Horrible CS and even worse management who lie to hurt their customers…read more Not only is their shipping atrociously slow (11 days to ship and 18 days to deliver - far outside of the times for UPS Ground or USPS Priority Mail as noted on their website)... Not only do they not take any responsibility for delays and blame 'outside warehouses' when the customer inquires about the delay... Not only do they try to force customers to pay return shipping and restock fees when the customer finally requests a return/refund because their item arrived far too late to be of use... Not only do they stonewall the customer when they request a full refund... but then, after 20 days of the customer trying to resolve via email, when the customer finally is so tired that they submit a charge back with their credit card due to hugely delayed shipping and refusal to accept a full return without return shipping or restock fees... then they have the GALL to claim IN WRITING that the customer never contacted them to try to resolve the matter in the first place !!! Blatantly lying to a credit card company when there is a long chain of emails that says otherwise. I sent these emails to my CC provider and they immediately saw what was happening and credited me. The owner/boss is evidently ok with lying to hurt customers. Just incredible. Never again. DO NOT SHOP WITH THESE PEOPLE - save yourself the headache!!

It's unfortunate I can't rate this experience less than 1 star. I ordered a NEW, Shoei GT Air II…read morehelmet from Amazon that was fulfilled by Moto Mummy. I open the Shoei GT Air II box and much to my surprise it contained an obviously used, badly damaged Arai Corsair helmet, a tinted, damaged fake face shield that was not even attached (they slapped some hardware for installation in a separate bag), and had the gall to slap a Shoei GT-Air II sticker on the shield trying to pass it off as an authentic Shoei pin-lock system. Most blatant fraud I have ever experienced from Amazon. This reseller should be banned from the site. I mean really, did they think they were going to get away with this? I'm done with Amazon. Going to a reputable motorcycle equipment site for my future purchases.

I ordered an HJC c91 helmet. It arrived faster than the advertisement said it would, which was…read morevery nice given that it was so close to Christmas. The helmet arrived in perfect condition and even though I haven't worn it for more than a few minutes, I am very pleased with it. I would mention, however, that I think that the size tends to run on the small side, but it fits me just fine. Thank you for asking for feedback.

This stores customer service is horrible. I was charged $400 dollars for returning a helmet not in…read morethe original box. Email from Amazon concerning return said to put it in a box and return it. This is ridiculous and their customer service is a joke. I returned a Shoei helmet in a bell box and was charged $400.

Thanks to Brent and Aaron at Dream Machines of Austin!…read more This was such a smooth, fun trade in. Best spot around. They will help get your dream ride to your driveway with ease and care. Oh! And my husband is over the moon excited for this upgrade from his Z400. Thanks!

Do you have a list of favorite places that are your goto for any given purpose? I do. And for…read morepurchasing a motorcycle, Dream Machines is absolutely my goto. I've bought several bikes from them over the past decade or so, and they'll be top of my list for the next one, too. In particular, Eric in sales is without a doubt my favorite salesman I've ever dealt with about a motorcycle. He's just great to work with, very helpful and thoughtful in his approach to helping select and finalize falling in love with and acquiring a new two-wheeled piece of beauty and joy. I have recommended Dream Machines to many other riders over the years, and would not hesitate at all to recommend them again to *anyone*.

I am the original owner of a 1972 Honda 750K2. Had it restored in Virginia over 10 years ago…read more Used to take it to a different shop, but eventually they refused to work on it for anything other than easy tune-ups. Had an oil leak at the cylinder head. Finally found Rathbone a couple of years ago. Trevor and the crew were able to diagnose the issue and told me what had to happen (engine had to come out to fix the seals in the head). Ordered a complete seal kit and replaced all the seals in the engine, cleaned and adjusted the carbs, tuned, etc. Great work. The bike has run like a watch. Starts right up, no leaks cold or hot.

fantastic spot! trevor and matt are both extremely knowledgeable and always answered any question i…read morehad. i've had multiple bikes there over the years and have seen some awesome projects roll out - i have and will continue recommending this shop to anyone looking for work in the area. ... also, the donut shop next door slaps so, you can snag a treat when you drop off your ride

I looked all over Yelp for a leather shop and this one looked the best. I checked out the web site…read moreand it gave me the feeling it was just right. It is! You are greeted outside by a very real looking woman mannequin. The shop is in a small looking house but don't let that fool you. There is a lot of leather goods in there! I went in for a pair of brown leather chaps which are very hard to find. He had 3 different styles. The shop owner helped me pick out the right size. I bought a pair of nice chaps with removable liner. I felt the price was very reasonable. They take Visa, MC & Discover but not AMEX. I highly recommend this place if you are looking for high quality motorcycle leather at a very good price.

Five years ago I bought a coat from Jeff (owner) at Antler Creek Cycle Leathers - I liked the…read moreproduct, and I loved the service I got from him. When my wife needed a coat we went to see Jeff. When I needed a new coat 2 years ago I went to see Jeff. When I needed to get a zipper replaced I went to see Jeff. He isn't concerned about just making a sale, but he seems like he wants to make a customer. He helped me get warranty replacement on my broken jacket zipper instead of just trying to sell another coat, and I appreciate that. Jeff has always taken care of us, and as long and I'm buying cycle leathers and he is selling them he always will be my destination for them! I encourage you to go by and check out his shop.

I recently purchased a Stilo carbon helmet from Competition Motorsports and couldn't be happier…read morewith the experience. Their customer service was excellent--friendly, knowledgeable, and they even shared some helpful tips to ensure a perfect fit. The entire process was easy and stress-free. Thank you CMS!

Bart at Competition Motorsport has gone above and beyond every single time I've had to call to ask…read morea question or even do an exchange. He is extremely courteous, gets back to me quickly, and is always in a great mood. Things always get shipped out quickly and they stand behind the products they sell. If they have it in stock, I'll always be buying my car supplies from Bart.

Been coming to TJs for years for parts and gear. They have huge selection of new and used bikes…read more The service dept is fair with the pricing and same for used bikes. They have large clean showroom with tons of bikes and gear. The salesman and service department guys are all knowledgeable and nice. Overall great place to shop and my buddy is test riding a used bike as I write this today.

Big shop with mostly dirt bikes and dirt bike gear. They always have good prices on Royal Enfield…read more And now they stock Benda. Staff there is quite nice. Helpful with any questions you have. I was here in the past with a friend that purchased a Husqvarna. The prices seemed seemless

No answer from them after more than a month waiting for the other half of my order to arrive (was…read morecharged the full order amount, mind you). Emails, calls, nothing is answered. They claim their motorcycle show is to blame, but it's been done for over a week. Zero communication, no attention paid to online customers. Online ordering shouldn't be offered if they can't even act like they're open. Very disappointed.

06/23 Update- Jeff from Revival Cycles reached out to me and provided a full refund for my order…read morealong with an apology. He explained he had several people quit, suppliers not provide parts for months and experience several problems with the Handbuilt show. Sounds like life was hell when I completed my order. They totally won me over as a customer- this folks is how you deal with upset customers.