I don't normally write reviews, but I feel the need to explain my negative experience at this spa…read more I reached out to Kati, the owner, twice via email to voice my concerns and no one replied back to me. So, I have decided to write this review. I had an appointment on Monday at 2:50pm for a custom facial. This was my first time to the spa. Kayla was my esthetician. She seemed very nice. The problems began when I got on the table. It was really cold in the room. I guess I expected the table and blankets to be warm considering it was snowing outside. When she started the facial, I just felt she had little to no experience in what she was doing. I have had many facials, and this was by far the worst I've ever experienced. I couldn't even relax and enjoy it because it was so bad. She was also wearing gloves that were too big for her hands, and it just felt so bad on my face. I've never had a facial where the esthetician wore gloves. I am an ER nurse, and I haven't had a facial in over a year. I was really looking forward to this. For a $155.00 facial, my expectations were high. I booked the Custom Facial online and the description I copy pasted below from Vagaro. Custom Facial $155.00 Our Custom 60 min Facial with L.E.D. is a tailored experience designed to address your unique skin concerns. Our skilled estheticians will assess your complexion and create a personalized treatment plan just for you, this facial is all about catering to your specific needs. Walk out with a happy glow that is uniquely. Book Now The facial started at 2:50pm and ended at 3:30pm. That was only 40 minutes, not 60 minutes in the description. There was no LED. There was no assessment of my complexion to create a personalized treatment plan. She didn't talk to me at all during the facial. There were a few extractions which she mostly just concentrated on my nose. I felt she was distracted or something. There was no pressure at all used when she was trying to massage my shoulders. It felt awful. I literally couldn't wait for it to be over. I felt ripped off to be honest. I would not recommend this spa to anyone after my experience.

I have so many friends who go to Kati for lashes and waxing, and I've only heard great things!! I…read morecan't wait for a lash tint and for a wax from her! Will be scheduling soon

My first visit. Will definitely be back. Kelsey was so sweet made me feel so comfortable…read more Can't wait to try some other services. She's so sweet

Brazilian n Nose. Very clean, warm n welcoming. Jade was Awesome!! Highly recommend, will be back…read more Thks

I loved my experience here. Marishka is so nice and answered so many of my skincare questions. I…read moreloved the Oxygenating Facial. It was so very relaxing. I am already looking forward to my next facial and treatment to help my acne recover. :)

Maria is the sweetest and her space is extremely clean and calming ! I've gotten the microneedling…read moreAnd facial here and I will definitely be back for both . I've tried different facial places around town - and I am so glad I found Maria . She takes care of my skin which is sensitive and acne prone , and I can already see improvements . I highly highly recommend going to Maria for all your skin care needs . She's personable and knowledgeable and super sweet ! There is nothing intimidating about her or the place ! She doesn't push you to purchase any products or try to up-sell services ! I've already scheduled my next couple of facials for the next couple of months - she's worth it !

Definitely my new go to med spa in town! I appreciate how Jamie took the time to sit down with me…read moreand listen about my skin concerns. She described multiple routes I could take to achieve my goals. As someone with zero knowledge in the science behind skincare/certain procedures, Jamie was able to explain everything to me where I felt 100% confident in my decision. The atmosphere was very warm and comforting. I knew I was in good hands simply from the passion in her voice. I definitely felt like I was seen as a person and as dollar signs. Felt absolutely no pressure to buy products or sign up for a membership before I left. If anything she was sending me home with so many samples to simply see if I enjoyed them! I love it here and I will 100% be back.

Been getting laser hair removal treatments here and I'm super happy with the results. Jamie is…read moreawesome, friendly, and professional. Was a little nervous about it, but she talks you through the whole process and also explains everything during the procedure.

By far the BEST waxing (skincare) appointment I have ever had in my entire life! Leah is absolutely…read moreamazing! Not only in her professional waxing skills and talent, but her overall interpersonal skills and personality is to die for! Stay Local and visit The Wax Room in Flagstaff, AZ!

I am a first time waxer. Leah made me feel very comfortable with the process, she is very…read moreprofessional and skilled at what she does, and super great person to talk to. She was able to fit me in same day and made the process smooth as possible. The office was clean and simple, nothing fancy. I'm very satisfied with my first manzilian, feels so sexy and smooth.

Angie is fantastic! She truly takes the time to help you feel supported and educated when making…read moredecisions about the best treatment for you. I will be referring all of my friends and cannot wait to come back!

Unbelievably amazing!!! It's my favorite part of my day/week when I have an appointment here!!…read more Beautiful office, wonderful staff, an amazing work. I'm in love!

I have been coming to Allison for my hair needs for a year now, and the outcome of my appointments…read moreis always on point. Thank you for providing such consistent and excellent service.

I was referred to this location nearby the location we were staying at. I came in a few days prior…read moreto my appointment to discuss what I wanted and Alison had time this week, so I scheduled it. I was there for 2 hours and loved every minute. The salon is cute, clean and above all, very welcoming and kind. My hair is curly and that always is a concern. I haven't cut or colored my hair since before Covid, so I was nervous. I have been aging a lot lately and the gray hair is coming in fast and furious. Alison nailed the cut and color! I am so happy with the outcome and look forward to seeing Alison and the owner of Beauty Barn again soon even if I live 11 hours away

Becky is amazing! I felt totally pampered, and my nails look gorgeous. She uses healthier products…read morethat make a real difference. Five stars all the way!

Becky is so personable and just absolutely a rockstar when it comes to her services. she did…read moreexactly the nails I had envisioned for my big vacation coming up. she cares about her clients, her business, and her work, and it truly shows! thank you Becky!