I don't know about the hair stylists, they may be lovely!
I came to my first ever eyelash extension service and the atmosphere was fun and lax. Even took a video of my progress for instagram.
During the after video, I noticed the inner corner of my eyelash just floating and mentioned it, the beautician literally brushed it off for that video. The right corner of my eye wasn't filled anymore.
Throughout the day, my eyelashes kept falling out. I googled how common that is and many said you'll lose a few throughout the day, so I was careful and moved onto day 2.
Care instructions said no water for 48 hours, cool, got it! Brushed them 3x a day, bought new make up and face cleanser that were "non oil" as per in the care instructions. Day 3 rolls around and my right eye literally lost half of the volume of lashes. My left was pretty good, I lost sleep making sure I wasn't sleeping on my face. Took a shower on day 3 as well to carefully wash my face with the non oil face cleanser, a few more fell off even though I wasn't even scrubbing them. Didn't even pass the water test.
I went to an event on day 3 and used eyeliner and foundation (no oil, once again). Had to buy all new make up and face care for these eyelashes. After the event, I went to my gentle, intricate face routine to make sure I'm careful with my eyelashes the whole time. Used a q tip to clean off the eyeliner and more fell off.
I sent a text to the beautician on day 4 and she said sorry and that my eyelashes were falling out because my eyes "needed to adjust to them." She offered to fill them back in for a discount. I declined. $100 service that lasted 4 days? No. I mentioned that I pulled the rest off myself because it was small patches of long eyelashes and it looked really weird and quite trashy. I sent her pictures but refused to give a refund. In fact, according to the "refund contract" I apparently voided it by taking the rest of lashes off...yet she wanted to charge me to fix it in the first place?
Then she accused me of compromising my lashes for using a q tip. I was cleaning the eyeliner, not the lashes. I can't rub my eyes while cleaning them since they fall out so easily, so how do you actually clean them? I said it was the glue, but she was adamant that I messed them up. Instead of fessing up that her service was subpar and horrible customer service when I showed pictures of my eyelashes thinning out significantly day by day and not thinking it's the glue and bad placement. But it was still my fault in her eyes.
I honestly was trying to support a local small business. They've been open for a year and a half and it shows. The constant deflecting, odd excuses and blame on the customer for their neglegance had me out of $200+.
The kicker is that her and her collegue said they were putting the before and after video on insta. I said I didn't use it for some reasons, but a friend asked about it so I went to look for the video. They didn't even upload it! After my experience, they're not going there either. read more