I just moved here, so I'm interested in trying out all these new restaurants (to me), especially small businesses during this COVID-19 nonsense. And I'm glad to say for all future restaurant excursions, there's no possible way my expectations of the local cuisine can be any lower than what they are now. I used a delivery service to order a beef chow mein combination plate. I got my pork egg roll, a few cuts of beef, cabbage, carrots, onions, bean sprouts, and flavorless fried rice (no egg, corn, onions, peas, or carrots in the rice, so I would have been more satisfied with Panda Express). That's it. I literally did not get any chow mein in my meal. It's almost laughable, actually. The UberEats driver was more deserving of $10.25 than the restaurant was. read more

Platinum Dragon! First time experience not too shabby. Got the C30 General Tso extra "spicy". The chicken provides for a nice bite. Surprisingly it has its crispy bits, and despite being heavily sauced (which is a great thing) not just soggy chicken. The temperature of the offerings was also very good, almost as if I got it fresh off of the burner. The vegetable egg roll is a bit skimpy but flavorful and crispy nonetheless can't complain there. Service was ok given a neighborhood Chinese spot. The atmosphere inside is what's to be expected with any restaurant of this style, not necessarily for dining in but the option is there for those that enjoy it. Now for the only downside that sticks out. There is a distinct taste from the sauce used here I'm not sure if this is due to it not being the sweeter style of General Tso that we've grown accustomed to. Weird freshness read more

That five star rating applies to one dish and one dish only: bourbon chicken. The owner is a jackass, the service sucks, they're annoyingly slow. But dear G-d....I will slaughter babies for their bourbon chicken. I don't care if it's cat/dog/rat/whatever, the stuff is like crack. read more

We used to order food from here quite a bit and were very happy with the food and service. We hadn't in awhile and now I know why. When we got our order tonight they forgot two egg rolls, white rice and 2 dumpling sauces. To top it off they delivered after they closed so we couldn't complain. Just selfish. My advice...skip it. Go to House of Hunan...it's not that much further away and worlds better. read more

Walked in and the woman (the owner I think) was babbling and yelling to herself. She eventually noticed us, and took our orders, babbling and cackling while cooking. She did not wear gloves nor did she have her hair tied back. No clue how they haven't been shut down by the health inspector. I finally got my general tso's chicken and it was horrible. It was so crunchy I couldn't use my fork to eat it. The rice was also bad. The only redeeming feature was that the white dude with tattoos was super nice. read more

I have written a few reviews of Chinese cuisine (read: I eat a lot of Chinese food) but this one, I feel will flow easily. I've lived a mile from Platinum Dragon for 7 years now and have heard people rave about how good the food is. I actually got into an argument with my sister the other day about the quality of the steamed dumplings being the best ever (didn't believe it when she told me, don't believe it now that I've had them) (btw - Chieng's Express on Portage in North Canton holds the title for me) - that's right folks, she felt passionately enough about the quality of the food here to argue that it was better food than a place she's never been to. It's all the talk of completely crazy people. You're all nuts and I was left feeling cheated! Is this some kind of Akron initiation routine? To the facts: the location is kind of cool - hip, urban - yet dingy - small storefront in Highland Square. The service is pitiful - seriously, the guy that took my order was a complete bag. The food was of low quality. There's no other way to describe it. We got the General Tso which was quite good. Per the glowing reviews we tried the Bourbon Chicken which looked good, smelled questionable and consisted of more fatty, gristly pieces than I've known a chicken to have. BBQ Spare Rib appetizer also smelled a bit gamey and was quite low quality cuts of whatever its land-roaming form was. Shrimp egg rolls were tasty as forecasted. Steamed pot-stickers were blah. I see the draw, honestly I do. It's a cool place that I, too wanted to be awesome. In the end, I ate leftovers. You've been warned. read more

i ust to order from here all the time. Until today there was an error with my order and then I called to clear this customer service issue up. He said that there was nothing he could do and then continued to blame me. He stated this issue was my fault. That I made a mess of things for him just trying to order. Also they charged me two delivery fees since it was separate orders going to the same building. I will not order from here again the not worth the money. Food is good but to have no respect for the customer when an issue comes up that is not good service. read more

Terrible service , terrible food, terrible prices. If I could give them a negative start I would. Don't waste your time and money.

