5 Stars - Amazing Service from Ko-Shin at the Estée Lauder Counter!…read moreI had the best experience at the Nordstrom Estée Lauder counter thanks to Ko-Shin! I came in looking for a foundation, and she spent so much time helping me find the perfect shade. She was so enthusiastic, honest, funny, and clearly knows her products inside and out. She even recommended a few other items I hadn't planned on buying -- and I'm thrilled with every one of them! I left feeling confident and taken care of. Thank you, Ko-Shin, for your incredible service. Nordstrom is lucky to have you!

My mother and I had an appointment with Olivia in the special occasions ladies department. We were…read moreshopping for dresses for my son's wedding. Olivia had dresses in our sizes chosen and in the fitting room for us when we arrived. She was very kind, helpful, and made us feel so comfortable. I purchased one of the dresses she had picked for me! What a great help. I highly recommend this store and Olivia for bridal attire needs.

I grabbed a couple of suits and a few shirts for my nephew when he graduated from college. He had…read moresome interviews coming up and looked sharp for graduation. Then he wore the suits to interviews and found internships and eventually full-time employment. The staff at BB's was attentive and helped us succeed. Thanks BB's!

The service fluctuates wildly depending on who's working. Some salespeople in the past have been…read moreeminently helpful while others anything but. Often, I can find what I'm looking for well below the price of a normal brooks brothers location

Why haven't I been shopping here all my life? I'm a total TJ Maxx junkie. I love their selection. I…read morelove that I can get great home office and kitchen items here. Best of all - I don't think I ever had to stand in line for more than five minutes. Listen...you need this store in your life.Five stars!

Wow, this is the first time I have ever seen a TJ Maxx without mess and chaos. Brand new. mess-less…read morestore! This is a smaller store than pretty much every other TJ's around. They still have every department you'd expect, just truncated. The architecture (if you can call box store construction that) is designed to make the space look huge from the outside, so it was odd to find the interior relatively small. The staff was pleasant and helpful and knew exactly what they were doing, so I imagine they were pulled from nearby stores. It was great to encounter a knowledgeable, helpful staff rather than awkward trainees still ironing out the bugs. I was surprised to find small bits of clearance sections in such a new store. I guess they were thoroughly supplied with all aspects of TJ's. They are well-stocked for the holidays, with the typical bougie brands (as I call the labels designed to boast middle class status). They had nicer purses/accessories than I ever see at the Broomall store, but not as nice as St. Davids. They had a decent selection of pet toys and kid toys as well, which are always beefed up before the holidays. MANY deals were to be had because TJ's regular toy prices are as low as the Daily Deals I've recently bought on Amazon (lower than Amazon's regular prices, for sure).

The staff at Talbots in Paoli is extremely helpful & friendly. Always enjoy shopping there.read more

I shopped on November 21st, and Lois was my styling assistant. She was so helpful, recommending…read moresome styles and items I wouldn't have chosen, but I really liked some enough to purchase them. She was knowledgeable and offered to order an unavailable item in my size. This was my first time shopping at the Paoli location and I highly recommend this store and Lois.

I recently went into Loft after not shopping there for a while. I was pleasantly surprised by the…read morestyle and selection of clothes and ended up trying on quite a bit. The salespeople were incredibly friendly and helpful and went out of their way to help me find items I was looking for. I really appreciated this customer service. They were also having a great sale! I think their styles and designs have really improved lately and I would definitely go back here.

Attention District Manger: Customer service has been declining in the Paoli, PA location over the…read morelast few years. Recently, I was in the store and no one greeted me. One associate was texting behind a fixture near the stock room in the back of the store and she didn't look up as I walked by. I approached another associate to request help. She was friendly and seemed to be willing to help me find what I was looking for. I told I would go ahead and start trying things on in the fitting room while she was looking for the item I asked her about. Having spent many years working in retail myself, I expected the associate to come back with with the item in my size or to let me know that she couldn't find and offer an alternative option. She never came to the fitting room, so I came out and found her on the floor. She then told me that she didn't have my size. I decided not to make a purchase because of the poor customer service. I like the brand and will continue to shop at the Loft, but I enjoy online shopping rather than visiting the Paoli, PA store.

I have to say Old Navy has been running some amazing sales. I sadly missed out on the dollar socks…read moredeal but I got an amazing pair of animal print leggings for $6.00. Who doesn't love a bargain and they've always been good for that. They also have a pretty cute jewelry line. The one turn off for me as with most other stores like this is the inventory control. Sometimes there is just so much of it that I'm tired just looking at the heaping piles and jammed packed racks much less have the arm power to rifle through it. With Christmas only two weeks away you can best believe things are all over the place. I'll have to take another look around after the dust settles.

