Cheap little place but does not have lane Bryant or any leather coats, I was looking for a nice tie…read moredye crocs and a knitted sweater but they don't sell any unfortunately

The owners hid my review on another platform, so I'll post it here. Very poor service. For the two…read moreyears I was a seller (never buyer) here, they've continuously low balled me more and more, but to avoid the hassle of shipping my "high ticket" bags and shoes to the big online consignment companies, I sold to them. Owner Olivia and incompetent staff bait customers into coming in via inflated text quotes and then switch the price of what they would offer once in store. There was no distinct difference between my item's condition and what was sent via photos and the texts confirm that. They tried lying and saying they weren't aware the bag model was a small when the text states it clear as day. The girls who work there are not fashion girls and know nothing about high fashion or designer items, so they can only Google and pick the cheapest item they can see and offer it to you to gauge how desperate you are for the cash. I will continue to bring clothes to other Plato's Closet locations, but will never do business with Style Encore again. Beware as they've also told me before that they had recent "incidents" of people successfully selling them inauthentic items, so keep that in mind when deciding if you do decide to buy anything from there. I never purchased, only sold and all of my items sold were proven authentic with receipts and confirmation from Entrupy. Olivia tried contacting me multiple times via phone and text message only after the review was posted. I declined her calls as I felt they were not done with the genuine intention of trying to remedy my concerns. While texting her during the buy, I let her know that I was not happy with how the buy was going and she did not choose to call me until after I had already left the store and posted the review. I felt and feel this was as a result of the negative exposure and as bonafide scare tactic. She also stated I made false statements, to which were completely untrue. I am certain that the one of the owners will "respond" to this review by either making false statements about me or discrediting my entire experience, but they can't provide proof of any of what they allege (ask them to). Screenshots (proof) of my experience have been included for review. Please parse the screenshots and this review to see for yourself who is telling the truth. The owners may also try to say that the original quote to buy the bag was from Dec 2024, which is true, but if you check the April 2025 text when I requested an updated quote due to the amount of time that had passed, Olivia confirmed that the quote would be similar to before and even sent a screenshot acknowledging the same payout herself. Therefore, anything Olivia or one of the other owners state regarding not honoring a quote because it was from Dec 2024 is utterly false. Lastly, this occurred in April 2025 and I ended up selling my bag for much higher than what she offered elsewhere, and so were a few of the other people I recommended to sell here after telling them my experience. It also smells very badly in there, and I'm one of many who have stated this. If/when you buy here, do be sure to have your items authenticated independently of them. If/when you do sell here, do be sure to keep this review in mind when setting expectations of how your experience will turn out. Good luck.

The store was neat, clean and orderly. The salespeople were very good. I would come again.read more

Visited the store today and everyone working was super nice! The selection was great and they had a…read moremassive last chance section with awesome prices. I was greeted and while I can't say if they greeted every person specifically, the workers were all easy to find, available, and happy to help answer questions. As someone who prefers to shop alone and in peace, I appreciated that I had the time and comfort to do so, while still having workers available for questions. If you ask for help they are happy to assist. I even saw one worker who was walking around with a customer helping them.

You might be wondering why I'm giving such a dead mall such a high rating! The reason is simply…read morebecause I'm obsessed with malls in general, and I set out to go to as many as I can (especially dead ones). This mall is very beautiful and I absolutely love the architecture. I love to think about how this mall used to be, and if you look at the early reviews, you can get a glimpse of how different it was. Nowadays, the mall is devoid of any stores. Literally. There's like only one store. It's kind of sad. If you are someone like me who enjoys exploring stuff like this, you will love it! Try to get to it now, as I can't see it staying open for much longer. If you're a normal person who is just trying to go shopping, go somewhere else. There isn't any shopping to be done here.

Turn the Exton Mall into a Reading Terminal, Perfect layout for it, and this area keeps growing so…read moreit wouldn't lack customers. And the product is better bought in person instead of online.