This is the worst place ever. Do you want your food prepared with hate, in disgusting grease that should've been changed months ago? Then this is the place for you. Otherwise, you should definitely drive a quarter mile down the road to Chin's Place instead. If the mediocre-to-gross food isn't enough to turn you away, then you'll surely be dismayed by the employees shitty attitudes and complete lack of interest for the customers that walk through their door. I wonder if they want to take my order, because instead of asking "How many I help you?" they're more likely to give you a rude, blind stare until you finally speak up for yourself. Seriously. Stop. Don't go here. You can get much better food at any other Chinese takeout in Akron. This place sucks. read more

Worst Chinese food EVER! Went here on Christmas Eve and ordered Gen. Tso's chicken and shrimp&broccoli. The Gen Tso's tasted liked it was cooked days ago and received that night. It was inedible. The shrimp was mushy and old. Called the day after Christmas to let them know about the quality of food and to get a refund. I was told that I should've called on Christmas if it was really an issue. Needless to say I'm done. My family wasted $21 bit will never spend another dime in that place. read more

Where do I start with this place... is the service indifferent if not outright rude? Yes. Have I been told to order something else because they didn't feel like making it? Yes. Is the food exceptional? Not really. Do I love this place? Yes. As masochistic as it sounds, I've come to enjoy and expect these aspects when I visit here. The lobby feels as if you've been transported to an alternate reality. It features delightfully tacky (and sparkly) laminate and scenic stock image landscapes that have to date back to the 90s. There are glass cases that inexplicably say "gifts" and feature various baubles and iPhone 5 cases. As for the food, I tend to order the general tso's chicken extra spicy (yes, they charge a dollar extra for this) and I'm rarely disappointed. They use smaller, crispier pieces of chicken which I actually prefer. At the end of the day, this is a no-frills (I mean, none) Chinese restaurant serving up familiar dishes in a not-so-friendly atmosphere. read more

Platinum Dragon - C30. General Tso's Chicken Combo Platter - Chinese Near Me - Akron, Ohio

Worst service EVER. Owner is a complete A-HOLE. Was told that delivery would be 45 to an hour. I called after an hour and was told they were making my food right now and would be another 10 minutes. Told them to cancel my order and was told won't do that. No customer people skills. The people taking the order over the phone can't understand English and have to keep repeating the order. The bourbon chicken was suppose to be good but ended up being chicken jerky. Not a whole lot of meat but a whole lot of burnt. NEVER AGAIN WILL I EAT THERE. Would like to give them 0 stars but you must have at least one. read more

Horrible food, worst ever in history, cold, tasteless, gives me upset stomach. This place needs to go out of business. read more

Yuk. It apparently is a family run place. But they acted like they could of cared less that we were there spending our money. No thank you. No inquiry if we liked the food. And the food wasn't good. The grease needs changed. You could taste it even through the abundance of sauce. Not to be harsh because I know it is prob drunkards that visit there the most often. But the food wasn't good. We won't be returning. $24 down the drain. :( read more

I say "bah" to the haters. I live a neighborhood over and this is my go-to place for Chinese take-out. I have never had a poor food experience, never cold, never a wrong order. I have not eaten in the restaurant so I cannot comment on that, but take out is always good. I can recommend the beef with bean sprouts, Mongolian beef, and both the hot and sour soup and wonton soup. My husband always has good things to general tso chicken and the egg rolls. Sure, the customer service is not stellar, but in my opinion the food makes up for the lack of warm and fuzzies from the staff. read more

Got chicken fried rice. The chicken had mold on it and was too hard to chew. I don't know how they passed a health inspection! I have pictures. The rice was inedible - it was very hard. There were a few sprouts and old, wilted green onions in it. Very disgusting. Will never go again and may send picks of the meat they gave me to the city health department. read more

Horrible service, COLD food and made us both sick all night (plus was over charged). Order placed at 8:00pm on a Sunday. Told it would be 40min to deliver less than 1/4mile away. Delivered around 10pm after making two calls to actually pick it up myself. Everything was COLD and soggy. Not only was the food horrific, it wasn't spicy at all and the items that were fried even smelled bad. I don't know if I will ever eat here again. Was up all night puking my guts out on this food. Next time I get COLD food I'm dialing the Akron City Health Dept. Totally unacceptable. read more

