As a realtor and property owner, I am beyond impressed with the service and quality I received from…read moreRockford Auto Glass last week. They were there for a home window install when I needed them in a crunch. Their customer service was excellent, both in the office and at the house. The installers did a great job and were professional, polite, and friendly.

We brought in a window 23 to get a replacement because the current one had a crack. It has been…read morerepaired twice incorrectly and they have had the audacity to call my husband twice now to come pick up the incorrect window. No quality checks on their end to make sure it was correct. They claim they had the correct measurements/diagram on their end and it wasn't their end that was the issue, but then they don't check before they call us. Then we don't get a rush job to fix the error. We had to pay half up front and the other half at pickup. They have all the money and yet still on August 24 we have no window. My husband tried calling today to a busy signal. Go somewhere else. I'd give them no stars if yelp would let me.

Friendly and attentive, although perhaps auto glass, new installs, or replacing window glass is…read moreRoscoe Glass Company's specialty, but this picture frame's plastic was cut slightly too wide, and now the frame will no longer join at the corners. I even left the old plastic for measurement verification. At some point, I'll sand it down to fit. Honestly though, that should not be required since a professional measured and cut the $55 piece for this project.

Did my auto glass professional; very quickly ; very nice customer service. ; highly recommendread more

The experience I had with Rick Jr. with Ackman Glass and the installers from Lake Geneva Window and…read moreDoor turned into one of the worst customer service experiences I have ever had. At first everything went normal, Rick Jr. came out with Bill, the lead carpenter, to take a look at what the job entailed. I had showed them both what was needed. We discussed that they would need to do more framing for the new door as it would not take up 100% of the large opening. Bill and Rick Jr. assured me that this was not an issue. Ok, everything sounded great, let's do it! Door was ordered and an install date was set for the 1st of July 2024, I had a custom 4' wide Kolbe and Kolbe entry door installed. The door was beautiful, well-built, and made in Wisconsin. As soon as the door was installed, attitudes changed. There was some damage to the door and weather stripping. They ordered the weather stripping but ignored me on the damage. All good, you have to take the good with the bad, so I moved on. Door worked as it should, except it would rub on the bottom when shutting it. The installers would come out and adjust the "adjustable hinges." Now fast forward to March 24th, 2026. I inspected the door after the winter and found the door needed weatherstripping and adjustment, because it was rubbing on the bottom. The hinges were maxed out on adjustment, so I looked deeper into why besides its size the door was sagging so much. Eventually I got to the point of pulling the trim off the inside so I can see what was going on. The pictures attached show that the door and framing were installed far from correct. None of the hinges or striker plates are screwed into anything but the door frame; this does not follow any of Kolbe and Kolbe install requirements or common building practices. This has caused the door frame to warp on the hinge side due to the lack of proper framing and six 3" screws missing that are supposed to go through the hinges and into framing of the wall. I had been locking this door at night with confidence and now I see that it could have easily been opened due to the striker plate not being secured. I sent Rick Jr. an email with pictures of the install and the weather stripping needed. I received an email stating that Bill will try and stop out Friday. The next morning, I get the run-around email of "I showed Bill the pictures of your concerns and they typically do this when there is no framing behind the hinges but is anchored under the outside weather stripping". Dismissing all of my concerns. Now what am I to do with this? The person in charge is not interested in fixing this and the people that put it in say its correct. I called Rick Jr. and spoke to him on the phone and asked him to come over and look at it. The amount of arrogance and disrespect that Rick Jr. can carry in a phone conversation is overwhelming. Bill and two younger men showed up to look at the door with attitude and confrontation written all over them. Mind you my children are home at this time. I got cussed out and disrespected in my own home, Bill being the voice of most of this. Well, the kids are within hearing distance, so I asked Bill to relax. With a loud "F$%# this!" he walked out of the house. A few more comments were made and I lost my cool outside in the driveway, this amount of disrespect to me and now my home was unacceptable. I contacted the door manufacturer and was told after emails, pictures, and phone conversations were exchanged that the door was installed incorrectly. The regional manager's advice was that I have a local contractor remove and re-install the unit. After the words said and the actions taken nobody from Ackman Glass and Mirror or Lake Geneva Window and Door are allowed back on the property. That leaves me having to fix this myself which is fine because I know it will be correct. I had to think hard about leaving this review and honestly didn't want to, but I can't be made out to be a fool or ripped off without warning others.

We used Ackman Glass & Mirror to purchase and install a shower door in our newly finished basement…read more I had a great experience form start to finish! The turn around time was exactly as promised/expected and service great! The gentlemen that came to do the install were nothing but professional and very pleasant to work with! We will definitely be using them again for future window/door needs!

Mr Lynn came by our condo building in less than two hours to assess the situation with a damaged…read moreexterior garage door. We thought we would have to replace it - at more than $1500! But he offered a reasonable solution that our handman could handle and even provided the part for him to use. That's integrity!! I will definitely call him again if we have any door issues.

Mr Lynn is the best. I needed a front exterior basement door and he came through faster than…read moreexpected.does grade A work very professional.thank you so much, highly recommended .