I never imagined I would be writing a review like this, but I believe other families deserve to know about our experience with Hiester Construction.
My father was 91 years old and had been diagnosed with dementia. Before this roofing project, his physician had determined that he lacked the capacity to make financial decisions, and an activated Power of Attorney was already in place.
My sister personally spoke with Mr. Hiester and informed him that our father was not capable of making these types of financial decisions and that the family needed to be involved. Despite being told this, the project proceeded.
Our family also informed Mr. Hiester that our father's health was declining and that he likely would not remain in the home for very long. Rather than discussing whether a less expensive repair or patch would meet his needs, he recommended a much more extensive roofing project.
The roof that was installed was an overlay over the existing roof rather than a complete tear-off and replacement. Based on the work that was performed, our family believes the amount charged was excessive.
Within just a few months, my father was hospitalized multiple times and ultimately moved into assisted living. Looking back, the money spent on this roofing project could have helped pay for the care he now needs.
What has been most disappointing is the lack of accountability. Before posting this review, we made numerous phone calls and sent a certified letter asking Hiester Construction to discuss a fair resolution. Despite confirming receipt of our correspondence, no one responded.
Because Hiester Construction chose not to communicate with our family, we are now filing complaints with the appropriate Illinois licensing authorities, consumer protection agencies, and elder protection agencies while seeking appropriate compensation.
If you are considering hiring this company, especially if you are helping an elderly parent or loved one, I strongly encourage you. read more