I lived within a few blocks of Platinum Dragon for a few years, and was once a loyal customer. The service was never good, quite the opposite in fact, the family that runs the restaurant often acts as if you are disturbing their personal space and time when you walk in the door and try and place an order. Don't be surprised if you witness yelling, fighting, massages, or other strange interactions behind the counter. When calling in a pick-up or delivery order don't expect any politeness or help. The small interior seating area is lit by unappetizing florescent lights and is frequently dirty, complete with leftover plates, silverware, and sticky tables. But, I was willing to overlook all this for years because of their reasonable prices, fast cooking, and decent take out food. Recently the quality of food has decreased and there is no longer any incentive to tolerate the numerous other elements that make Platinum Dragon a less-than appealing destination. read more

This place used to be the the best place in Akron to get General Tso's chicken. But the last couple times the flavor has been marginal and the chickes was so tough that you could almost not eat it read more

Family owned, very nice, never gotten a order wrong. Best egg foo young around. Better than the other loyal options

Very fast service. They messed up my order once but I still go back to them. They have cheap combos.

I live and San Francisco, and love chinese food. Platinum Dragon is better than any delivery I ever get here, and there are a couple menu items I find unique at Platinum Dragon I never see anywhere. Egg Rolls - perfectly crisp, I don't usually care for egg rolls, but these are great with soy sauce added to them BBQ Pork Appetizer - I've never had anything quite like this anywhere. The slightly chew texture and perfect flavor are unparalleled. Surprising and unique. And a huge portion. Pork Fried rice - I always get mine without veggies, because I don't care for the frozen carrots and peas that dominate take out fried rice. this is no exception, but goes well with soy or sweet and sour sauce. Pork Low-Mein - absolutely perfect. The noodles are really done well, a great texture. I ask for it spicy and they bring it on. I've never had better anywhere, and I've tried it all over the country. Huge portion, but great leftovers. Pot Stickers - very, very solid, pan seared on one side with a nice dipping sauce. General Tso Chicken - another dish I've had everywhere, and Platinum Dragon's stands up very well. Crispy, with that savory, spicy, slightly sweet sauce. Hot Sour Soup - quite tasty, above average Wonton Soup - ditto Sweet and Sour Chicken/Pork - the chicken is kept separate from the sauce so it doesn't get soggy There are tables at Platinum Dragon, and I've eaten there a couple times. Service is always quick and friendly. For a couple years, I only got carry out - they had no delivery. It was always the same woman at the desk. I ate enough there that I saw her go through all stages of prenancy, and when I went back to visit one year, go t to see her little girl. When they added delivery, I ordered enough that they knew my order as soon as I started it. Platinum Dragon is solid, dependable Chinese food that rarely disappoints and can even surprise you. read more

Good food. Delivers. Horrible service lol. But if you can see past that for cheap, good chinese then this is the place. Also, the food comes out quite fast (if you eat in). Very small dining room. Still one of my favorites. read more

Wow, this place is terrible. The owner is amazingly rude. They got our order wrong in multiple ways then refused to fix it without charging us extra for the tofu they already charged us extra for. We showed them on the receipt that they already charged us for it and the man just yelled nonsensically. I've been having bad experiences here for years but this was the last straw. read more

If you're for looking for some Midwestern politeness, this is not your place. Owners don't conform to American customer-centric business vales. But screw the hokey "customer service crap" - you're here for tasty chinese food. The other reviews are spot on: the decor is nothing to write home about nor is the menu extremely diverse. With all that said, if you're looking for consistent and tasty (Americanized) Chinese food, you can't go wrong with Platinum Dragon. read more

Lady was rude. No common customer service skills at all. Although she was rude I still was going to give them my money and proceed with my order until she started making no sense I simply wanted a general tso chicken combo. I simply made a request for the rice to be in separate container from the meat because I didn't want no sauce on my rice. My credit card was in my hand ready to swipe. But she denied my request and said they can't do that in a rude way. It was at that point I said ok you don't deserve my dollar and put my card back in my wallet and left. read more

Vile. When we moved to Akron nine years ago this place was phenomenal. Last several times we've ordered the food is gross. The entrees are 2/3 rice, very little protein but tons of celery and water chestnuts. The staff is rude to boot. We've given up on them. read more

No matter how much food you order over the phone or how long the line is, they always say it's going to take 10 minutes. I like the General Tso's chicken, but always ask them to Fry Fresh so I don't get old breading. read more

It's cheap and convenient. Lo mein is always good and broccoli chicken is flavored well. Nothing to write home about but the best Chinese on the Square read more