Usually it's an okay experience with the right shift of staff at this store, but I hit the wrong…read morepeople the other night, & it was MISERABLE. I sat on this review to have a clear head, but the unprofessional behavior is just a matter of fact, & it really needs to be addressed by corporate. This week I visited to make a return of online items, & shop around afterward. Just before 8:30pm, I approached the counter with a genuine smile, & an apology (though unnecessary), for the fact of my return of part of an online order. The associate I encountered was a young woman (name is not on receipt). The first thing she did was complain that she wanted her 15min break. I smiled, but couldn't really help her with that, so she didn't have more to say. She took her time with the items I was returning, & somehow managed to make a 60-second transaction last for TWELVE MINUTES. The issue? I was returning a 3-pack of baby shirts. She ripped the bag open & proceeded to scan each one. As she did it, I explained to her, "This is a 3-pack, so I don't think you have to scan all three." She insisted that she did. Of course, they didn't all register. She sat staring at them. Minutes ticked by as she looked at the shirts, scanned them a 2nd, & 3rd time. I kept patient, but gently mentioned I had to hit two more stores before the mall closed at 9pm. She ignored me, looked at the packing slip, looked at her computer. I reiterated that it was a 3-PACK, & that normally only one item scans. I said I could see on the computer that it had scanned, so that was all I needed. She ignored me. I tried explaining the phenomenon of a 3-pack to her in another way. I pointed to the title on my return slip "THREE PACK" & reminded her that, before she scanned them, she had had to unseal the package they were all in together, as a set of three. She just stood there with a pissy face, not making eye contact, like I was trying to confuse her, or return the wrong item. I have no idea why this was such a problem. Finally, she rang everything up yet ANOTHER time & said "Ohhhh, it's a three pack." Are you kidding me? So she's at the tail end of this RIDICULOUSLY annoying experience, but still, calls her manager up to "make sure I am doing this right." What is there to "do right"??? The item rang up the first of the fifty times you did it. Just hit "process refund" & let me get the heck out of here. The manager came over, & she decided to take a phone call right when he arrived. He asked me why he was there? I had no idea. I said I was waiting for my refund. The girl did not place her caller on hold to finish her job with my transaction, nor did her manager ask her to hold the call so they could take care of the customer standing right in front of them. It was the most willfully unprofessional series of choices I have witnessed at a register in my life. Who does that? ANY of that? Who does that? So then the manager starts opening up a side register to check the balance of the gift card the woman had been using to refund my purchase (I had paid with Visa & gift card, & they were putting it, annoyingly, on gc). So I sit there while he decides to do this. WHY ARE YOU NOT ASKING YOUR ASSOCIATE, RIGHT HERE, WHAT IS GOING ON? Meanwhile, the phone conversation was this associate telling the caller all the excuses why she was not going to go on the floor to check & see if they have X item in stock, b/c if the online data says there is one, it really means there are none, & on & on. First of all, that is totally unprofessional. Just go & check. Even if you "know" it won't be there, go & check. Second, it is not appropriate to launch into some lengthy who/what/when/where/why of the inaccuracies of the Old Navy inventory system to a customer (which I am sure this woman is not very knowledgeable about anyway, since she can't understand what a 3-pack is). She watched her manager fumble around trying to complete my transaction without having a clue what she had been doing, & she just kept yabbing away, letting me sit there. I honestly felt like they were choosing to be obnoxious & waste my time. I know that retail is stressful, & you absorb a lot of nastiness from customers, but I behaved politely, & exercised a lot of patience, while also letting them know I needed to get to other stores before close, so why they would behave in ANY of the ways they did, is just wrong. The manager then opened yet a third register on the other side of the original. He failed to communicate what on earth he was doing. I asked "Did she put the refund on there?" His answer was yes. Then why the HECK didn't he tell me that? Why keep checking? On top of this, the refund was less than I paid, but I neutrally told him I'd rather call online to fix it b/c I didn't have any more time. He gave me no thanks, & no apology. He did give me a snooty look. So, this is all going on a feedback survey, & hopefully corporate cares. I definitely do NOT want to go back if these folks are on duty.

If I could give stars for different categories I would…read more 5 stars for clothing and selection. This is the best Ann Taylor store in the region in terms of selection. I am petite and they have a large petite section. Also, they tend to have clothes in stock as well. 1 star for staff. Almost everyone I've encountered in this store is incredibly rude. The manager is the worst. It can be difficult to get staff members to help you and when they do they seem bothered about it. I have had a few pleasant staff members ... but unfortunately they do not seem to be the norm. I try and shop at Ann Taylor in Suburban Square as much as I can. But, often end up at KOP when Suburban Square doesn't have a style in stock.

Shopping with the wife. She loves this place... which is awesome for me. I get to wander off for…read morean hour on my own... Of course the only problem is, there aren't too many cool things for a 40-something guy to do in a mall. I could look at the Tesla?!? Maybe I can find some new grill tongs at Williams-Sonoma - ugh! I dread a day at the mall.

I have always purchased my shoes online as I know my size at AE... I stopped in yesterday at the…read moreKOP Mall store to seek out a pair of shoes for my son's school uniform. As I entered the store, there was a middle age Caucasian gentleman standing in the middle of his work station with his back to the store. We stood looking at shoes for several minutes, he did not acknowledge us at all. I finally said excuse me- do you have this shoe in all black? He just responded, "no we don't", and he went back to his station with his head down looking at some type of document. Mind you, the store was EMPTY. I told my son, let's go to Nordstrom, as this guy is not interested in selling shoes! That caught his attention as he turned around and looked towards us as we left the store. I was there two weeks prior on a weekend, there was a young African man that assisted me.... As I walked into the store he greeted me immediately and asked if I needed assistance.... What a difference in customer service from this brick and mortar location. It's a tough economy, if someone walks into your store to purchase shoes that average $300 - $600, I would certainly strive to offer the very best customer service possible, treat all your customers with respect and dignity - as you may find yourself unemployed one day! The rating of 1 is for the interaction on July 28th, 2025, not the quality of shoes offered by the company which are exceptional quality, BUT not the representative of the company. I will PROBABLY stop by on a weekend to see if the other young man is there to assist me.

[820] This Allen…read moreEdmonds location is located in the King of Prussia Mall. There are plenty of quality shoes to choose from at this location. You an also get a matching belt and bag if needed. The staff is friendly. The product is high quality (you do pay for it). Definitely will be back to pick up more items for hubby