Very disappointed in the food + service during our recent visit for lunch. Four of us were in town to see a special exhibit at the Clark, and came downtown afterward to find a lunch restaurant. We chose Pera Bistro because the place looked cute from the sidewalk, and we were all in the mood for warm Mediterranean food on a chilly, rainy day.
We arrived just as the restaurant was opening for the day, and were asked if we had a reservation by a rather unfriendly young lady at the front door - we responded "no," and she told us that we'd have to wait 10 minutes for a table, then she walked away (even though no one else was seated in the restaurant yet, because the place had literally just opened). We waited and watched as several staffers finished doing whatever they were doing, and were then shown to a table at the very back of the restaurant next to the kitchen door.
As several other customers arrived at the restaurant after us, we watched as staffers showed them to their tables and took their orders, while we seemed to be forgotten in the back. Finally, someone arrived at our table to take our orders, at which point we ordered drinks, several different wraps, plus a cup of lentil soup. The server seemed a bit confused and lacked confidence while he was taking our order, and we got the feeling that it was either his first day on the job, or he was very early in his training.
We waited for our food for what seemed like forever (in reality, it was probably about 30 minutes), and when the food and drinks were finally delivered by a different server, we were missing the soup. When we asked the second server about the soup, he seemed irritated to have to go back into the kitchen to check for it - he brought out the cup of soup a moment later and set it down on the table without saying anything, then walked away. Turns out the soup was lukewarm at best and a skin had formed over the top, which indicates that it had been sitting in the cup in the kitchen for some time without being delivered to our table. Because we were so hungry by this point, we didn't bother complaining about the cold soup but just started eating our meal.
Things only went downhill from there. Three of us had ordered the falafel wrap, and all of us found the falafel to be too thick, undercooked, slightly greasy tasting, and not properly seasoned. The overall wraps themselves tasted dry and underwhelming, as if they were missing a key ingredient to bring everything together.
One of us had ordered the traditional gyro, which was also very dry. (We asked for a bit of extra tzatziki sauce to moisten it up because it was so dry, and when we received the bill after the meal we saw that we'd been charged for this tiny bit of extra sauce - hmmm.... :-/
In terms of side dishes, two of us had ordered the oven roasted potatoes, and found the potatoes to be undercooked to the point of being inedible. The potatoes also lacked any evidence of seasoning, and even if they would have been fully-cooked they would have required a good sprinkling of salt to make them anything close to tasty.
One of us ordered a side salad as our side dish, which was actually good - nice mix of greens with a pleasantly tangy dressing. Honestly, this little salad was the only part of the entire meal that was enjoyable.
After we finished eating as much as we could tolerate, it took another 20 minutes to get a server's attention to request our bill - in the meantime, no one checked on us to ask us about our food, or to refill our drinks. It truly felt to us as if we were an inconvenience to the restaurant, and no one really cared whether the food and our overall experience were good or not. We weren't in the mood for a confrontation with the management at this point, so when the bill finally arrived we simply paid it and got out.
SERVICE = absolutely underwhelming. There was one friendly young guy who seemed to have it "together" while we were there, who was running around trying to keep things flowing (he was NOT one of the people who served our table). But the rest of the servers we encountered could definitely benefit from additional training and "good customer service" coaching.
FOOD = also underwhelming. Not properly seasoned (needs more salt!), not properly cooked (raw potatoes don't count as a "side dish"), not properly served (cold soup). Not good!
We look forward to returning to Williamstown again, but when we do, we certainly won't be returning to Pera Bistro. read more