Ordered take out from the Platinum Dragon, when I arrived, a woman was gathering my order and looked in the container of food-she had a horrified look on her face and raised her voice to the cook who proceeded to "rinse" the food in question in a strainer?? Unless I'm nuts, there seemed to be something like a bug in the food and they were going to rinse it out. I also heard from a neighbor (that also supports local businesses) that they have been caught thawing chicken on the dumpster out back of their restaurant. I really wanted to give the local guy my business but I didn't stick around to eat rinsed out food that had who knows what in it? read more

The owner is so horrible & nasty. When you walk in, they really are bothered you are there. I'm not sure why they are running a restaurant. Please do not support this place. Take your chance on the food. It's 50/50 on whether you will become ill. read more

They called the police on me for saying the food was horrible. I was hungry so I thought lets try some local chinese food. We are minutes from Platinum Dragon. I placed an order for pick up. I ordered wonton soup, general tso's combo, orange chicken (extra spicy) and two extra egg rolls. What i got was a bowl of donkey piss strained through the butt hole of a pig (which they called wonton soup). Chewy General Tso's chicken complete with fatty stringy hair deposits, tasteless orange chicken that was bland and had the faint smell of body odor, and four dry burnt pork egg rolls that tasted like what I imagine eating pork flavored sandpaper would taste like. I to call and complain after the hair/fatty chicken deposits issue. When I stated it was the worst chinese food I have ever eaten I was handed over to a man that I couldn't understand at all. He was yelling and speaking so fast I didn't know if he was saying "if you have eaten any no refund" or " as long as you didn't eat it refund" so I gathered everything and went down. When I entered the store the woman in the kitchen turned into a banshee and started screaming in the kitchen. When I was trying to explain the food the "girl" at the counter had a bad attitude and zero customer service skills what so ever and called the man over. The man didn't even try to help or apologize for horrible food. He wouldn't even offer a partial refund. He claimed I ate half of all the food, which was physically impossible. He then picked up the phone and called the Akron police on me before even trying to work out anything. So I waited. I wasn't breaking any laws and was just trying to at least get some money back as I wasn't going to eat the food. The police came and basically laughed at them because they could see that 90% of the garbage they called food was still there. After encouraging them to work something out they still refused so I left. Obviously, the police couldn't do anything. I apologized to the police for the fact that they were called in on something so ridiculous. In the end if you read reviews on this place they are not good. Please do not eat here. Go to a real restaurant. Water and air have more flavor. The irs has better customer service. If you want to eat trash Ill sell you some of mine. read more

The cooks are nasty and foul. Ive witnessed the chef sneeze into the food, snot dangle out of his nose, and watched him both swipe it with his sleeve and suck it back into his nose and laugh about it..then keep on cookin! Ive also seen them drink & eat while cooking. Its just nasty. Dont be surprised if you get sick. The only thing safe are the unopened cans of soda. I thi nk. read more

Thought I'd give this another try after a mediocre last go, it used to be so good. Disappointed again. Told 40-60 minute delivery time, waited 90 minutes. Chicken wings dry, jumbo shrimp was all breading, & the oyster beef was so salty it was inedible. Should have stuck with China Garden or Chin's Place. Never again. What happened to this place?! Used to be a gem of Highland Square. Too bad..... read more

The food tasted awesome especially the General TSO's Chicken. I debated if I should go due to the reviews, but I decided to give it a chance. The customer service wasn't was bad as I thought at least the girl was really nice. I would come back again. read more

prob go twice a week, it is what it is Highland Square Yelp haters. for a restaurant the size of a city bus, the risk/reward can't be beat. prices are great, the food is admirable but necessarily predictable, and yes the woman putting your food in that to-go bag still thinks it's Cambodia 1975. cantankerous old girl fore sure. but at 930 on random week night when the wait is 15 minutes tops, and whatever show your waiting to watch is about to start... In and out. House fried rice is sooooo cliche. Yeah I get it. but theirs is awesome. Simple but awesome. Never walked away with a misplaced order or poor execution. It is what it is. neighborhood joint and a good one. just don't piss off the guy who runs your card if the back sig has rubbed off. this cat is serious about your id at this point. but he'll give u xtra hot mustard for the egg roll you didn't want, but somehow ordered it anyway. Chow. Ciao. what evs. Platinum is cool because it's not supposed to be... read more