed the grass in them. They have denim vests and jeans that really have been worn. They have boots that are so badly worn that the black is wearing off and looks grey. They have shirts that have been washed so many times that the color has faded tremendously. They have designer bags and items that are so badly used that they are better off in the trash than on a rack for $20. I'm sorry to say but this place is a joke. Its disgraceful that they would even put some of these items for sale. I have been to good will and they have better quality clothing than platos. I will never waste my time here again, the only reason I will be coming back is to come in and take photos so I can send a very detailed account to the higher up. They claim they purchase gently worn in style items, then someone please explain to me why they have excessively worn items for sale. Disgusting, I'd rather donate my items to people who are going to appreciate good quality than sell to a bunch of snobs who clearly don't know anything about the quality brands they ask for. As for the person who responds to these reviews, don't waste your breath because as I have read your recent responses, you are giving the same lame excuses for these bad reviews as your employees give to the people coming into the store. Good luck finding real quality items because you won't be getting them from me. If anyone has anything say regarding what I have said feel free to reply and I will gladly discuss this in further detail. -Angela read more

im shocked because I brought in 6 bags of clothes full of clothing and shoes including name brands like Victoria Secret, PINK, American Eagle, Hollister, and Abercrombie and Fitch, and they took 3 shirts for 9 dollars. Some of the stuff had tags on it still. I dont know if its because of the girls that sorted through it but they just gave it all back. That trip was not worth the gas that i used to get there or the time spent putting clothes together. If i could I would give this a 0/5. I expected more. According to them all of our clothes are "good and instyle" yet they wont take them because apparently they are over a year old.. but they were wrong because all of those clothes are purchased inside of a year.. but they took one of my shirts that was over 3 years old.. The store is very unorganized and the clothes are all old and worn out. My clothes were in way better shape than them. Most people walked out of the store with bags still full of clothes complaining that they didnt take anything and how disappointing it was. It took them a maximum of 5 minutes to look through all 6 bags... and in my opinion they didnt even look.... read more

So disappointed with this location. I've been here a few times, and while they do have a good selection of brand name clothing, I believe they treat customers unfairly in multiple ways. Sales associates are never overly friendly and are very vague about the buy process. They claim they give you 30-40% of what they sell the item for, but they once gave me $7 for a designer skirt which they were selling for $65 a week later when I went in. So obviously $7 is far less than 30-40% but almost 10%. I could write them off for this because their selection is good. However, they operate an Instagram and allow customers to call to purchase items. I called to purchase an item today, the girl on the phone verified the amount and then said she was connection me to someone to pay. The call was dropped from their end in that process. I called back less than 10 seconds later and they told me the item had been sold in the store. The person on the phone was at the register, where the phones are,and just had a verbal conversation with someone to ask about the price....yet they allowed someone to buy the item in the store after agreeing to sell it to someone over the phone. Don't allow for over the phone purchases if this is how you are going to handle them. Generally, the sales associates are young, and they must be trained to be a bit stuck up and snobby, or the job must be quite awful, because I don't believe that many are simply that arrogant, condescending, and rude. I was excited to shop at their new location and see their sister store, but after todays issue I don't know when I'll be back again. read more