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    Platinum Quality Home Improvements

    1.0 (1 review)
    Open Open 24 hours

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    Services - Platinum Quality Home Improvements

    Siding installation

    Siding repair

    Siding replacement

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    4 years ago

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    Hiester Construction

    Hiester Construction

    3.0
    (2 reviews)

    We had a tree limb fall on our garage roof, punching a couple of holes into the roof. The roof was…read morein bad shape and really needed to be replaced, so this hastened the project along significantly. The guys were great, working in some of the hottest temps we've had this summer. They did a great job and the roof looks fantastic. I would highly recommend Hiester Construction for any roofing jobs you may be planning. They were prompt, reasonable and didn't leave a mess for us to clean up........FANTASTIC JOB!!!!!!

    I never imagined I would be writing a review like this, but I believe other families deserve to…read moreknow about our experience with Hiester Construction. My father was 91 years old and had been diagnosed with dementia. Before this roofing project, his physician had determined that he lacked the capacity to make financial decisions, and an activated Power of Attorney was already in place. My sister personally spoke with Mr. Hiester and informed him that our father was not capable of making these types of financial decisions and that the family needed to be involved. Despite being told this, the project proceeded. Our family also informed Mr. Hiester that our father's health was declining and that he likely would not remain in the home for very long. Rather than discussing whether a less expensive repair or patch would meet his needs, he recommended a much more extensive roofing project. The roof that was installed was an overlay over the existing roof rather than a complete tear-off and replacement. Based on the work that was performed, our family believes the amount charged was excessive. Within just a few months, my father was hospitalized multiple times and ultimately moved into assisted living. Looking back, the money spent on this roofing project could have helped pay for the care he now needs. What has been most disappointing is the lack of accountability. Before posting this review, we made numerous phone calls and sent a certified letter asking Hiester Construction to discuss a fair resolution. Despite confirming receipt of our correspondence, no one responded. Because Hiester Construction chose not to communicate with our family, we are now filing complaints with the appropriate Illinois licensing authorities, consumer protection agencies, and elder protection agencies while seeking appropriate compensation. If you are considering hiring this company, especially if you are helping an elderly parent or loved one, I strongly encourage you.

    Gitz-Meier Remodeling Contractors

    Gitz-Meier Remodeling Contractors

    3.0
    (3 reviews)

    We had the company RestorX/Gitz Meier, from Freeport, Illinois come to our house and rescue us from…read morea failed sump pump. We had water damage in our basement from the hard rains in October. Basically our whole finished basement had water damage. They came out promptly with equipment too get us dried out. Over the next 10 days they finished drying out the carpet and dry wall. They treated the carpet to prevent any mold. After that they steam cleaned the carpet. Their team was always professional and respectful. We are so thankful for the great job with all aspects of the mitigation. We would strongly recommend this company! Thanks Again Joel and Kim Sharp

    They do excellent work, and the workers were great to work with, but it was my observation that…read morethere was often a lack of communication between what we wanted and what we ended up with. I also recommend the following: 1. Add a penalty clause for work going past their original estimated completion date. In our case, the job took more than two months past their original completion date at great inconvenience. 2. Be very precise about everything you want, down to number of circuits, outlets, precise trim, etc. 3. Don't just discuss any extra work that might be needed, get a written estimate for your approval. They have a $55/hour charge for extra work. Ask for an exact accounting for how the $55 was allocated. Write in the contract that all extra charges that are over the original estimate must be approved *in writing*. Our final cost was almost 20% more than the original estimate.

    Platinum Quality Home Improvements - roofing - Updated August 2026

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