I love Plato's closet and this location is no different! Plenty of clothes to look through, well…read moreorganized and overall clean too. Dressing rooms didn't have a line when we came on a weekday, and staff was friendly and nice. Loved shopping there 80% clearance event and got 4 items for $15 during this! Definitely would have gotten even more if I wasn't traveling and fitting my things back in a carry on!

They don't even look through the clothes. I brought in every item they said they needed of men's…read moreand they took nothing 3 washed folded bins of reputable brands like Carhartt Nike adidas some with tags and they didn't take a thing The girls there seem to be lazy and don't bother to actually look at clothes yet the entire store is overrun with clothes from 2001-2008

No service Store was empty of customers…read more Absolutely ridiculous to even be open ......I guess because the mall is a ghost town the sales team feels like they can ghost Poor poor poor service

I would give less than one star if I could. I have been been I this location several times and…read morehave received poor customer service each time. Actually, I've received no service. On this last visit I had to hunt someone down for help and got an attitude from the sales person like I was bothering her. Save yourself the time and frustration and shop online or at a different location.

Passive aggressive returns experience just now. Young female was someone we never saw before so she…read moremust be new. Her attitude about an online return could not have been more rude and unprofessional: -Complaining about having to do her job -Tried to tell us that because we took items out of plastic bags garments were wrapped in to ship (that tear apart when you open them to try stuff on), that she was REFUSING to take the return? In brand new with tags condition? Really??? -Then when we pointed out tags and corresponding receipt line items, she was DISPARAGING us for taking clothes out of bags to try them on? Really? This has NEVER been an issue EVER at Sierra (or any other store) and NOWHERE does Sierra tell you you must have the plastic wrap from each garment to make a return. How are you supposed to try things on? Absolutely psycho worker here! -Going REALLY REALLY SLOW to be passive aggressive, such that half-way through the transaction, another cashier came over and helped FOUR PEOPLE in the time it took this person to do the second HALF of our return! -Giving that cold angry silence that is just childish and rude. I'm not visiting this store for a dose of this girl's personal problems dragged with her to work and spewed at me as rudeness! This isn't personal, Hon, it's your JOB! Grow up, really, just grow up! I was going to change my prior review to more positive for this store based on a number of better experiences between that and today, but today was just dreadful! This young woman has no business working in customer service. Whoever was at the register at 4pm on 6/15/24 needs an attitude adjustment, and a warning. Based on recent improvements I've been spending multiple thousands per year at Sierra (over $1000 in the past month, actually), but having to DREAD rude nasty people at the store to make a return? Hell no!

They always have great deal and a great selection. The staff are super friendly. I've been here…read moremultiple times and the last time I was here, I couldn't find the matching shoe. They were able to help locate it. I really enjoy how organized and clean the store is and they sell really good brands for a great price. Definitely worth checking out and it's a great addition to the Exton area!

Fitting rooms were closed- 2 porta-potty type fitting rooms were set up instead. Waited for a…read morefitting room for 10 minutes before I just left. The people in the fitting rooms still had shopping carts full of items to try on. Nothing in that store is worth that wait. Extremely sparse selection. Wasn't organized or kept nice at all.

This store is a mess! Nothing is in order and the employees and not helpful whatsoever. The store…read morehas a great location but needs new management so it can clean things up.

I had the absolute pleasure of being helped by Gloria B. at the Clinique department in the Exton…read moreBoscov's while shopping for makeup for my elderly mother. Gloria was incredibly knowledgeable, patient, and kind, and she went far above and beyond what I expected. She took extra time to understand my mother's needs and even got down on her hands and knees to search for a discontinued item -- something you just don't see anymore. Her compassion, dedication, and genuine care truly touched me. I am so appreciative and grateful for Gloria's help and feel genuinely blessed that she is part of the Exton store. Customer service like this is rare, and Gloria is a true asset. Thank you, Gloria, for making our experience so special!

Laurie was rude and unhelpful over the phone. When asking question about surcharges on the order,…read moreshe smugly repeated herself, saying "because," rather than have a real conversation as an adult. Charging more money (especially after the fact) for larger orders is completely backwards, and to be met with a smug take-it-or-leave-it attitude coupled with a child's argumentative reasoning is embarrassing.